Vijay Sales Complaints & Reviews

I have purchased vise led 50" tv from vijay sales virar shop in the month of april 2015. I have faced the same issue of ic gone in same year of 2017 first in the month of mar 2017 and in current month. But both the time i have to follow up very much they dont even have the courtesy to call me back and share the status. Their customer care is always keep ringing and if its mobile numbers they keep it switched off or unreachable. Also they technician and shop managers name mr. Jatin panchal ([protected]) has dont have the decency while talking to the female customer. He just casually says you have to wait more 2-3 days. Their customer care ladies are too arrogant. I have lodge the complaint on 2nd nov 2017 and they send the technician on 8th nov 2017. Even their resolution is still pending. Unsatisfactory support. And when i called in morning they are just kept me on hold. Please help me to resolve.

Dear sir/madam,

I was purchased your product from vijay sales satara road pune.
8th dec 2016 videocon 43 inches tv
Sr. No[protected]
Model - 4319
Prod/web model no - uhdtvvnb43q519sa

Tv panel two times replaced in last two months but every 10 to 15 days in tv new problems are displayed now display is not working only sound due to that i request you please replace that faulty product because its warranty period is near to finish.

We had purchased philips led tv in january 2016 from vijay sales vasai with a warranty period of 5 years. However, it stopped working suddenly in october 2017 due to panel failure (Within 1 and a half years). Since philips is unable to find a new panel for the same model we have been kept on hold in search of panel for more than 2 weeks without any information or phone call either from philips or from vijay sales... We had to keep following up with them continuously through phone call and branch visits end number of times only to get an answer from them stating 'your request is under process'... Finally we were told that as panel is not available tv set would be replaced for which we are still waiting for, again no follow up call from vijay sales to us. We have been customers of vijay sales for a long time but if this is how vijay sales handles their customers then we will have to think before buying or recommending vijay sales to others. We at least expect vijay sales to call us and inform about the exact date when our request will be resolved instead of telling us every time 'it is under process' or 'we are not getting any information from philips' so that we don't have to keep following up with them or keep visiting their branch office..

Dear sir

I purchase godrej 8 kg semi automatic top load washing machine (Ws 800 pds) from your branch kalkaji dated 05.11.2017 by full amount paid rs.14774.00 (With 2 year extend warranty) as comment by your sale team as will be deliver next day dt. 06.11.2017 (Monday).

I wait full day for our product but not received on monday and i call many time but the cant gave me well response. Really i visit vajay sales as good seller but... First translation get very poor services.

Today call many time at your contact no. But no body receive my call.

I request you please do not wast my time and deliver our product my delivery address today without any delay.

Purchase — by name -
Ankit kumar
Mo.[protected]

Regards
Ankit kumar
Mo. [protected]

Hi,

I have purchased lg fridge from vijay sales. After some time i complained to lg directly regarding water leakage from fridge. That time they provide some solutions to me but those was not worked. I am still facing the same problem. I complained to vijay sales 1 month before. Same engineer visited 2 times. Not provided any solution. I have visited many times to vijay sales baner branch, and all time they told me we are working on it. Please let me know if you are going to solve my problem or not directly. I am not fool to visit your branch again and again.

I have purchased samsung washing machine 11kg top load on 29th oct 2017 and the machine got delivered on 30th oct 2017. Engineer visited on 31st oct 2017 and installed the machine and provided us the demo. The machine has damages in the bottom and back. The engineer didn't inform us on the damages. Today we noticed the damages of the same and tried calling vijay sales customer care[protected]. No one is responding the calls. Please suggest what is the process of replacement of the machine. My contact no is [protected].

Have booked a whirlpool ac from vijay sales opera house on friday ie 28th oct the order no is : 105 - q - so 5490

The ac was delivered two days later ie on 30th oct but now 4 days have passed after delivery of the ac and 6 days from booking but the installation is still pending

Went yesterday to the store but was told that the pincode was missing from the address hence the guys could not make it... But if the pin code was missing how can it be delivered and if it is the case they should have called and asked for the same

Y u should wait for the customer to visit you n then you tell the issues still after giving the address again there is no sign of the company guy

Your phone no are always busy or no one answers the call

Sir this is the 2nd ac i. Have bought from vijay sales and on the 1st time also i have suffered a lot

I am a loyal customer of vijay sales having purchased may things from the store

But how seriously doubt visiting and buying anything again from vijay sales.

Waiting for a positive response or a response atleast from you guys

Thanks and regards

Imran shaikh

Dear sir/madam

I had recently purchased lg make washing machine from vijay sales - kharghar outlet. The washing machine was delivered on 28th oct 2017.

The demo person had visited our home on 29th oct 2017 in the evening and in front of him the packing box was opened

We found a dent at the botton side refer attached pic and bill copy.

