Vijay Sales Complaints & Reviews

I have been told by the vijay sales Executive DAULAT that I will be getting 2018 model of DIAKIN ac. Bt received 1 year old that is AUG 2017 MODEL outdoor and indoor unit whixh the product is also getting frequently tripped. I have been cheated at high. If i dnt get any action for this or compensation I will raise my complaint to even more level high. It is so disgusting service by VIJAY SALES. i want action for this.

I bought an ac from vijay sales infiniti mall, andheri, mumbai on the 14th
(Sales order 111-r-so1711)
First the bill was made wrong with the wrong model - you billed me for a 5 star model and put down a 3 star
I had to go back to correct this (Waste of time, money, effort)
Then the manager there promised me delivery by today (16th)
When i called customer service, twice they assured me that the delivery would happen
But the ac has not been delivered.
This is downright fraud and malpractice

Dear concern,
I am really very disappointed with the customer service received from vijay sales for the complaint logged. Customer sensitivity is as good as negative. This is the 2nd time i have faced this issue with them and even after follow-ups, no update received. After trying to reach them couple of times on their customer care number and waiting about 30mins each time, i had dropped them a mail at [protected]@vgmail.in on 2nd may'18 to finally get a complaint nos. Mum[protected] on 8th may'18 that too after a reminder.

Below is the
We received a sms (Servicing will be done by cooling[protected], sv point [protected]) on 11th stating that engineer will come on that evening at 4pm to attend the call, but he didn't turn up.

On 12th, your engineer called and said he will attend the call that evening but the same result. He never turned up. He was even insisting that the machine is out of warranty as it seems he wanted to ask for extra money for servicing. I made it clear to him twice that machine is very much in warranty.

Finally yesterday on 13th, your engineer came in the evening and checked and just left saying hard copy of the bill will be needed and soft copy wont work. He again said that machine is out of warranty which we told him to check the records. He even wanted us to pay rs. 350 extra as hard copy wasn't available. He asked us to get the hard copy form vijay sales store. When we called him on 14th, he said he has already closed the ticket.

Now in mean time our machine dryer has stopped working. Kindly let us know how are you gong to assist us to resolve this issue else i will be escalating it to the higher ups and log consumer complain too.

I don't think this is the kind of customer service we are looking for when we purchase anything from vijay sales.

Hope we will get the update at the earliest.

Your complete name : vishwanath rao
Contact number : [protected]
Alternate no. : na
Brand : videocon
Product: washing machine
Model: zaara royals 7.5kgs
Dealer: vijay sales
Date of purchase : 27.12.16
Pin code : 400016
Complete address : 27th parekh chanbers, 2nd floor, rd. No 5, shivaji park, mahim, mumbai

Problem (): dryer tub collar broken and dryer not working

Under warranty : yes/no/? = yes
Out of warranty : yes/no/? = no
Service: yes/no/? =
Extend warranty: yes/no/ = no
State: maharashtra
City: mumbai
District:
Serial no: wm vs76z11-eba

The purchase date for the microwave i purchased is 9th may 2018. The delivery was suppose to be done 48 hours later. Delivery was done after 4 days. Today is 15th may 2018, the product is just lying here at my house. No update from the installation team. This is the worst buying experience ever. Such good brand but service is pathetic. Slow and no service performance. I want to return the product now. I would rather consider buying from a store that appreciates my business.

I bought an led in may 2016 and bought an extended 3 year warranty. There was a recent issue in the led for which i raised a request with the customer care.

However when asked about payment details.. I was told that the details will be provided by the visiting engineer. Agreed.

So my question is - why doesn't the customer care executives know about the charges? Wouldn't these be standard all over.

Other charges are secondary.

Today i got a call from the engineer and was informed visiting charges are 590rs

Honestly, this is like fooling customers. I have never heard 590rs just for a visit?

This is vijay sales, a reputed fraud.

Why aren't we receiving charges and details when we 1st talk about our concerns.

All that i was asked for by the engineer was my purchase details and address. Wouldn't this data be already stored in your database.

I'd really appreciate if someone could look into this and get back to me.

One of the worst services ever.. In spite of calling the customer care from last 15days, no proper response.. Everytime i get a reply that it will be done in 48hours.. The customer care staff is least interested in hearing the problems.. Tv installation was done but d2h connection is still pending.. Everytime a new person will pick up the call, will hear the whole story and the end reply will be that it will be done in 48 hours..

I purchased a Videocon refrigerator just before 6 months of 30000 so it's in warranty now. Just prior to one month, the refrigerator stopped working and on 6 April 2018 I registered a complaint to the Videocon service centre. They sent their engineer thrice at my place to solve the issue but they did not have any knowledge and just went without repairing it. it's been over and above one month that the refrigerator is not working and daily lot of good is getting wasted due to this and that too in summer. I got the news that the Videocon company is about to get shut and so the engineers are not getting their salaries and they have left the job. So I then approached vijay sales vasai branch and spoke to the manager about my problem. He was very rude to me and didn't even bother to help me. I told him if he can send any engineer through their reference on an urgent basis and if not then please provide a replacement asap but he denied and did not help at all. Now whom shall I approach. I purchased it from vijay sales. They got their profit on the sales so they think they are done with their work. Is this a good service provided by them?? They do not believe in providing after sales service. Their service just ends when the customer has made the payment and they get the money. Videocon is almost shut now. No one to repair my refrigerator. What shall I do of this 6 months old refrigerator now.

