Vijay Sales Complaints & Reviews

To,
Vijay sales
Mumbai.
Date – 04.04.2018

Dear madam\sir,

Sub – poor services against product delivery.
We have purchased voltas split ac on 30th march 2018 from vijay sales santacruz (West). We have already done all documentation including part payment of rs – 11842. Till date we have not received our product delivery.
Kindly do the needful, otherwise we have cancelled the sales order. For your information find the below mention loan details.

Yours faithfully,
Prakash p padave
[protected]
Prakash. [protected]@tmf.co.in

Name – prakash p. Padave
Add - vaman kamble chawl, d’mello compound, vakola bridge, santacruz (E), mumbai – 400055
Product - voltas ac 123c2a (3 star) 1 t. Sblset+wagner tower
Booking date – 30.03.2018
Finance – capital first ltd.
Sales order - v no - 110-q-so 6689
Amount = 27990 – 11842 (Paid) = 16148.

I rahul kakad had purchased videocon ddb television from vijay sales on dtd. 10.04.2017
The same television has been faulty twice in a year.
It is faulty today. When tv is on condition suddenly the some smoke arise from the backside. This is the second time.
My family is afraid of veiwing to use the same television.
Hence it is requested to replace the television as the same is in the warantee period.
Pl compensate suitable against the horror caused by this incidence through which my family members passed through,
Otherwise i ii have to approach to consumer court.

— forwarded message —
From: nadeem pawaskar
Date: sun, apr 1, 2018 at 6:21 pm
Subject: re: fw: vise ac defective unit, poor cooling, unbearable noise and bad burning smell coming out for the unit
To: vs care mumbai

My original complaint refrence no 1712b051403 dt.[protected] was attended by your technicians after l0 days that too after lots of reminder calls and emails from me.
That time your technician just cleaned the air filter and gave lots of advice and tips about how to use ac and told us to observe for some days. But the problem of burning / gas like smell, poor cooling, and unbearable noise not solved. Received call from vijay sales vecare andher inquiring whether problem is resolved or not. My reply was negative, in response your customer care executive assured me of needful action from your side. But no further action taken by your customer care or service center vecare in this regard.

I again complained to your customer care reference no. 1803-b13100697 dt.[protected]. One of your technician attended 2 times in this regard again he cleaned the air filter and gave lots of advice and tips as to how to use the ac he also told me that he will recommend to the vijay sales to do wet service to solve the problem.
After two days i received call from vecare andheri asking whether my complaint is solved, my reply was negative and i told the customer care executive all the facts.

I waited for 2 days but no initiative from your side so i again called the vecare andheri on [protected] inquiring about the status of my complaint. I was shocked to know that my complaint was resolved and closed in their records. I requested to your customer care executive to transfer my call to some senior person. My call was transferred to mr. Rajesh rajbahar mobile no.[protected]. He arranged another technician visit on friday[protected].

This technician one man show came without any assistant he had done the wet service with my help. After wet service he sprayed deodorant in different parts of ac and told that there will be no bad smell in future. But still the problem not solved, instead it had became more troubling and unbearable with tremendous increase in the noise after wet wash, bad gas like burning smell and poor cooling problems are also not solved.

Again receive call from vecare andheri on[protected] inquiring about the issue. Again my answer was negative and also reported the above mentioned facts to the executive. As usual your customer care executive assured me that she will do the needful to resolve the issue. But there after no call from your vecare in this regard.

I waited from 3 days and again called vecare andheri on[protected] times, every time the customer care executive assured me that she will do the need full to resolve my issue but nothing was actually done in this regard. Again on[protected] i called vecare andheri 5 times first 2 calls i talked to customer care executive she again assured me that she will do the need full, but i was not convinced so i requested to transfer my 3rd call to some senior person, and my call was transferred to mr. Rajesh rajbahar he also assured me that he will arrange technician visit as early as possible.

But still no technician calls or visits, i also reminded mr. Rajesh rajbahar by calling his personal mobile no. He told me that my complaint is forwarded to vijay sales and some senior technician will visit and check the problem, he assured me that my complaint will be resolved but it was just a false assurance.

