Vijay Sales Complaints & Reviews

We have purchase sky world smart tv, haier refrigerator & jbl 2.1 sound system from your chakala shop on 15.08.2019 & delver on 25th august 2019.

At the time of start jbl 2.1 sound system we noticed that some system error or remote problem, hence we immediately contact your branch / customer care support team to resolve this issue. But after several reminders over a phone call no any technician or representative visited our home to resolve the issue.

We got some call's from your/jbl representative to visit our home but no one visited at our home last 15-20 days.

I fill this was bad experience for me after paying such amount for jbl system & no one try to resolve the issue, no any proper response received from your customer care team. Hence i clearly instructed your customer care team / shop re-representative on 18.9.2019 arrange technician to resolve the issue before saturday (21.09.2019) otherwise if you fail to resolve issue than collect this jbl system from my house & reimburse the same amount immediately.

I am regular customer for vijay sales, but this type of service never seen in my life. Such a horrible experience after paying such amount.

Yesterday jbl representative reached at my home in absence of me. But i am not satisfied with such type of service

Please arrange your person to collect only jbl 2.1 system from my home & reimbursed payment immediately

We have purchased led tv from vijay sale as it is their own local brand along with warranty for three years. There is some speaker problem occurred. We raised complaint regard about vocal issue which is not working on. Till date my issue not repaired..
Vijay sale is not satisfied the commitment and not getting proper reply from them since they are not taking responsibility of default product.
No one is answering. When i call vijay sales customer care... Replied that the said part is available at branch office and need to check with technical team or within two days technical would call back you and let you know soon. But from that date to til date it is not rectified..
Today is 13 day completed yet speaker problem not repaired.
Engineer said that he is sick and unable to visit. Another person may be visit in place of him.
It was a bad service given by vijay sale & its team.

We have purchased tv from vijay sales. And they had given warranty for three years. We are not getting proper reply from vijay sales. If they are not taking responsibility of default product.. They have clearly mention no warranty service or unavailability of warrenty.. They are even not give us contact number of that company so it's really very difficult for us to complain.

Ibf washing machine - model no. Ifb wm tl70sgdg (7.0kg)
Not working. Purchased this machine on 02/08/2019.
Not work in just 1 & 1/2 month.
Customer service is hopeless. When i call the customer service no. And my turn comes to talk to the service executive the line goes blank. I have to call the no. Again and hold the line till my turn comes to talk to the service executive.

We had raised complaint regard machine is not working on[protected]... Till date my machine not repaired..
And also my machine is in under warranty period.

No one is answering.. When i call vijay sales customer care... Replied that within a two days machine will be repaired or changed.. Due machine spare parts not available... But from that date to til date it is not repaired..

Today is 14 day completed yet machine not repaired.

Engineer said that i don't know when spare parts come...

It was a bad service given by dealer...

I book refrigerator on 09/09/2019 and rs 14500 deduct from acount and delivery shedule on 10/09/2019. But on dated 10/09/2019 they called me and told that refrigerator stock is not availbale and concern person not taking as good as we all want. Also then thier manager ask me to wait for two days and arrange it from mumbai. But today i received call from vijay sales and they refuse to availabilty of fridge. 1 st day since i told them do my refund activity. But uptil now i didnt received my money. So i want to refund my money as early as p[ossible.

Sales person and manager or accountant never talking with properly and i am too upset such huge store behave like that.

In future i am going to never come in your store.

And i am also suggest all the customer kindly verified whether delivery of product 100% or not... Then make payment for your betterness

Right after 3 years warranty is completed, the vise tv 32 inches - display stopped working suddenly, looks like there is an inbuilt timer put inside these tv's. Its been 4 days since i have put a request for an engineer visit and i have been calling every day since then, but no one has visited.

Request all never to take any electronics products from vijay sales, its not worth the pain. After sales service sucks, not sure about their quality checks as well.

On 2nd september 2019, sunday i placed order for lg fully automatic washing machine in vijay sales dilshad garden branch then i received delivery on wednesday and there was a dent on machine which they replaced by friday and then installation is done on saturday means almost a week passed from date of purchase but problem not ends here when i started using the product i found it defective and also that sales person of vijay sales given me the wrong information about the product at the time of sale like:
1.) sales person said you can wash 27 clothes in 9 kg washing machine but lg technician told me at the time of installation that only 18 clothes can be washed at a time.

2.) sales person of vijay sales said that blanket can be easily washed in 9kg washing machine while lg technician is saying that you cannot wash the blanket in machine otherwise machine will not work properly.

3.) when i asked the sales person that samsung is giving scrubbing tub in samsung automatic machine then they told me that you won't need to scrub clothes in lg washing machine because it is fully automatic and if you need to scrub clothes then what is the benefit of automatic machine while lg personal and user manual says that you have to scrub clothes before washing.

4.) sometimes jet spray doesn't work and some time soak feature don't activates.

5.) machine is not drying clothes.

And i am continuously calling lg and vijay sales dilshad garden branch but no positive reply and solution of the problem is received.

This is the worst service i have ever encountered so far when we have booked lg washing machine with vijay sales. After continuous followup with the customer service and not getting proper feedback, i had to personally visit the borivali store and got to know that the doa was not created in-spite of completing all the formalities. Post that the product was delivered on the same day in the evening and the store manager has to apologoize for their mistake. But things did not stopped here. Again i have to followup for the installation purpose and still the same situation. Then after multiple complaints with them over a call, then the installation happened.

