Vijay Sales Complaints & Reviews

I was willing to order a apple cable c to lightning from vijay sales but by mistake i ordered C to C
I accept my mistake but when i asked them that i want to return my product or replace it with type c to lightning cable they told me that apple has the policy that once seal is broken product will not be taken back
I ordered many apple items from other sites also and they take it back even after the seal is broken
Vijay sales didn’t mentioned any where except return section of there policies
Even other companies products are not returnable

Very bad experience from vijay sales
Please take some actions

Hello, I purchased a chimney from elica as suggested by the sales person in vijay sales and it was delivered to me next to next day then for installation the technician should have came the other day as informed by them no after customer service no follow ups i was the one who has been calling them continuously no one is listening to me they are telling lies and it has been 10 days and chimney has not installed yet. Now i want to return my product now can’t tolerate this anymore.

Dear Concerned,
My name is Parth Chopra and I placed an order from Vijay Sales online store on 1st of May. My registered mobile number is [protected].
As you can see in the attached screenshot, I was promised a delivery within 3 days maximum, and as you can also see in Screenshot number 2, that my order has not even been invoiced yet. I have to present this watch as a gift for my mother on her 50th Birthday, that is tomorrow, 5th May. If the watch comes after that, it is absolutely useless for me. I have been calling the so called “Customer Care” numbers day in day out, and most of the time they are not answered. Whenever they are, the clear response is that this is not our department, the online sales team handles this issue, and they will call you. Not a single call since then. I e-mailed the moment I ordered on [protected]@vijaysales as well, stating clearly that if the order is difficult to be delivered within this time duration, please let me know where it is available, and I shall go pick it up myself. Again, no response.
I repeat the urgency of the situation, if the watch comes after tomorrow, it is redundant for me. I will ask for a refund, and take this to the forum for “Misleading the Customers”. If 3 days is unrealistic, then you should not write it there, especially after asking my pincode.
This issue needs resolution TODAY. I state again, tell me where I can pick it from, and I will gladly do that.
Regards (in the hope for a solution)

Ticket No:[protected]

Hi,

I am writing to express my dissatisfaction with the lack of communication regarding my Royalty points claim. Today 15th April 2023 submitted a claim of Royalty points, but I was informed that an OTP would be generated to the mobile number that was provided against the Royalty points. Unfortunately this number is not in use and the store manager has declined the claim stating that without OTP the Royalty points cannot be used.

As a loyal customer of Vijay Sales, Kondapur, Hyderabad, I am disappointed with the lack of transparency and communication surrounding this issue. I have been a regular customer for a while now and I have always trusted and appreciated the service provided by your company. However, this experience has left me feeling neglected and undervalued as a customer.

I request that you take immediate action to address this issue and provide me with an update on the status of my Royalty points claim. Additionally, I would appreciate it if you could inform me of the steps being taken to ensure that this type of issue does not occur in the future.

I look forward to hearing back from you soon and hope that we can resolve this issue promptly

Customer Details:
Name: Anurag Gonela
Mobile: [protected]
Store Branch: Vijay Sales, Kondapur, Hyderabad

Sincerely,
Rajashekar
[protected]

मैंने आपके नॉएडा सेक्टर 18 के स्टोर से एक वाशिंग मशीन[protected] को लिया था आपके सेल्समेन ने बोला था की कैश लेने पे कोई डिस्काउंट नहीं है, लेकिन अगर आप sbi क्रेडिट कार्ड से लेंगे तो आपको 3000 का कैश बैक आजायेगा इसी कारण मैंने क्रेडिट कार्ड से लिया, लेकिन अभी तक कोई कैश बैक नहीं आया, आपके यहाँ इस तरह के मिगाइड किया जाता है? कृपया मेरे इस समस्या का समाधाम करें, और इस तरीके से किसी कॉस्टमर को मिगाइड ना करें

My name is Anil Kumar and I purchased an Ac from your Gurgaon branch and at the time of buying I mentioned that I have an urgent requirement because of my new born baby and I paid 1000 rs extra for the delivery also and your sales guy said that will get it installed in 1 day only and this is 6th day there is no positive response, I have been to your branch also and still it’s been the same, looks like nobody is interested in doing there job and honestly I am very disappointed and I assure you that this is my last deal with you guys and even my relatives and frds also, I could have shared this on my social platform also ( I have reach of 100k pulse followers ) but this is not me,
I expect a good response from your side or just cancel this deal I will but it from somewhere else, hope this mail reach to the right person who can actually take action and I really don’t like the tone and feedback also from your team, not a good way to communicate with the client, anyway
Let me know by tomorrow or else I am returning your AC back to to your shop .

I bought Bajaj air Cooler online from Vijay Sales online at website www vijaysales.com for Rs. 5490. Order number VS[protected]. I called continuously three days to track my order at cell number +91 [protected] . The call centre executive is not providing any details about the delivery status. Received the following message Thank you for placing an order VS[protected] on www.vijaysales.com . For any queries contact us on +91 [protected] / [protected]@vijaysales.com . VIJAY SALES. When will I get delivery of ait cooler.

I am very disappointed with the recent purchase I made from Vijay sales store in Indirapuram. I had purchased an LG Microwave on[protected]. i paid extra for an extended warranty also. It was delivered to me the next day as it had to be procured from the godown. But the product delivered was a defective product that was brought to the notice of the store immediately.
its been two days and i have not heard anything from the store or LG.
they are only bothered about the sales. they are not bothered about customer satisfaction or after sales service.
totally disappointed with this unprofessional behaviour.

Hello Sir,

Order ID: VS[protected]

From : Ahmedabad (Bapaunagar)

Below i mentioned My Order detail.
I have ordered boAt Aavante Bar Aura 2.1 Ch Soundbar on 10/04/2023 via online.
Since more than 24 hours gone but not received any update however at the time of order your online site shows me a minimum 3 days took for delivery.
I am unable to contact you online (91 [protected]) as it seems constantly busy.

