Vijay Sales Complaints & Reviews

I purchased moto one power mobile and sony earphone from vijay sales chembur on 8/3/19. I forget to collect earphone. On 12/3/19 when i went to shop and told them the fact, they did not agree to what i said. I also showed them the tax invoice and gate pass 108-r-si 24526 but they did not give me the earphone. This is not customer oriented service. When i requested them to find way out, they did some checking and said that there is no excess stock and expressing inability to give my earphone. I again paid rs 720 and purchased earphone on 12/3/19. They made manual invoice as system was not accepting data.

I purchased elica glass top gas stove on 03 mar 2019 from mumbai ghatkopar branch. As there was no stock in branch, i received from your warehouse. While checking i observed there is scratch on glass. After complaining, i received replacement on next day. However replaced one also have defect in fitting. There is gap between glass hole and burner plate.

Model - elica turno 773 ct dt vetro
V. No : 401-r-si[protected]

Can i get 100% defect free product? Can you please check product before delivering it?

Looking forward to hear from you soon.

This is really frustrating and disappointment as in spite of selecting good brand receiving defective product.

I am also checking with elica about sending defective products in market.

Thanks,

Rajesh
[protected]

Hi,

I have purchased a lenovo laptop on 10th march from wakad pune store of vijay sales. Salesman told me that the warranty is for 1 year but when i checked in lenovo website, it was only 156 days. When i trying to raise a ticket from lenovo website, they are not helping and asking so many details which looks like whether i purchased a laptop or 10 million property.
This is not ethical to give wrong details to sale something.
Invoice code :[protected]

Vijay sales
Respected sir,
I bought videocon 4k 43 inch led tv from vijay sales kalyan metro mall branch on 23/01/2017, i have been told by vijay sales executive that this tv is covered under 3 years warranty. I booked complaint on oct 2018 to vijay sales regarding patch on led tv belt like on the downwards of the tv after several reminders and telephonic call no one has turned out form videocon by my fortune one day mechanic call me for visit he visited and said this my tv is not covered under any warranty as the offer was valid till 31 dec 2016 and i parched this on 23/01/2017 and mechanic refused to repair it.
Then i visited to vijay sales metro mall branch to complain that they have given false commitment on 3 years warranty. On this vijay sales executives started giving excuses and raised their hands.
But being a customer where is my mistake, the warranty that they promised at the time of parches was a false one, they have cheated me very badly. My hard earn money went all in vain.
I appreciate service of vijay sales its been 5 months of my complain till date no one has even bother to give answer to my complaint and i am the one of fortunate to call back to customer care and narrated the all same script given by vijay sales while buying a television set... Its vijay sales responsibility to handle the issue in disputed videocon industries whatever it was the situation. I believe in true promise not faulty guidance and promises.

Vivek sinha
Code on bill..[protected]
V. No.186-vmk01-17si 360
Ord no.186- vmk01-17so 124
Model. Vnv43q549sa
Cost 41500/-
Paid: 41500/- by debit card
Mobile: [protected] / [protected]
They delivered me a tv set which was not covered under 3 years warranty, please resolve the problem as early as possible or money back.

Purchased a ac feom vijay sales lasy july 2018.
Within a 7 days some noice come from ac and i file a complaint to samaung india.
His technician said that this is a normal voice and come from all ac's.
After 1 month ac cooling stop again file a complaint and as usual his technician come and said that gas leackage then he take ac to his service centre for 10 days.
After repair ac is not working again after 20 days.
So again i file complaint but nobody is replace my ac please help me..
This vijay sales piplod, surat do frauds with his customers with duplicate or 2nd hand product selling.

I mr warishali malik ordered a washing machine samsung wm wa62m4300hp 6.2kg hsn code 8450from vijay sales mira bhyandar branch today morning i get the delivery of the product but it was laden from the front side. We asked delivery guys to take return and give fresh piece they told us to file a complaint in showroom. So its a humble request you kindly exchange it asap.