Poor coordination between the departments and the entire team.

I wont recommend vijay sales to anyone

Dear friends

Vijay sales se khuch mat kharedo ya log customer ko fool banatey he may ne vijay sales se vise ka 48inch ka led tv kharida tha usme screen ka problem hogya to may ne vijay sales camplan keya 4 se 5 den bad unka banda aya check kr ke bola screen mey dust gya he clean krke 2 se 3den mey milegya aaj 35day hogaye tv aaj tak leka nhi aaye har 3den me call karke pucha ta hu to bolte he parts nhi he time lagega
35dense mera tv mere ghar nhi ye abhi aap lok bolo ya right he ya wrong
Vijay sales ke service bhohat kharab he

I purchased a samsung fridge on 15th august 2018 from vijay sales ashram road, ahmedabad.
At the time of purchasing they told me if i would pay using hdfc credit card then i'll get 5% cash back after 3 months.
After 3 months i didn't received cash back, i called them then they replied me it'll take another 3 months.
Then again after 6 months i called them at that time they didn't replied me in proper way.
I went to showroom and told them many things then they replied me that "that offer was belongs to emi customers only"

Now my point is they should inform me this exception while purchasing.
They have no moral values.
They are doing wrong commitments, my friend also faced same issue with vijay sales only.

Now after one year i'm fighting for moral values only.

Hello vijay sales,

I bought faber chimney from vijay sales baner outlet (Address:pride purple accord, near rmz icon, baner road, pune-411045.).
After checking the product the product was found defective and we asked the concerned people from vijay sales to replace the product and provide a defect free product but after 15 days their has been no positive response and product has not yet been replaced.

It seems vijay sales have stoped being serious abt their customers and taking them for granted. I have been buying products from vijay sales for many years but i am seriously reconsidering my thought of suggesting vijay sales to my friends or any known person.

Products details:

Product date:[protected]
Code:[protected]
Name:shejul dattatray
Contact no:[protected]/[protected]

I booked a godrej microwave owen, on sunday the 18th, from ths sadhi vaswani show room, which was supposed to be delivered the next day. It 3 days since & ateast 2 doz phone calls to various connections, there is no positive response from any particular person, all of them are uncaring & inefficent.
Code [protected]. Mob: [protected]. Land line[protected]

Naval pagdiwalla

I was about to buy sony tv in vijay sales borivali, but the sales team suggested me to buy vise as it is very good product of vijay sales it self.
I thought about the brand vijay sales and bought vise tv, after i got fault in tv i complaint many times but no response from the team
Third class service of vise team.
Very bad experience plz resolve ur service team before u suggest people.

Have purchased two vise split acs from vijay sales vasai west, but now filling like cheated by company, the material they used is low quality.. After every few days i have to get it serviced. And finally now.. It stopped cooling. My both ac are not working now. I have other brand ac's which are working in my other rooms from last 8-9 years.in just one two years this are like waste..
Requesting you to please help in this.

My contact number is
[protected]

I purchased washing machine from kalyan they promised best service but after 3 days follow up they are not arranging the installation & demo service. I have tried to ifb & also complained on shop but they said not responded & showing negligence.
I purchased this matching after several call done by mr not in salesman & now he is ignoring my request.
Yogesh [protected]

I purchased washing machine from jacobpura shop salesman mr. Not in. They promised best service but after 3 days follow up they are not arranging the installation & demo service. I have tried to ifb & also complained on shop but they said not responded & showing negligence.
I purchased this matching after several call done by mr not in salesman & now he is ignoring my request. I want to return this machine back now.

I have purchased a vise tv from vijay sales andheri west branch on june 2017. The product has a warranty oof 3 years from purchase. Suddenly the tv started giving trouble for its display for which i have been informing the customer service for several time. Since 2 months the set has been carried for the same problem for 5 to 6 times at its service station.
The problem has not been resolved till date.
I request to please change the set as tired calling the customer service. No head of the deparment has still talked with me as i have given them a business of several lakhs.
Poor service. As there are no proper parts available for vise tv should stop selling the product.

I have book milcent aata - maker then tell me 3 days late delivery to home that by cheating vijay sales and that time manager name sujit kumar and employee tell me next day delivery but i have book and then tell me 3 days deliver late by vijay sales plz that cheat by vijay sales and i m not satesfied by like that’s behaviour and i m hurt because i have book than tell me this

On sun, 11 aug 2019 at 20:28, kumar mohan
Wrote:
Sir

We purchase one laptop having following detail
From vijay sales, chinchwad on 25 th june, 2019
Serial no: cnd92102gf
Product no: 5ay25pa#acj
On 12th july laptop screen started blinking and we inform to vijay sales, chinchwad, initially it was informed that he will take care, after 6 to 7 day he inform to complain to hp.
On 24/07/2019 hp enginèer come with new screen for replacement, we requested for complete replacement of laptop.
But on 2/08/2019 hp enginèer replaced screen.

Now laptop stop working when battery charge come below to 30 %.
Also mouse sensitivity is very poor and some timeit does not work.

This laptop is used by my son 11th standard.

During purchase vijay sales representative informed me 6 month replacement in case of failure or malfunction.

Please solve our issues urgently.

Regards

Kumar gyanendra mohan

[protected] / [protected]