Vijay Sales Complaints & Reviews

We bought a whirlpool washing machine just 25 days back and in just 2 days the drum inside was not working, the technician was followed and it somehow was revealed that the machine is faulty and the belt is wrong which makes the machine work. After that every alternate day the machine doesn't work a technician comes and says that he will tell for a replacement. Every single day i speak with the customer care take the name and reference number but no resolution of the problem. Whirlpool has clearly stated that vijay sales is very good in making a fool of people. It costs rs 33000/- which is expensive to a comman man. It's very irritating to everyday call a person and wait for a technician. I would like to know the legal department and will surely take this matter to the consumer court and further to courts and i am very sure vijay sales for this attitude will land in trouble. Nobody gives me the right information and whirlpool directly says we have been cheated. We bought a sony tv cost rs 1, 25, 000 /- and guess what it was completely in scratches on arrival. Got replaced after 5 days. Is there nothing called as quality check or control? I need someone to either replace the machine or give us or money back because u can't make business by fooling people.

Vijay sales mahim provide fake promotional offers dates & change offer the next day. I was told on 13th aug that the refrigerator offer is valid till 15th aug & when i visited the store to purchase it they increase the amount to another rs.900. I still purchased it out of emergency. They promised next day delivery on 16th aug... Wen i see no one turning up... I called them & they say the delivery is for 17th aug. I have a proof on bill that the delivery is for 16th aug... After long arguments i see no valuable response or any service. No compensation... They have no value for their customers... Especially the manager... Very bad.

Spa 9080b speakers with mic. Mic not working and unprofessional attitude of vijay sales rajouri garden delhi towards customer.

With reference to above this is to state that i have purchased one speaker set philips spa 9080b on 20.02.2017 from vijay sales rajouri garden delhi outlet. When today tried to lodge complait against the same called at rajouri outlet at around 11.30 am they didn't picked up phone on several occasions no.[protected]. At 11.45 am phone was picked by ms geeta she said this speaker is not serviceable at home we have to pick it up and then will be repaired. She also told me to call back in 10 min but didn't called up. When i called again at 12.00 some other ma'am ms anju picked and talked very rudely. She said we had lodged the complaint and i told the complaint was lodged by me at ur uttam nagar outlet since u were not picking phone. Ms anju said u are not letting us work and we can't attend calls before 11.30. U let us work on ur issue. This kind of attitude is not good i believe. Kindly take action and get my mic replaced as soon as possible.

Regards
Divya luthra
M-[protected]
Philips speakers serial no. Fh1a[protected]

Not cooling. Showing error e1. I have bought a voltas window ac from vijay sales on 28/5/2017 and it was installed after 3 days. Between 15 days the ac was started showing problem. I complained the issue and after a week the a technician visited and said there was a problem with its pcb. After 10 days pcb was changed but problem of cooling and showing e1 was still there then again pcb changed but even though the issue was still there. I called...

I am writing this complaint for order number[protected] SO 186, i visited the Shahdra Branch of Vijay Sales on August 6 and bought 3 products (Samsung washing machine, Videocon LED 32 Inches and Maharaja Food Processor). The Maharaja food processor and Videocon LED both received damaged, broken and not working. Till now i have not received the replacement of the damaged not working products.

I have been following up with the Shadra Branch ever since and they are not capable of resolving my complaints.

The staff gave false information and misguided me as a customer.

I will be lodging a registered complaint with consumer forum for the same.

Prasad
[protected]

I went to vijay sales Borivali West to ask about a refrigerator which I am willing to buy so I approached a salesman alotted to that zone. First of all he declined to give me any brochures about the products, later he told me not to click a picture of the product saying it is not allowed to take picture of any product, so I told him to give me a piece of paper which contains the model no. And the prices so that I can compare between 3 products and decided so he says no to that and tells me to buy it from Amazon cz they display their prices. I think if their salesman are only not interested in selling then they should shut their shop. It's a matter of spending 60-70k on a refrigerator which is my hard earned money and if the salesman can respect the customer then there should be strict action taken against them. I hope the store management gets it by this source

Dear sir
I had purchased 39inch philips led from your shop.. But from last 21st july my led is not working due to panel issue.. Many times i had registered complaint in philips customer care & vijay sales customer care. But still my problem is not resolve.
Many times i was tried to philips executive mr,. Prashant, pawar, prajapati, shailesh but all r helpless..
Last 26 days i am waiting for favorable action.. Now my pesions are at the last stage.. If my problem is not resolve upto 16 august 2017, then 'i will return my product to vijay sale panvel branch'..
Thanks

