Vijay Sales Complaints & Reviews

Its really upsetting that at the time of my order delivery was showing to be delivered in 2 to 3 days by 15 dec. I placed order on 13th dec and my order is still showing as processing.

I didnt receive any information yet on my order over call or message or email about delay and further delivery dates.

I called customer care twice but they also see the same page as a customer does and they dont have a clue about the order. There are no escations numbers or manager where we can speak.

WHERE IS THE ORDER AND HOW LONG EXACTLY IT WILL TAKR FOR DELIVERY ?

I am regretting that i should have ordered from Amazon instead.

I had placed an order VS[protected] on 3rd dec 2023 and the delivery date was 6th. As on 6th dec 2023 after checking I found out that the invoice itself is not generated. I did not expect such pathetic service from a brand like Vijay Sales.

I had ordered a Nothing Phone 1 through the Vijay Sales website on Monday and the expected delivery shown was within 1-3 days. Even now if I track my order it is still in process and awaiting Invoicing.. if you take more than 2 days just to invoice a product then how will you deliver it within 1-3 days? Even calling on helpline is useless because no response from the Customer Care. I request to please deliver my order ASAP.

Order No: VS[protected]
Fri, 24 November, 2023

Iphone 15 plus 256gb pink color, I have order on 24 nov 2023 and still not recieved the order

I have placed the order where the amount is debited of RS.24048 but immediately it's cancelled. When they refund the amount is of Rs.23543. That means they deducted of Rs505 for the transaction amount of Rs.24048. which is completely wrong terms and conditions they have applied in their Vijay sales refund process for the customer. Please look into this and resolve the issue as soon as possible. Please find the email where they clearly mention that upto 4% is deducted in invoice amount an then refund the rest amount.

Order No:-
VS[protected]
VS[protected]
VS[protected]

I have placed the order where the amount is debited of RS.24048 but immediately it's cancelled. When they refund the amount is of Rs.23543. That means they deducted of Rs505 for the transaction amount of Rs.24048. which is completely wrong terms and conditions they have applied in their Vijay sales refund process for the customer. Please look into this and resolve the issue as soon as possible. Please find the email where they clearly mention...

Purchased Amstrad TV from Dombivli branch in the word of Vijay sales inside sales executive (Mr.Karan).

Within 2 to 3 days we had few issues on TV so we decided to take this issues to showroom but as we all know these mediator brands are only focused on selling the product they are not concerned about the CUSTOMER issues, (Mr Amit - who doesn't know the CUSTOMER ethics (I am surprised who took his interview and how he was hired for CUSTOMER grievance) I don't know why higher officials wait at exit and ask ### questions to CUSTOMER.

Even 12th failed people will do better than they do.

So we returned home with no solutions.

irresponsible Staff - No CUSTOMER Ethics
Only Selling - Low Responsive

It's better to go directly to the respective brand showroom and buy the product

VS, my complain no is M23EW076294
Ref Call No : M2311-WC076258
Ticket No:[protected].
I have been chasing with Vijay Sales Customer care team for technician visit since 7th Nov'23, I hv been assured by tema that technician will be visiting but none of them turned up till the time. I hv been told on calls that they hv stuck in the traffic, will b visiting by evening since last 5 days but all fake commitment did not fulfil yet. Vikas said same will be done by 10th Niv at 10 am but no one has yet come to resolve the issue.
This is very pathetic irresponsible and ignorant attitude from.Vijay Sales. Shame Shame and big Shame.

Issue is not yet addressed, forget about resolution.

I want that issue should be addressed and resolved on urgent basis.

Regards
Sudhir Dubey

I have ordered an iPhone 15 plus on 8th Nov 2023, and it was supposed to delivered on 10th Nov but because of these guys I didn't receive my item on time. I have to gift this to some one on Diwali but because of them I am embraced. I had called many times their customer care they didn't provide sufficient information. If I call them they told that we can't help on Online orders.

Very very pathetic service from these cheaters.

I had ordered first time on Vijay sales after seening there positive reviews but I request you please don't order from these guys.

I will recomend all of you and my friends please don't buy any thing.

Service Engineer not available till date for Liebherr Refrigerator installation. Delivery received on 25 October. Kindly take action for above mentioned problem as refrigerator still required to fit door opening handle as it will be done by service Engineer coming for demo as informed by Vijay sales miraroad branch manager. Please do it ASAP.

Thanking you.

This complain is regarding delivery of refrigerator not on time and wrong commitments

We had visited vijay sales kalyan branch on 24 Oct (Dussehra ) for buying refrigerator, however we met your executive Aman who explained and at that period of time gave the best sale pitch for selling the product.

As per the discussion we wanted to buy Samsung new offer refrigerator model where there were offer of free washing machine but due to space issue at home we were not sure that could fit at our place so we had kept a second option of Haier refrigerator which was confirmed incase Samsung didn’t fit at home.

After all discussion and confirmation with the sale executive as discussed with him he told to pay 500 advance amount and book it and confirm the final refrigerator after reaching home we agreed to him and made advance pay

Once reached home we informed him about Haier refrigerator confirmation as Samsung didn’t fit the most important part was we asked multiple time about confirmation on same offer which will be available next day and also most critical was we required the delivery on 26 Oct as it was my birthday gift

Next day as per our commitment my husband reached to kalyan vijay sales and Now the turn over and wrong commitment started just to complete the sales target

The first day which he turned was the same offer is not available now (cash back ) why ?
What was executive doing ? Was he sleeping when we were asking that will the offer continue next day he was clear and sharp to say YES now what happened?