On[protected] i called your customer care no.[protected] and in formed about all the facts the customer care executive told me that he had registered my complaint and technician will visit shortly. There after no visit/call from any technician or any customer care executive in this regard till today[protected].6.00pm.

My complaint is pending / unsolved from[protected] almost 4 months passed. I have to call again and again or mail again and again to remind vijay sales customer care as regards to my issue. I forgot to call your customer care departments closes complaints without resolving. Your customer care and service center persons are just doing nothing concrete to resolve my issue.

This indicates very irresponsible behavior on the part of vijay sales customer care and vijay sales service center vecare andheri. Worst customer care i ever came across.

This is my last mail in this regard, if no prompt action taken from your side i have to initiate legal action against vijay sales

Attachment
Vs digi bill

Subj: ac not delivered after 12 days vide invoice no. V no. 106-q-so-16579/ code[protected] /mobile no. Registered [protected] dikin ac atl50tv 3 star 105tnspl set vide cheque no. 939285 dated 18/03/18 canara bank

Dear all,

We have purchased split ac on 18th mar 18 on gudi padwa day from vijay sales borivali west mumbai.

We have paid cheque on 18th mar 18 and got cleared within 3 days.

We have not received our delivery and fitted till date. (Writing this message after 12 days of harassment / no proper rely by vijay sales office)

Further we are doing daily inquiry to vijay sales but no concrete answers from vijay sales office.

In fact they have delivered broken ac with black spot on ac and we have rejected the same piece.

Ac men from daikin has come to our house and not fitted and rejected the same.

Now it is high time as i believe after taking money vijay sales is not interested any more

We await your reply by today else we will file complaint against vijay sales with this copy of email and will publish the same in all news paper for same.

Regards
Sandeep kamani
+[protected]

Your Cashier Mr Sushant Lanket & his boss Mr Tarun K were trying to cheat us by giving us wrong information on the SBI credit card cash back offer AFTER we made the purchase. The issue was later sorted out after intervention of Mr Gaurav from accounts. Both Tarun & Lanket kept giving contradicting information till Mr Gaurav clarified
Tarun kept insisting to send an email to him only; didn't trust him with any action so posting here

I purchase vise tv from vijay sales they already
1 time repair my tv n gives me return after 10 -15days then after 10 days i face those problem again they pickup my tv after 15 days off complaint n now complete 15 days they not gives me replacement tv &. I asking about my repairing to repair department they gives me cheesy reasons & i call to customer care they don't receive any call then i want to ask vijay sales why you appoint customer care officer i call on [protected] this number they not received my calls

I have purchased videocon tv from vijay sales on may 2016 at surat, gujrat.
. But on today i. E. March there was problem in motherboard so it needs to change it as per videocon customer service engineer... But after nearby 45 days passed away, and no motherboard arrival at care center... Every time they make me fool and give new excuses with new date... My tv got down on last 45 days, they can't know how much we are suffering... Worst service privided by both videocon and vijay sales care center... I also resulted complain on vijay sales and face same excuse... I can't understand our prime minister how can make new digital india with this worst companies which can't able to give proper service...

From - dharmesh rathod
Mob. [protected]

Booked a refrigerator on 12th march 2018. The payment is made and i have the bill, today is 18th march 2018. Still i have not received the delivery. Everyday the customer care keeps on lieing saying today morning 5 am frm bhiwandi your fridge is shipped. It takes 2 hours frm bhiwandi to my home and its going to be 1 week now i wonder if the person coming walking with my refrigerator? My first and last deal i would not suggest anyone to buy from vijay sales its a fake brand which sells false promises to people.

