Vijay Sales Complaints & Reviews

I am very disappointed with vijay sales prabhadevi showroom.i had purchased a water purifier from your prabhadevi showroom on 15 Aug2017 since my earlier water purifier which was also bought from same place and stop functioning within one year.The reason given was as i stay on fourth floor water pressure is less and i require a water pump or booster otherwise my water purifier will not work properly.Your representative Ms Sakshi Mr Satish suggested that we should buy aquasure aquagurd as it is the only model with inbuilt water pump so i don't have to buy an extra pump.They also told us that we may get a delayed delivery as this model is in demand. We waited for one week and after several phone calls about the status we received a piece which with outer appearance only anyone can say is a second hand or showroom piece.(No company will pack their factory made piece upside down with crude taping).
I immidiately complain back and Ms Sakshi assured us that wevwill get a replacement next day. Today is 3rd Sep17 and so far i have not received any replacement. Even today i called up 3-4 times and everytime your representative said driver is on the way.I stay merely half an hour away from you prabhadevi showroom.
I hearby now stating that if i will not get the proper replacement or full refund within 24 hours i have no choice but to approach cosumer court with all the facts
Regards
Minoti

Dear team,

Just now i have received a call from mumbai andheri branch and they said we will pay your rs 500 amount and they have taken my card number details and they have debited rs 500 from my account.

I want my debited amount and my balance amount also otherwise i will right a mail to vijay sales md in grivence.

Kindly check call recording, i have received a call on [protected] from nunber [protected] and now this person is not receiving a call.

Dear team,

Tried to contact vashi, satara plaza shop but no reply. Visited vashi shop but shop was closed and reopen in another place.

I am not able to get new shop place.
Hence, please help to provide vashi shop contact details on high priority basis so that my issue get resolve.

Kindly call and uodate details
Contact no. [protected]

Regards,
Swarupa a.

We had bought videocon led tv from vijay sales (Bhandup) on 29th sep, 2016.
Last month i started facing issue with the display, post which we called vijay sales to complaint about the same. After almost 15 days of complaint some technician from vijay sales visited our house & said the display is gone & he will post the complaint to videocon & they will help. Its been now more than 15 days post the technician visit we havent heard from vihay sales nor videocon. I had visited vijay sales personally but no postive reponse. Since past 2 days i am calling their customer service number but still no response.

We have booked a washing machine, a cooking stove, and a water purifier from your prabhadevi branch u/ord. No[protected]so-3375 on 15 august 2017

We received the delivery of washing machine and the cooking stove promptly but the water purifier iwas not delivered since when we were buying the water purifier we were told that it might take a week we waited for 5-6. Daysand then called your prabhadevi store to enquire the status. We were assured that next day we will get the delivery but within 2 hrs we got the delivery. On the first look only one can make that it is not the original company made piece but either a returned or the showroom display piece repacked. E. G it is packed upside down with crude taping which a branded company cannot do.

We are facing this second time the first water purifier eas kent's which was also a defected piece which didn'even last more than 6 months the reason given that because we stayed on fourth floor the pressure is low and we didn't use the booster so this time we asked and tokk filter with the booster as suggested by your sales person. Now you are doing the same sending a second hand piece.
I wonder how you are not bothered about losing your goodwill. I want an explanation on this and the piece should be replaced with a written aplogy. Otherwise this time i am going to consumer forum to show the piece and making a proper complaint

Regards
Minoti

It is to bring to your notice that i (Raj kumar singh, mob no. - [protected]) purchased whirlpool washing machine (Stainwash ultra 7, grey color, 7.0 kg) on 20/08/2017 from vijay sales outlet, gurgaon sector 29. The sales copy attached herewith.
The sales guy of vijay sales assured that washing machine will be delivered on your address on monday (21/08/2017) after 7:00 pm.
On monday noon, i received call from vijay sales that washing machine can not be delivered after 7:00 pm to your address and machine not delivered. On 23/08/2017 i called vijay sales to deliver on same day and complete installation but they refused to do so.
After that i called several times on customer care nos. (+[protected], +[protected], +[protected] and +[protected] but no one has responded.
I request vijay sales to cancel my order and refund my money. I cant waste my time, money and energy in this.
I was privilege customer of vijay sales from last 10 years and recommended many people for vijay sales. But now i think they have become large chain across india and forgot ethical behavior towards customer need and their pain.

I am also a regular customer but for the past few days i am calling on landline no either no response nor if anybody picking up the call talks may b a landline issue. Please keep 3-4 landline as optional as you can't except a customer to come to you from far end every day just to enquire. I was just calling to enquire about apple i pad or hp pavilion x 360 as i was in a plan to purchase but as i got some queries thought of asking you on phone then to come over there. My request please provide more alternative landline or mobile no so that a customer can decide something of his choice. Regards nair. [protected]

On 20.08.2017 i purchased a bosch front load washing machine from noida sector-18 outlet. Due to larger dimension of machine, i am not able to accommodate the machine where my earlier top load machine was placed. I requested noida outlet to exchange it with some other top load model which can be accommodated in the space, but they have refused.

