Vijay Sales Complaints & Reviews

Hi there

This is saurabh yadav i buy a Daikin Split Air conditioner from vijay sales pitam pura on 19 april 2018 and i also increase my warranty from vijay sales and now my air conditioner is not working properly so that why i call to vijay sales from 15dats but they didnt respond my calls or msg so thats why i comokaint here so please kindly informes to vijay sales pitam pura so that i use my AC as good as..

Regards
saurabh yadav

Hamne ek sal or do mahine pahle refrigerator liya tha surat vijay sales se vo kharab ho gaya to Samsung care me bheja to usne kaha repair nai honga is liye aap ko refund denge. Refund le kar vaha par gaye to vo kah rahe hai aap ko Samsung ka hi le na padega . Or sirf or sirf vijay sales se hi balki ham ko vijay sales se lane vali conditions chalengi pr vo jo Samsung ka kah rahe hai vo nahi chalengi hamko ab Panasonic ka kharidna hai

Sir
Regret to complaint about unprofessional way of dealing of your staff of Rajouri garden store, New Delhi. This is pertaining to my order dated 09.06.2019 for Faber Kitchen Chimney Hood. Expected date of delivery of the same was 13.06.2019. Product was not delivered on 13.06.2019 and no intimation was made to me from store side. On non delivery of the product, when i queried the same from Mr. Nitesh over store phone no. [protected] (Faber sales person at your store) on 13.06.2019, He intimated me that there is 2 days delay from Faber side for this product, but he promised to arrange the delivery and installation on the same day within next two days. I believed him and waited for another two days. on 14.06.2019 i again spoke to Mr. Nitesh to confirm his promise. He said, yes now stock is available with him and he will get the product delivered and installed in time. i again waited for delivery/installation on 15.06.2019. When not delivered, i tried to contact Mr. Nitesh on 16.06.2019 in the morning, your reception staff said that sales representatives come at 12 o; clock, and they will arrange a call back from Mr. Nitesh. Regret to say that i again waited till 1345 Hrs for call back, but I myself called again to tried to speak to store manager. Store Manager Madam Gauri Goswami spoke to me and intimate that they can not deliver the product that day also, since they are not able to generate PO and their head office is in Mumbai, which is closed. When i narrated her complete storey over her phone [protected], she made another promise to deliver the product on 17.06.2019 and get it install on the same day.
But sorry to say, that on 17.06.2019, before the product gets delivered, i got call from Faber side that they will not install the product on 17.06.2019. I tried to contact Madam Gauri Goswami who made me promise one day before, but sorry to say that your responsible store manager, kept her phone switched off. I again tried to contact your store through reception, i could spoke to one more store manager Mr. Rahul Gupta, who again promised to get the product installed on same day itself. I waited for complete day and again called up Mr. Rahul Gupta. Surprisingly he said that he had already instructed his team to install the product on the same day. You must be regret to know that product is not yet installed till now.

Matter is not about product installation, so you are requested not to close my complaint with regret from your side with early installation. Matter is about customer service and mental agony i faced by talking to your team. You team could have initially told me that product will be delivered after 10 days, i would not have reacted. But your team kept me giving one after another time lines on my every call and never called me and apprised me about delayed delivery.
I believed the name of Vijay Sales. So, You are requested to take necessary strict action against team under intimation to me. Without my letter of satisfaction, you are requested not to close my complaint. If closed without my consent, i may escalate my complaint to another higher level.

I have ordered a stove from Vijay Sales Ghatkopar West branch on Sunday dated 9th June I was told it would be delivered within 4 to 5 days and I got it today ie Saturday 15th June. Now they are saying technician will come on Monday. I agree that they mentioned it takes 48 working hours but there is something called as customer satisfaction. If you cannot consider the delay in delivery and provide technician on priority then why would someone come to vijay sales again, that means there is nothing like customer retention in your books.
Me and my husband both go to office and are available only during weekends.

I think it was a big mistake that we booked our stove from vijay sales.

