Vijay Sales Complaints & Reviews

Hi,

I am neha gupta, and purchased an ac of daikin from vijay sales on may 8, 2017.

My service period of one year is about to expire, i was offered a plan of an extended warranty at the time of purchase by vijay sales, which i wanted to opt for now. Daikin is charing me higher rates so i wanted to opt for vijay sales extended warranty.

When i tried to contact the vijay sales customer care executive over call yesterday, he said me i can only opt for warranty at the time of purchase, later he asked me to visit surat piplod branch where he said he can help by asking company to extend the warranty.
When i visited the branch an executive named mr. Sagar roy spoke unprofessionally saying why did i come after a year of purchase. Now the executive said me i can extend until 11th month of purchase.

The sales executive have incomplete knowledge, they never informed me at the time of purchase of the period until when i can extend the warranty even now they are changing statements with the audacity to talk in street language, treating as a person has come to buy grocery from his shop.

Why would i bear the cost of the wrong information/ miscommunication from your sales executive?

Kindly look into the matter. I have attached the bills of my ac.

I will be taking this matter to consumer forum and social media platform as well.

We had purchased 2 nos. new vise brand led tv's on sunday i.e.[protected] from Vijay Sales Patel Nagar branch vide V No. 308-R SI643at a price of Rs 14000/- each. Remote is not found in one of the box and this error came to notice when the technical person from Vijay Sales came for installation today i.e.[protected] that too after several follow ups. on informing the same to VIjay sales over telecom, they seem to be negligent and are not agreeing to provide us the Remote. now they are avoiding my calls (reasons best known to them). this new LED TV is useless to me w/o its remote.
i request for an immediate intervention in this regard as a delay to it may further keep the things in lurch leading to conflicts.
hope my request is considered as genuine an an action in this regard is taken.

First i chose an air cooler at price. Rs. 6000 (We have bajaj fin card.) sales person said product should be worth minimum rs. 7000. Then we chose symphony air cooler worth rs.6999. Though not sure if emis were eligible or not. So we asked same sales man he said he has to ask finance dpt. He comes back and says product should be minimum rs. 7300 worth and condition can not be changed.

Then i asked other sales man about same product (Rs. 6999) he said it is eligible for emi.

(I suspected he is deliberately doing this, so that customers will buy product which are more expensive just to be eligible to get it for emi. I think consumer court should audit this as it is unethical to force consumers to buy expensive product)

After they (Sales person, then cashier then manager) said "they don't provide home delivery for air coolers." (They used this very words.). My house is at 2nd floor. If it were at ground floor i might not had objected.
Then i brought them (Sales man and cashier) to notice that vijay sales website says they provide free home delivery for home appliances. He said i should speak to manager.
Manager said we don't provide home delivery for air coolers. I asked him if they will take responsibility (As in replace the product) if product gets damaged while i carry it to my house which is at 2nd floor. He denies that too, and simply says it will not be damaged as product is very light in weight.

Store - vijay sales, near new panvel bridge.
Product dimensions lxbxh in mm - 522 x 400 x 705
Gross weight - 10.13 kg

Hi team,
I ordered a new samsung fridge from the below address.
Address: opp. Wonder mall, ghodbunder road, kapurbawadi, thane, mumbai, maharashtra 400607.

I was using a bajaj finserv card to make the purchase. Since this was a gift for my in-law's who stay in thane. I requested / begged the outlet to delivery it to the thane address. However after several request and begging, i did not get any help of support. The fridge got delivered to the registered address which is my chembur address. Post delivering the fridge the delivery people are asking for money and said will not leave until they get some chai and pani.

Now sure how vijay sales is going to treat this. But as a old customer it was my duty to inform you guys. You guys can do what u want this.

Hi i have purchased sun flame four burner spectra gas from bandra west vijay sales in first week of april and its not even a month the plate are getting rusted. And the buttons are grey part is automatically coming out. What is the use of taking well known brand product which is not even work for a month. Kindly look after it and revert as soon as possible.

I had booked fridge, dishwasher, and other stuff from vijaysales boriwali branch. The fridge was delivered damaged, and got scratches when i made that to notice the delivery team was reluctant to act on it. The fridge body has scratches on side, such costly item they delivered in very bad condition. After few days they delivered ifb dishwasher again it's door was not in proper alignment, the delivery person pushed that door hard to bring it in align also side molding had dent. When i tried to complaint their call center person he very rudely disconnected the call. I must very ill mannered staff they have also service is poor and of no good quality.

