Vijay Sales Complaints & Reviews

I had placed an order online through the Vijay Sales website on 5th Jan, 24 for a mobile phone as a gift whose delivery was expected on 8th Jan, 24.
But when I was checking on tracker the details it was showing in process from 6th Jan- 8th Jan, 24 and not shipped yet. (Picture attached for reference)
I have contacted the customer care support number as well as emailed them on [protected]@vijaysales.com multiple times to receive an update but have not received an appropriate response. They mentioned on the initial correspondences that someone from their team will reach out directly, but have failed to do so from their end.

I had placed an order from vijay sales website for iphone 15 on 5th January 2024. It was supposed to be delivered today i.e. 7th January 2024 but when I'm tracking my order it is still showing "in process" and the customer care has no answer. They are just saying that it will get delivered. Vijay Sales being such a reputed company is now doing this. It's truly pathetic.

This is wrt order Id VS[protected]. I order an apple charger and it was supposed to be delivered yesterday(06th Jan). I haven't received it yet, also the online status shows it is yet to be shipped.
Customer Support just notes the order I'd and says the online order team will call, which they don't do. Please provide me with a concrete status and expectation untill when it will be delivered.

I ordered an iPhone by making full payment on 02 Jan with delivery date of 6 Jan. However, I am yet to receive any update on my order. I have called and emailed a number of times 😕 but very ambiguous answers are being given by call centre staff. Moreover, no response via email has been received so far.

We had purchased a Faber cooktop from Vijay sales. At the time of purchase we were not informed about that the coating on cooktop would get removed once the cooktop is heated. However, we were only inform that stands were of brass and of good quality. Only after 5 days o[censored]se the coating started to get removed and the stand of the cooktop turned from black to grey. When we inform the same to the faber technician and Vijay sales they told us that the coating would get removed when exposed to heat. However we argued that the work of cooktop is to provide heat and cook the food and from day one it would definitely be exposed to heat.
Please help me either replace or refund the product.

Hi VijaySales,

Could you please provide an update regarding my order VS[protected].

I placed an order on 03rd Jan, its still not delivered.

Instead of standard emi payment, full payment has been debited for order no VS[protected]. Order has been cancelled kindly refund the amount.

I have order Apple Watch on 1st Jan. Excepted delivery date was 3rd of Jan, but order is not yet processed even after 5 days.
No one is responding over email, not picking up call when calling on help line number to check order status. I asked them to cancel my order over mail, but no response. Such a fraud company. Never visit this website. They are no refunding my 50k hard-earned money. Customer support is very bad.

I ordered for Iphone 15 pro max white and received Iphone 15 plus blue (price difference around 80k less from the actual product ordered).

I tried to reach out to the customer support multiple times via email and call but no one is responding.

Vinayak Pradeep Bhoir
Bhiwandi Wada Road, jadhav nagar 1, shelar, bhiwandi
tal- Bhiwandi, dist- Thane 421302
[protected]@gmail.com
[protected]
29/12/2023

Customer Care
Vijay Sales Bhiwandi
GR. FLR. mahipatrai chamber, bhiwandi-kalyan road, bhiwandi, thane-421302

Subject: Request for Refund and Resolution Regarding Unethical Sales Practice

Dear Customer Care,

I hope this letter finds you well. I am writing to bring to your attention an unsettling experience I recently had at Vijay Sales Bhiwandi, and to request your immediate assistance in rectifying the matter.

On 24/12/2023, I visited your store and made a purchase of a refrigerator amounting to Rs. 17, 000, along with a 2-year extended warranty priced at Rs. 1, 233, availing an exchange offer for my old refrigerator resulting in a discount of Rs. 1, 000. The total bill I paid on that day amounted to Rs. 17, 233. Additionally, as per the sales representative’s assurance, I was promised a complimentary Bajaj iron.

However, upon the delivery of the purchased items the following day, I was presented with a revised bill indicating a total cost of Rs. 16, 634. I immediately noticed a discrepancy in the amount, realizing that the promised Bajaj iron, supposedly offered as a complimentary product, was actually billed at a reduced price of Rs. 599. This realization was deeply concerning, as it indicated a breach of trust and unethical sales conduct.

Subsequently, I approached the store to seek clarification and request a refund of the amount for the Bajaj iron, considering it was initially promised as a complimentary item. To my dismay, the store manager informed me that the Bajaj iron was an add-on product and thus not eligible for a refund. Despite explaining my perspective and asserting that I intended to return the Bajaj iron and reclaim the deducted Rs. 599, I was informed that it was mandatory to purchase the Bajaj iron and that the amount was non-refundable. This response was not only disheartening but also raised serious concerns about coercion in sales practices.

As a regular and loyal customer of Vijay Sales, I have always appreciated the transparency and professionalism demonstrated by your esteemed establishment. However, this recent incident has left me greatly dissatisfied and feeling misled. I strongly believe that this practice of including an additional charge for a supposedly complimentary item is unfair and unethical.

