Vijay Sales Complaints & Reviews

My 32 inch led TV sounds problem so I called at your customer care on 09/06/18
On 12/06/18 your person visit and told us that speakers of TV not working and he will replace it when it will available from head office after that I called after 6-7 days again to customer care on 18/06/18 and 20/06/18 but both time your executive had same answer for parts it will take time and we can not say exactly when can your speakers available
It's totally frustrated that from 09/06/18 to till days almost 12-13 days company like vise not doing there job satisfactory for customer
Hope my problem resolve soon

I Purchased A LG Fridge From Vijay Sales RMall Ghatkopr On 19/05/2018.
At The Payment Counter The Cashier deducted Excess Amount (He Swiped My Debit Card twice) He Informed Me That The Excess Amount Would Be refunded In A Fortnight. Till Date I Have Not Recd. The Refund.

Though I Have Tried To Resolve Through Phone. At Present I Am Aboard And Interact Physically And Unable To Resolve Across The Table.

I purchased a hitachi air conditioner and during the purchase i mentioned that the ac which has to be exchanged is partially down i. E its frame is in the place but the ac unit has been detached. The salesman didn't mention any charges for that and when the ac arrived they demanded a certain amount to detach the frame. I called vijay sales and spoke to the salesman and he openly lied that i didn't mention the frame. When i asked about his name he refused to tell me that either.

This complain is regarding vijay sales, indirapuram branch. Since, i wasn't told before of the additional amount they charged me even through i queried about it myself, the charges and behavior of staff is unacceptable and i would demand a refund and apology.

This is the worst experience we had ever had in vijay sales. I have buyes this product caleed itek stereo bluetooth headset. Before buying i was not allowed to check product.. Bcz they says they have policy if once thea seal is taken off so they cant resale it.. Now after buying we found quality of headset really slow so we just need a exchange but they are not even ready to exchange.. They are putting there number of policies on us.. Is this how it works.. Extremely disturbed by service

I am regular customer of vijay sales, purchased so many products till date.
But my last purchase panasonic tv from vijay sales, satara road pune is checking my patience and like harming my positive image of store.

I purchased this tv on[protected] and after few month it started its faulty nature i. E. It stopped working completely only its red lite blinks. So i raised complain, company persons visited and changed its internal board or something. It worked but just recently new problem arrived now it works for 10 min and suddenly shutdown onown.

My question is why should i suffer after spending 95000 rs and what should i do with this faulty tv after one year warranty.

My demand is to replace it with 100% new tv.

Hope you understand the pain of a person who spend his hard earned money and that product is not responding properly from its first year itself.

Manoj choudhari
[protected]

I had brought redmi y1 mobile with 6 months merchant emi from vijay sales chandkheda ahmedabad on dated 30 april 2018 at rs. 9299/- i had asked for this transaction amount convert with merchant emi. Then i contacted this branch & requested for emi but their is no satisfactory reply or don't taken action. So till todays date (9th june days gone) this transaction amount not convert in emi. So pls convert this perticular transaction with merchant emi to you end. I herewith attached proof of my bill & merchant emi acknowledge. So do further process & reply me asap.

If you want to talk with me my cell no is [protected]

Thanks & regards
Naresh barot

To,
Vijay sales team,
Mumbai.

This is to put on record the extreme disappointment, frustration and tension caused by ‘videocon 43 " ddb full hd tv’ purchased on 18th october 2014 from vijay sales kalyan west branch (V. No-167-kly10-14sif 165 & ord no -167-kly10-14so 456). This tv set i have taken with five year waranty and in initial two years itself i have already book apx 6-7 complain for faulty product related to screen, sound and shutdown problem.

Recently i have been calling vijay sales customer care everyday as my tv is dead since 26th march 2018 and till date (8th june 2018) nobody has responded properly when it is going to start.

I have already wasted my hd pack for 4 month apx value (Rs 680 *4) in this period and no one is responding who is going to bear same charges.

Now this time again being faulty product videocon service person is asking for visiting charges of rs 1100 even though product is under warranty period and after my acceptance to pay charges even same fault is repeating they are not having any answer when they will resolve issue however they have visited to my place twice.

I am making at least 10 calls to the vijay sales customer care everyday on the numbers – 66227722, i am getting the same response that the tv would be repair shortly by service team but videocon team is also not able to reply when they will repair...

This product is faulty from first year itself and i have requested so many time to replace same, videocon team member also agreed in last service call if problem occur next time they will replace same with new set but in next service call they are neither repairing it nor speaking any thing about replacement...