Dear manager,

We had purchased hitachi air condition on 4th march 2017 with extended warranty with wonderful promises about your warranty.
This is very sad to inform you that there is cooling issue in my air conditioner and complain lock on 2nd may and promised by customer executive that it will attend in 2 days. On follow up with you executive on 4th may, they were say we are preparing complain sheet.
I am surprised to see this kind of false commitment from vijaya sale.

Kindly provide the service in 24 he or i don’t i have any choice to go to consumer court.

Thanks

Yogendra
[protected]

We purchased a 1.5 ton ac, voltas from the prabha devi, vijay sales outlet on the 5th of april, 2018. We are sold the ac and promised installation by the vijay sales staff. Since we live in baroda, we arrived in mumbai to complete the installation on the 4th of may, 2017.
Since the 4th we have been put through a terrible ordeal with the vijay sales staff.
Firstly, the voltas technician has refused to install the ac. According to the technician the square are of the room is not compatible with the 1.5 ton ac purchased.
Despite repeated requests, the voltas technician was unable to produce any official list of rules and regulations which mention that the company can refuse installation.
Secondly, even if such a rule existed, why were we not informed at the time of purchase about such rules. Why were we sold the ac hurriedly without any sales executive asking us about the size of the room.
The owner of the ac is a senior citizen, and she has been put through enough stress by the impolite staff at vijay sales, namely, the manager-sunil.

We have now been promised a refund of our money, and have been confined to our home since the 5th, waiting for the vijay sales team to collect the ac and for the company to process the request.

This is terrible service and we would like to register a formal complaint.
Moreover, we will take this up with the court, the media and ensure such mis selling and inconvenience is not caused to future customers.

The aforesaid mobile was purchased on 18/04/2018 and returned on 01/05/2018 @ borivali west outlet. We were assured about refund within 3 days by sujit gupta but still not received sum of rs22990 in the name of dhiraj v advani inspite of regular follow up. Dolts like amit shirgaonkar do not even take calls or reply. I am afraid co. Name gets tarnished by such unhelpful n unbecoming attitude towards customers. We solicit your immediate cooperation for refund. Regards - vinod advani

We bought Videocon (MODEL NO VKG50FH-FDA) from Vijay Sales Borivli West Mumbai on 27.05.2015 under warranty (3 years) for Rs. 55990 (aprrox. 560000) Requested for repair : mid of February 2018 Since the part of the TV was not available, they offered replacement with a new Videocon TV of 50”. We surrendered the TV by visiting the factory of Videocon on 19.03.2018 as advised by Vijay Sales. We were then promised that Videocon TV( Model no. VNV50Q549SAMP) will be given. But later on we were asked to pay extra Rs.5000/= Cost of new LED Rs.43000 (currently in Vijay Sales). There are only two models of Videocon that are available with their valuations currently in Vijay Sales. 1. Model no. VNV50Q549SAMP 2. Model no. VNV55Q549SAMP We had asked for the 55 inches TV COST equivalent to our previous LED. They had given us options : 1) We will get old model's new TV as replacement. 2) We can pay 5, 000₹ For LED of 50” (43, 000₹ VIJAYSALE PRICE). 3) We can pay 17, 000₹ FOR new LED of 55”. (Valuation 54, 000₹ VIJAY SALES) We asked for opting the option 1...to which we were told that the TV is not available. AS WE DONOT WANT TO PAY SINCE LED WAS UNDER WARRANTY

Hi,

I am neha gupta, and purchased an ac of daikin from vijay sales on may 8, 2017.

My service period of one year is about to expire, i was offered a plan of an extended warranty at the time of purchase by vijay sales, which i wanted to opt for now. Daikin is charing me higher rates so i wanted to opt for vijay sales extended warranty.

When i tried to contact the vijay sales customer care executive over call yesterday, he said me i can only opt for warranty at the time of purchase, later he asked me to visit surat piplod branch where he said he can help by asking company to extend the warranty.
When i visited the branch an executive named mr. Sagar roy spoke unprofessionally saying why did i come after a year of purchase. Now the executive said me i can extend until 11th month of purchase.

The sales executive have incomplete knowledge, they never informed me at the time of purchase of the period until when i can extend the warranty even now they are changing statements with the audacity to talk in street language, treating as a person has come to buy grocery from his shop.

Why would i bear the cost of the wrong information/ miscommunication from your sales executive?

Kindly look into the matter. I have attached the bills of my ac.

I will be taking this matter to consumer forum and social media platform as well.