There was a female senior also in that discussion when husband went to make the payment who denied completely and in front shouting why such executive are part of vijay sales when they don’t know how to deal with customer
Is this type of service expected from such BRAND

2) After all discussion my husband made the payment and finally agreed to that foolish discussion
Later in evening we get call from executive now the issue is we don’t have stock available in warehouse and which was supposed to get delivered is defective
Now the delivery will not happen before 30 Oct

R we fools sitting here what type of commitments are this ?
Firstly wrong commitments on offers
Next delay in delivery

I m sorry to say but in such huge completion in retail if this is what vijay sales is committing no one will come to your showroom next time

Now moral of the story we don’t want the refrigerator any more as the day and birthday both have lost so request you to kindly refund the entire Amt with same source and also pay the penalty of spoiling our big day and a written apology acknowledgment from vijay sales

Kindly do the needful as soon possible without wasting a single day and kindly arrange a call so can share you all the order details and bill copy

If this is not resolved I have to put this on twitter or ceo Mr. Laxmikant Gupta and consumer complains

I have ordered my product 2 days before but i have not received the product yet.My product is seemed to be invoiced but not shipped yet. I m not satisfied with your delivery service.This was my first order from your website .I felt very dissatisfied. There is no response from customer care.I have seen various complaints regarding delivery delay of many consumers.So i pls request you to take my issue and resolve it immediately and deliver my order at the earliest.

I have purchased refrigerator on 09/02023 from Vijay Sales Virar west branch suddenly cooling issue started all food items are getting spoilt no cooling done from last 2 days please look into it urgent

Hello Sir / Mam,
I am Govind Pandurang Wakure, I have purchased a Panasonic Inverter Air Conditioner 4 star on dated[protected] at Vijay Sales, Mira Road . So yesterday, Panasonic staff members came to the house and opened that Panasonic AC product, so the product is damaged on the inner side . So I request you to pickup the damaged product and send me the new product urgently.

Thanks,
Mr. Govind P. Wakure,
[protected],
B-512, Salasar Woods, off Kanakia Road,
Near Ronak Hotel, Mira Road (E)-401107

ORDER ID :- VS[protected]
25 sep ko order place kiya he...
Order kiya tab 1 to 3 day delivery time likha tha...niche photo mention kiya he...
Abhi tak delivery nahi mili...

CUSTOMERS KO PARESHAN KAR RAHE HE...
ORDER DELIVER HI NAHI KAR RAHE HE...

SHAYAD AAPKO AAPNA DELIVERY PARTNER CHANGE KAR LENA CHAHIYE...

AUR AGAR AAPKI GALTI SE ORDER LATE HOTA HE TO XPRESS DELIVERY SE ORDER BHEJ NA CHAHIYE...

PAR AAPKO CUSTOMER KO KOI SARVICE HI NAHI DE NI...

Mail par auto generated answer hi milta he...

Vijay sales hame aapka reply nahi chahiye
Apne order ki fast delivery chahiye milegi...?

PRODUCT - IPHONE 15 PLUS
ORDER NO - VS[protected]
CUSTMER NAME - KETAN GHOGHARI

delivery time provided by vijay sales 1 to 3 day
aur abhi tak order ship tak nahi kiya he nahi koi invoice mail kiya he

custmer care wale call recive bhi nahi kar rahe he...
mail par bhi koi replay nahi mil raha he...

30 september aaj vijay sales se call aaya tha aur bol rahe he product stock me hoga to delivery milaga nahi to order cancel ho jayega aur 7 day me refund mil jayega

totaly bad service provided by vijay sales

Please immediately refund my Money VS[protected]
I am writing to express my deep dissatisfaction and frustration regarding my recent order for an iPhone 15 Plus, which has not been dispatched, despite multiple emails and communications with your call center. This ongoing delay in fulfilling my order and the lack of response from your end have left me extremely dissatisfied as a customer.

I have patiently waited for my iPhone 15 Plus to be dispatched, and I have made every effort to seek assistance through various channels, including emails and calls to your call center. However, I have received no satisfactory resolution to date, neither has my product been dispatched, nor have I received a refund for my purchase.

Hello, I have purchased an Air conditioner from Vijay Sales Kothapet. The delivery happened the very next day but they has sent a wrong outlet product. For which, I raised a complaint and they have exchanges the product. That is the human error. Second thing, There was an installation scheduled for the next day, The technician told that the box is open and it is an used product. He has also shared the video of it. When I questioned the same, they again told that its an human error, out of ignorance, they must have sent the demo piece used piece or whatever they call it. Beaware people around, Vijay sales is just repacking the old, used and refurbished products and selling them as new. If they are caught, thy simply call it as a human error and confirm to provide the replacement. Don't trust them. Do not buy anything from Vijay sales.

I purchased MI smart TV from VS Rahatani branch on 15 Jan 2020.
While purchasing sales person told me about VS extended warranty, which is for next 2 years after company warranty ends, this includes all TV parts including TV panel. When I am facing issues with TV panel now I raised complaint with VS, but in return I came to know that your warranty ended on Jan 2023. According to MI support warranty for TV panels are for 1+1 year means...

I ordered a smart watch on 11th Sep 2023 as a gift for my wife. I have chosen Vijay sales over other platform because they promised to deliver it next day on 12th September. Today is 14th September and i have no idea where the product is. This is absolute cheating with customer. I am chasing them with multiple complains on calls and email but they are just saying that we have forwarded the concerned to our Logistic department. Below are order details:

Order no: VS[protected]
Order date: 11 Sep 2023
Promised delivery date : 12 Sep 2023

I want Vijay sales to compensate on this customer harassment for delay with per day penalty of INR 1000.

Thanks
Jitender