Vijay Sales Complaints & Reviews

Hi,

I have raised a complain on 15th may, then technician visited my place and identified that there was no gas available & since then its 20 days no visit from technician have called 6 times to customer care and every time i got commitment that today/tomorrow technician will visit. Today spoke to your agent mr. Pinto, shruti shettigar, sneha shah when asked supervisor he disconnected the call. Is this the support provided to your home brand. This is pathetic will never recommend vijay sales for any product to anyone. And will find out way to file consumer forum complain as i am legally obliged to get 2 years warranty & service is inclusive on the same

Sir i have booked ac and fridge through vijay sales. Freeze got delivered after 48 hours but when i enquired about ac, mr rohan bhai and mr parmar in ahmedabad region told me that due to some misunderstanding they are not able to deliver the ac.
Even their behavior towards customer is very poor. They are treating customer like poor fellows.
I have preferred vijay sales over croma and other brands and specially travelled 50 km to book through vijay sales. But the service that i got through vijay sales is worse than expected.
They are committing to deliver in same day but even after 48 hours the response that i have got is very discouraging.
I have i have made biggest mistake in going to vijay sales office.

Brought a faber brand chimney from vijay sales vashi branch, at the time of buying sales agent said that exhaust pipe will be provided by faber company upto 5 feet after if its greater than 5 ft charges will apply. When installation guy visited to install he told me that pipe charges and installation charges will apply and showed me a bill of rs 2000. I believe vijay sales is tricking their customers will false statements after calling them they neglect the fact that they said so. Viewers and customers please don't trust them the company is a biggest fraud in the market right now either there are other brands to buy from who are trustworthy.

Had purchased a sony home theatre at kharghar vijay sales little world mall, on 30 th may, sales agent mr wasim has promised that the item will get delivered on time, thanks to him, but the installation till date i am waiting for? I got a message from sony that my service is given to d g mobiles in panvel and they will come to install the same, however this is 3rd day that the installer technician has not come, the lady who attends the call at d g mobiles service does not have courtesy to call back or give correct information that when the technician will reach, i am a permanent customer of vijay sales, but this time it is bad experience with vijay sales, have a function in the evening today hence the system was purchased, if it is not installed today then no point of having it installed later

Sir,
The below mention request is yet not resolved..
On 18.04.2018 i (Nirav doshi) has purchased daikin inverter at rs.39500. Vide your invoice no.248-r-si 469 order no.248-r-so 310 code[protected] from your
Shahibaug branch for our residence at gota. Ahmedabad. At the time of visit store concerned sales staff has first advise us higher price and then without gift agreed for
Purchased price. We purchase another same piece, same price on 30.04.2018 (Bharat gandhi) for our krishnanagar naroda residence. On that day concerned sales staff do not
Hesitate for gift article. He has supplied the inverter with gift tower fan. Naturally, in our both family members dispute arise. The matter was discussed on mobile/whatsapp
With shahibaug branch and requested to provide the gift article. But they are unable to do so and refused. The vijay sales company is very prominent and prestigious
Company in the market. I shall be highly obliged if you will arrange to provide me the gift article tower fan for the purchased inverter for my gota residence.
Your positive response will be very pleasant for me.
I will collect it from your advising branch at my own cost.
With regards.


Nirav doshi
(Valued customer)
Mob.[protected]/[protected]

I have received a damaged piece of water purifier. It's a hindustan lever product of 14ltrs water purifier. It was delivered on the 25th of may and the product wasn't opened until 30th since we were settling in as we have moved to a new home. I called vijaysales on the 30th itself and spoke to shruti and was informed that the vijaysales the andheri west branch will contact me however i didn't receive a call. I called vijaysales today again n spoke to priyanka and was informed i will receive a call in 30mins but no call as yet. I called again later in the day and some to siddharth and he promised i will get a call from the store in maximum 1 hour and no call as yet. Just because a product has been delivered it means that ur job has been done. This is completely unacceptable service.. I always thought of vijaysales 1st if needed to buy any appliances but will definitely have to look for alternative options now. Goping will get an immediate update on this and have the issue resolved asap.