I purchased an AC: Carrier Window AC Estrella Neo 1.5 Ton 5 Star through your company/store Vijay Sales at Delhi (Vikas Marg - Delhi 110092) on the date of 08/06/2019. Yesterday I have received a defective product from Vijay Sales, this AC automatically shut down in every 20-40 minutes then again need to switched off/on, this Carrier Window AC is very Noisy and very much vibrate on running. It's a useless product as I purchased it only 3 days back.
At the time of purchasing Vijay Sales salesman informed me that a Carrier representative will come for installation, but on the date of delivery 10/06/2019, a guy has came from third party AC service company (Siri Krishan AC Services) he did not install AC properly and even he don't know about the AC functions (Demo) charged Rs. 900 for the installation, the AC is very Noisy and very much vibrating. Then today (11/06/2019) I called Carrier customer care no.[protected] and they informed me that they don't have any information regarding this purchase from Vijay Sales. After that I go to Vijay Sales branch at Vikas Marg and your representative informed that the AC which is delivered to me was a defective one, this is my first and very bad experience with Vijay Sales really, it is very pathetic service that you guys are providing to your customer.

Booked a Samsung double door convertible refrigerator on dt 08.06.2019. delivery committed by 10.06.2019 which is not done, not even a single call from concern in a whole day. instead of that i have done a follow up 4 times.

1st call on 1 pm-delivery time is 2 to 8 pm (said by a lady staff)
2nd call on 5 pm-your delivery is today only (said by a lady staff)
3rd- you will receive by 8.30pm (said by a male staff)
4th- delivery boy is not picking a call i will call you in some time (said by a mail staff).

and after this didn`t receive any call or update..
this is my 4th time buying a product from vijay sales bhandup west (400078)
store which is located near sangrila company..

what is exactly happening please tell me..

seriously not acceptable this things from vijay sales.. not happy with this service..

regards,
kamlesh gupta.

With your medium i want to draw attention towards bad after sales service of vijay sales rajouri garden i bought ac on 3 rd june and made payment on 4 th june and i got delivery on 7 june after making so much call to sale executive and is 10 jun le i have got no phone call from vijay sales regarding the installation still is no response from vijay sales i am must say their main aim is to sell the product and not to provide after sale service

I have purchased vise ac from Vijay sales in Delhi Lajpat Nagar on 10/4/2019.after 1 and half months ac stop cooling.And your number is always busy and tried so many times no one is picking up the call.so I personally go to your store twice at Lajpat Nagar to complain for same but no one visited yet.what pathetic service.either you change my ac or exchange my ac with other brands.i am really frustrated now.i will never buy anything from Vijay sales ever in my life.
V.No :-302-s-sif 349
Tw.v.No :-302-S-SOA 366

Request you to kindly look into same in top priority.

Water dripping from AC
Noise in AC while running
complained 3 times in hitachi
They come and correct the issue but after 10-15 min problem occurs again

3 times I complained in 2 days only and AC also bought 4 days before only from VIJAY SALES, crown plaza, faridabad

Very very poor service by hitachi and vijay sales
Immediate action to be taken

We purchase Eurekha Fobes vogue from your vasai showroom on dated 6th of April' 2019

We use that product for first time, it was work for 1/2 hour only then after
the suction for said product is not working.

we wanted someone from Company to check and inform us how to use.

We wanted that product, so pls send some one to solve the issue enless we exchange that product within warrenty time

Kindly help me to solve the issue at the earliest.

Since two to three days I am calling for my refrigerator fixing but the people from Piplod branch surat are not responding properly also the way of talking to customers is also too much inappropriate. They are not sending the technician. They are being rude also it’s their duty to solve my problem to it’s earliest as I have called them for many more times and every time I had mentioned it to them that it’s really urgent. It’s not being even a yr and my refrigerator is out of order, I don’t blame you guys for ur product but then it is your responsibility to fix it at it’s earliest. I am very much upset with this.

I brought Lg tv on 5.06.2019...I have done fully payment...at the same time...The sales person told me delivery will be on next day means 6 the June ...But still not received my order...So I was try to called customer care as well as delivery helpline number...but no response on call...very pathetic service ...so much disappointed...if you demanding fully payment at same time...then full fill the commitments ...

