Vijay Sales Complaints & Reviews

Hi
We bought philips led tv on 30/10/2015 with 5 year warranty n picture tube failed n product was replaced last year n after 6 month again picture tube got failed..

It looks like i am cheated by philips company as they'd repaired the tv n given the same one to me n their behavior..

Now more than 15 days has gone i 've logged the complained with you, technician came n said there is issue but issue is going on in company so don't know how much time it'll take..

I found this is really ridicules n don't have any trust on this brand, as we're associated with vijay sales, pl get this replaced with other brand n confirm to me..

Thanks
Salil saxena
M: [protected]

We inform us our service provider vijay sales and electrolux company our ac not working properly. After installation we used that ac after 5 months its not cooling therefore we inform vijay sales and electrolux company. Electrolux executive come and open ac he would check 3 days after 3 days he told us coil problem we inform vijay sales in thane office from that day to now its approx 1 month they dont give us a proper details we suggest him if the problem is not clear then give us a replace a product but they told us if company will give then ok other wise we never do that.
Now tell me what to do company told us coil will not available when its available our representative come and change but how many days it will take they dont know even its come or not they dont know i inform vijay sales same situation what they talk they never give a positive reply
i[censored] dont take an action then we dont have an any option we complaint to consumer court.
Please give a reply

my contact no. [protected]
email id : [protected]@gmail.Com
mr. Gajanan suryawanshi

Plz guys think about life and health. You are unnessarily extending your timings. I[censored] know that customer will be come majorly in the evening then what is the use to opened up your branches at 10.45 am. Keep that opened at 12 pm or 1pm to 9 pm. So u r maintaining customers requirement but at the same time u have to think about your staff and their personal life too.
There are many ways but u r just maintained to boost ur turnover.

I had called to provided number of vijay sales dadar branch.
And had enquired about sony bravia 43inch tv.
The person opposite on call had told that this model is available with all the schemes of ₹0 down paymenton capital finance. As well as he said that scheme will be there for today itself. I asked him for his good name he disconnected the call.
Therefore i went along with my father to buy that product
We saw the tv and confirmed booking.
There after we did all the formalities of emi.
The capital finance person was like no no there is no ₹0 down payment scheme available.
And that fellow told us
U have to do d. P. Of 12800
We was ok with that also
So we asked him will we get delivery today itself
He told us
I[censored] r doing d. P. With cheque ur product will b delivered after 2 3 days
And i[censored] are paying cash ur product will b delivered today itself
We said ok and came down for payment as we wer paying in cash
N then after one service boy came and told us u won't get a delivery today
It will b a day after

Wat was our use of coming there all the way from dadar east to prabhadevi??

We literally wasted our 2 + hrs there and people refused to give delivery

Plus the capital finance person was very unattentive to the customer
He was just using phone and talking with 3 4 people at a time and then was getting self confused about the customer details

I have purchased new refrigerator of samsung make of 253 litres from vijay sales showroom at ashram road ahmedabad on[protected]. The side panels of refrigerator delivered on[protected] is swollen and appear like having big bubbles on both sides. We have not switched on the refrigerator. Please arrange a visit immediately and do needful action. We want a prompt response from vijay sales.

I hv visited vijay sales s g highway branch ahmedabad on 15 th april18.
I got finalised 3 products and got an x price by sales person there as a deal i found it ok and decided to buy.
Then suddenly the lady who was dealing with me denied the price also some senior person also talked rudely since i was with family i decided not to argue.
I m an existing customer to vijay sales since last 3-4 years and i normally prefer buying from vijay sales only.
But by such instances you will loose good quality customers.
I have faced this problem though i m existing customer what abt new customer who are trusting your brand.

Really very poor service and treatment while nobody was even bothered to tell that the offer can’t be fulfilled. I personally asked the sales person and than he started shouting on me and giving other excuses wherein i was with my wife and kid.