On friday 16th march 2018, i went to vijay sales for tv. And i purchased sony's tv on full finance. The sales person there told me that i will receive it the next day that is saturday 17th march 2018. So me and my family waited in an excitement.
The next day i. E. Saturday 17th march 2018. I called up vijay sales asking for the time when will my tv arrive. The female other side says "your tv is on finance so it takes one day so delivery will be tomorrow i. E. Sunday 18th march 2018".
Today i. E. Sunday, my dad called up and again asked for the range of delivery timings and was informed between 2pm to 5pm. It's been 9.15pm and yet tv is not delivered. He called up again for the same and was again informed that the delivery timing was from 2pm to 10pm.
I mean what the hell is going on!!!

I bought washing machine from ggn sector 29 store order no.341-q-sot 3607.
I have told the guy who sold me the product that we need installation visit tomorrow only, they said no problem!!, i told them we are not available over the weekdays so any how we need it tomorrow if you can't don't sell this but he sold saying it will be done tomorrow anyhow.
But you guys are good for nothing still sending installation guy on weekedays only.
If that was the case you should have told me when i bought this machine, u guys just need to sell ur products, u guys are good for nothing.

I bought tv from vijay sales on 15aug 2016 n it's model number is vv32h501
Serial no[protected]
It is under warranty
Due to dust on panel we approached to service centre several time after that the picked on 26th february 2018
And return it without working on it and was more damaged
So they took it back bt not responding anything now

My name is prashant and i live in surat gujrat i have purchased one 50 inch Philips led tv from Vijay sales last year. In three years warranty There is problem in tv in last six month i have so many times get complaint for display problem of my tv they are not resolved my complaint permanently every time engineer came and repair my tv then after 15 days problem comes again i have completed to vijay sales manager but they have not solved yet so please replace my tv i am having so much trubble my mobile no is [protected]

Date of Incident - 13 March 2018 (afternoon)
Order no - 105-Q-SOT 10884
Code:[protected]
Product - Godrej Ref EON 231 C 2.4 Silver

I write to you on behalf of Ayesha Nisar Sindhole (with her consent) who bought a fridge on 12/03/18 from your Opera House branch.

The fridge was delivered today. The three young boys who came to deliver it were very careless and rude.

Firstly they wanted to leave the packed fridge just like that and go, without opening and installing it. They said 'it was not their job to open the package'.

When Aayesha insisted, they did it reluctantly in a very careless manner. They did not heed to her request for unboxing the fridge in her verandah and not inside her house as the room is very small. This is when I intervened.

They were fumbling a lot so I asked them if they have done this before. One of them responded arrogantly 'Bas kya madam'. One of the other boys nudged him to ask for money from me. They asked for 'Khushi'.

I refused as I was not very happy with their behaviour and handling of the appliance. But they did not leave and kept standing at Aayesha's house entrance. It was meant to be a very happy moment for her as she had been saving for this fridge for a very long time. I didn't want the scenario to get ugly so I gave them some money so that they would go away.

Aayesha and I did not like being put in this situation by the delivery boys. Kindly train them better to be more careful with the appliances and not behave arrogantly with customers.

Regards,

Vandana Natu
natu.[protected]@gmail.com

We have purchase vise led tv 43 inch dated[protected] from vijay sales. Mira road since the product purchase i have complain so many time personally to show room and also registered on 2nd march 2018 on mira road, since than i am getting false call by his service centre person and no one come to visited and give solution repair or replacement of that product. Product. It is very

Dear, sir
I had purchase my double door refrigerator samsung company, 32 inch led t. V videocon company and microwave oven samsung company in same day last before month at time of 28th january, 2018 at place of odhav, sp ring road, ahmedabad.
Problem with damage piece given by service boy and he was not to open a refrigerator and shown to us when i was open your product is damage so i was calling that time your company caller lady answer to me she is changed the product but after a hout time nothing to reply and when i call back to your customer service in odhav branch the telecaller lady tell to me no change by company because of i am late to tell the company but my prayer for that is just your delievered boy not to open the product or any person to your company for demo boy. Its your job for satisfaction to customer so i request change my refrigerator or change the first single door in refrigerator. I had raised the complaint in customer care but they are also tossing us. It was not under over scope, you contact your purchased vijay sales shop. We are thinking that we are your most reliable customer, we want quick service.

