Vijay Sales Complaints & Reviews

Hi,
I have purchased Hitachi 2 ton 5 star AC from Vijay Sales Kharghar, Navi Mumbai on 22nd Oct, 2017. AC was installed by Hitachi Service center in few day. while installation outdoor of AC was not installed properly. outdoor stand was adjusted forcefully to match with outdoor wholes.
since I have done new concealed piping for my old AC, technician told that same piping will work and he started installation.
Installation was finished and AC was working properly.
in three days for installation we experienced less Cooling and I registered complaint in Vijay sale kharghar.
A technician visited within a week and saw the way machine was installed and took some picture and sent to his boss and he went away that day.
another technician has visited and found AC gas leakage Is a issue.
to find out which part was leaking he conducted nitrogen test in outdoor ad found no leakage then he refused to conduct leakage in piping and said to pay 2000/- for piping leak testing.
I told him since your technician told that piping is ok to install know I will not pay any amount.
so he charged nitrogen in piping and indoor both and said our indoor is ok and leakage is in piping.
I called my technician who earlier done the piping for me. he conducted the nitrogen test and found no leakage in piping.
so I again called Vijay sales saying that your hitachi service guy have not checked indoor individual, so do the same test only on indoor.
know I am following up for indoor nitrogen test from last 3 months but know they are saying that you have to pay for same.

My AC is new and still in warranty and I don't want to pay for any thing now. they should come and do nitrogen test on indoor without any cost.
but they are refusing it.
I want them to take the machine back and give my money back, but they are not listening to my request.

know they should look in to my complaint as soon as possible or I want my full money back along with some penalty from Vijay sales as they are not showing any interest in my complaint neither they are connecting me to service center.

I have taken durable loan to buy this ac and I am regular in paying my emi's this is really bad to see that they are charging for checking there own AC which is in guarantee.

I think this is loot.

Thanks,
Prasad Jogi
[protected]

Dear team,

I was a regular customer of vijay sales. I had purchased 55inch videcon television from vijay sales. At the time of purchasing they gave me all sweet talks that the telivison has 5 years warranty and it's best selling telivision but it's been more than a month that the display of the telivison is not working. Have registered multiple complains but no resolution. I would suggest never buy anything from vijay sales. They provide all used products to the client

I had purchased split ac from vijay sales, s. G road, ahmedabad on 21st feb 2017, i was told confidently by your manager that from date of purchase 3 (Three) free services will be provided by the service provider, unfortunately in whole year no one has come to check.
When i called today to vijay sales for checking why no one has come to service ac then the reply was that i should have called for service if there is any problem.
I would like to know that when any new produced is purchased, service is to be provided to protect any damages for future and not when product is damaged and customer has to call in warranty period. I am bit disappointed with the understanding of your staff.
Also he mentioned that now services are not provided its stopped? Is this true?
I need to think twice now to buy any product which is not your product.
Kindly look into and improve customer services and train your staff for softskills, they talk very arrogantly.
Thanks & regards,
Haresh savita

Hi,
My self sagar ([protected]) from bhandup.
I have ordered the whirlpool single door refrigerator 200l where (Rs.2000) less prize is already available in online market for same product then also we have purchased the product from vijay sales because we trust the service of vijay sale as we have good experience of past.
But this time we are very disappoint as we are ready compromise for price part but the product which you have delivered to me was observed in damage condition & lost of dust accumulated on outside & inside of fridge.

I have purchased 2 tvs mobile fridge and washing machine.
First i want to hare some issues of executives they are not friendly they arr not responsible.. Customer have to find where is loan department.. Where is cash counter etc. No one is there to help cutomer it means you want to say you dont need customers we need you?
Secound, third class after sales services and relations.. Your branch manager don't know how to talk with customers espesialy lady customers as per him after i purchase any product vijay sales is not responible for anything we have to deal directly company only... Then why do we prefer vijay sales we have other options.. He said do what can you do i don't care.. Is it way to talk with customers.. If deb arc mall ahmedabad branch manager is like this what we expect from executive level persons.. I want apology from him or i will take action