We had purchased 2 nos. new vise brand led tv's on sunday i.e.[protected] from Vijay Sales Patel Nagar branch vide V No. 308-R SI643at a price of Rs 14000/- each. Remote is not found in one of the box and this error came to notice when the technical person from Vijay Sales came for installation today i.e.[protected] that too after several follow ups. on informing the same to VIjay sales over telecom, they seem to be negligent and are not agreeing to provide us the Remote. now they are avoiding my calls (reasons best known to them). this new LED TV is useless to me w/o its remote.
i request for an immediate intervention in this regard as a delay to it may further keep the things in lurch leading to conflicts.
hope my request is considered as genuine an an action in this regard is taken.

First i chose an air cooler at price. Rs. 6000 (We have bajaj fin card.) sales person said product should be worth minimum rs. 7000. Then we chose symphony air cooler worth rs.6999. Though not sure if emis were eligible or not. So we asked same sales man he said he has to ask finance dpt. He comes back and says product should be minimum rs. 7300 worth and condition can not be changed.

Then i asked other sales man about same product (Rs. 6999) he said it is eligible for emi.

(I suspected he is deliberately doing this, so that customers will buy product which are more expensive just to be eligible to get it for emi. I think consumer court should audit this as it is unethical to force consumers to buy expensive product)

After they (Sales person, then cashier then manager) said "they don't provide home delivery for air coolers." (They used this very words.). My house is at 2nd floor. If it were at ground floor i might not had objected.
Then i brought them (Sales man and cashier) to notice that vijay sales website says they provide free home delivery for home appliances. He said i should speak to manager.
Manager said we don't provide home delivery for air coolers. I asked him if they will take responsibility (As in replace the product) if product gets damaged while i carry it to my house which is at 2nd floor. He denies that too, and simply says it will not be damaged as product is very light in weight.

Store - vijay sales, near new panvel bridge.
Product dimensions lxbxh in mm - 522 x 400 x 705
Gross weight - 10.13 kg

Hi team,
I ordered a new samsung fridge from the below address.
Address: opp. Wonder mall, ghodbunder road, kapurbawadi, thane, mumbai, maharashtra 400607.

I was using a bajaj finserv card to make the purchase. Since this was a gift for my in-law's who stay in thane. I requested / begged the outlet to delivery it to the thane address. However after several request and begging, i did not get any help of support. The fridge got delivered to the registered address which is my chembur address. Post delivering the fridge the delivery people are asking for money and said will not leave until they get some chai and pani.

Now sure how vijay sales is going to treat this. But as a old customer it was my duty to inform you guys. You guys can do what u want this.

Hi i have purchased sun flame four burner spectra gas from bandra west vijay sales in first week of april and its not even a month the plate are getting rusted. And the buttons are grey part is automatically coming out. What is the use of taking well known brand product which is not even work for a month. Kindly look after it and revert as soon as possible.

I had booked fridge, dishwasher, and other stuff from vijaysales boriwali branch. The fridge was delivered damaged, and got scratches when i made that to notice the delivery team was reluctant to act on it. The fridge body has scratches on side, such costly item they delivered in very bad condition. After few days they delivered ifb dishwasher again it's door was not in proper alignment, the delivery person pushed that door hard to bring it in align also side molding had dent. When i tried to complaint their call center person he very rudely disconnected the call. I must very ill mannered staff they have also service is poor and of no good quality.

I have purchased one haier window air conditioner of 1.5 ton (Vide invoice no[protected] from vijay sales sohna road gurgaon. But after installation by your authorised person, whenever it works, gives unbearable sound. So, do the needful at the earliest. Thanks,. Asim kumar samanta, flat no 10, jagdamba apartment, behind inox mall, near sector 4&7 chowk, gurgaon, haryana. Mob - [protected], mail address [protected]@yahoo.co.in

I purchased an Hitachi AC RSG314EAD (3 star) 1.2ton from VIJAY SALES at Linking road, Bandra. The unit was delivered to us at our residence in Bandra on 17th April, 2018.
After installing the same the installing technician observed that not only the small locks in front on the indoor unit was missing but there was also a gas leak in the indoor unit. He called Hitachi's customer care and informed them to replace the unit as it was defective. Days were wasted in communication between Hitachi and Vijay Sales, Linking road. To make matters worst, an outdoor unit was sent today the 24th April, 2018, instead of indoor unit. After complaining again to Vijay Sales, they said that they would supply the indoor unit tomorrow. I am without an ac in this unbearable heat for so many days through no fault of mine. Can you please ask Vijay Sales at Linking Road to expedite the matter and not inconvenience us so much??

CAPTAIN BERNARD RODRIGUES
regd mobile no: [protected]

I purchased videoncon 43" led from vijay sales (Goregaon east) branch on 18th april'18 which was delivered on 19th but the product was faulty. The led was having bulge on the screen (Just behind logo). Hence we informed the vijay sales goregaon east shop and they placed replacement request. The new product delivered today on 24th apr'18 but again the same issue. Replaced product is also faulty for the same reason. Not happy with the service of vijay sales. Need urgent resolution and compensation for the same.