Vijay Sales Complaints & Reviews

I had ordered hitachi ac last month from vinay sales, which was defective and its body was crack.

I did the installation as company promised to replace it and ask me to send photograph and bills for the same.
Its been one month i haven't heard back and i am frustrated. I have all the proofs and i want my money back.
I have attached all the pics and i have mail as well.
Please resolve the issue asap and provide me refund of this defective piece.

Have bought haeir washing machin on 3rd august 19
New machine was delivered on 4th august sunday
However old machine is not yet picked starting there was no place in tempo
Request your assistance urgently.
Also. Not able to contact dombivli east branch since morning. Have asked customer care they dont have any alternate number. Please help urgently to pick up old machine
Contact number [protected]
Landline[protected]

We have purchased a vise led vd43f801 on 2nd august 2019, the same was deliver to us on 3rd august 2019. Till today i. E 7th august, 2019 your technician is not available for fitting. We got a call on 5th august, monday at around 9 a. M in the morning that the technician would be arriving at 11 a. M but after that no calls from your side was available neither the technician arrived. Many calls were made to customer care from our side and their reply used to be that technician would be arriving shortly and now the customer care call attender is like we are looking into the matter.

Just a request if in any case the technician isn't available from your revert as soon as possible so that we can find our own technician and fix the led we have purchased because from monday i. E 5th of august we are getting same replies from your customer care that we are looking into the matter and still they are not able to find any solutions.

P. S. I am attaching a copy of invoice for your reference.

Since one and half month has been passed away but the technician is not able to solve the problems... As the technician is fool technician is only not aware about the problem as he has been visited 5 times to my home but he wont able to get the proper parts he is telling that "company se parts ata hai but pata nai sub parts default kyu hai" as vijay sales provides used parts as i have seen. The very worst product ever seen in life... Guys i will recommend you to buy some other brand tvs but not vise as there service is literally very poor... Very very poor service unsatisfied.

Hi team,

Mr eknath ayare have purchased tv on 12/07/2019 and they installed tv after 5 days after continous calling to vijay sales dombivali sales office.
Then guy visited and installed the tv after 5 days tv stops working now again we keep on calling the sales office then they send one engineer who was not familiar with the troubleshooting steps so he called his manager and took the help.

Then he said we need to flash the tv firmware then it will work. So we insisted him for replacement as tv is new and we hardly use the tv how can firmware will be the issue.

So we contacted sales office they gave us some regional officer number mr sharad nikam who was unprofessional and totally not at all sophisticated to listen what we are trying to say.

I ask for the refund or replacement but he denied and said you can do what you willing to do but we cant help in this situation.

How vijay sales deals with there customer was very rude and arrogant.

Please look into issue and replace our tv as soon as possible.

Tv serial no : vs43fsa4al[protected]
Tv model : vise smart led 43 inch

Regards,
Abhishek h sawant.
[protected].

I have a bought a vise tv form vijay sales near kapurbaudi... I have made a compain on 10th july they told that they will resolve the problems in 7 to 8 days of motherboard but it has been more tha 15 days the parts have not yet came and on the 18 th day the technician brought the parts but the part was default and the part was also looking like old prodult 2nd end part and then the technician told that parts will be available in 2 to 3 days but it has been 4 days it has not yet came... Very very very poor service as when we buying the tv they told we will resolve any probles in 2 to 3 days as they make us fool... Poor service improve the service quality.

Vijay sales i'm not sure if you're aware as to what customer service means or you're taking your customers as a fool!! I had raised a complaint on 24th may 2019 (Ticket id - mum[protected]) for product - videocon tv, 49 inches which we purchased from vijay sales, borivali west outlet. I am sure you guys would be able to figure out the problem via the ticket id and the number of calls which i have made to your customer service center, all i get to hear from them is we are working on your request, but it has been more than 2 months and i am yet to get any resolution from you guys. This is utter nonsense and waste of my time too. There have been no follow-ups from your end whatsoever.

Hi,
Have bought vise tv 2-3 years ago. All of sudden tv volume is not coming.. Speaker problem as told by engineer later.

Problem is not resolved even after 1 month is passed. Such a pathetic service by vijay sales. They really need to improve on service. Apparently they are awaiting parts from aurangabad/some where.

