Vijay Sales Complaints & Reviews

Dear vijay sales team,
We have purchased our lifes first t. V.
From your reputed outlet in santacruz, mumbai.
Around 27 march, 2018 we booked the electronics from your shop.
Then we made the full payments on 30th march 2018.
Around 1st april, 2018 we got our delivery and on 4th we got the t. V. Installed since the moment it has got installed we have loged a complaint for the same regarding its usb slot not working.
After n number of times we tried getting in touch with you and videocon firstly we nevwr received any feedback and finaly when we got an answer of the mother board being damaged.
Its been a high time an its not expected from such a renowned vijaysales post service.
We need an urgent replacement for our t. V. And that too as soon as possible.

Its been 6 months and we have given more than enough time for u'll to take an action.

Approximately two days back we have again contacted vijay sales and still we haven't received any call.

The registered complaint id is 1807b290112

Need urgent replacement for t. V.
Please look into this matter asap.

Treat this email as urgent and process the required action asap.

I lodged complaint for non working of spin function of wasting machine, engineer visited & removed damaged motor/capacitor but even though it's their co. Machine, their engineer not received new part to replace yet, already 3-4 days are lapsed after lodging complaint. Waiting for solution to problem asap.
Plz solve on urgent basis /\

Regards,
Poonam

I have purchased vise led television model no vn39_f401 on 20 november 2016...
The model is the warranty period
There was the problem before wwhich wass solved by ur engineer... And this time there is new problem that's shock is coming for the television due to which we cant use the television so plzzz take my complain and resolve the problem ass ssoon as possible by sending u r enginerr...
I wissh my problem will solve as soon as possible thanking you...

Our tv is not working for last 1mth. We laogged a complaint on customer care but still their was no response. We calledin the store for the same but the staff present in panvel branch are not able to solve the problem. And are suggesting to buy new tv. And also dont have manners to talk to customers. If you are not able to solve the problem why would we buy another product from you.

Have lodged complaint to vijay sales customer care more than month ago... But still that is not being resolved... Called customer care several times but only answer got is "will look personally in this matter"
Very confidently they commit that next time we will not have to call them again... But then we are again at ground zero. Wonder what happens to these false commitments. Is these false commitments for all customers??
Being under warranty if this is the speed of your response. I am sure all would surpass their warranty period before your executive would take any action towards the complaint. This is certainly leading to customer dissatisfaction which is a big question mark on your brand value. You should ideally stop promoting
Your brand. Regret to buy from vijay sales.

Riddhin doshi

From : Nitin Govind Worlikar
106/H, Govind Master Niwas
Behind Sonabai Sadan,
Worli Koliwada,
Mumbai 400 030
To,
1)Vijay Sales
384, V.S. Marg,
Opp. Siddhivinayak Temple
Prabhadevi, Mumbai.

2)Videocon
Fort House, 2nd floor
221, Dr. D.N. Road,
Fort, Mumbai 400 001


Sub : Complaints about TV (Videocon 55 '') purchased from
Vijay Sales, Prabhadevi Branch, Mumbai

Sir,
This is to inform you that I had purchase TV (Videocon 55 '') on 18/08/2017 from Vijay Sales, Prabhadevi Branch, Mumbai. (Enclosed the Bill for your ready reference)
On 19/06/2018, I lodged complaint with Vijay Sales as line was appearing on screen and not viewed properly (Complaint No. 1806B192156). For more than 15 days my compliant was not attended. On repated request and reminder on 3/7/2018 they took TV for repairing and informed that in weeks time it will be repaired. After 7 days when inquired they told it may take 15 days.
I regret to inform that nowadays I am not satisfied with the services of Vijay Sales, Prabhadevi Branch.
Though more than one month has elapsed my TV is not repaired nor replace.
I therefore request you to look into the matter and replace the TV with now one, as it seems that it is not repairable and it is in Warranty Period.