Name - anil parmar

Registered mobile no - [protected]
Product: lg refrigerator glt292rpzu shiny steel
Invoice number: 380-r-si 11561
Dop: 10.2.2019

Address - 33c, srijan apartment block b sector 62 noida - up

Dear vijay sales,

I wish to complain about the lg fridge that i purchased on 10/2/19.

I am complaining because i received a damaged item at a time of delivery. I am continues calling all your helpline numbers but they did not pick up.

When i first noticed of this problem, i contacted on[protected] at your company on same day and he assured me that company would replaced product by thrusday (Means[protected]. I am trying this number but it is going in switch off mode.

This is my first experience with vijay sales. I hope you will resolve this issue soon so it couldn't be my last experience.

I look forward to hearing from you as soon as possible to resolve this problem

Refer case id p1902-cc90925

We have purchased led tv from vijay sales on 30/05/2016, invoice no 195-pch05-16si1730 (Model :- ve32h501)

I have contacted mr amit more and this person has given every new reason like,
Tv panel will change or internal part will replace now they are saying mother board was not working, this is like harassment.

We require new tv (Replacement) from last one year we have facing to much problem. We have pay cable charges monthly but tv is not working, who will bear the amount.

Thanks you
Regards
Amit namdeo jadhav
[protected]

Purchased a kenstar cooler from vijay sales in month of april 2018, in 4 to 5 months while still being in warantee period there was a short circuit of the wire, complained about the same at the given number on the cooler, as per the customer care executive the said machine is under warantee period and hence no charges what soever are applicable for the change of damaged part (Wire). As and when the part will be available the same would be resolved.. Its been more than 5 months since the date of complaint the issue has not been resolved yet the part is not available is what they say after repeated complaints. While talking to the service centre executive about the same they asked us to pay for the repair of the damaged part. Which we disagreed as it is free of cost repair under warantee period. If there would have been serious damage to other things or fatal to any person because of faulty part of the company they would liable for the damages.
Please address the issue and get it resolved at the earliest as the cooler is simply lying ideal and of no use to us if the not repaired or if issue isnt resolved theres utter wastage of our money on a wasteful faulty product. Being old and loyal customer of vijay sales dnt expect cheap products.

Get it resolved asap or will have to lodge a complain in consumer court.

Hi

I have been following from past three days (Gurgaon, mg road) that my led tv is not working and i was told my your executive prachi and roshni that it’s out of warranty...
I told them that at the time of purchase i was told 5 years warranty but seems the same was not updated in your records, this is very frustrating and cheating with customer

I have shared the 5 year warranty card with them theu e-mail and got commitment that engineer will visit today... Since morning i am following up and no one turned up till now (3:24 pm)... I called again to vijay sales office and got connected with so called team leader deepak, very pathetic person and does not know how to talk to customers... Pl take serious action against people like deepak who can harm the goodwill of vijay sales if any... Vijay sales make fake promises to sale their product... Zero customer service and responsiveness... They shud be thrown out of such businesses if they don’t know what customer service is... Very very pathetic people work their and so as the pathetic services... Making fool of customer

Hi
The videocon tv display is not working & same i have made complained at your customer care in month of october'18,
Complained no - as per given by tele caller [protected].
Your technician has visited 3 weeks after registered of complaint & at the time of his visit he have taken rs 300 as visit fee. As per his commitment the part will be replace within month but now more than 3 months have passed but not single call received from your side, its really disgusting & very carelessness about after sales service from vijay sales.

Whenever we called at your customer care every time answer is same that"we will looking after it" if such service received from vijay sales then why should we buy any product from you??

The tv is in warranty period & if its passed the warranty period because of your delay in attending the complaint then i will be not responsible,
My request is, kindly replace this faulty product or give my money back.
Awaiting your reply with action

I purchase whirlpool washing machine from vijay sales, krishna baug, char rasta, maninagar dated 15jan 2019. But they give wrong rat-mesh model which not fit to given whirlpool machine said by demo master. I inform this mistake to concerns vijay sales department, they said i will call u after sometime but they not call back also not pick up the call when i call them.
Please do needful and give proper rat-mesh as a home delivery.