Sir i have purchase ac in your store at k-5 to k-9 sector-18, gautam budh nagar, noida, up-201014, our delivery time is[protected], but you have delivery 05/06/2019, and he say some money to delivery your ac, sir our deliver is free but your delivery person demand me to money, is mobile no-[protected]
My v. Mo-361-s-soa1260 date[protected] and code[protected]
Dinesh rawat my mobile no is-[protected]
Sir i have send to some photo band recipit

I bought an voltas ac from vijay sales - vadodara and paid full amount of 30000.00 rs on wednesday[protected]. They promised to deliver it within two days, before saturday. Now i am continuously trying to to contact them and they are giving different answer every time. I requested them 4 times for fast action but nothing has worked.
Main reason is that why are they taking full amount prior to delivery when they cant deliver product in committed period.

Hi,

I want to post an escalation w. R. T. A product issue. I bought a morphy richard food processor 1000 watt, the machine is generating high noise and i reported the problem to vijay sales seasons mall where i bought the machine from. They had a engg visit and ticket was closed stating no issues observed. I told mr. Alok to compare the sound level with new machine but it dint happen and finally i visited store to discuss the issue, they kept me waiting for 45 mins stating they will be sending someone and then said to drop the machine. I was flying to us that evening and hence couldn't drop and has no one at home to coordinate. Now when i came back and took the machine to store they observed the noise level was high and mention its marginal high. I told please get it replaced and the response was very disappointing, mr. Alok says because we used it for 3 months noise level is high. I couldn't accept the response and requested for a escalation, luckily i got mr. Pradeep and he is a interesting personality. He asked mr. Alok that noise level should increase or reduce and mr. Alok was confused, i could make it he has no knowledge on product. Mr. Pradeep assured that he is going to help.
I want to escalate on mr. Alok as he is misguiding consumer and i am so frustrated with his responses, i will never ever visit vijay sales seasons mall if they have mr. Alok as point of contacts. I strongly urge vijay sales to investigate and take appropriate actions on mr. Alok failing which i will reach out to consumer forum on the subject. I cannot accept someone misguiding me.

Panasonic refrigerator not properly working no cooling. Complaints but not response please fast service and my refrigerator are rehearing, i request you fast and fast my problem are sol refrigerator not work and milk, vegetable and etc are so wastage so fast and fast are your service man are reaper properly my refrigerator are not working so long time

I have purchased a Samsung washing machine on the 4th of May which didn't get delivered till 18th May (committed to be delivered by 8th/9th May) . Since 13th May, everyday either me or my husband got a call that it will be delivered today and for the same reason we had to come back home early from office (because delivery after 6pm is not possible is what we were told) and every single time there was no sign of delivery. When i tried to complain to the showroom, the staff (Mr. Mohsin) was very rude and ill mannered and literally asked me to go and lodge a formal complaint. This is completely unprofessional.
After all this i thought the ordeal is over but then i was wrong, the machine is still not installed. Since Monday (20th May) i am getting a call by the Samsung people that they will install today and they don't show up. This is extremely frustrating. Today (22nd May) when i called the Samsung guy, i was asked to check with Vijay sales. Last time when i asked Vijay Sales guy for installation, i was told that they have nothing to do with it and Samsung people will call.

I need this to be addressed at the earliest.

When I have visited Vijay sales for purchasing LG microwave. I have been told that their is one offer with product I am purchasing. You will get 2 years extended warranty. But when I saw bill it's over and above product price. I am cheated by Vijay sales Rahatani. I want to cancel extended warranty and want my hard-earned money back. Highly dissatisfied with service....

I have purchased a Bluestar A.C on 9th May 2019. It was scheduled to be delivered on 11th May but still it is undelivered. I have tried a lot to call the store for past two days but no response were there, actually they are not receiving the call also.

Name - Suraj Kumar
Store- Janakpuri, Delhi

The service vijay slaes are providing is really pathetic.
I hope you will look into this matter and short out the issue.

I have booked Carrier AC FROM Vijay sales on 8 May 2019, they promised it will be delivered by 9 may 2019. On enquiry on 9th the head of delivery
incharge told that they forgot to put in our air conditioner. On 10 may also they didnt deliver the Air conditioner. I paid the amount in full on 8 th May and left believing their words. I called them many times but they just make fake promises and never deliver. Till now 2 days have passed and i have not recieved my product and they take full amount at time of purchase than harass the customer. They misbehave and blatantly say they forgot. This is the worst customer experience i had woth vijay sales ongc ahmedabad.