Kindly take s note of such behaviour and non customer centric approach by staff of vijay sales.

Regards
Mihir pandya

Ahmedabad

I had purchase hitachi split ac on 8/4/2018 from vijay sales. Indoor and outdoor unit revceived before two days. Today on 12th of april instalation tachnician come but the cooper pipe is not in that box so without connection go back and afte 3 hours of constunt call to vijay sales maninagar no reply come from also no call taken from the dealer. It is very serious that instrument come with out all item of connection

I had purchased this jbl 2.1 soundbar from vs prabhadevi mumbai on 22nd march 2018.

03rd april 2018, just about 10 days later, the subwoofer stopped working, as it goes into sleep/standby mode perpetually. (Worked perfectly for 10 days)

04th april 2018 at 11:00 am, called vs customer care and raised complaint and was given many promises that within 48 hrs someone would attent to this problem from jbl. No complaint tracking number given, nor does this reflect on the myvs app which i was told to download (Waste of time) your useless app!

Today it is 06th april 2018 and finall received soft copy of invoice after much headache. I shudder to think how long you folks will take to get my non functional sounbar working again or replace the faulty item?

I kindly request you to sort out this matter soonest, failing which am planning to employ a lawyer and take this matter to the consumer grievance forum / court.

Calling vs prabhadevi showroom is a nightmare as the telephone is always busy, need to keep trying for 2 hrs at least, when not busy tone, nobody picks up! What a sorry state of affairs for such a reputable business vs.

Corporate office reading in copy - kindly forward this email to your highest management to make them aware of the sorry state of affairs at vs, without failure, or else you are just fanning the flames to vs doom sooner or later!

Please note - i need a full replacement with a fully functional jbl 2.1 soundbar or refund my money at the earliest. Do not play time wasting games with self!

Today, 10th april 2018, no action yet from jbl or vijay sales for replacement of non functional newly purchased jbl 2.1 soundbar

Jbl senior technician visited onsite and confirmed loose connection making / breaking contact inside sub woofer unit. Needs to be replaced / renewed.

Item is not working after 10days of purchase!! Should be replaced with new, not repaired or refurbished!

Vijay sales pune, at pimple saudagar yesterday on 8th april i bought aquaguard ro delivery date is promised on next day 9th april 2018, i called several time on the delivery date. It is still confirmed to give delivery in day, even i visited shope. They still confirmed that i will get delivery till 10 pm in night.

I didnt got delivery. This guys making fake commitments. If they don't know to keep commitments they should close there shop and go home.

I had registered a compliant in Vijay Sales for my Electrolux AC cooling problem for which technician took the AC unit and compressor saying he will reinstall it next day but now it has been week and Vinay Sales nor technicial is responding.

I think it's a pure theft.

Need an immediate action.

Attaching bill.

I have given complain of my tv last week but still now the problem is not resolve... Is this the way u dealing with the customers... Ur telly caller also not have manners to talk... N also i realise i did a huge big mistake taking tv from ur shop... Damn pathetic service o[censored]rs. Everyday m calling n requesting the telly callers to plz send someone for the pickup but they are just doing fake commitment... I[censored] company can't send the man according to costumers request then why u commit for the same... Now i will do one thing i myself will get the tv to your damn shop coz u ppl are least bother

To,
Vijay sales
Mumbai.
Date – 04.04.2018

Dear madam\sir,

Sub – poor services against product delivery.
We have purchased voltas split ac on 30th march 2018 from vijay sales santacruz (West). We have already done all documentation including part payment of rs – 11842. Till date we have not received our product delivery.
Kindly do the needful, otherwise we have cancelled the sales order. For your information find the below mention loan details.