Ac not cooling and water leakeage ac not cooling and again and again water leakage i had given an complaint on 27 but till today no technical person has not visited and on 28 he called me and told me that i am virar and i cannot come today and will come tomorrow then again he called and and told me will visit tomorrow and again the same thing happened but still nobody has attended not attended by your service centre what kind of service do you provide to your customer not happy at all and i would recommend

I bought washing machine last week from vijay sales maninagar branch. Then i m waiting for demo person since a week n try to call the branch customers care since 24 hrs but the call is waiting waiting n waiting. I m just fed up.. What kind of service provided by vijay sales. I dont know. Pls do need ful in this matter. So i could start my appliance as soon as possible.

I (Mohammed ahmed ansari) have purchased an ac on 26th may 2018,
The executive told me that product will be delivered within 2 day, since its tuesday 29th may 2018 product is not yet delivered.
Even today i have visited vijay sales store located in chembur, the guy was chatting to someone over the phone and i was waiting for more than 15 minutes.
That guy replied me after a long time that there is not stock available it will be delivered next day.
I mean he is seating to solve the issue or to chat someone over the phone, for what vijay sales is paying to their employee.
I'll wait for tomorrow and then i'll see what's gonna happen tomorrow.
If the complaint team is actually working against customer's complaint then tomorrow definitely i'll get my product.
Regards
Mohammed ahmed ansari

I wanted to buy redmi note 5 pro. So i tried to approach vijay sales dombivli east. They told me its out of stock. They registered my number. They told will call back. Its 2 and half months since phone launched. I am in contact with them from first sale. Some times they ignored me. Every time i got same answer. They are trolling peoples. Its mi authorised store and they don't have one phone. People who contacted them after me they got their phones. Even a tea stall is better than vijay sales. They are misbehaving with costumer's also

Purchased above on 28 march 2018 invoice no. 205-q-si 141, today 29 may 2018, while cooking the whole glass top cracked and then blasted from all sides spreading glass pieces all over the kitchen. I called vijay sales. The executive nilesh pardeshi picked phone and before listening to querry mentioned damages are chargable, without enquiring for warranty/guarantee or understanding the seriousness of problem.
My kid was playing near...

Most Urgent for Immdeiate attention please.
Most Respected Sirs,

I purchased Videocon LED TV on 9/9/2017 from Vijay Sales Borivali West with three years warranty. Within 1 year of the warranty period, the display of my TV has become blank only sound is heard.since 15/4/2018.ON 16/4/2018, 17/4/2018 and 30/4/2018 I lodged complaint with customer care and I was given complaint reference No: MUM[protected] Response code S31476, MUM[protected] Response code R42790 and MUM[protected] Response code S07040. On 23/4/2018 and 24/4/2018 techinicians from Videocon Service Centre visited my house and checked my TV and he told that the Panel is not working and Panel needs to be replaced and he has placed the Order for New Panel and within one week he will come and replace the Panel. However thereafter since more than One month has elapsed. Now the service centre is not picking up my calls and when I call customer care they always say that they have send reminders and within 24 hours service centre will call back to me. Till today I have niether received any call nor nor my TV is repaired nor my TV is replaced. It is very shocking a reputed company like Videocon having given warranty at the time of selling their product has failed to fulfil their commitment. I have also lodged complaint with Vijay Sales and they have also send reminders to Videocon but there is no response. Hence my complaint may be registered and either my TV be repaired immediately or my TV be replaced with New TV as I am suffering much inconvenience during my vacation period when I am at home deprived from watching TV Programmes and News. I am a Senior Citizen and great inconvenience is caused to me. It is a clear cut case of deficiency of service by Videocon Industries.

I have send messages on facebook page of Videocon Industries and send messages on facebook but it appears that none of the office bearers of Videocon Industries found any time to go through my messages till today. My TV is not working since 15/4/2018 and as on today about 40 days have elapsed. Niether my TV is repaired nor my TV is replaced. Even no reply is given to me till today. Service centres do not pick up my calls and Customercare gives assurances that they have send reminders and I will get call within 24 hours but no call is received. I have now become frustrated. If Videocon Industries do not fulfill their committments given to its customers then why they give warranty while selling their product. I cannot get my TV repairs from other Service Centres even by paying money as my TV is under warranty period. Hope that Videocon Industries will consider my grievance seriously and will take immediate steps either to repair my present TV or replace my TV with New TV and atleast confirm per return of post as to when they will do the needful

Kindly do the needful either by repairing my TV or replace with New TV at the earliest My name is Omkarnath Tiwari and my mobile No: [protected] and [protected]

With last hope to get justice at the hands of Videocon Industries Ltd I expect prompt reply per return of my mail at the earliest.
Omkarnath Tiwari contact [protected]/[protected].

