Vijay Sales Complaints & Reviews

I had purchased samsung galaxy s8 from vijay sales ramphal chowk on april 2018. The bill was named vinay kumar. I lost my original bill and i want new bill asap because my phone is broke and i have to file a claim to insaurance company for my phone. As it is required by them today. So please provide me as soon as possible other wise my claim will be delayed

My carrier ac purchased in may 2017 from vijay sales which is under warranty period and is being leaking internally every month inspite of repair done every month it seems the product sold to me is a defective product. And every month i get a solution from the company is to only repair a defective product. Currently i want the company to take back the product and provide me new product which works properly.

We bought a refrigerator from vijay sales, vikas marg, delhi on 29th october 2018.

We got a bit wrong in choosing the fridge size, due to which the delivery of the fridge also got delayed.

Since the helpers could not take the fridge by stairs due to lack of space and also we stay on the 4th floor. They had to contact executive from samsung to dismantle the refrigerator doors and then they were able to get the fridge on the 4th floor by lift.

Now we realise that there is lack of space in our house and the fridge is over sized.

I have now been reaching out to the manager in vijay sales to request for exchanging this fridge for a size smaller. However i don’t seem to get a good response.

I am not happy with the after sale service at all. Although we have bought most of our appliances from the same store but this time i have had a very bitter experience.

Not sure who to contact. I have requested the representatives several times that we direly need to exchange this. This fridge has been standing like a demo without being touched since october 31st. I am sure there is a way to get a size smaller for the fridge.

Please get back to me asap.

V# - 304-r-sif 3118
Ord. # - 304-r-soa 665

Name - subhashish ghoshal
Contact number - [protected]
Alt contact number - [protected]/[protected]

Hi
my name is Santosh Dhondu Zore,
i have bought TV from vijay sales,
its being a year i am using the TV now all of a sudden there was some issue and my TV is not working,
i had called customer care and called for service as i have a free service warranty for 5 years,
the Executive named A.K.GUPTA from your center came at my residence address and just checked the TV issue and he later told it that its a DISPLAY ISSUE and took RS 1300 as a visiting charge and told that the next day the executive will come to my residence and collect the TV and you will have to pay extra 650 for transportation.
if i am charged for transportation extra when why shall i pay for visiting charges.
its just the LOOT of money which is being wasted.
Since a month my TV isn't working, i am calling the customer care since a month but no proper response is being given your end about the issue.

SO I KINDLY REQUEST YOU TO PLEASE COLLECT MY TV AND SOLVE THE ISSUE AS EARLY AS POSSIBLE IN VERY LOW BUDGET AS I HAVE ALREADY PAID AN HANDSOME AMOUNT OF MONEY TO YOU.
I HAVE THE RECEIPTS FOR THE SAME.

Hii i am ashish pathak maine 10 mahine pehle vijay sales se vise led 32 inches purchase mumbai infinity mall andheri west se kiya tha 3 years warranty k saath jo 3 oct 2018 ko automatic dead ho gaya maine customers care se content kiya unka banda 10 dino k baad aaya bola motherboard ka problem hai. Bolkar chala gaya jabse aaj tak mujhe koi response nahi mil raha hai har din customer service ko phone karta hu bus yahi bola jata hai ho jayega 1 do din mai aur aaj lagbhag 1 mahina hone ja raha hai mera tv dead pada hai. So please help me vijay sales
Thank you. [protected] my contact no.

Humming sound coming from my vise tv, i purchased from chinchwad vijay sales pune. Technician visited my places 3-4 times they tried changing mother board but it went worst my tv went down so they placed my original mother board but issue of humming sound is still there.

Whenever i call them they says they will call me but no one calls. I talked almost more than 20 times with them explaining my issue. They always says change your aux cable its the issue with aux cable but it happens even if i insert headphone in same port. I even have word with one of person from there head office mumbai but nothing fruitful.

Worst service i have ever seen.

Thanks,
Sagar patil

I never recommend any one because i complain for repair 1st oct and then 16 days let they repair. When i call they say we don't have staff and some time say we will come tody or we will come tomorrow. And after that 16 days they come to my home and repair but with in 11 hours air conditioners again same problem and after that when i call staff behaved very rude. So my request to all customer please check other company air conditioners...

Hi,
I had purchased videocon led tv from janak puri east delhi vijay sales branch with 3 years warranty + garranty
Worth of 35000 and after one year led tv not work to properly while
I had already complaint one month before but still i have not received any response from your team and no one representative attend the fault
Kindly do the needful action immediately...

Dear vijay sales team,
We have purchased new hp laptop from your malad store on 03rd sep'18. Since that time i'm struggling to start the laptop and it is not working since that time.
I have tried to connect with you/your team but no positive response and unprofessional attitude.
Also, communicated us to connect hp team as this is a software issue and we just take-care of sale and not for the resolution.
I'm seriously surprised, being a big partner how you excuse from supporting the customer.
This is highlighly unprofessional and not customer supportive.
Unhappy with the support and overall experience...

For any discussion, you may connect to ms. Priyanka - [protected]

Request someone from the team to look into this matter, on a higher priority basis.
If not, request to replace/ refund the amount as this asset is of no use to us and taken all our time and energy alot.
Appreciate your kind support & action on this.