I purchased aquaguard on 30th october from charni road branch mumbai, for which i had asked urgent installation as my daughter was down with health. They promised to remain assured about installation and said that it will be done on tuesday. But installation dint happen on tuesday. Neither did your branch people contact installation engineer regarding the problems faced by him during installation nor did they had courtesy to call me back. Total negligence it was. I had to visit the branch and get the updates of all. Mr. Pradip lakhania promised me yesterday, installation will be done today by engineer at 11.30. Engineer came at 13.00 today, investigated to find out that aquaguard was having defective circuit and insisted to get aquaguard replaced. Still your branch was unaware of problem bcoz as usual they dint feel to call back and enquire the issue faced. Instead i had to call them and tell the issue. This is how your branch is lethargic, doesn't care about customer. I doubt to purchase anything from you people henceforth due to your careless service

My register mobile no [protected]. On 16th oct 2017 purchased led onida tv with 2yr manufacturer warranty + 2yrs extended warranty.

Unfortunately when we saw the warranty card it's was for one yr, when checked the same with vijay sales executive who sold the tv said he will delivery the extra offer warranty card in one week time but unfortunately till date i haven't received any extra offer warranty card from vijay sales.

I purchased many products in last 2yrs from vijay sales due to trust but now i feel i am loosing my trust on vijay sales commitment.

Hope to get a positive reply and services

Thanks

Onida led purchased from vijaysales pimpri chinchwad on 28th january 2017. Display doesn't show picture and is black since 19th october 2017. I had registered complaint on 20th october 2017. No response till date. I requested to vijaysales pimpri to provide a standby tv and take your time to resolve the problem. Not getting satisfactory response. Please look into it, and make me feel, a happy vijaysales customer.

I had given my tv which is under warranty for repairs, on the 12th of oct and still haven't heard from them, in spite of repeatedly calling them up. The customer service and care is absolutely horrible and pathetic and they make only false promises, i was promised a call back and delivery of my tv but haven't got any till date, inspite of explaining to them that i have a 3year old child in the house. Forget the service at least give me my tv back. I don't want ur service or anything to do with vijay sales.

We have purchased product whirlpool ac on 17th oct 2017 from vijay sales borivali out late and they have committed to deliver purchased product before 23rd oct 2017 but till date we haven't received any product. Also i have revisited in mentioned showroom to check delivery status but no one responded properly. Today i have called to vijay sales helpline as per there update purchased product is out of stock. It is very painfull to invest 30, 000.00 and we haven't get purchased product.

Vijay sales (Dilshad garden store) is a big time scammer company never deal with them they are just making fool of the customer and every staff will tell you a different story. Manger even don't know what is going on and they even them self not trained how to deal with the customer. Before you purchase anything fro them you should take the reviews about the vijay sales. I am getting different price for led x75 e laxmi nagar vijay sales and at the same day. How is it possible that at the same brand you will get a different price once i discussed with mr. Sanjay area manager he assured me that he would do something and nothing was done. They are just scamming people and never fulfill the commitments at the time of delivery.

I have placed an order online of videocon washing machine (Model mentioned in subject line) on 28 october as a guest id-aakash. [protected]@gmail.com. Order has been accepted and amount has already been deducted from my card but no transaction id or confirmation/reference message has ever been received by me.

I am not able to track the order placed nor i am getting any getting any confirmation.

I am calling customer care but the calls remain unattended or disconnected by some one.

I need an answer on this..

I have been sold lenovo laptop and that with and processor and i not satisfied with the product as issue with laptop and very slow and i dont want this laptop and want this laptop to be change and its not even more than 2 months and got for rs 22900. Please replay me what can be done and it was take from chinchwad branch. Please contact me on [protected].

Hare krishna
My father have purchase a laptop for me as gift form vijay sales which is of i3 processer. But he was not aware that i need a laptop with i5processer and i was not in mumbai at the day he buy a laptop i was in jagannath puri and return on 24/10/2017.
So i am kindly requesting you to replace the laptop with a laptop have i5processer and i am ready to pay extra charge as per laptop price.
So please kindly help me it is a genuine case and you can do this small thing please.
Your faithful,
Sanjay tak
Hare krishna

After many follow complaint regarding new purchased acer aspire laptop 19-10-17, charger replacement complaint not resolved after 8days both seller and acer customer care, now after discussion acre sales head he told they rights with seller that if any issue in laptop it can be replaced with new laptop next day but vijay sales did not do bad service

I bought a TV from Vijay sales. The delivery was not timely. Also I was promised that the free d2h that is coming with Videocon TV will be connected the next day. I believed in it considering the name of a store. But that was my mistake. It's been 5 days since the delivery d2h is not connected yet. The worst thing is they don't even bother to receive your calls. In a week of time the call was received only once. The lady was talking like she is my customer no politeness. She promised that problem will be solved the next day. Which has not happened yet. Will wait for some more time n go to consumer forum.

I purchased a sony led tv from vijay sales on 19th october.in the box, i didn't received the warranty card provided by sony.

When their delivery boys, delivered tv they immediately took the box back with them which might have the warranty card. As soon as we found that we didnt received warranty card, i contacted them and asked to provide the same a. S. A. P.

But its more than week now and still we ddint received warranty card.
When ever we are calling them they say its going to another 8-10 days.
Due to the mistake of their delivery boys we have to go thru so much of trouble.

Product details -
Model no - sony led klv32r302e
Serial no. - 4613893

This kind of service was not expected at all from vijay sales.

Please help in getting the warranty card of sony from vijay sales store.