Now this is high time i request vijay sales team to replace my tv set and reimburse my subscription money of 4 month and pay value for four month what problem me and my family are facing due to non availability of tv even we have paid high value to purchase this product brand from branded showroom like vijay sales...

Please help us to save your brand image...

29th may 2018 - vijay sales west staff danish ansari and priyanka tiwari on the top floor handling washing section are so very rude and were not interested in selling the machine, just making fun of customers and we were one of them, so we ask another staff to show us, which they two danish and priyanka got upset and gang up and were distracting the sales person showing us, however we manage to buy the machine, card was swiped and deal was done. We bought a voltus ac & whirlpool machine, the next day 30th may after charging me they said the washing machine is not available, i went to the store and checked how and why this happen after charging me, then any how convinced me to buy a higher model in whirlpool, the complain is that its these two rude staff i was not given the machine i wanted.
2nd is the products are delivered home but the voltus ac 1.5 ton is not working, i called on 30th june 2018, then 1st, 2nd, 4th may waiting for a person to come, the lady on the phone names jagruti and supriya keep saying hum bolte hai par woh log ate nahin. The days are passing and the installed ac is lying there. Please help and vijay sales is big and not bothered, everyone told buy from kohinoor i did a mistake by buying from vijay sales, now suffering.

The said lg fridge bought in feb 2017 no q282stnm from ghodbunder road thane, stopped working since 5 days. Compressor not working according to technician. Promised a replacement within 2 days. Now its 4 days with no revert back as promised and extremely rude and don't care attitude from lg as well as your customer support lady executive!
My mother who is 80 yrs old was gifted the fridge last year by me and she is extremely inconvenienced and distressed as her medicines are stored there as she has to keep going to the neighbours every now and then to get access to them. I have repeatedly requested for alternative standy by as it is taking so long but get same reply... We will let u know... Since past 2 days! This is sheer harassment and not expected from u!
Least u can do is get back!

To,
Vijay Sales Team,
Hub Mall, Goregaon East,
Mumbai.

This is to put on record the extreme disappointment, frustration and tension caused by ‘Vise TV’ purchased on 27th May 2018 from Vijay Sales, Hub mall, Goregaon East, Mumbai. I have been calling vijay sales customer care everyday for TV installation since 28th May 2018 and till date nobody has come for installation.

I am making atleast 10 calls to the vijay sales customer care everyday on the numbers – 66227722, 66267708, 61713333 but I am getting the same response that the TV would be installed today but the technician doesn’t turn up.

I am fed up and frustrated now and hence writing an email for a quick resolution or a refund and return of the TV.

Kindly look into this on a super priority basis and resolve this issue today itself else I will be forced to take action against you'll and I will move this matter to consumer court and put reviews everywhere on social media tagging vijay sales.

I have always held Vijay Sales in high regard and thought that the brand/company was extremely good and professional. This kind of third grade service is way below expectation for a prestigious company like Vijay Sales infact if your inhouse brand ‘Vise’ does not have technicians for installation, you’ll should shut the brand instead of harassing customers.

It was the biggest mistake of my life that I bought your inhouse brand ‘vise’

I am emailing this letter today on 5th June 2018. A resolution/refund is expected by today itself. In case, an appropriate resolution/refund is not received, I will move to the Consumer Court.
Please note – I have attached a scanned copy of the TV Purchase bill.

Regards,

Mrs. Nilufer Daruwalla
Mobile: [protected]

I have purchased a split ac from your preet vihar branch on 2nd june 2018. Mr bikesh sales manager told me that we will not delivery the product at 602 nanda tower, kaushambi, where am staying. So i gave the delhi address where they have delivers the ac. The next day i take the ac to my present address. Now it is more than 3 days, i have not receive any phone call regarding the installation. On 5th june i called mr bikesh, to enquiry about the installation of ac, in his mob-[protected], he misbehaved me. I request to take up the matter immediately.

Hi,

I have raised a complain on 15th may, then technician visited my place and identified that there was no gas available & since then its 20 days no visit from technician have called 6 times to customer care and every time i got commitment that today/tomorrow technician will visit. Today spoke to your agent mr. Pinto, shruti shettigar, sneha shah when asked supervisor he disconnected the call. Is this the support provided to your home brand. This is pathetic will never recommend vijay sales for any product to anyone. And will find out way to file consumer forum complain as i am legally obliged to get 2 years warranty & service is inclusive on the same

Sir i have booked ac and fridge through vijay sales. Freeze got delivered after 48 hours but when i enquired about ac, mr rohan bhai and mr parmar in ahmedabad region told me that due to some misunderstanding they are not able to deliver the ac.
Even their behavior towards customer is very poor. They are treating customer like poor fellows.
I have preferred vijay sales over croma and other brands and specially travelled 50 km to book through vijay sales. But the service that i got through vijay sales is worse than expected.
They are committing to deliver in same day but even after 48 hours the response that i have got is very discouraging.
I have i have made biggest mistake in going to vijay sales office.