Yours faithfully,
Prakash p padave
[protected]
Prakash. [protected]@tmf.co.in

Name – prakash p. Padave
Add - vaman kamble chawl, d’mello compound, vakola bridge, santacruz (E), mumbai – 400055
Product - voltas ac 123c2a (3 star) 1 t. Sblset+wagner tower
Booking date – 30.03.2018
Finance – capital first ltd.
Sales order - v no - 110-q-so 6689
Amount = 27990 – 11842 (Paid) = 16148.

I rahul kakad had purchased videocon ddb television from vijay sales on dtd. 10.04.2017
The same television has been faulty twice in a year.
It is faulty today. When tv is on condition suddenly the some smoke arise from the backside. This is the second time.
My family is afraid of veiwing to use the same television.
Hence it is requested to replace the television as the same is in the warantee period.
Pl compensate suitable against the horror caused by this incidence through which my family members passed through,
Otherwise i ii have to approach to consumer court.

— forwarded message —
From: nadeem pawaskar
Date: sun, apr 1, 2018 at 6:21 pm
Subject: re: fw: vise ac defective unit, poor cooling, unbearable noise and bad burning smell coming out for the unit
To: vs care mumbai

My original complaint refrence no 1712b051403 dt.[protected] was attended by your technicians after l0 days that too after lots of reminder calls and emails from me.
That time your technician just cleaned the air filter and gave lots of advice and tips about how to use ac and told us to observe for some days. But the problem of burning / gas like smell, poor cooling, and unbearable noise not solved. Received call from vijay sales vecare andher inquiring whether problem is resolved or not. My reply was negative, in response your customer care executive assured me of needful action from your side. But no further action taken by your customer care or service center vecare in this regard.

I again complained to your customer care reference no. 1803-b13100697 dt.[protected]. One of your technician attended 2 times in this regard again he cleaned the air filter and gave lots of advice and tips as to how to use the ac he also told me that he will recommend to the vijay sales to do wet service to solve the problem.
After two days i received call from vecare andheri asking whether my complaint is solved, my reply was negative and i told the customer care executive all the facts.

I waited for 2 days but no initiative from your side so i again called the vecare andheri on [protected] inquiring about the status of my complaint. I was shocked to know that my complaint was resolved and closed in their records. I requested to your customer care executive to transfer my call to some senior person. My call was transferred to mr. Rajesh rajbahar mobile no.[protected]. He arranged another technician visit on friday[protected].

This technician one man show came without any assistant he had done the wet service with my help. After wet service he sprayed deodorant in different parts of ac and told that there will be no bad smell in future. But still the problem not solved, instead it had became more troubling and unbearable with tremendous increase in the noise after wet wash, bad gas like burning smell and poor cooling problems are also not solved.

Again receive call from vecare andheri on[protected] inquiring about the issue. Again my answer was negative and also reported the above mentioned facts to the executive. As usual your customer care executive assured me that she will do the needful to resolve the issue. But there after no call from your vecare in this regard.

I waited from 3 days and again called vecare andheri on[protected] times, every time the customer care executive assured me that she will do the need full to resolve my issue but nothing was actually done in this regard. Again on[protected] i called vecare andheri 5 times first 2 calls i talked to customer care executive she again assured me that she will do the need full, but i was not convinced so i requested to transfer my 3rd call to some senior person, and my call was transferred to mr. Rajesh rajbahar he also assured me that he will arrange technician visit as early as possible.

But still no technician calls or visits, i also reminded mr. Rajesh rajbahar by calling his personal mobile no. He told me that my complaint is forwarded to vijay sales and some senior technician will visit and check the problem, he assured me that my complaint will be resolved but it was just a false assurance.

On[protected] i called your customer care no.[protected] and in formed about all the facts the customer care executive told me that he had registered my complaint and technician will visit shortly. There after no visit/call from any technician or any customer care executive in this regard till today[protected].6.00pm.

My complaint is pending / unsolved from[protected] almost 4 months passed. I have to call again and again or mail again and again to remind vijay sales customer care as regards to my issue. I forgot to call your customer care departments closes complaints without resolving. Your customer care and service center persons are just doing nothing concrete to resolve my issue.