Thanks & regards
Yogesh rathod (Advocate)
(M) [protected], [protected]

Have brought iphone 8 plus from mira road branch in the month of january 2018, within 3-4 weeks o[censored]sage its starts giving problem. Using camera or using more than 3-4 apps, phone abruptly crashes and automatically restarts. It happens all the time when i used this phone. While buying this phone it was guaranteed by vijay sales staff that there is 12month warranty for the phone. I took my phone to in mira road branch, one sales person told me that they don’t handle such cases u have to visit apple store. I was disappointed from the service. As he told me to visit the store, i followed his command and visited the apple store in borivali. I explained my problem they told me its a software bug, they factory reseted my phone and after a week same problem is occurring. I want a replacement of this phone. Please vijay sales team, u have to take care of your customers.

Dear vijay sales team,


This is with reference of the onida smart led (Model no:- leo40kyfain) purchased from vijay sales from exhibition br on date[protected] attached bill for reference.

There were many option for led tv while i was purchasing it but i decided to go for onida smart led because of its international brand image, trust, better after sales service & warranty backup about which we were assured by vijay sales.

At the time of purchased of this tv we were informed that it will come with full manufacture warranty support for 3 years as i have extended 2 year warranty.

Issue: -

Near about 2 month ago on 23 dec 2017 i did complain at vijay sales regarding my tv that its showing a line in display panel they assured us that we will send the technician and repair the tv. After few days, a technician came to my home and tried to repair the tv but he was unable to do so. He said will change display panel in 2 days and went away.

After 1st visit we again i complain after 5 days that no technician came. And daily i keep calling them every day i get same response that we will escalate your complaint to manager and get it resolve in 1 day

After a 15 -20 days later i get call from onida technician he said me that he get the panel but its look faulty so he wont come and install and new panel will be arrange in 2 days!

It been passed 2 month now i keep calling them to get the solution of it and every day i get same response that we will escalate your complaint to manager and get it resolve in 1 day

Then at last saturday after a 2 month around same technician came and check the tv and again he open my tv and try to fix it without bring the panel.
For which i have been waited for 2 month now?

When i asked him about the problem then he said that the service centre has sent him without panel even they know that my panel need to be replaced. And he open my tv and broke it and now i am having a tv which whole screen is broken?.

Now here are some point about which i would like to draw your attention: -

1) we were not getting any kind of response from company and vijay sales as every time i was taking the follow-up for knowing the status and waiting for the solution.

2) thanks to vijay sales for not responding to any of my complaint calls as i have been calling them daily.

3) i was fool to trust vijay sales and invest my money on tv and was delivered fake promises from them

4) i think it was fault to not to take any action against vijay sales even after 2 months and keep listening them.

5) it was my fault that i let onida technician to visit to my house and let him repair my tv without him informing me that he never brought the panel
For which they made me wait for 2 month

6) none of the company manager have revert to me and only the same technician has come and even he broke my tv even more that i am not able to use it anymore

Now, you guys have wasted enough of my time and harassed me mentally. I am not able to focus on work.


Thanks for your useless efforts and i will not going to buy any product from vijay sales and specially onida brand

Micro oven not working and we are following since Nov 17 but yet unresolved on top of it customer care executive at Vashi Vijay sales Niral is talking in abusive language instead o[censored]nderstanding the problem and assisting customers for which i guess you have appointed him. He is such a ridiculous person, pathetic service experience from Vijay sales

Dear team

Yestarday visited with repaired tv at home

But complaint ramining same about tv screen & speaker not clear
I 1st register the this complaint vijay sales by call from 27.1.18

Reg
Raghupathi

On 17 feb 2018 10:24, "raghu pathi" wrote:

Dear team,

Still no response from your end

Reg
Raghupathi
[protected]
[protected]

On fri, feb 16, 2018 at 4:58 am, raghu pathi wrote:
Dear team

As per the your commitment still we are not received the tv.