I have purchased one haier window air conditioner of 1.5 ton (Vide invoice no[protected] from vijay sales sohna road gurgaon. But after installation by your authorised person, whenever it works, gives unbearable sound. So, do the needful at the earliest. Thanks,. Asim kumar samanta, flat no 10, jagdamba apartment, behind inox mall, near sector 4&7 chowk, gurgaon, haryana. Mob - [protected], mail address [protected]@yahoo.co.in

I purchased an Hitachi AC RSG314EAD (3 star) 1.2ton from VIJAY SALES at Linking road, Bandra. The unit was delivered to us at our residence in Bandra on 17th April, 2018.
After installing the same the installing technician observed that not only the small locks in front on the indoor unit was missing but there was also a gas leak in the indoor unit. He called Hitachi's customer care and informed them to replace the unit as it was defective. Days were wasted in communication between Hitachi and Vijay Sales, Linking road. To make matters worst, an outdoor unit was sent today the 24th April, 2018, instead of indoor unit. After complaining again to Vijay Sales, they said that they would supply the indoor unit tomorrow. I am without an ac in this unbearable heat for so many days through no fault of mine. Can you please ask Vijay Sales at Linking Road to expedite the matter and not inconvenience us so much??

CAPTAIN BERNARD RODRIGUES
regd mobile no: [protected]

I purchased videoncon 43" led from vijay sales (Goregaon east) branch on 18th april'18 which was delivered on 19th but the product was faulty. The led was having bulge on the screen (Just behind logo). Hence we informed the vijay sales goregaon east shop and they placed replacement request. The new product delivered today on 24th apr'18 but again the same issue. Replaced product is also faulty for the same reason. Not happy with the service of vijay sales. Need urgent resolution and compensation for the same.

Hi
We bought philips led tv on 30/10/2015 with 5 year warranty n picture tube failed n product was replaced last year n after 6 month again picture tube got failed..

It looks like i am cheated by philips company as they'd repaired the tv n given the same one to me n their behavior..

Now more than 15 days has gone i 've logged the complained with you, technician came n said there is issue but issue is going on in company so don't know how much time it'll take..

I found this is really ridicules n don't have any trust on this brand, as we're associated with vijay sales, pl get this replaced with other brand n confirm to me..

Thanks
Salil saxena
M: [protected]

We inform us our service provider vijay sales and electrolux company our ac not working properly. After installation we used that ac after 5 months its not cooling therefore we inform vijay sales and electrolux company. Electrolux executive come and open ac he would check 3 days after 3 days he told us coil problem we inform vijay sales in thane office from that day to now its approx 1 month they dont give us a proper details we suggest him if the problem is not clear then give us a replace a product but they told us if company will give then ok other wise we never do that.
Now tell me what to do company told us coil will not available when its available our representative come and change but how many days it will take they dont know even its come or not they dont know i inform vijay sales same situation what they talk they never give a positive reply
i[censored] dont take an action then we dont have an any option we complaint to consumer court.
Please give a reply

my contact no. [protected]
email id : [protected]@gmail.Com
mr. Gajanan suryawanshi

Plz guys think about life and health. You are unnessarily extending your timings. I[censored] know that customer will be come majorly in the evening then what is the use to opened up your branches at 10.45 am. Keep that opened at 12 pm or 1pm to 9 pm. So u r maintaining customers requirement but at the same time u have to think about your staff and their personal life too.
There are many ways but u r just maintained to boost ur turnover.

I had called to provided number of vijay sales dadar branch.
And had enquired about sony bravia 43inch tv.
The person opposite on call had told that this model is available with all the schemes of ₹0 down paymenton capital finance. As well as he said that scheme will be there for today itself. I asked him for his good name he disconnected the call.
Therefore i went along with my father to buy that product
We saw the tv and confirmed booking.
There after we did all the formalities of emi.
The capital finance person was like no no there is no ₹0 down payment scheme available.
And that fellow told us
U have to do d. P. Of 12800
We was ok with that also
So we asked him will we get delivery today itself
He told us
I[censored] r doing d. P. With cheque ur product will b delivered after 2 3 days
And i[censored] are paying cash ur product will b delivered today itself
We said ok and came down for payment as we wer paying in cash
N then after one service boy came and told us u won't get a delivery today
It will b a day after

Wat was our use of coming there all the way from dadar east to prabhadevi??