Item name - whirlpool wm 360 bloomwash ultra 75 magnolia (7.5kg)

Scode-m58

Contact number-[protected]

Date of incident:[protected]
Mobile no:- [protected]

I bought this led tv 1.5 year back and after that there was screen issue which repaired by service center side before 3 month, they replaced motherboard of my tv and now again i am facing display issue, there is no picture on led display but sound is audible of different channel, screen is completely black, but we can hear only sound from the tv.
So check this concern on priority and repaired this asap or refund my amount.

Hi

We have brought videocon lcd tv with 3 year waranty... Within 3 months we brought on tv screen medium white spots was occuring... It was exchanged by vijay sales... But now tv entire right side is getting black unable to watch it.. We raosex complaint in dec 2018.. With a month in jan again nkw entire tv display is black now... We from 2 month following up.. But very bad service provider vijay sales staff is so careless spoling vijay sales name

Rupesh kamble
[protected]

Dear concern,

I have purchased volta's ac on 10th june but as committed by your branch manager and cashier for cash back, it's still not received.

Kindly check at your end and resolve the issue.

Invoice number: 342-r-si 4217
Order no.: 342-r-so 2887
Code[protected]
Card: sbi debit card

Name: mayank gupta
Registered mobile number: [protected]
Communication no.: [protected]

Regards

—
—
Best regards,
Mayank gupta

I purchased a television from vijay sales Pune in the month of May 2018. It seemed to be working just fine but two days ago when I tried to put it on it went on factory restart and I have been trying to reach customer care to resolve it but no help has been extended. I don’t know how to get this fixed and hence writing to you. It’s disappointing that this should happen

The TV video stopped working hence it was given to repairs to Vijay Sales repair center S.R. Electronics (Nallaspara) on 17/10/18. They have taken the amount of Rs 1300 for repairs and taken the part also. It has been almost 3 months now and there is no response to our calls after repeated calls and reminders to them.

Also Vijay Sales (Mira Road) from where the TV was bought, they also have been contacted with 9 emails sent to them, but there is just postponement from them too.
Emails have been constantly sent to them with reminders to both Vijay Sales and their service center. However, their service center and they are disgusting with their service quality. They just keep postponing the entire issue with dates upon dates given.
My simple query is, Why does a part take 3 months for replacement. Why was the payment taken from us Rs 1300/- without part replacement and repairs. Moreover, no response with regarding the part replacement. When we call them they only postpone that the part will be available after 1 week. Their one week has totaled to three months now with still no part replacement and confirmation.

Hence I request that the TV is repaired with the compensation also provided for harassment, calls unattended, poor support staff. Since the TV was specifically bought for my Dad who is 90 years old who watches only news frequently in a day and is deprived of the same for 3 months.

===================================
Following are some mails sent to them
====================================
Hello,

LED TV, VSI02, Videocon UHD LED VNB43Q519SA-FDA bought on 08/10/16, under name Gladys Fernandes.

The TV video stopped hence it was given to repairs to your repair center S.R. Electronics (Nallaspara) on 17/10/18. They have taken the amount of Rs 1300 for repairs and taken the part also. It has been almost 2 months now and there is no response to our calls after repeated calls and reminders to them.

It is really frustrating that a reputed company like you'll could provide so disgusting service centers who do not respond nor call back.

I request you to get into this matter at its earliest with your service centers and get the issue resolved ASAP.

We have given lots of reminders and calls to them with no avail. The details are as follows:

Job no: T-4A[protected]

Serial no:[protected]
Invoice No: 433

regards,
Edmund Tavares ([protected])
[protected][protected]
Response from Vijay Sales on Dec 21
Dear Guest,

Greeting from Vijay Sales!!

We regret for the inconvenience caused to you.

With the reference to your email we have registered your request for your Product our reference M1812-O195324 the same has been forwarded to the company THA[protected], In order to serve you in best possible manner their service concerned department will get in touch with you as soon as possible

If you need any further information, you can reach us at our Helpline number
[protected] between 9am to 9pm or just reply to this email.

