Vijay Sales Complaints & Reviews

The TV video stopped working hence it was given to repairs to Vijay Sales repair center S.R. Electronics (Nallaspara) on 17/10/18. They have taken the amount of Rs 1300 for repairs and taken the part also. It has been almost 3 months now and there is no response to our calls after repeated calls and reminders to them.

Also Vijay Sales (Mira Road) from where the TV was bought, they also have been contacted with 9 emails sent to them, but there is just postponement from them too.
Emails have been constantly sent to them with reminders to both Vijay Sales and their service center. However, their service center and they are disgusting with their service quality. They just keep postponing the entire issue with dates upon dates given.
My simple query is, Why does a part take 3 months for replacement. Why was the payment taken from us Rs 1300/- without part replacement and repairs. Moreover, no response with regarding the part replacement. When we call them they only postpone that the part will be available after 1 week. Their one week has totaled to three months now with still no part replacement and confirmation.

Hence I request that the TV is repaired with the compensation also provided for harassment, calls unattended, poor support staff. Since the TV was specifically bought for my Dad who is 90 years old who watches only news frequently in a day and is deprived of the same for 3 months.

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Following are some mails sent to them
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Hello,

LED TV, VSI02, Videocon UHD LED VNB43Q519SA-FDA bought on 08/10/16, under name Gladys Fernandes.

The TV video stopped hence it was given to repairs to your repair center S.R. Electronics (Nallaspara) on 17/10/18. They have taken the amount of Rs 1300 for repairs and taken the part also. It has been almost 2 months now and there is no response to our calls after repeated calls and reminders to them.

It is really frustrating that a reputed company like you'll could provide so disgusting service centers who do not respond nor call back.

I request you to get into this matter at its earliest with your service centers and get the issue resolved ASAP.

We have given lots of reminders and calls to them with no avail. The details are as follows:

Job no: T-4A[protected]

Serial no:[protected]
Invoice No: 433

regards,
Edmund Tavares ([protected])
[protected][protected]
Response from Vijay Sales on Dec 21
Dear Guest,

Greeting from Vijay Sales!!

We regret for the inconvenience caused to you.

With the reference to your email we have registered your request for your Product our reference M1812-O195324 the same has been forwarded to the company THA[protected], In order to serve you in best possible manner their service concerned department will get in touch with you as soon as possible

If you need any further information, you can reach us at our Helpline number
[protected] between 9am to 9pm or just reply to this email.

Our Guest care team would be glad to help you.

Regards,
Vijay Sales
Email sent by Vijay Sales on Dec 24th, however no technician arrived.
[protected]---
Dear Guest,
We regret for the inconvenience caused to you
With the reference to your email we have discussed the issue with Videocon service team, as per Videocon their technician will visit tomorrow . Our Ref ID: M1812-O195324.
If you need any further information, you can reach us at our Helpline number
[protected] between 9am to 9pm or just reply to this email.
Our Guest care team would be glad to help you.
Regards,
Vijay Sales
[protected][protected][protected][protected][protected][protected]
Last email which I sent on Dec 28th
I need clarification with regards to your mail received with apt response to each query.

1. Do you mean the repairs will be done before 7th January 19?

I need clarification on the above.

2. As I mentioned earlier to your CSR that the TV is specifically for my Dad who is 90 years old and watches only news as and when he desires. However, with both your service center and now your kind of coordination the entire coordination is below par and communication with commitment is horrible. How in the future can we trust you and your service center.

I need a compensation for the delay of repairs with no communication; and for many times not responding to our calls and at times for false commitment at the service center end.
3. Also, in your previous email why did you mention that your Videocon technician would be visiting our site on 25th Dec to do the needful, when he did not turn up? There was no reason given as to why he did not turn up.
Is this called commitment from your end? We keep all our outings on hold waiting for your technician the entire day. So this is a blunder from your end

Why is discrepancy present in your mail?

I need transparency and commitment from your end with response to my mail to the queries answered in points.
[protected][protected]------
Message sent by me on Jan 2nd
How many reminders do I need to give to get a response to my above queries.
Your service is getting equally disgusting as your service centers.

I am waiting for your immediate response with the resolution.

[protected][protected][protected]
Message again sent on 5th Jan
I am still waiting for your immediate response to last 4 mails.
[protected]-----
On 8Jan19,

Called the CSR spoke to Vandhana/Manadhana and once again the same response it will take another week more.
Disgusting response and CSR hung the phone in midst of the conversation.

My tv of vise company taken from vijay slaes surat vesu branch is having some problem on its screen. There are rotation seen on its screen. There is no response after calling so many times. The serial no. : 0s[protected] item name vise led vv32h501 which is registered on name of mr (Protected) contact no. [protected]
We want paid service not any type of free*
But no response we have call continuously 3 days tel. Ph number :
[protected].
Please revert
Panchal rahul
Surat-394210

Fraud sale by vijay sales:

I bought daikin ac from vijay sales kalyan maharashtra on[protected], with a confirmation from sales executive that rs 1800 will be cash back to wallet after 3 emis. But no such cash back received till date.