Regards,

V k goel
[protected]

Hi,

To whomever it may concern this is to bring you that i have logged a complaint regarding my led tv two weeks ago, their executive has visited once on 11th of august as per the technician the motherboard was need to be replaced and the same need to be ordered once the part is received one of their executive will visit and install the same. So trying call every day to get an update for the same but they are just saying that they will call us back. But we didn't get any call.
So request you to share proper support with tat. Hope will receive an update on this soon. You can reach me on below details
Mobile - [protected]
Email id - [protected]@yahoo.com

Dear team,

I purchased microwave oven on friday from 17/08/2017 from vijay sales r city ghatkopar. It was assured by sales guy that startup kit will be given along with delivery and it was mentioned on sales order also. (Code[protected] name - akhil singh.
But, startup kit was not delivered and we followed repeatedly with store. First my calls were ignored continuously and after escalating on whatsapp complaint no., they assured delivery first on monday (21/08/2017) and then on tuesday (22/08/2017).
Instead r city store is asking me to come over.
Even 5 days after order we have not received complete order yet. I don't know if commitment can't be fulfilled by sales person in store, why false promises are made by sales person in store.

As per above subject, i have bought redmi4 mobile online from ur site,
Order no. Vs00042011.
We got the information that mobile will be get within 3 days but i dont recieved yet this mobile.
Can u please tell me on my number what happened to the service.
Ur service is too vague, not getting proper information about the mobile.
I am getting by ur service.
Kindly do needfull.
Thanking u.
Expcting ur reply urgently.

As i was facing major issue of high radiation, i am asking phone to be replace.

I was facing couple of problems in brand new phone and ask service center to change the handset but they refuse by saying we can solve the problem but can not change. You have to ask to company.
High radiation causes me daily headache and problem with ear also. As this is serious issue some action should be taken against it.
I have attached part replaced by authorized service center which was creating high radiation.

Bill details -
V. No.[protected]si 551
Date[protected]
Redmi note 4 3gb 32gb
Black color

We bought videcon fully automatic washing machine from vijay sales on 10.08.2015 the machine starts giving trouble from 04.08.2017 we launch complaint with vijay sales comp no 1708b060040 the comp attanded by videcons engineer & told wire is loose & i have tighten it again the same problem continued we made complaint with videcon engineer came and said it is ok now. Same problem continue third time the videcon engineer came and said you have to replace the gear box cost for that is 4500. How it is possible when videcons engineer visited 2 times within a week and says machine is ok & next day they say you have to replace gear box

I have booked panasonic microwave nnct644mfdg on 30.06.2017 at opera house branch of vijay sales - delivery date was 15th july 2017. However, so far i have not received the delivery till this date. Every day i am called on their customer care number. However, they say that scheduled date of delivery is not yet fixed and they tell me to contact at opera house branch. Opera house branch phone number always come busy. It is very unfortunate that a company like vijay sales have so much deficiency in their services. They do not even inform what is the problem. Its causing mental agony. I do not know when they are going to deliver my product.

I will purchasing redmi 4 16 gb 18th aug 2017 at 5. O'clock in Chembur vijay sales and come home but mobile not accepting charging and 19th aug 2017going in vijay sales shop after vijay sale person told me not replace this mobile go to mobile service centre so, I will going 21st Aug 2017 in redmi service centre and this guy told me consumers damage in charging port so, what I do
Very poor service in vijay sales shop my 2nd same experience

Coplaint registred: 10th august

11th aug vijay sales engineer visit and check vise tv why not working, he told main board had some issue, so that new main board of tv req so that main board of tv from vise company taking one week but after one week completed such require action not done also not received such part of tv. Vijay sales custemer care said vise tv company call me but they not call or msg me. Its take lots of time. Please do urgently

As per your reply we were expecting the company representative or in that matter any one of vijay sales consumer services to call us or give a proper solution for the regarding problem but nothing as such has happened till date.
In the replied mail you stated that we would get a call in several days; and what did you exactly meant by several days because there's always a certain amount of time given to solve the query.

Sir,
I am purchase vise t. V at 21/4/2016. After 3 year warranty period.10 july 2017 t. V display problem. So i am registered complete vise service center. (Complete no.1707b110001).
But, after 1 month company dispachtv for repiare. After 1week there no respone. (Poor service of company)
I am completing to consumer court.
Ref no.383913
So, improve your service.
Repaire my t. V. Otherwise replace fault t. V.&. Provide new t. V

We bought a whirlpool washing machine just 25 days back and in just 2 days the drum inside was not working, the technician was followed and it somehow was revealed that the machine is faulty and the belt is wrong which makes the machine work. After that every alternate day the machine doesn't work a technician comes and says that he will tell for a replacement. Every single day i speak with the customer care take the name and reference number but no resolution of the problem. Whirlpool has clearly stated that vijay sales is very good in making a fool of people. It costs rs 33000/- which is expensive to a comman man. It's very irritating to everyday call a person and wait for a technician. I would like to know the legal department and will surely take this matter to the consumer court and further to courts and i am very sure vijay sales for this attitude will land in trouble. Nobody gives me the right information and whirlpool directly says we have been cheated. We bought a sony tv cost rs 1, 25, 000 /- and guess what it was completely in scratches on arrival. Got replaced after 5 days. Is there nothing called as quality check or control? I need someone to either replace the machine or give us or money back because u can't make business by fooling people.

Vijay sales mahim provide fake promotional offers dates & change offer the next day. I was told on 13th aug that the refrigerator offer is valid till 15th aug & when i visited the store to purchase it they increase the amount to another rs.900. I still purchased it out of emergency. They promised next day delivery on 16th aug... Wen i see no one turning up... I called them & they say the delivery is for 17th aug. I have a proof on bill that the delivery is for 16th aug... After long arguments i see no valuable response or any service. No compensation... They have no value for their customers... Especially the manager... Very bad.