This indicates very irresponsible behavior on the part of vijay sales customer care and vijay sales service center vecare andheri. Worst customer care i ever came across.

This is my last mail in this regard, if no prompt action taken from your side i have to initiate legal action against vijay sales

Attachment
Vs digi bill

Subj: ac not delivered after 12 days vide invoice no. V no. 106-q-so-16579/ code[protected] /mobile no. Registered [protected] dikin ac atl50tv 3 star 105tnspl set vide cheque no. 939285 dated 18/03/18 canara bank

Dear all,

We have purchased split ac on 18th mar 18 on gudi padwa day from vijay sales borivali west mumbai.

We have paid cheque on 18th mar 18 and got cleared within 3 days.

We have not received our delivery and fitted till date. (Writing this message after 12 days of harassment / no proper rely by vijay sales office)

Further we are doing daily inquiry to vijay sales but no concrete answers from vijay sales office.

In fact they have delivered broken ac with black spot on ac and we have rejected the same piece.

Ac men from daikin has come to our house and not fitted and rejected the same.

Now it is high time as i believe after taking money vijay sales is not interested any more

We await your reply by today else we will file complaint against vijay sales with this copy of email and will publish the same in all news paper for same.

Regards
Sandeep kamani
+[protected]

Your Cashier Mr Sushant Lanket & his boss Mr Tarun K were trying to cheat us by giving us wrong information on the SBI credit card cash back offer AFTER we made the purchase. The issue was later sorted out after intervention of Mr Gaurav from accounts. Both Tarun & Lanket kept giving contradicting information till Mr Gaurav clarified
Tarun kept insisting to send an email to him only; didn't trust him with any action so posting here

I purchase vise tv from vijay sales they already
1 time repair my tv n gives me return after 10 -15days then after 10 days i face those problem again they pickup my tv after 15 days off complaint n now complete 15 days they not gives me replacement tv &. I asking about my repairing to repair department they gives me cheesy reasons & i call to customer care they don't receive any call then i want to ask vijay sales why you appoint customer care officer i call on [protected] this number they not received my calls

I have purchased videocon tv from vijay sales on may 2016 at surat, gujrat.
. But on today i. E. March there was problem in motherboard so it needs to change it as per videocon customer service engineer... But after nearby 45 days passed away, and no motherboard arrival at care center... Every time they make me fool and give new excuses with new date... My tv got down on last 45 days, they can't know how much we are suffering... Worst service privided by both videocon and vijay sales care center... I also resulted complain on vijay sales and face same excuse... I can't understand our prime minister how can make new digital india with this worst companies which can't able to give proper service...

From - dharmesh rathod
Mob. [protected]

Booked a refrigerator on 12th march 2018. The payment is made and i have the bill, today is 18th march 2018. Still i have not received the delivery. Everyday the customer care keeps on lieing saying today morning 5 am frm bhiwandi your fridge is shipped. It takes 2 hours frm bhiwandi to my home and its going to be 1 week now i wonder if the person coming walking with my refrigerator? My first and last deal i would not suggest anyone to buy from vijay sales its a fake brand which sells false promises to people.

On friday 16th march 2018, i went to vijay sales for tv. And i purchased sony's tv on full finance. The sales person there told me that i will receive it the next day that is saturday 17th march 2018. So me and my family waited in an excitement.
The next day i. E. Saturday 17th march 2018. I called up vijay sales asking for the time when will my tv arrive. The female other side says "your tv is on finance so it takes one day so delivery will be tomorrow i. E. Sunday 18th march 2018".
Today i. E. Sunday, my dad called up and again asked for the range of delivery timings and was informed between 2pm to 5pm. It's been 9.15pm and yet tv is not delivered. He called up again for the same and was again informed that the delivery timing was from 2pm to 10pm.
I mean what the hell is going on!!!