We literally wasted our 2 + hrs there and people refused to give delivery

Plus the capital finance person was very unattentive to the customer
He was just using phone and talking with 3 4 people at a time and then was getting self confused about the customer details

I have purchased new refrigerator of samsung make of 253 litres from vijay sales showroom at ashram road ahmedabad on[protected]. The side panels of refrigerator delivered on[protected] is swollen and appear like having big bubbles on both sides. We have not switched on the refrigerator. Please arrange a visit immediately and do needful action. We want a prompt response from vijay sales.

I hv visited vijay sales s g highway branch ahmedabad on 15 th april18.
I got finalised 3 products and got an x price by sales person there as a deal i found it ok and decided to buy.
Then suddenly the lady who was dealing with me denied the price also some senior person also talked rudely since i was with family i decided not to argue.
I m an existing customer to vijay sales since last 3-4 years and i normally prefer buying from vijay sales only.
But by such instances you will loose good quality customers.
I have faced this problem though i m existing customer what abt new customer who are trusting your brand.

Really very poor service and treatment while nobody was even bothered to tell that the offer can’t be fulfilled. I personally asked the sales person and than he started shouting on me and giving other excuses wherein i was with my wife and kid.

Kindly take s note of such behaviour and non customer centric approach by staff of vijay sales.

Regards
Mihir pandya

Ahmedabad

I had purchase hitachi split ac on 8/4/2018 from vijay sales. Indoor and outdoor unit revceived before two days. Today on 12th of april instalation tachnician come but the cooper pipe is not in that box so without connection go back and afte 3 hours of constunt call to vijay sales maninagar no reply come from also no call taken from the dealer. It is very serious that instrument come with out all item of connection

I had purchased this jbl 2.1 soundbar from vs prabhadevi mumbai on 22nd march 2018.

03rd april 2018, just about 10 days later, the subwoofer stopped working, as it goes into sleep/standby mode perpetually. (Worked perfectly for 10 days)

04th april 2018 at 11:00 am, called vs customer care and raised complaint and was given many promises that within 48 hrs someone would attent to this problem from jbl. No complaint tracking number given, nor does this reflect on the myvs app which i was told to download (Waste of time) your useless app!

Today it is 06th april 2018 and finall received soft copy of invoice after much headache. I shudder to think how long you folks will take to get my non functional sounbar working again or replace the faulty item?

I kindly request you to sort out this matter soonest, failing which am planning to employ a lawyer and take this matter to the consumer grievance forum / court.

Calling vs prabhadevi showroom is a nightmare as the telephone is always busy, need to keep trying for 2 hrs at least, when not busy tone, nobody picks up! What a sorry state of affairs for such a reputable business vs.

Corporate office reading in copy - kindly forward this email to your highest management to make them aware of the sorry state of affairs at vs, without failure, or else you are just fanning the flames to vs doom sooner or later!

Please note - i need a full replacement with a fully functional jbl 2.1 soundbar or refund my money at the earliest. Do not play time wasting games with self!

Today, 10th april 2018, no action yet from jbl or vijay sales for replacement of non functional newly purchased jbl 2.1 soundbar

Jbl senior technician visited onsite and confirmed loose connection making / breaking contact inside sub woofer unit. Needs to be replaced / renewed.

Item is not working after 10days of purchase!! Should be replaced with new, not repaired or refurbished!

Vijay sales pune, at pimple saudagar yesterday on 8th april i bought aquaguard ro delivery date is promised on next day 9th april 2018, i called several time on the delivery date. It is still confirmed to give delivery in day, even i visited shope. They still confirmed that i will get delivery till 10 pm in night.

I didnt got delivery. This guys making fake commitments. If they don't know to keep commitments they should close there shop and go home.

I had registered a compliant in Vijay Sales for my Electrolux AC cooling problem for which technician took the AC unit and compressor saying he will reinstall it next day but now it has been week and Vinay Sales nor technicial is responding.

I think it's a pure theft.

Need an immediate action.

Attaching bill.

I have given complain of my tv last week but still now the problem is not resolve... Is this the way u dealing with the customers... Ur telly caller also not have manners to talk... N also i realise i did a huge big mistake taking tv from ur shop... Damn pathetic service o[censored]rs. Everyday m calling n requesting the telly callers to plz send someone for the pickup but they are just doing fake commitment... I[censored] company can't send the man according to costumers request then why u commit for the same... Now i will do one thing i myself will get the tv to your damn shop coz u ppl are least bother