We are tired of calling their customer cares & new promises every time

I have purchased (On 8th oct. 2016) the said tv having 5 years warranty from vijay sales baner road pune. The invoice no. 221pgd1g1651665, ord no.194 pbn10 — 165 oat 55.in the last month tv screen is blackened in 18th june 2016, for that i have lodged complaint id.[protected] but is was registered in thana not in pune. Again i have lodged complaint with no.[protected]. The technician has come & inspected tv & informed me that tv has to take it workshop for repair. Again i complained about this & lodged with no.[protected] which was messaged to me by u. But i got no.[protected] from ur customer care. Now which is the correct. No. For tv rectification. You are requested to look into it & carry out repair on priority. This is very horrible experience i got from vijay sales & recommend my friends not to purchase from vijay sales.

Dear Relationship Manager

We purchase Sony Television ( Model Number KD-43x8500c ) from Vijay Sales at Vasai Road. We purchased the television set on 30th April 2016 ( Bill Attached ) and were given to understand that the set has a warranty period of One Year from the date of Purchase. We trust the brand and this is the third television set that we have purchased. As we are cautious about electronic equipment, we went for the scheme of Two Years additional Warranty and paid Rs.5000/- ( Additional warranty proof attached ).

On the 05th of July 2019, when we watching the television, the set suddenly stopped showing pictures but was showing Horizontal Lines. The volume and sound was clear. I have immediately called your call centre and lodged a complaint. Within 48 hours your technician came and checked the set. He concluded that the display has got corrupted due to moisture. I immediately asked him how can this happen in around three years and his response was that this is an electronic equipment. He further stated that I will have to pay Rs.29, 000 if I wanted to change the display.

May I ask if this is expected of a reputed brand like Sony which in three years get corrupted. The charges to repaid is an astronomical Rs.29, 000. We might as well got for an alternate brand. We took extra precaution of extended warranty which expired in April 2019 !! I would like to register my strongest complaint that a well known brand like Sony just stops functioning after three years.

Can I have justice please.

Regards
Ravi Menon
[protected]

We bought a chimey n cook top for Elica from Vijay sales. Last saturday..n received an exceptionally horrible n pathetic service...we were told that the both will be delivered on Wednesday...however..we received a call on Wednesday...that they need one more day...n we agreed that it's okay...then comes the twist...on Thursday we got a call...that they received a defective goods n the company had stopped selling the model (Elica chimney) and they won't be able to deliver it ...we had to visit the Vijay sales store( Faridabad) from where we purchased the item ...on asking how can they sell something which is not available...I was given stupid reason...on arguing...they arranged it to be delivered for today (July 21). Again we received a call that the delivery body couldnt deliver the product as the battery rickshaw that he boarded. Suddenly met with an issue...n took the chimney back to the store...really!!!..I mean what a service...lol...I beleive that was the only battery rickshaw in whole Faridabad or that was the only vehicle on road...horrible...I m sure this is our first n last order from Vijay sales...n will also make sure that I post it on all the social networking sites and consumer complaint forum...so that people are aware of such fake service...

My name is Kaushik Gor of 104587.00 V no 242-R-SO- 13616 date 18/12/2018 0/1 Naresh Building, Opp L G Hospital, Maninagar Ahmedabad 380008 i purchased on emi goods but not received Rs 5000 in May 2019 & installment has not be stopped since May bank is collecting Rs 19516. on 5th of each month making over payment of over Rs 48, 000-00 pls arrange refund and stop payment

I got ac in damage condition. Last 3 days i continuously chasing for replacement but no action taken as of now. I already visited store for replacement but no done.

Store - rohini m2k

Today 2 times i called there are not giving proper reply, once i ask him to talk to store manage he is putted me on hold.

I must say this is highly unattainable or negligence of store. I m not happy with their service and support.

I invested my 60k in hp paviliion laptop from vijay sales kothrud, pune branch. I bought in from vijay sales because i was in immediate need. When i opened the product, the screen of the laptop was flickering. Literally screen picture pixels shifted from, left to right. And it was badly flickering.
I informed this to vijay sales, (From where i had bought) they asked me to get the product replaced
But not they don't have same product as hp is no more providing the stalk.
Now as a replacement are asking me to wait for 15-20 days, when the stalk comes up, they'll handover. (They are also not sure when)
This is impating my business. I will not be able o work for more than 20 days. Which is a big loss. Staff is molding things however they want. Worst experience i ever had with vijay sales!!