Brought a faber brand chimney from vijay sales vashi branch, at the time of buying sales agent said that exhaust pipe will be provided by faber company upto 5 feet after if its greater than 5 ft charges will apply. When installation guy visited to install he told me that pipe charges and installation charges will apply and showed me a bill of rs 2000. I believe vijay sales is tricking their customers will false statements after calling them they neglect the fact that they said so. Viewers and customers please don't trust them the company is a biggest fraud in the market right now either there are other brands to buy from who are trustworthy.

Had purchased a sony home theatre at kharghar vijay sales little world mall, on 30 th may, sales agent mr wasim has promised that the item will get delivered on time, thanks to him, but the installation till date i am waiting for? I got a message from sony that my service is given to d g mobiles in panvel and they will come to install the same, however this is 3rd day that the installer technician has not come, the lady who attends the call at d g mobiles service does not have courtesy to call back or give correct information that when the technician will reach, i am a permanent customer of vijay sales, but this time it is bad experience with vijay sales, have a function in the evening today hence the system was purchased, if it is not installed today then no point of having it installed later

Sir,
The below mention request is yet not resolved..
On 18.04.2018 i (Nirav doshi) has purchased daikin inverter at rs.39500. Vide your invoice no.248-r-si 469 order no.248-r-so 310 code[protected] from your
Shahibaug branch for our residence at gota. Ahmedabad. At the time of visit store concerned sales staff has first advise us higher price and then without gift agreed for
Purchased price. We purchase another same piece, same price on 30.04.2018 (Bharat gandhi) for our krishnanagar naroda residence. On that day concerned sales staff do not
Hesitate for gift article. He has supplied the inverter with gift tower fan. Naturally, in our both family members dispute arise. The matter was discussed on mobile/whatsapp
With shahibaug branch and requested to provide the gift article. But they are unable to do so and refused. The vijay sales company is very prominent and prestigious
Company in the market. I shall be highly obliged if you will arrange to provide me the gift article tower fan for the purchased inverter for my gota residence.
Your positive response will be very pleasant for me.
I will collect it from your advising branch at my own cost.
With regards.


Nirav doshi
(Valued customer)
Mob.[protected]/[protected]

I have received a damaged piece of water purifier. It's a hindustan lever product of 14ltrs water purifier. It was delivered on the 25th of may and the product wasn't opened until 30th since we were settling in as we have moved to a new home. I called vijaysales on the 30th itself and spoke to shruti and was informed that the vijaysales the andheri west branch will contact me however i didn't receive a call. I called vijaysales today again n spoke to priyanka and was informed i will receive a call in 30mins but no call as yet. I called again later in the day and some to siddharth and he promised i will get a call from the store in maximum 1 hour and no call as yet. Just because a product has been delivered it means that ur job has been done. This is completely unacceptable service.. I always thought of vijaysales 1st if needed to buy any appliances but will definitely have to look for alternative options now. Goping will get an immediate update on this and have the issue resolved asap.

Ac not cooling and water leakeage ac not cooling and again and again water leakage i had given an complaint on 27 but till today no technical person has not visited and on 28 he called me and told me that i am virar and i cannot come today and will come tomorrow then again he called and and told me will visit tomorrow and again the same thing happened but still nobody has attended not attended by your service centre what kind of service do you provide to your customer not happy at all and i would recommend

I bought washing machine last week from vijay sales maninagar branch. Then i m waiting for demo person since a week n try to call the branch customers care since 24 hrs but the call is waiting waiting n waiting. I m just fed up.. What kind of service provided by vijay sales. I dont know. Pls do need ful in this matter. So i could start my appliance as soon as possible.

I (Mohammed ahmed ansari) have purchased an ac on 26th may 2018,
The executive told me that product will be delivered within 2 day, since its tuesday 29th may 2018 product is not yet delivered.
Even today i have visited vijay sales store located in chembur, the guy was chatting to someone over the phone and i was waiting for more than 15 minutes.
That guy replied me after a long time that there is not stock available it will be delivered next day.
I mean he is seating to solve the issue or to chat someone over the phone, for what vijay sales is paying to their employee.
I'll wait for tomorrow and then i'll see what's gonna happen tomorrow.
If the complaint team is actually working against customer's complaint then tomorrow definitely i'll get my product.
Regards
Mohammed ahmed ansari