Order no - 167-r-sfi 2071 (Details attached)

Please contact on the registered mobile no or on the below mobile number.
Contact no - [protected]

Please look into the matter urgently or i will be bound to approach consumer court.

Vijay sales
Respected sir
I bought led tv from vijay sales andher west branch on[protected], i booked complaint to vijay sales regardin patch on led tv belt like on the downwards of the tv after several reminders and telephonis call no one has turned out form videocon by my fortune one day mechanic call me for visit he visted on[protected] and went back to report to vijay sales but i appreciate service of vijay sales till date no one has even bother to give answer to my complaint and i am the one of fortunate to call back to customer care and narrated the script given by vijay sales while buying a television set... Its vijay sales responsibility to handle the issue in disputed videocon industries whatever it was the situation. I believe in true promise not faulty guidence and promises.

My complaint no.1811-o032367
Bindu paresh sailor
Code on bill..[protected]
V. No.[protected]si-1988
Ord no.[protected]so 953
Model. Videoconledvnn43fh31caf
Cost including sgst/cgst 30200/-
20000/cash
10200/- by debit card
Tel: [protected]/[protected]
After that they delivered me a wrong tv set which is not mine as i proved i have got pictures of original tv and and sent after repairs and srvice it has been under warranty of 3 years period please resolve the problem as early as possible i dont have time whole day to complaining about this.

Hi i have purchased philips tv from vijay sales at pune location in 23rd dec 2016.
At that time of purchasing product sales manager told that for this product you have 05 years of warrenty if any defect found will repair at free of cost.
Now the seen is in my tv there is some display problem. I m not able to see the display. There is some blakness shwoing in my tv.
We raised many time complaint to vijay sales.
But still issue not resolved and vijay sales told that you have to pay the amount 1500/- for the service charge.
If you are taking this charge then what will happened for warrenty of the products and vijay sales also told that the only pannel warrenty will cover it means there is no display warrenty.
This is the phising service from vijay sales.
I m unable to upload photo due to the size exceed.
Below is the my details for your reference
Address - sant nirankari residency flat 403 l wing near peru baug restaurent opposite to vijay sainik colony keshavnagar manjari bk road manjari bk pune maharashtra 412307.
Contact [protected]

I had purchased this water purifier from vijay sales in 2017 having tax invoice no. 202-q-si-2839. It's been less than a year, the change sf/gkk indicator becomes red & keep on blinking when i switch on the machine.
I went to vijay sales to lodge a complain regarding this issue. The customer care guy told me that the technician will fix the issue free of cost in 3 working days since it is under the manufacturing warranty. On 4th day i got a call from vijay sales whether the technician fixed the issue or not. I said no & requested them to send a technician & do the fix free of cost. But she told me that the filter has to be changed every year which is a consumable item & i need to pay rs.3000/- for it. But at the time of purchasing this water purified no one from vijay sales had told me about it.
If they would have told me this thing right from the beginning then definitely i wouldn't have purchased it. If i need to spend rs. 3000/- every year for the filter after paying rs.12000/- for the device then it's simply wastage of money & worthless. The charges are unreasonable & exploitation. I have also taken 2 yrs. Vs+extended warranty by paying rs. 1011/-. Pls. Get rid of the hidden policy & repair the device free of cost to retain the customer loyalty. Otherwise it will tarnish your brand.

I have purchased a videocon led on 25.06.2917 from vijay sales, ghatkopar showroom at r-city mall. Post completion of a year, in the month of november'2018, suddenly there was issue in display of tv. The television is under extended warranty.

I have launch a service request with vijay sales on 30th november'2018 for resolving the issue. An engineer named a k gupta had visited my home for inspection on[protected] and has certified that the led could not be repaired and need to be replaced and took rs.590 as service charges (Receipt no 1962).
The engineer had assured that the inspection report will be raised with vijay sales and post approval, the tv may be replaced. The inspection report was raised with vijay sales on[protected]After a gap of 10 days, don't know the reason why took 10 days to send the report).
Post continous followup with the engineer, they said that the approval is not coming from vijay sales and i need to followup for the same with vijay sales. Till date i have not received any revert from either vijay sales or the engineer.

I am raise the complain against vijay sales for giving false committeement at the time of sale of product and not providing any service post the complain is raised.

Pls. Help.

I have purchase led vise television on date 11 june 2017 at your outlet pitampura branch, i am complaining about the television since last 25 nov 2018 till yet, but there is no take any action, there has been some issue with my television sometime its volume turn off and then suddenly the television also turn off. We have already been filed complain on 25 nov-2018 and your technician mr. Pradeep came and fix it on 04 dec-2018, but still we are facing the same problem again nd again i am complaining and i talked to a lot of peoples about this matter... Kavita, gurpreet, sonia akshay, tamana, sonu, pradeep etc. But there was no good response from them.
I hope you will help me in resolving this problem as soon as possible.