I had bought blue star inverter ac from vijay sales not even one month the is not cooling it's not even cool 10x10 room worst ac model ac3cnhw12oatu (3 star inverter) 1ton, i request vijay sales to replace the same with good one or else different model suggest. Nxt preference hitachi or.. Urgent action preferred vijay sales recpt no 171-r-sct 291 dt 01.05.2018.
Regards
Debnath

Hi
I visited vijay sales patel nagar, delhi outlet.
I was requiring for samsung 43” led tv and asked for offer.
He said there is no offer samsung giving i[censored] go and search ghaffar market or few more shops for pricing.
Go buy from there samsung running no offers than i told him to visit samsung official site bcz it’s showing offer there, he said to show me and i shown him screen shots and on website as well, than again he stop how’s that possible than again he started saying customers known all than y came here for offer you go try market or buy from wholesale.

Like what the hell is this i told him y we do survey we always buy from here and we don’t have to open outlet.

Is this way u treat customer i[censored]r staff is upset and don’t handle customers as well.

I always buy stuff from vijay sales but now i thought i have to switch my shopping place.

We purchased a videocon led tv from vijay sales showroom at pitampura delhi on 04/04/2018.

The salesman, named shivam jaiswal assured us, that you'll be able to download & use all your apps from the play store.

I particularly confirmed about amazon prime & hotstar and he confirmed.

It wasn't so;

After our complaint, the mechanics made regular visits but couldn't find the reason.

Finally, some senior person came and told me that these apps won't be running on this tv, as this tv has only 512 mb ram.

It's a clear case of misconduct by misguiding and making false assurance to the customer.

The only purpose of buying a smart tv was to see the online shows & movies which currently are being seen on my phone on this bigger tv.

Which remains unresolved.

I told all this case in detail to the showroom manager mr. Nipun bhatia, and although he assured me a resolution but couldn't provide anything except assurances.

I have asked him to replace this tv with any other brand tv, where we could have this facility.

But still no action has been taken yet.

I therefore request you to kindly look into the matter and do the needful.

I have purchased ac from your sales office in r city mall, ghatkopar, mumbai, maharashtra on 18.05.2018. The wagner tower fan was free with the purchase of ac. The ac was delivered on 19.05.2018 but wagner tower fan was not delivered. They have told me that that will be delivered separately. However i have contacted vijay sales several times but not able to get the response from the sales team. I request you to look into the matter and deliver the product.

Details is as given below

Order no 112-r-sft 313 dated 18.05.2018
Name: kanaujia shivnarayan harishchand
Mobile no. [protected]

Hi sir / ma'am,

I bought xiaomi a1 on november 3rd 7:30 pm from your lajpat nagar branch.

It is black in color and was the last piece in stock that i bought.

I was hesitant about it but your team convinced me to buy it and i have been very happy about it.

I have to submit the phone to the service center but have lost the original bill.

Can you help me get a duplicate...

Respected sir,

My name is nirav patel, i am really frustrated at way i have been provided service from on site go team regarding a simple update of tv details for the purchased sony tv model kd55x9300d from vijay sales which has been replaced by sony with kd55x9000f i have already provided the new details to the company at the vijay sales piplod branch surat. Yet after speaking with the escalation team member i have received a mail which still has the old tv details listed for the extended warranty. I fail to understand how hard it is to update such details and is this the way to treat your customers where the customer has to wait for more than a week and has to chase up rather the company updating the customer.

Yours sincerely
Nirav patel.

I bought a philips uhd led in november 2015 from vijay sales kalyan.
But now its panel is not working.
Display goes off and blinks once.
I made complaint to service centre but the technician asking for vs bill.
But the ink on bill washed off.
The technician checked the just by swtching on and saw it turned off said the display is damaged.

I request you to send me a copy my duplicate bill invoice and replace with a new tv set if possible.
Serial no.[protected]

I have purchased refrigerator feom vijay sales but because of some space issue it was not going inside the hall so we asked for replacement.. There delivery guy said company person will come and remove doors and it will go. But company person said it wont go inside even after removing doors. So we asked for replacement as we have not installed it.
But vijay sales people are not at all co-operative and giving replacement as we cannot keep it hall because of its big size..
We paid full amount and not refund they are making