I have purchased this phone. The battery keeps draining. I called the cust care & followed instructions but problem is still there. I called cust care but they say there is no authorized service center in thane, but your persons say there is one
Now problem is where should i give. I also am your regular customer and i do not expect this to happen
Please see
Regards
Prakash rao
[protected]

We have purchased a VISE LED UHD VKT43U501 from Vijay Sales Thane Branch V No : 156-SWR08-16SIFPAWUF ; Code :[protected] on 13th August 2016. On 22nd July 2017 a spark occurred at the left corner side of the TV and the sides started deforming and since then the border gets hot whenever TV is switched on . For two days there were line at the bottom of the television and now the display is completely gone. We launched a complain regarding this situation at Vijay Sales Customer Care on 24th July 2017 and we are not getting a satisfied answer and help from them. The mechanic did visit us on 26th July 2017 but he reported a false statement that the LED was PHYSICALLY damaged.
A mail was also sent to costumer care on 3rd August 2017 but they didn't revert back. We also complained regarding the issue at Tip-Top Plaza-Thane West from where the product was purchased and they said they would sent a mechanic soon but; the mechanic hasn't arrived yet. Even today we called the respective branch questioning why the mechanic was not sent and they replied in a rude way that they cannot help us any further and we could do whatever we want to.
We have been purchasing all sort of electronics product from Vijay Sales since 1992 and we never were so disappointed like this time. The services are degrading as the company is expanding.

We purchase l g washing machine from vijay sales maninagar branch on 31.07.17. At a time sales, sales executive say we provided demo at your home but no one person come for service. When we open the product we found that the washing machine body was creak. We try to complain on company no[protected] on daily & continue basis but every time company no as a busy tune or not attending by company person. On 11.08.17 we success for adding my complain to company & company persion also come to home but they say it wiil replace after paying charges.
I can not understand that?
First you diliver damages goods?
No one your side representative come for demo.?
Your customer care number not connected or not reply by your attendant.?
You asking complain file by you after 10 days & we not consider.
We loss precious time, money, fate with company.
Bill no:[protected]si1346 date 31.07.17
Ashish bansal
Mob:- [protected]

Very bad experienced facing for purchased of Toshiba Brand TV from your store. I bought Toshiba TV in 2015 from Thane Vijay Sales shop with 3 year warranty offer. Invoice detail-162-GDB06-15SIF93 dated:14.06.2015. It is still in the warranty. And same TV was raise technical problem n so I given complaints to Vijay Sales & on customer care on 12th July 2017. They told me to wait for 15 days for repairing & replacing the spoil part. But till today's date the problem is unsolved. Every day I am calling on customer care every time they are telling that complaint forwarded to higher authority .But till date the issue was pending and no one replying me on mail or not sharing any detail of my complaint from Vijay sale team. This is ridiculous. Company's reputation is spoiled here. I want my TV repair with replaced part asap b'se it cost worth rs 48000/-. Do it fast. Waiting for the reply.

Dear vijay sales

I have given complaint more than 4 times every time executive comes & do something & now he says we have to take a paid service of rs 750/- then the problem will be resolved permanently as the same does not comes under warranty. I have been given 3 years warranty now what is the question of giving money. My registered mobile number is [protected] & [protected] hoping for a positive reply

I have purchased new phone redmi note 4 from your pune branch (Seasons mall, hadapsar). Facing problem from day 1 but not able to connect any number of any store in pune. I want to return my phone. Problems are as follows-
1. Radiation issue. (As i answer the call, i started headache)
2. No fingerprint option in setting menu.
Even i checked auto fingerprint test by dialing *#*#64663#*#* and test result was fail.

Bill details -
V. No.[protected]si 551
Date[protected]
Redmi note 4 3gb 32gb
Black color

Dear sir

My name is hemant kale i have purchased vise lcd since 2017 may. Now my lcd display is blinking problem. This product under warranty, and i have complain to miraroad store in saturday 5/8/2017 11.30am the store staff savitri said electrician come to my place within 2 days. But still now nobady is coming to see the my problem and i have call the store no one pic the call or your staff is give me false comments and now no reply from the vijay sales team please sort out my problem. Waiting for your reply

Hemant kale

Brought a tv onida 40 smart tv, the product was delivered 4days back, the device has been a defect in 4days the screen is showing lines, need a replacement for the product. As the product was not even used, if without using the product, i[censored]sed what would be the case. Product model is onida leo40 smart tv and the product was manufactured in 2016. The product was bought from vasai west branch on 19th june 2017 and delivery happens on 26 the july 2017. After so much delay still received a product which is defective.

