Vijay Sales Complaints & Reviews

I had purchased a videocon washing machine from vijay sales in december 2017 with 2 years of additional warranty from vijay sales. Vijay sales has given a counter offer to buyback the old washing machine as videocon company is closed down. But the mrp price what they are selling at is way higher than actual mrp of the product. They are cheating the clients and the service is getting deteriorated. I have been in touch with kiran madam from satara road branch in pune. But what i hear is sheer disappointment. I regret the decision of buying the product from vijay sales.

Monday evening i went to vijay sales customer care in vasai (W) they said we will send tomorrow means tuesday i was call them to follow up but nobody answer the call today is wednesday still no one answering the phone please tell me what should i do if you guys don't have option then i vl return my product to you i will wait untill this evening tomorrow morning i will bring ur product back to ur shop. Thank you.

We had purchased 3 acs electrolux make last year in february 2018 from vijay sales pitampura delhi and had also taken extended warranty. Since then no one has ever visited to listen or resolve our problem. One of the ac is not working and no service has been done at once and after making numerous complaints with repeated requests, all in vain. We have been regularly buying different products from vijay sales but after this time we have to think for continue woth it.

With displeasure

Kanchan singh
[protected]

Its a very worst experience to choose vijay sales to bought the subject line products, because you people not fulfill your commitment and when called you give a date and failed on that also, see i paid cash at one for all the product, and i am not bought a rare product for which you have to tell the company to manufacture that.

See if today[protected] you incapable to deliver the same please return my money so that i can buy that product and install it in same day only

My Bajaj cooler motor is burnt so I tried to contact customer care of sadhu waswani chowk branch on this number [protected] . I called more than 27 times, ring goes first and they don't carry. .then immediately they carry and keep the phone, so whole day also it shows engaged. ..I'm trying to contact from 2/3 days but everyday same thing happens, first ring goes and they don't carry and then only engaged. ..I kindly request you to please see into this matter. ..

I have purchased ac on 6th april. Mr ravi from vijay sales chandkheda has committed me that intallation will be done after 3 days. Today is 12th but still it is not yet installed. Always they say thay some person will call u and come ets etc. And nothing has happened yet now it has been 6days now. I am very disstafisfied with the services. And in future i will never purchasw anything from vijay sales. I expect you to resolve the matter.

I have purchased ac recently from your store. But i have experienced all the time fake commitment regarding different issues. This time i have asked for ac installation at my home on my convinience. As they said xyz technician person will call and cone on your time but wgen i got call from technician he said i will not come on your decided day and time and this kind of issue i am facing very second time.
Request you to lookin in this matter and solve in urgency as i have booked appointment on saturday 13/04/2019 between 10am to 1pm. If i will not get proper service it will be escalate on higher level.

Regards
Chirag solanki
[protected].

I am sandip, just wanted to complaint here. I have bought voltas ac from vijay sales dombivali on 06 apr 2019.. We have called vijay sales complaint number of times.. But still they are not arrange for installation
I have taken off and seat @ home

So i would like to mention here that your service is poor and bad

Kindly do the needful

Thanks
Sandip

Myself priya shivdas, i bought a bajaj cooler from vijay sales godbunder thane maharashtra store on 7/4/19 n was suppose to deliver by 8/4/19, today its 9th, after making 15.. 20.. Calls to store, at eveng got delivery persons no. N his response was, "madam, driver gaadi leekar gaya, aaj delivery nai hoga kal hoga". Just want to ask, what is the meaning of typing delivery date on bill... I[censored]r delivery convenience is as per driver's wish. 1st time buying product from vijay sales.. Poor experience... Last bt nt the least.. Poor thing is... Kal kaa delivery kaa b koi guarantee nai.

मेरा नाम अमित शर्मा है और मैंने आपके विजय सेल्स showrom गुडगाँव से saturday (06.04.2019) को वोल्टास ac ख़रीदा था जिसकी डिलीवरी sunday को हो गयी थी और monday को इनस्टॉल करने के बारे में बोला था लेकिन आज tuesday हो चूका है और अब तक मेरा ac नहीं लगा है और monday को रात को 09.20 pm को मेरे पास एक कॉल आया ([protected]) इस नंबर से और उसने मुझे बोला की हम आपका ac लगाने आ रहे है फिर उसने बोला की आप हमे ये बताइए की आपने चार्जेज पे कर दिए है तोह मैंने कहा हां कर दिए है उसने कहा कितने मैंने कहा rs. 199/- तोह उसने कहा सर हमारे चार्जेज rs. 700/- है और इसके आलावा रात को आने के अलग से लगेंगे तोह मैंने कहा की मैंने चार्जेज पहले ही बिल में कटवाए हुए है फिर उसने कहा की हम अभी ac लगाने नहीं आ रहे आप showroom में ही बात कर लीजिये और सर मेरी tuesday यानि आज किसी हर्जल नाम के बन्दे से बात हुई तो मैंने उसे सभी बात बताई और उसने कहा की सर अगर आपको अर्जेंट ac लगवाना है तो rs.600/- देने पड़ेंगे नहीं तोह आपका ac 2 या 3 दिन के बाद लगेगा आपको इंतज़ार करना पड़ेगा अब आप बताइए सर मैंने घर में सजाने के लिए थोड़ी लिया है जबकि मुझे ac monday तक लगाने के लिए बोला गया था क्या मुझे आप लोगो की वजह से और 2 या 3 दिन वेट करना पड़ेगा जबकि मै पहले ही पेमेंट जमा करा चूका हु

धन्यवाद्
Amit sharma

Dear all,

My self monik modi and i have purchased refrigerator before 2 months from chandkheda center. The thing is first time your executive had sent the improper and clearly not visible of my signature docs to the bank. So, bank has refused that. Then i have let it go and again given my signature and tell him to submit asap. But second time, your executive had delayed submitting the docs and in result of that i got penalty...