Vijay sales is having worst service center. I brought my washing machine 2years ago. Last month it stopped working. I called vijay sales customer care and booked my complaint but in vain. Now more then one month has gone still my issue is not resolved. Though they promise you to visit in 48hours but in my case they are visiting in 5-6 days according to their convenience plus they people exactly dont know wat has happened to the machine. First guy who came to repair asked us to change the compressor and he didn't turn out for days. I had to go for another complaint. This time another guy came and asked us to change the rubber. Actually they don't know what was exactly needed. I called them again and this time they came after 5 days after booking my complaint and told us to change the gear box and they checked the machine and will come whenever they will like to. My complaint is cancelled and now i ll have to book another complaint and it will go on as my last complaint. I am really fed up with this. It is the the worst service in the world. They are doing all these things just because my machine has its three years of warranty and they will have to change it. It was my biggest fault that i kept trust in vise. Pathetic service n disgusting customer care service. These people don't know how to talk to a customer. They cancelled the complaint without letting me know and they were very rude when i spoke to the manager mr. Ganesh pathak. They people don't care about anything. They are least bothered about their work. I ll never suggest any one to go for vijay sales brand.

Dear team,

This is to bring to your notice about the aquaguard from vijay sales, ashram road, ahmedabad on 5th oct, 2018.
The aquaguard is not working properly. The panel was changed from the executive when communicated to vijay sales but again the indicator light on the display is not working properly.
This is on the priority basis and will be awaiting reply at the earliest. Hope for some positive response.

Thank you.

On 9th october 2018 i purchased amazon echo dot 3rd generation after looking there offer on their website https://www.vijaysales.com/

I saw there offer for the above product in 1499/-. I also checked if any other payment are in hidden as it was pre order but didnot found it.

Even when i paid amount by credit card the invoice was very clear as i seen in my order and confirmation mail received from them.

Today there person called my for saying your product has been ready and you need to pay additional 1500/- as selling price is current 2999/-

When i denied he said to cancel and he did it.

I raised concern to the official mail and received mail stating that that was pre order and mrp was different and send one attachment where it was mentioned its an advance payment.

But they didnt send me earlier that copy as it is used for there internal prcessing might be.

I had received a confirmation mail on 9th october 2018 as specified below. The same i am attaching here:

Order confirmation - your order with vijay sales has been successfully placed!
From: vijaysales on tue, 09 oct 2018 08:27:23

Tv is not working and service people told that vijay sales have not registered info about the tv that i have bought from vijay sales andheri west branch and already 15 days have passed from the date of complaint. I have the original bill and the warranty is still valid and are not resolving the problem. Videocon tv 32 inch with 3 yrs warranty. With proper documents

Dear sir,

Kindly look into this issue, this is second time your team has took my led to your place but they are not responding to my phone and there are not telling when does i will get my led back, they are saying that part is not available with them, then why did they took my led to their place.

See sir there are old parents in my home and they are keep asking me about led regularly.

Hope you will look into this issue on priority basis.

Your customer

Prashant tambat
[protected]

We had bought the phillips 42"tv from vijay sale on 26th january 2015.
And on june 2018 the t. V's display were got foul,
So we give complaint to vijay sales, they send man from besides phillips company, he came and checked the television and wrote the complaint and charged the fee of 2500/- rs.
Then he told us that the foul component can come b/w 20-30 days.
Then we have waited literally for 3 months but part...

We purchased a daikin inverter ac a week ago, and it stopped working. It used to work for 10-15 mins and then automatically used to get switched off. We registered a complaint and asked for someone to come and check it, replace it or repair it. They promised us that they will send the concerned technical person but they dint. Its been 5 days now and no one has come for repairing it. We are tired of calling them again and again.. They just keep promising that they will send someone but no one has come yet.
Is this the kind of after sales service we should expect from vijay sales?
Its the worst after sales service i have ever come across.

Please solve our problem, I am contacting you from last one month for repairing of washing machine, last week your engineer had come, he told us that parts are not available, when it available we will come and replace the same, but please understand that my mother is not able to wash the clothes by hand, she is too old,

Requested to you please do the needful

[protected]

I had purchased carrier split ac 1.5 from vijay sales maninager, after 4 month ac is not working properly and cooling are very poor i made lots of complaints were raised but the problem could not be rectified and also vijay sales staff behaviors are change i think they dont know the after sales service they dont even dont know how to talk with the customer,
Now the situation is very bad and kindly replace the ac immediately...

We purchased an lg 2ton ac from vijay sales goregaon west along with paid extended warranty on 4th june 2017, now that theres no cooling at all from 24th september 2018 we are calling them up constantly and following up on their customer care but no 1 gives a damn to respond in a proper way or to help us out.. They initially guided us to lg and when lg guys cleared that their lg warranty is expired and now with extended warranty it's vijay sales who's suppose to give service for free but these people are just not bothered about customer whenever we call on customer care they keep playing round the bush.. Anil & jacob from goregaon west store and than hardin from customer care also hung up on me, than shashikant and than nikhil and 3more people we have been talking to.. One must buy from a local dealer but no from these fraudsters..

Hi,
I had purchased videocon led tv from ghatkopar west vijay sales branch
But in display some black spot appears and the display quality getting poor day by day
I had already complaint one month before but still i have not received any response from your team and no one representative attend the fault
Kindly do the needful action immediately