Hence, I earnestly request your intervention and prompt resolution of this matter. I kindly ask for the refund of the Rs. 599 deducted from the revised bill and a reassurance that such misleading practices will not be repeated with any customer in the future. I trust that Vijay Sales holds customer satisfaction and ethical business practices in the highest regard and will take swift action to rectify this situation.

Please consider this letter as a formal request for a refund and an appeal for ethical conduct in sales practices. I eagerly await your prompt response and a favorable resolution to restore my faith in Vijay Sales.

Thank you for your attention to this matter.

Sincerely,

My name is mohan Rahangdale. I have purchased 1 washing machine and 1 tv from your showroom on last Sunday dated 17th December. One of your lady staff who work in kotak finance name is prerna. She was process my finance and open my Bank account in kotak without my permission. Today When I got 1 message from kotak bank then I called her but she didn't receive my call and didn't get reply for my messages. Who she will work like a fraudulent in your showroom. Without my permission how can she open my account. Please take strictly action on her. Otherwise I will take action from my side on her and also in your store also

Its really upsetting that at the time of my order delivery was showing to be delivered in 2 to 3 days by 15 dec. I placed order on 13th dec and my order is still showing as processing.

I didnt receive any information yet on my order over call or message or email about delay and further delivery dates.

I called customer care twice but they also see the same page as a customer does and they dont have a clue about the order. There are no escations numbers or manager where we can speak.

WHERE IS THE ORDER AND HOW LONG EXACTLY IT WILL TAKR FOR DELIVERY ?

I am regretting that i should have ordered from Amazon instead.

I had placed an order VS[protected] on 3rd dec 2023 and the delivery date was 6th. As on 6th dec 2023 after checking I found out that the invoice itself is not generated. I did not expect such pathetic service from a brand like Vijay Sales.

I had ordered a Nothing Phone 1 through the Vijay Sales website on Monday and the expected delivery shown was within 1-3 days. Even now if I track my order it is still in process and awaiting Invoicing.. if you take more than 2 days just to invoice a product then how will you deliver it within 1-3 days? Even calling on helpline is useless because no response from the Customer Care. I request to please deliver my order ASAP.

Order No: VS[protected]
Fri, 24 November, 2023

Iphone 15 plus 256gb pink color, I have order on 24 nov 2023 and still not recieved the order

I have placed the order where the amount is debited of RS.24048 but immediately it's cancelled. When they refund the amount is of Rs.23543. That means they deducted of Rs505 for the transaction amount of Rs.24048. which is completely wrong terms and conditions they have applied in their Vijay sales refund process for the customer. Please look into this and resolve the issue as soon as possible. Please find the email where they clearly mention that upto 4% is deducted in invoice amount an then refund the rest amount.

Order No:-
VS[protected]
VS[protected]
VS[protected]

I have placed the order where the amount is debited of RS.24048 but immediately it's cancelled. When they refund the amount is of Rs.23543. That means they deducted of Rs505 for the transaction amount of Rs.24048. which is completely wrong terms and conditions they have applied in their Vijay sales refund process for the customer. Please look into this and resolve the issue as soon as possible. Please find the email where they clearly mention...

Purchased Amstrad TV from Dombivli branch in the word of Vijay sales inside sales executive (Mr.Karan).

Within 2 to 3 days we had few issues on TV so we decided to take this issues to showroom but as we all know these mediator brands are only focused on selling the product they are not concerned about the CUSTOMER issues, (Mr Amit - who doesn't know the CUSTOMER ethics (I am surprised who took his interview and how he was hired for CUSTOMER grievance) I don't know why higher officials wait at exit and ask ### questions to CUSTOMER.

Even 12th failed people will do better than they do.

So we returned home with no solutions.

irresponsible Staff - No CUSTOMER Ethics
Only Selling - Low Responsive

It's better to go directly to the respective brand showroom and buy the product

VS, my complain no is M23EW076294
Ref Call No : M2311-WC076258
Ticket No:[protected].
I have been chasing with Vijay Sales Customer care team for technician visit since 7th Nov'23, I hv been assured by tema that technician will be visiting but none of them turned up till the time. I hv been told on calls that they hv stuck in the traffic, will b visiting by evening since last 5 days but all fake commitment did not fulfil yet. Vikas said same will be done by 10th Niv at 10 am but no one has yet come to resolve the issue.
This is very pathetic irresponsible and ignorant attitude from.Vijay Sales. Shame Shame and big Shame.

Issue is not yet addressed, forget about resolution.

I want that issue should be addressed and resolved on urgent basis.

Regards
Sudhir Dubey

I have ordered an iPhone 15 plus on 8th Nov 2023, and it was supposed to delivered on 10th Nov but because of these guys I didn't receive my item on time. I have to gift this to some one on Diwali but because of them I am embraced. I had called many times their customer care they didn't provide sufficient information. If I call them they told that we can't help on Online orders.

Very very pathetic service from these cheaters.

I had ordered first time on Vijay sales after seening there positive reviews but I request you please don't order from these guys.

I will recomend all of you and my friends please don't buy any thing.