Hi!
My self mahendra raval and my registered mobile number with you is [protected], i have taken vise ac which is under warranty period so i have complain for the same on 27th via call and 30th of the march via email as nobody was picking up call[protected].. However after that few people started picking up call after many times phone ringing the phone.

After many follow ups they send some technician on 31st march to check the same so they said there is gas leaking problem this will be resolve maximum by wednesday dated 3rd april..

But till today nobody has come to resolve the issue.. Vijay sales services is very poor and their contractor are very rude and always making false commitments to me.. While on my first call i clearly asked them to please resolve issue soon but they are taking things very lightly and not resolving the problem.
Even since today 6/4/19 morning they are giving wrong commitment in timing and not solving the problem.. Poorest service from vijay sales.

Nobody sharing higher authority numbers or email ids to escalate this issue.

Vijay sales - do you know your customer satisfaction ratio is only 13%???

What you people are doing??? Why you guys are not able to solve issue even after week? And how can yours people can give wrong commitments till week??

Wake up from your deep slip and resolve my issue soon.

Hi
I bought a philips television from vijay sales which was faulty as it had a black patch on the display for which i requested them to either refund or replace my television but they disagreed saying that they have a no replacement policy but if a person buys a product & finds a fault very sameday then i am sure that you get a replacement for being delivered a faulty product but our vijay sales management team straightly refused saying they have no refund no replacement policy & now that black patch is gone big into two big band as u can see in the pic uploaded i don't know why are they trained this way to cheat customers rather then this teach them to rob people atleast you don't have to deliver faulty displayed second hand product vijay sales you are just a shame on the name no wonder how your company grew this big
I request who ever reads this message pls stop purchasing products from vijay sales forward the links to all your family & friends so that they don't suffer the problems i am facing
Thanks
Prasad k kandalkar

For the last three years i being struggling with this faulty television problem which i bought from the vijay sales virar west. Ever since the first day i am having this display problem i have launched a complaint vijay sales store, as well as vijay sales corporate office, & philips company every time the excuse i get is we will revert u in two days but it never happens i am harassed with this situation
Pls find a solution for this
Prasad k k

Worst service ever i seen the salesman doesn't respond properly first they should be trained to speak politely and humble with customers. Ask for one day delivery in off seasons the manger says its not possible a small electronics shops gives these facility now a days. They should shut there shops if they can't do business. The sales persons behaves like he is the boss of shop. The delivery person's are hopeless after stating the delivery time on the cash counter, they dont pass the information to delivery team the product delivery is late by 3-4hrs. Delivery persons do not respond to phone calls also.
Also the in the shops they have low supply of ac's during the summers. There is no proper sms facilty from the delivery team that tentaively you product arrives at this time.

I had purchased o'general 1 ton window ac (Amgb12fawa 4star 1 t window) on 18/07/2018 from vijay sales thane, ghodbunder store. The product is under warranty and has some error e8 issues past 15 days, onn 22nd march i had registered a complaint regarding the same, on 26th over a telephonic conversation with vijay sales executive, i was told the complaint hasn't been registered by then and they re-registered a similar complaint on 26th march 2019. Today on the 30th march i reconfirmed with them regarding the same issue, their executive speaks non-sense and says we shall talk on ur behalf again and has no confirmation as to when this issue will be sorted out. Also i had purchased this product 2000₹ more than online price only for the sake of vijay sales after sale service, but ridiculous service+ rude behaviour of their executive is un tolerable. I shall put this to social media as well as my product stands under warranty and i have no reverts from their end.
Also i tried to contact o'general customer care directly but their ivr doesn't proceed further.

Thanx and waiting for a favourable reply

Mrs oberoi
[protected]

Respected sir / madam,

We have purchased item named "lg ref gln292sdsr dazzel steel" on 24-mar-19 viz code no.[protected].

The item has not been delivered yet at shipping address.

Request you to see the issue and let us know what is the reason of non-delivery.

Enclosed here copy of bill.

Vijay sales called me and told me my delivery is today
I took half day from my work and waited for delivery but now after 5 hours of me waiting they ae telling it was never scheduled for today
It will happen tomorrow now
I had a fridge to give in exchange and i had to empty it
Me n my family both are waiting
Contact centre is lieing too saying i never called them to confirm

Dear sir,

We have purchased an lg ac ksq12hnzd 5 star inverter from vijay sales ahmedabad (Ashram road) branch on 21 mar 2019 and they committed they will deliver same product on 23 mar 2019 but now they are saying this product is out of stock, it we trying to deliver till next week,

Please provide compensation for the delay, which is from your side and u have not full fill your commitment.
We have an urgent requirement of ac
Enclosed
Invoice

Regards
Praveen kumar
[protected]

I have purchased samsung refrigerator sunday morning 24/03/19 sales manager told me to inform your refrigerator delivery tomorrow monday morning but i have called to deliver boy he says me i call you back richard your home i am waiting the call but no answer any information i have called but phone is switch off and my refrigerator not to deliver
I am so upset my family members are so excited but your delivery boy are disappointing he is careless boys...!!!