Reg
Raghupathi

On 13 feb 2018 07:17, "raghu pathi" wrote:
Dear team,

Alredy 18days left.

So,
Pls make it close complaint today & delivary the same today itself.

Without tv difficult to us due to child.

Reg
Raghupathi

On 10 feb 2018 15:15, "vs care mumbai" wrote:
Dear guest,

Greeting from vijay sales.

First and foremost apologies for the inconvenience caused to you.

As per your trail mail for your vise led, we have discussed the issue with our concern service team, your led is under repair your complaint will get resolved by thursday

Our reference number - 1801-b272890.

If you need any further information, you can reach us at our helpline number[protected]/33 between 9am to 9pm or just reply to this email.

Our guest care team would be glad to help you.

Regards,

Vijay sales

From: raghu pathi [mailto:[protected]@gmail.com]
Sent: saturday, february 10, 2018 7:26 am
To: vs care mumbai
Cc: [protected]@viseworld.com; [protected]@vijaysales.com; [protected]@vijaysales.com
Subject: re: fw: need repair tv

15 day left still not repaired under warranty period also

No feedback /update about below complaint.

Awaiting for the replacement of the tv.

Reg

Raghupathi

On 7 feb 2018 20:16, "raghu pathi" wrote:

Dear team,

I'm not undastanding your complaint process because after 10 days your team informing us we want to collect tv for resolve issue at service center & collected today.

Whatever it's i want replacement/repair of the same with in a day or two.

Reg

Raghupathi

[protected]

[protected]

On 6 feb 2018 18:59, "raghu pathi" wrote:

Dear sir,

As per the your confirmation

Still it's not resloved

Reg

Raghupathi

[protected]

On 6 feb 2018 12:27, "vs care mumbai" wrote:

Dear guest,

Greeting from vijay sales.

First and foremost apologies for the inconvenience caused to you.

As per your trail mail for your vise led, we have discussed the issue with our concern service team, complaint is pending for part main board same has been arranged and complaint will get resolved by today[protected]

Our reference number - 1801-b272890

If you need any further information, you can reach us at our helpline number[protected]/33 between 9am to 9pm or just reply to this email.

Our guest care team would be glad to help you.

Regards,

Vijay sales

From: raghu pathi [mailto:[protected]@gmail.com]
Sent: monday, february 05, 2018 9:59 pm
To: [protected]@viseworld.com; vs care mumbai
Cc: [protected]@vijaysales.com; [protected]@vijaysales.com; [protected]@viseworld.com
Subject: re: need repair tv

Dear team,

Still no response.

It meanes we want to process for legal.

Reg

Raghupathi

[protected]

[protected]

On 4 feb 2018 21:55, "raghu pathi" wrote:

Dear team,

As per the trailing mail, one week left still we are not get the proper response from your end.

However

Make it close complaint tomorrow itself by replace tv or required spares.

I am not at all happy with your customer service.

Awaiting for the your action.

Reg

Raghupathi

[protected]

[protected]

On mon, jan 29, 2018 at 5:43 pm, raghu pathi wrote:

Dear sir,

I register complaint for vise led vn39f401 vn39-f[protected] on 27.01.18 and i received the feedback close the complaint with 2 day's accordingly today your service person (Tip top plaza-thane) visited & informing to us it's take another 4-5 day for repair /replace component.

However make repair /replace component foc basic with in 24hrs.

Also

I not understand what is the your tat in warranty period.

I[censored]nder warranty take 1 week for repair then out warrant what is the service backup we can expect from you team...!!!

Awaiting for the swift reply with action plan.

If any clarification feel free contact with us.
Reg

Raghupathi

[protected]

[protected]

—
Vijay sales, mumbai, india

Worst service ever... Sab kuch farjiwada hai...
I had purchased a laptop from lajpat centre.. With no cost emi... But merchant charge interest of around 2200 rs...
Manager don't know any thing... Bas customer ko pagal banata hai...
I never go with vijay sales again.
Now who will give me my back...
Offers ke naam pe bas cheating that's vijay sales.