I have booked whirlpool fridge (265 l) on friday 13 jan 2018 with all money paid and asked sales customer to deliver fridge on monday as they also confirmed the date.
On monday they didn't deliver fridge (We both are working professionals so one o[censored]s had taken leave from office for that)
So we adjusted the date to 17 jan 2018 after 7 pm.
Delivery guy came at 5 pm. But as planned we have told after 7 pm.
And that guy didn't come today on 17 jan 2018.
Sales lady on phone said that they will definitely deliver today itself before 9pm.
So after 9pm i called them all phones are switched off.
Now what should i do.

Vijay sales : rahatni pune.
Near kokane chauk

We purchased the pch064 eureka forbes w/purifier prime uv on 5/1/2018 from chinchwad, pune. On 6/1/2018, a guy named as deepak goyal mane came to install the purifier. He did his job and went but did not tell me that dividend valve is missing. Then on 8/1/2018 we complained about the water leakage from our purifier pipe. Then the service guy came on 12/1/2018. He asked me about the dividend valve but i had no idea of it. So i called vijay sales and told them that valve is missing. What they gave me was some mirza’s no. I contacted mirza but i’m vain no response from him. I request you to kindly provide me with dividend valve and take action against the vijay sales in chinchwad, pune. Ppl are not serious here. If no action taken then i will approach your md.

Hello sir,

I had purchased the slim fry microwave oven of brand samsung model mc28h5145vk from vijay sales kothrud branch on 07/01/2018. This microwave comes with starter kit which contains two borosil bowls. I didnt received this kit at the time of delivery. When i did the enquiry i was told that samsung does not provide any kind of starter kit with microwave and that is why we have not provided it to you. However the kit was mentioned in my bill. When i asked about the information given on the bill, they told me that they dont provide samsung start up kit and i was asked to come and collect kit given with whirlpool or ifb. I went to the shop on 13th where i asked for samsung kit only. However they provide me a very low quality plastic kit that too in a plastic carry bag instead of box and told me that this one only comes with samsung. When i told them that samsung provides borosil bowls they told me that samsung never provided e borosil and only lg provide it and i can buy it. I refuse to buy and came home with that plastic kit. However, after returning to home i came to know that my neighbor has bought same microwave oven from ezone and ezone has given her the actual kit which is provided by samsung. I am attaching herewith the image of kit my neighbor has got. Its not the question of buying borosil utensils but its the question of trust that is between buyer and a seller. I request you to look in to the matter.

Regards
Sujata kajave.

Dear vijay sales

I am using ifb micro oven which i purchased last year from vijay sales in faridabad sector 15.

The oven does not auto - cut even after the timer is completed.

I am crushing myself for decision of buying a product of ifb, if one will have to struggle so much for getting the service done then there is no point of buying a product of such a company.

I ordered a Samsung fully automatic washing machine 5 days back and I got the delivery of a dented machine 3 days back, then I placed a request with vijay sales(janakpuri store) for replacement. Today I got the replaced machine that too was dented( more than the previous one), I called this customer service guy vijay from janakpuri store, he was so rude and straight away told me to start using the machine as it’s a very common issue and he also asked me to visit the store and talk to his manager for replacement. It was really very unprofessional behaviour on their part and I want a quick response from your end.

I have indesit company washing machine. The drum bearing broke and the drum moved out of its position. Called up vijay sales and they send technician from cooling sales. Got new drum and paid for it. After 2 months again the same problem. After calling vijay sales and cooling sales continously, they replaced the drum. But after that whenever the machine starts, lot of noise comes. When tried to call the concern people, they just gave promises and till date no one has come. Got another technician and according to him the drum is duplicate and due to this the noise is coming. This problem has been forwarded to the seniors but yet nothing have been done. It has been 4 months

I have submitted a complain for my vise led tv not working on 22nd dec 2017
Its been 17 days today this complain is not resolved its under warranty
I am very disappointing with the service which we are getting and we need this to be resolved asap
Called several times so far no response or action is being taken on it

Hemangi n
[protected]/[protected]

Vijay sales took payment one week back from me for the new refrigetor samsung and twice they sent broken, dented ones to my home. They r thugs and cheators. Never respond properly and it seems they r trying to send broken pieces as new to consumers. Cheating and looting us. Coplete 9days have passed without delivery of refrigetor. Case is from chinchwad branch pcmc pune.