Am purchase bajaj steam iron from vijay sales address shop number-13, paschim vihar, delhi - 110063, bhera enclave near peera garhi chowk. And the invoice is missing for me by mistake and i need invoice because my iron is under warrenty and i dont have invoice so please kindly arrage the duplicate invoice in my mail id : [protected]@gmail.com, mobile no. [protected]

Maji screen damage ahe ase tumchya technition sangitale ahe ani vijay salesvalani 18000 hajar rupay kharch sangitale ahe tv gevun 4 mahine jalate tumi jar 2 varshachi warranty deta ksyachi deta warranty period made kmi kharchat tumi karun dile pahije swatach product ahe tumi custemberla fasvtay 4 bajajche hapte baki ahet kay kru te kalva
[protected]

Hi there

This is saurabh yadav i buy a Daikin Split Air conditioner from vijay sales pitam pura on 19 april 2018 and i also increase my warranty from vijay sales and now my air conditioner is not working properly so that why i call to vijay sales from 15dats but they didnt respond my calls or msg so thats why i comokaint here so please kindly informes to vijay sales pitam pura so that i use my AC as good as..

Regards
saurabh yadav

Hamne ek sal or do mahine pahle refrigerator liya tha surat vijay sales se vo kharab ho gaya to Samsung care me bheja to usne kaha repair nai honga is liye aap ko refund denge. Refund le kar vaha par gaye to vo kah rahe hai aap ko Samsung ka hi le na padega . Or sirf or sirf vijay sales se hi balki ham ko vijay sales se lane vali conditions chalengi pr vo jo Samsung ka kah rahe hai vo nahi chalengi hamko ab Panasonic ka kharidna hai

Sir
Regret to complaint about unprofessional way of dealing of your staff of Rajouri garden store, New Delhi. This is pertaining to my order dated 09.06.2019 for Faber Kitchen Chimney Hood. Expected date of delivery of the same was 13.06.2019. Product was not delivered on 13.06.2019 and no intimation was made to me from store side. On non delivery of the product, when i queried the same from Mr. Nitesh over store phone no. [protected] (Faber sales person at your store) on 13.06.2019, He intimated me that there is 2 days delay from Faber side for this product, but he promised to arrange the delivery and installation on the same day within next two days. I believed him and waited for another two days. on 14.06.2019 i again spoke to Mr. Nitesh to confirm his promise. He said, yes now stock is available with him and he will get the product delivered and installed in time. i again waited for delivery/installation on 15.06.2019. When not delivered, i tried to contact Mr. Nitesh on 16.06.2019 in the morning, your reception staff said that sales representatives come at 12 o; clock, and they will arrange a call back from Mr. Nitesh. Regret to say that i again waited till 1345 Hrs for call back, but I myself called again to tried to speak to store manager. Store Manager Madam Gauri Goswami spoke to me and intimate that they can not deliver the product that day also, since they are not able to generate PO and their head office is in Mumbai, which is closed. When i narrated her complete storey over her phone [protected], she made another promise to deliver the product on 17.06.2019 and get it install on the same day.
But sorry to say, that on 17.06.2019, before the product gets delivered, i got call from Faber side that they will not install the product on 17.06.2019. I tried to contact Madam Gauri Goswami who made me promise one day before, but sorry to say that your responsible store manager, kept her phone switched off. I again tried to contact your store through reception, i could spoke to one more store manager Mr. Rahul Gupta, who again promised to get the product installed on same day itself. I waited for complete day and again called up Mr. Rahul Gupta. Surprisingly he said that he had already instructed his team to install the product on the same day. You must be regret to know that product is not yet installed till now.

Matter is not about product installation, so you are requested not to close my complaint with regret from your side with early installation. Matter is about customer service and mental agony i faced by talking to your team. You team could have initially told me that product will be delivered after 10 days, i would not have reacted. But your team kept me giving one after another time lines on my every call and never called me and apprised me about delayed delivery.
I believed the name of Vijay Sales. So, You are requested to take necessary strict action against team under intimation to me. Without my letter of satisfaction, you are requested not to close my complaint. If closed without my consent, i may escalate my complaint to another higher level.

I have ordered a stove from Vijay Sales Ghatkopar West branch on Sunday dated 9th June I was told it would be delivered within 4 to 5 days and I got it today ie Saturday 15th June. Now they are saying technician will come on Monday. I agree that they mentioned it takes 48 working hours but there is something called as customer satisfaction. If you cannot consider the delay in delivery and provide technician on priority then why would someone come to vijay sales again, that means there is nothing like customer retention in your books.
Me and my husband both go to office and are available only during weekends.

I think it was a big mistake that we booked our stove from vijay sales.