This is my first purchase in vijay sales & My online experience seems not good as i feel its cheating people. I think amazon & flipkart look most advanced in this particular case.

I anticipate a quick response from you.

Regards,
Devang

Vijaysales miraroad manager's name is Himanshu and executive's name is Vismay who sold me a display piece stating that it was working completely fine. Later only after using it for 5 times and within 2 months laptop started getting battery issue when I asked for a replacement vijaysales people directly said that they are only sellers and not engineers they will only raise a complaint and not replace the piece. Whereas it was highly irresponsible of them to sell me a faulty piece.

Hi
I have bought a Hitachi split inverter AC of 1.5 ton on 15th March 2023 from Vijay sales dilshad garden branch and after installation I did not use the ac since the weather did not demand.
On April 15th due to scorching heat of Delhi I switched on the ac and realised that AC is not cooling at all. After filing the complaint to vijay sales, person from Hitachi came and told that gas is leaking.
That is such a bad customer experience that one can get after putting on huge investment on an AC and in return getting this outcome. AC leakage problem generally comes after 2-3 years o[censored]sage.

I want new ac replacement as I do not trust the one that has been installed as I don't want to have some quick fix by doing some welding in coil or something in new ac. This is absolutely unacceptable.

@vijaysales
@hitachi

Hi,
I purchased three items (1 AC, 1 Refrigerator and one washing machine) on[protected] from Vijay sales, sector 29 store. First at the time of billing the attitude of the person who was dealing with billing was very poor, he was not providing all the details about payment. Second we were promised that our items will get delivered by[protected]. Whole day passed, and when I called the store to get an update on the delivery, they replied in shouting voice that check the date on bill, your order will be delivered on the given date. This happened two three times when I called them around 4pm, 7pm, 8pm, 9pm. At last it was not delivered on the given date by Vijay sale. If you can not assure delivery on the given date at least you can reply politely but all the persons with whom I had a conversation were very misbehaving. I had the worst experience with Vijay sales though it was my first time and will be the last time.

I purchased a one plus tv from vijay sales chakala store and received a defective product. When asked for replacement we have to wait like for 8 days including continuous calls to customer care, multiple requests to send the technician for installation.
And also when the guy came to take the old tv he could not remove the bracket behind the tv which is used for installation it on the wall and hence took the bracket with him for which we had paid 300 rs.
Now when after such tiring requests installation guy again came to install the new tv and asked us to pay again the 300rs.
We called vijay sales and asked them to give us our old bracket and they denied us, shouted on us that they did not take the bracket with them.
Its ridiculous thing for such a big seller to lie just for 300 rs and later when we strongly tried they agreed that they took the old bracket with them and promised us to return it back to us.
Still we are waiting for that bracket to get it returned to us and installation of the tv since last 10 days. Such a pathetic after sale service as they received the wholr amount and stopped responding our calls

Meme I phone 11 Vijay sales se kharida.jab me iPhone ka adapter Lene gya to shop keeper bola data cable original nahi hey .or Kharab bhi hey.

I have purchased split as but this is never working properly. First six month it's started giving proble and I wasted them to replace it repaire it properly but nothing is done properly. Shaun it's not working properly since 24.3.2026, I complained on 26.3.23 to them but till 30.3.23 nothing is heated from them. Please do need ful and oblige

I have ordered apple wired earpods lightning cable and on site it was showing to be delivered in 3 days but today is the 5th day and it was still in processing. I have to go out of station for a month on 30 . And blue dart shows it will be delivered on 1 April so who will take the package and I have contacted customer care as well they are saying we can't do anything we will contact online team they will respond you in 2 days . They are just scamming people by showing we will do this in 2 days and people do the payment first and after that they are wasting our time. Also I told them to cancel and refund on which they said ut will take 15 days . All their works are just for wasting time o[censored]s people.

Purchased headphones on 23rd March 14:00hrs, estimated delivery time shows 1-3 days, today already 4th day & tracking shows just Invoiced, no shipment till now.when i supposed deliver?after a week? when you can't deliver on time why estimated time shows 1-3 days instead of 1-3 months.
note down tracking number- VS[protected]

Smart TV Wise

MOther Board changed till now 2 times and still sme issue. Assue not resolved taht shows that Problem with Hardware

#rd time i have refused to get the mother board changed and have insisted to get the TV replaced as the fault is form the makers side.

Before filling a Complain to the consumer Court Taking a last chance by complaining here hope the issue gets resolved or else I would have no options left then filling a complaint at Condumer Court about Ur outlet and ur in HOme TV Brand WISE

Very bad service provided by the company, very bad experience, didn't respond to the query raised.
Even the customer care number are just
For registration. No further action taken against the query raised
It was really a very bad n worst experience with lot of mental stress...

Hi . This is Amit. I had purchased a warpool washing machine on 26/2/2023 from Vijay sales gurgaon (122004) and on 1st of march a man called me from warpool( shatrudhan +[protected] for installation but i was on my work so I told him to come on next day. It was agreed to come at 11:30. I also reminded him But he did not come, i called again at 12 and he said I'm on the way I'm coming. And again I called him at 12:30 then he said I'll come after 1 and a half hour. So I got angered and I said to mom that sala sab pagal bana raha hai in frustration. And disconnect the call.
Then he called me back and said you are telling me sala. So I got more angered and said him that due to you i m facing loss of my work today. (1200 ka loss) which is not good. And the argument got more irrelevant. T
This is my last attempt to buy warpool from Vijay sales gurgaon. Hope you understand from the customer point of view . After sales service is very extremely sorry.
Please take care
[protected]