Hi
My self vivek s kandarkar i purchased ifb microven from ifb vijay sale out let at bmc on 28/12/2017 yet i not recived my product and not single phone call or message from ur side when i call customer care they only say we give u update but till date i m not having my product at my home
Bill detail is attached along with
Plse do the needful
My no [protected]

Yesterday (14. December.2017) i went on the janakpuri (110058) new delhi outlet and ask a hair straightener one of the salesman was showing me the product i was ready to purchase it. I ask to test this product but i realise that product is defaulted its not working in a proper way i asked employee to test me another product of the same brand and the same code he refused me that no we don't show any other product and you have to take this product only i was continuously telling him that product is defective please show me another one but he refused so i called the manager and i told him that this is the problem please show me the another one otherwise i'll not purchase so mr rahul choudhary (Outlet manager) misbehave with me in an favouring to his employee that no will not showing any other product if you want to buy. Buy or otherwise leave the outlet. He misbehaved with me and talked to me in an abusing way and he said that do whatever you want to do. Do but i'm not gonna show you any other product and now i'm not showing you any other product to you. If you can do anything you are free to do anything so he misbehaved with me on that outlet and insulted me he just shows his arrogance stupidity and eco and because of him i felt insulted and i just leave that product and said that i will do a complaint on your misbehaver. This is strictly unprofessional behaviour and unacceptable behaviour which he showed to me on the outlet.

So my request is i should get a proper response on my complaint and strict & proper action should be taken against my complaint please.
Thank you.

We visited vijay sales outlet at dev arc mall today for purchasing refrigerator. First of all we waited for 15 minutes for someone to come and explain the features but after calling twice someone came was not able to explain features. Moreover the sales person asked not to touch fridge. Despite of this pathetic response the store manager came and misbehaved saying “jo bolna hain bolo “and talked extremely rudely. Myself being pregnant asked him to talk properly but despite of that he continued talking rudely and misbehaving. The name of employee was neelai. Detailed envistigation is required to handle such pathetic customer service

मी विजय सेल्स कल्याण प. येथुन वाईस ३२" चा टीव्ही २०१५ ला घेतला होता. आता टीव्ही वर चित्र दिसत नाही याची मी २९ नोव्हेंबर २०१७ ला टीव्ही वर चित्र दिसत नसल्याची तक्रार कस्केटमर...

*do not buy any product from vijay sales - fraud cheats* selling demo piece to customer without informing, because they commit about product they do not have in stock.
I purchased fridge on friday and delivery was not done on saturday.
When called for status they kept transferring and cutting call.
Then informed piece was defective and said will send from bhiwandi.
They sent delivery aftr 2 days and that was demo piece with sticker glue marks and scratch, with no plastic packing or thermacol safety.
Beware and think before opting pruchase at vijay sales

I usha engur bought a led of vise company from vijay sales in february 2017. I made a complaint my led display had a problem. After many requests my led was collected after one week on17th november. Now it's almost 20days i have not got a proper confirmation of when i will get my led serviced. Everytime when i call i am told that they will forward my request but to use. I am fed up now i want my led repaired fast or replace it. Or i will have to make a complaint in consumer court which i will if you don't give a proper reply to this. So please do the needful.

Helo, my name is mr. Mehra ([protected]) vijay sales sold me a defected gas (Su flame brand) on contacting them thy said we will replace with a new one, from two days after me following thm their person delivery boy shud call me and say sir i’m coming with ur new pcs after reaching my building he would say sir sory we did not load ur gas in our truck this thy did with me two times, today in morning their person did the same thing, and now i get a call from thm saying sir we cannot replace ur gas. Vijay sales keep it up for this way of service 👍.