We have purchased tv and washing machine on 30.06.2017 which was supposed to get delivered on 05.07.2017. They failed to deliver the product on time and they didn’t even bother us to inform us about the delay reason and when we contacted them they informed that there are running out of stock due to the sale and will take time. Since we want the same brand and they were not able to provide us the exact date of delivery i asked them the process and cancel one of the product and asked for the refund but one of the staff named surekha updated us that the product is available and will get the delivery i was shocked and asked her were they waiting for my call then one of the executive told me that they are giving us somebody else product, i was more annoyed and told them not to do that and refund my money then the they updated me that they will be providing credit note and cannot refund the amount. When i argued they agreed to give my refund. They also claim that they were trying to reach me when i told them i have only receive call once that too from landline which i was not able to take it because i was in meeting and when i called back on the same number again and again nobody responded on that number. Since i could not get through the landline i have taken mr. Vikil's number who is also the branch manager. After asking for refund i called the landline number but as usual nobody responded i called vakil on his mobile number and he told me that the same will be processed but told me to give call on next day since he was on leave. I called up vakil but his number was non reachable or not responding finally i was so frustrated i called up the call center and told the whole story and told them to check their records if my refund was processed. He told me that the refund is not updated in system and i have to personally visit the branch with a written request till that time my refund will not be processed on the same day two people visited my place for fixing the tv for which i have asked refund two days back. I requested them if i can visit the nearest branch they told me that i have to visit the same branch. Finally to get rid of this i have to take off and visit the branch on 27.07.2017 and really they have not processed my refund request. They have not taken anything on writing with me and the refund process was written on the backside of the bill. They updated me to pay my bill and not wait for the refund as i have made payment from credit card. Since i have only asked refund for one of my product i enquired when i will get the delivery of my washing machine they told me by end of july or latest by first week of august.
Till now i have not received my product my sister has received a call stating that they are again not able to deliver the product as per the deadline again and told us to wait till 11 august.
This is too much i have purchased product for which i have made payment to them it’s been one and half month almost i have not got my refund for one of my product and delivery for the other. The staff is also so unprofessional they only call once for the update and if you missed it they will never bother to call you again infact one of the executive told me that they are allowed to call only once.
The level of service is not accepted from such a brand. I am actually mentally harassed and torture for my own product and refund they have crossed all the level of harassment. I want my product my refund with interest and compensation.

We have ordered whirlpool refrigerator on 30.06.2017. The delivery date is on bill is 15.07.2017. But we have not received it till today.
Every time we call they give us reason that it is out of stock and give another for delivery. And this is fourth time we have given date for delivery.
We have not received fridge even after one month of order. If we didn't received till tomorrow we will raise this complain to consumer forum.

We had visited vijay sales at prabhadevi branch on 15-july-2017 and handed over the mixer and grinder has it was not working. I got a call from technician from prestige co. On 19-july to submit the warranty card and its motor was not working and i visited the prabhadevi branch in noon and given my warranty to their customer care representative.

Since than there is no update from them on this. Even we visited on saturday 30-july to get the feedback of my product. But no one attended us and we were made to wait 1 hrs but no response from them saying the staff had gone for lunch. The helpline given by them is also not reachable.

Requesting you to look into this matter.

I had purchased a led tv of your company (Model no. Vise led vk48f601) on june 17, 2017. It got delivered on june 18, 2017. Serial no. Is vk48f[protected]. It was working well until yesterday morning. But when i switched on the tv yesterday night, a thin line is appearing on display. As the product is new so we shouldn't have faced this problem. Request you to kindly have the same resolved at the earliest. It's just 47 days passed purchasing this product.

We have been a customer of vijay sale since 2015. We had bought vise-led - tv set (40’’) (Home product) from bandra (West) branch. The same is under 3 years warranty till august 2018. Kindly note it’s been 15 days, since we are facing a problem & the tv has stopped working. We logged the complain on 17th july & service engineer was assign to us on 20th july, inspite follow ups the service engineer came on site after 3 days. He recognise the problem (Display problem) & after 7 days two people came to pick up the television. We are totally harassed and the service provides by vijay sale & want to know the exact problem & the delivery of the television