Regards

Nitin Govind Worlikar
[protected]/ [protected]
cc to :
Vijay Sales Customer Care
1st floor, The Hub Mall
Nirlon Compound
Western Express Highway
Goregaon (E)
Mumbai 400063

Hello
Sir or madam
I am naresh tulsiani
I booked a washing machine
9kg model no - t1077nedl1 @30000/-at your store
Vijay sales
Ashram road - ahmedabad branch
On 15/07/18
Booked by sales manager
Mr. Shyam
He say me your product delivered to you within 4 or 5 days
But still not delivered to me it's too late.
I sent you a booking receipt in attachment please check it
And
I want my product fast so please help me
As soon as possible.

We have purchase samsung led 46" tv from dombivili on 22 april in the month of july tv was not working we were out of town so my hysband gave complaint in samsung customer care the executive came than he was suppose to come bask after 2 days, but he did not turn up. So we called in vijay sales and again given complaint the executive visited on[protected] again he said he will let us know, after that we got a call from samsung executive num [protected] he said we are not able get motherboard of your tv & even we do not have same model tv so could not replace we can refund the amount back to your.
He has asked addhard card number & my cheque scan copy to refund, now today when i called customer care they said there is no request of refund & the person is not lifting phone

Regarding above subject i getting massage about delivery from last 2 days how ever i not get proper call about delivery. I request by this massage that kindly make delivery today only assuming that this is special case kindly tell your delivery boy contact me immediately for delivery details. Your representative mr. Chandan has contacted me but not conformed about delivery.

Kindly arrange delivery today only.
Thanks

I purchased MI A1 mobile phone from Vijay Sales, Delhi (Rohini) Branch on dated 12.09.2017 with one year manufacturer warranty and one year Extended Warranty of Vijay Sales vide Invoice Code No.[protected]. on dated 31st July'18, a bike snatcher snatched my above phone and sped away. I lodged an online complaint in this regard also. However, when I contacted Vijay Sales to refund my amount of Extended Warranty, the representative refused...

I bought samsung 40inch tv, lg washing machine, lg freez, & kent water heater from yr dadar siddhivinayak branch. My register mobile no is [protected]. Tv salesman told me it's smart tv while company person who came for installation told me it's not smart tv. Same way kent salesman didn't btell me i need to buy pump for kent to work. Company fellow told me water purifier won't work without pump which i have to purchase. I bought pump worth 9000 rs. & installed now he is telling it won't work without kent pump& if anything happens after installation they won't take gurantee. Hr talked also very redely.

Very very dissatisfied with improper information as well the way it has been handled.. Never ever visit again if this is not rectified for sure..

To whom so ever it may concern,

I'm not a new customer of vijay sales, have purchased quite a few things in the past for personal and business use both as they offer a wide range of products with good prices but this time when i needed their help for my new house, i was really disappointed!! A new house as you can imagine needs a long list of appliances and other daily use items. When i went to purchase air conditioners from my local vijay sales (In vaibhav khand indirapuram) i was told that the payment and the product both would be done according to my liking. I had asked that the bill be made for a different address but the products to be delivered at a different address which in this case was very close to the store (Windsor park vaibhav khand). When i went for the final payment (Via cheque) i was refused over all my earlier agreements and told that they cannot do such deliveries and told me that i can go else where to purchase my things!! The gentleman who had agreed to all my terms and conditions was the sales executive mr. Ajay nagar who wasn't present on the day i went to pay for the whole purchase; had spoken to his senior mr. Ranjay (Sales manager). Mr. Ranjay also had said that he has confirmed the whole situation with his ca who had initially not agreed but later through a different thought process said yes to the whole thing!!
In short i was denied the air conditioners which i desperately needed for my house warming pooja which put a huge kink on my d-day!!! I'm really disappointed with the way the staff behaved that day and i'm pretty sure of not recommending this particular store again to anyone.

We bought a refrigerator on 11/05/2018 & it is not working now it's been 3 months only and it is in not a good condition now we registered complain on 30 july at both haier and vijay sales and they didn't give satisfactory answer and were rude and after so many wait the person came to fix it at 8:30 on 31 and and we would request you for replacement and ask your staff to be good to customers!!

