Vijay Sales Complaints & Reviews

I bought many things from Vijay Sales Belapur branch like 2 split ACs, Two LEDs, Home theatre, washing machine, fridge etc on 01/04/17 but I got the worst experience in delivery and installation too. At the time of selling the product they are like bolbacchans. If a seller is not having product in stock then how can he sell the product. This means you are fooling the customer. And at the time of delivery they say that sorry sir product is out of stock. Isn't that silly answer? The commitment of installing product is within 48hrs but till now my product is not installed. Is this the coustmer service VIJAY SALES give ?

I had purchased a Washing Machine, Water Purifier & a Window AC from Vijay Sales Outlet at Vikas Marg, New Delhi on 29.03.2017 for an aggregate amount of Rs 71700/- via Order No - 304-DVM03-17SOA 713 & 346 . But, contrary to its reputation in the market and my pre-purchase enthusiasm, I have to state that I feel duped by the representatives as the after sales service by the outlet is totally useless.

I would like to inform that I was told by your sales person that all the items would be delivered immediately after payment and since there was a free offer on AC installation till 31.03.17, I was advised to purchase the items before that time so as to avail the benefit of the offer. Accordingly, I had transferred the funds to Vijay Sales Bank Account on 29.03.17 with a thought that the items would be delivered on the same day and I can have the AC installed before 31st Mar, 17.

But to my surprise, even after following up the sales person/ accounts department and various other employees for the whole day, I was told that the order would be delivered after two days for reasons known best to them. Being a rational consumer, I am not saying that all the representatives treat the customers like this, but its very sad to know that they are least bother about customer’s problem.

However, my problems did not come to an end as the installation of Water purifier is still pending. I had been requesting their sales person for the past one week to arrange for the installation of Water purifier, but the same has still not been arranged and now I am literally fed up with his daily excuses. Such uncaring and unprofessional conduct from a company that vows on delivering exceptional service comes across as totally unacceptable and oxymoron-ish. I request you to please arrange for the same immediately.

Regards,
Bhawna Wadhwa

​[protected]/[protected]​

I have purchased the Bluestar split inverter AC on 26th March from vijay sales, pune. The installation for AC was done on 30th March 2017 under call number J[protected] and technician was not able to start the AC due to communication error he was getting in the AC .

He told me to raise a complaint so that a person from bluestar can look at it and rectify the issue.
I have raised the complaint number B[protected] on 3rd april at 1: 00 PM.

The customer care person told me that dealer from supra enterprises will respond you in 24 hours. The time has already passed and the dealer is not picking up my phone neither he is calling me back for when he will rectify the issue .

Selling faulting AC and after that not evening acknowledging the issue is the worst I am getting.

The service i am getting from bluestar/vijay sales is very worst. In this case, now i don't want to continue with this faulty AC. Please take this AC back and provide me the refund at the earliest.

I bought a Panasonic AC on 1st April' 2017 from Vijay Sales, Orange County, Indirapuram, Ghaziabad, UP store. Bill provided to me was having only one contact number[protected]. When I asked sales executive for his mobile number so I can contact him in case product delivery doesn't go smoothly. For that sales executive has simply denied that stating it is against our company policies. I tried to contact Vijay sales using[protected] on 4th April when my AC not got delivered. I found this number busy, I tried 21 times since than but this number is still busy.

Which forced me to look for some other contact number on net. I got the number of their Administrative Office in Mumbai at[protected] on net. When I contacted them they asked me to contact Delhi Office at[protected]. When I contacted their Delhi number I got the response that it is an invalid number. Then I tried to contact Delhi Customer Care at[protected], after routing I got IVR message that we are unable to take your call at the moment and call got disconnected.

I have tried to contact them on [protected]@vijaysales.com and [protected]@vijaysales.com with detailed problem but they haven't responded to that also.

Vijay sales, sector 29, gurgaon
Customer id:[protected]

The whirpool fridge was delivered on 5.4.17
The two items 2 daiken acs and water purifier were to be delivered today.

To my great surprise and unexpected from company of your repute, since morning till 8.45 pm i dialled your showroom landline telephone no. atleast 200 times. The telephone was either busy or not replied. Busy one can understand but no reply is a real shame.