Thanks & regards
Neha rai
G-6/391, sector -16,
Rohini, delhi-110089
Ph-[protected]

I bought sony htiv300 home theater on sunday 9th dec 2018form vijay sales miraroad branch, 1st problem is 1 speaker is defective, and 2nd problem at time of payment here hdfc bank staff confirm there is offer from hdfc bank 5% cashback & 0% rate if emi for 6 month, and today morning i get message from hdfc bank my emi converted for 6 month @ 13%.
I contunisly calling to [protected] vijay sales manager at miraroad branch, but he never answer on call.
This is requesting to vijay sales please resolved this problem as soon as possible.

I have purchased samsung refrigerator on[protected] from vadodara vijay sales. I have purchased this on emi from hdfc bank. At the time of purchase vijay sales man and employee of hdfc bank has given me assurance that there will be no hidden cost or interest on emi. But surprisingly my first emi increased by 242 rs. My purchased price is 26000 but i will pay 2409x12 — 28908rs so my extra cost will be 2908 rs. This has created worse image of vijay sales that it has no transparency. So, please provide right information to customer at the time of selling. Dont missguide them.

Poor after sales service
Use less customer care executive
Dear customer
Plese do not trust on the words of sales person while purchasing
Because i was made fake commitment while purchasing and no visit of technical guy at home since more than 8 days
Once you have paid the bill then don't expect any help from them
Make your mind set that you have to handle the rest
Morever i got call from customer care executive
While complaining him regarding my in convenience he sounds dis interested and told he just want to confirm that product has reached your home or not thats it
And he disonnected my call while i was speaking, what kind of customer service is this???

Registered complaint for 43 inches videocon tv bought from vijay sales dombivali. Provided all the detail with warranty. But there is no positive response. Not expecting such kind of poor response from such a reputed firm. Get feedback that co has closed but for co it is mandatory to provide the service support for next 10 yrs even it has closed.in fact this tv has offered with 5 yr warranty & when vijay sales is taking this product for sale they are actually responsible for giving the service support. The main intention of buying the product fron vijay sales is to have strong future service support. But we are totally dissappinted

Hi i have purchased vise 43" tv year ago. Tv display has gone blank twice.
First time it was about after nonth of purchase and service tech had repaired it and returned back after repairs.

But on 16 nov tv broke down again and it is still under guarantee, but even after registering complaint no service tech has arrived and its been 10 days now and no one is bothered to attend our complaint.

Is it that only while purchase we are your customers and after purchase and promise of waranty you are ignoring our call.

It looks like i have to complain to consumer court to get my complaint attended.

Worst service ever i recomend all my family and friends not to buy any appliances from vijay sales.

Having issues with colors on screen and images are blurred. Please help in as soon possible. Since yesterday having problems on screen. We can able to see only two colors on screen yellow and violet. Rest image is as black and white screen. Need assistance to look in to the issue. Already in warranty period. So please consider the request and provide help in.

Dear team, i bought this tv in last year in june and my tv is still in warranty and now i am facing problem in this, if i am facing this in warranty only so its mean after warranty i will face issues in this, so product quality should be good and now in my tv there is lineing in image and color for the same picture is not clear so please send a technician for same asap.

I booked a product and wanted a different varient so i cancelling my first order and reordering the product i wanted. And was promised that the product will be delivered at my house in 3-4 days yet even after 5 days the delivery is not been done. After personal visiting the shop i am informed that my first order is not been cancal yet and the second order in still far away from been processed. Even after full payments have been done in advance...

Sir,
I have a problem in may television and its model number is mention on the bill i. E given below in the image and also include warranty card.
And i am also giving you some pictures of display defecting image.
And please solve my query as fast as possible..
It's humble request for you...

And also tell me when will you come my home to check and solve my query?...

My address is - c-320 lal bagh, azadpur, delhi-110033
If you have any queries then call me on
Mob no. [protected]

I bought an 55 inch lg led tv from rohini sec 3 branch.. I got its delivery on next morning.. On its delivery i didnt received bill.. They just give me challan for it.. Now 10 days have passed away.. Still no installation person have visited us and i didnt received bill for tv.. I found very poor service from vijay sales.. Customer care is not picking my call.. I will not buy anything from them.. Kindly look into the matter asap..

I purchased elica chimney on 11.11.18 from your dev arc mall outlet, ahmedabad. It was advised by the sales person that it will be installed in couple of days of delivery. The unit was delivered on 12.11.18. Even after 5 days of delivery, it is yet get installed. Above mentioned outlet was contacted and advised for the same. Even elica waa contacted. After continuations follow ups, engineer from elica visited on 17.11.18, he couldn't install the unit as no pipe was supplied by the vijay sales.
Even after full payment, no one in the outlet is absorbing the accountability and taking lead to resolve the issue.
Please advise the branch to coordinate and get the unit installed immediately.

Hi,

I have purchased lg side by side refrigerator from vijay sales on 06/11/2018 and i was told by manager (Yogesh contact no - [protected]) that if i make payment through my icici credit card with 12 emi, no cost emi i. E, no interest will be levied on 12 installment along with 15% cashback will be credited to my account within 90 days but as of now my first emi is deducted and interest is also levied.. Now mr yogesh has changed the statement to check with bank and bank is saying there is no as such scheme on this product.

Kindly note i have not taken delivery of the product till date. Kindly help me in resolving this issue

Attached credit card statement for your reference

Regards,
Nishant
[protected]