I had procured lg dual inverter ac on 17th may 2018 from vijay sales indirapuram. Since he date of installation it didn't worked for even a single day till date. Engineer visited 8 times appx. But not able to fix it and neither agreed for replacement nor refund.in current scenario, lg asking to replace pcb of inner and outer box of ac for which i am not agreed.
I don't want any further repair of newly bought ac, i had requested them for replace initially but they rejected.
Our family has suffered very tough days in last couple of months. My father passed away on 28th june due to cancer.
We were struggling a lot and i had procured it for my father so as ac will make him comfort during peak summer time.
After going through all this now it has crossed my patience level as i don't want replacement now and just need refund of it. Below are case details

8th july 2018 rnp[protected].. Pending..

23 june rnp[protected].. Close.. Customer looking for refund and replacement

4 june.. Rnp[protected].. Close against 26th may compaint

Lg email acknowledgement number cn[protected]

Hi, i bought voltas 1.5 ton window a/c on apr 30th 2018 from vijay sales mg road gurgaon and within 3 months i have filed 3-4 complaints regarding an issue which i am facing every week/2nd week.

Sometime water leakage is there, sometime it's not cooling most of the time it giving 2 error message "df" and "e3" and some sort of sound is coming.

My 1st complaint number was - [protected] dated jul 16th and jul 18th
My 2nd complaint number was - [protected] dated jul 27th
My 3rd complaint number yet to received as i made it today jul 31st.

Voltas executive who visited me today said that they will take my a/c tomorrow to workshop for repair/ac gas refilling.

It's a request if you can replace my a/c instead of repairing it.

Regards,
Vineet kaura
[protected]
602d/19n, ward no 3 near kali mandir, mehrauli, new delhi 110030

V.no. 157-Q-SI 5100 Date :[protected]
Ord. no 110-Q-SOT 1694
code :[protected]
Above T.V Not working from more than 30 days. I contacted to your customer care & for repair, your representative visited only for view & said he will come earliest with require part but even today not getting my T.V. repair . everybody says part is not available. I want my T.V Immediate working do the needful.

Purchased 1.5 ton voltas split ac from dwarka outlet. They supplied damaged indoor unit on 29.07.2018, which was to be replaced. But haven't received any replacement so far. When confronted with the fact, the staff showed ignorance and apologized.
Conduct of vijay sales is unethical and fraudulent.
Ac was purchased in the name of ajay kumar midha with contact detail : [protected]

Tax invoice no-v. No :167-r-si 6489 dated :-22/07/2018
Product lava mobile z50
Code:[protected]
Purchased mobile phone since from the day of purchase the mobile get switched off 3 to 4 times automatically. Visited to store for replacement on 24/07/2018 but the experience was so bitter the sales person not ready to hear my complaint & deny for replacement of product
So kindly look into the matter & requested get it resolve my complaint immediately

Thanks
Dinesh nikam ([protected]

Dear sir/madam,

We purchased panasonic 55” led tv (Model no-th55es500d) from vijay sales rajouri garden on 02.07.2018 (Invoice number 311-r-sif 1563). After the few days of delivery and installation we remove light blue sticker from led panel and we saw one white thing coming from led tv above sight.

When we complaint about this with vijay sales and panasonic they send his person for investigation.in which he confirmed this unit is not ok which is manufacture fault and they will replace in coming days. After few days today on 23.07.2018 they send replacement tv. But when panasonic technician open this new tv box we saw lots of dust and all over the tv and connecting wires. Vijay sales and panasonic company cheating with his customers.

I called panasonic company and vijay sales staff about this but no one reply me till yesterday. I request you kindly take action against both the companies and refund my money from them.

Today panasonic company told me to replace this unit with other one. But now how i can trust on them. I have very strong feeling that they will send me used/repair or old tv again. I cant trust on both companies.

I am very upset and disappointed with panasonic and vijay sales way of working. Please help me to refund my money from vijay sales.

Regards rajnish marwah

I am disturbed by the service of philips and vijay sales my led is closed from 4.06.18. After my constant effort, vijay cells repaired my tv philips company but my tv was closed back in 3 days and when my tv repair took place, the led is not locked evenly and the speaker also got a problem. But no reply has happened from you. I am angry with your poor service and i am constantly getting frustrated. I have humbled request you to consider my problem as seriously and take action on immediate basic.