Our Guest care team would be glad to help you.

Regards,
Vijay Sales
Email sent by Vijay Sales on Dec 24th, however no technician arrived.
[protected]---
Dear Guest,
We regret for the inconvenience caused to you
With the reference to your email we have discussed the issue with Videocon service team, as per Videocon their technician will visit tomorrow . Our Ref ID: M1812-O195324.
If you need any further information, you can reach us at our Helpline number
[protected] between 9am to 9pm or just reply to this email.
Our Guest care team would be glad to help you.
Regards,
Vijay Sales
[protected][protected][protected][protected][protected][protected]
Last email which I sent on Dec 28th
I need clarification with regards to your mail received with apt response to each query.

1. Do you mean the repairs will be done before 7th January 19?

I need clarification on the above.

2. As I mentioned earlier to your CSR that the TV is specifically for my Dad who is 90 years old and watches only news as and when he desires. However, with both your service center and now your kind of coordination the entire coordination is below par and communication with commitment is horrible. How in the future can we trust you and your service center.

I need a compensation for the delay of repairs with no communication; and for many times not responding to our calls and at times for false commitment at the service center end.
3. Also, in your previous email why did you mention that your Videocon technician would be visiting our site on 25th Dec to do the needful, when he did not turn up? There was no reason given as to why he did not turn up.
Is this called commitment from your end? We keep all our outings on hold waiting for your technician the entire day. So this is a blunder from your end

Why is discrepancy present in your mail?

I need transparency and commitment from your end with response to my mail to the queries answered in points.
[protected][protected]------
Message sent by me on Jan 2nd
How many reminders do I need to give to get a response to my above queries.
Your service is getting equally disgusting as your service centers.

I am waiting for your immediate response with the resolution.

[protected][protected][protected]
Message again sent on 5th Jan
I am still waiting for your immediate response to last 4 mails.
[protected]-----
On 8Jan19,

Called the CSR spoke to Vandhana/Manadhana and once again the same response it will take another week more.
Disgusting response and CSR hung the phone in midst of the conversation.

My tv of vise company taken from vijay slaes surat vesu branch is having some problem on its screen. There are rotation seen on its screen. There is no response after calling so many times. The serial no. : 0s[protected] item name vise led vv32h501 which is registered on name of mr (Protected) contact no. [protected]
We want paid service not any type of free*
But no response we have call continuously 3 days tel. Ph number :
[protected].
Please revert
Panchal rahul
Surat-394210

Fraud sale by vijay sales:

I bought daikin ac from vijay sales kalyan maharashtra on[protected], with a confirmation from sales executive that rs 1800 will be cash back to wallet after 3 emis. But no such cash back received till date.

Order no - 167-r-sfi 2071 (Details attached)

Please contact on the registered mobile no or on the below mobile number.
Contact no - [protected]

Please look into the matter urgently or i will be bound to approach consumer court.

Vijay sales
Respected sir
I bought led tv from vijay sales andher west branch on[protected], i booked complaint to vijay sales regardin patch on led tv belt like on the downwards of the tv after several reminders and telephonis call no one has turned out form videocon by my fortune one day mechanic call me for visit he visted on[protected] and went back to report to vijay sales but i appreciate service of vijay sales till date no one has even bother to give answer to my complaint and i am the one of fortunate to call back to customer care and narrated the script given by vijay sales while buying a television set... Its vijay sales responsibility to handle the issue in disputed videocon industries whatever it was the situation. I believe in true promise not faulty guidence and promises.

My complaint no.1811-o032367
Bindu paresh sailor
Code on bill..[protected]
V. No.[protected]si-1988
Ord no.[protected]so 953
Model. Videoconledvnn43fh31caf
Cost including sgst/cgst 30200/-
20000/cash
10200/- by debit card
Tel: [protected]/[protected]
After that they delivered me a wrong tv set which is not mine as i proved i have got pictures of original tv and and sent after repairs and srvice it has been under warranty of 3 years period please resolve the problem as early as possible i dont have time whole day to complaining about this.