You should have responsible staff to attend calls.

No one came to deliver my items. I ordered these items because i wanted immediately. I am living here with family n understand how it is without ac n water purifier in this summer time.

Please make sure that my ordered items are delivered first thing in the morning.

Booked a samsung double door fridge under exchange from vijay sales on 26/03/2017 which was deliviered on 28/03/2017 upon receipt there was a dent on the back side of the fridge raised a complaint for replacement the same was replaced on 30/03/2017 10:30pm but to my surprise it was the same fridge which was on display at the showroom & hence did not accept it again raised a complaint for replacement which was replaced on 01/04/2017 with a fresh one. In the meantime i had to visit vijay sales at least 5 times for the same complaint & follow-up. Bad after sales service nobody seems to know anything about my complaint or what to do with it. I felt like i was taken for a ride all these days as they did not have the stock for replacement. I had to face a whole of issues at my residence also. I was totally stressed out. My family was not happy at my decision to buy a fridge from vijay sales . I lost a whole of medicines which were to be kept under refrigeration, dairy products was spoiled, vegetables & fruits were rotten & had to be thrown away. Pls help as the agency is not negotiating to my problems. Needs a reimbursement to all the losses caused due the negligence of vijay sales..

I hv submitted a compaint 20 days back for service...and the tecnician has nit turned up. The service manager Mr. Jatin (mobile [protected]) is very rude and every time he says some one will come and no one is coming. This is happening since last 20 days...

I recommend not to buy any Vise products...it has pathetic after sales service...total thumbs down...

References Info:
V No. == 112-GTK03-17SO 1081
Code ==[protected]
Name == Piyush Joshi
From: == Ghatkopar Branch
Product == KLY003 Electrolux AC 1 T Split

Order & Payment done on: March 28, 2017
Delivery Promised on: March 31 2017
Delivery status: Not delivered yet

All the efforts to contact the store fails - published number on the invoice is invalid.

Call center falsely promise for a call back from store / delivery in charge - never happens.

I have lost the trust in Vijay Sales, and about to buy another AC from somewhere else.

Not sure, how and when Vijay Sales would compensate for the money paid and the harassment we are going by.

I need a refund I bought a sharp inverter a/c from Vijay sales on 28th may 2015 with lot of promises given by sales man at the store for the product especially its inverter a/c and charged me more than 40 thousand for it . With in few months I have started to face gas problem now every time I can't spend 5000 for gas refill secondly service wen I call service centre @ Vijay they tell me sharp is gone from India so they can't promise the service to be done on time so why were they so fast while taking 40 thousand . I need a refund for this product .period !

I purchased a microwave oven (make- Godrej) (Model No. GMX23CAIMKM) from your Tilak Road Pune branch on 26/03/2017.

I received the delivery on 27/03/2017. When Godrej company technician came for giving the demo on 28/03/2017, he noticed that one of the part known as 'Coupler' is missing in the product.

I tried to contact the store immediately, but nobody picked up the phone. On next day on 29/03/2017, I informed your store about the missing part. I was told that, after checking the details of dispatch and the stock, they will revert to me regarding the same. But I did not receive any reply from your side.

Hence I once again contacted the store manager Mr. Prashant on the morning of 30/03/2017. He again asked for another day to look into the matter. I did not receive any reply from him, hence I personally visited your store on the evening of 31/03/2017. After consulting with the company technician over the telephone, your manager Mr. Prashan gave me the part know as 'Coupler' and I was assured that, I will not have any problem installing the same.

However, when I came home and tried to install the part, I could not do so. Hence, I contacted the company technician and after discussion with him, it was revealed that, I had received a wrong part from your store. The Coupler given to me, was suitable for some other model and not of mine.

On the same day, I brought the fact to the notice of Mr. Prashant. I was told that, the correct part required by me will have to be ordered from the company and will require two to three days to arrive.

Finally today on 04/04/2017, I received a call from your store, that the part required by me has arrived and they asked me to collect the same from the store.

I requested them to send a person/technician to my house, to install the part. For the obvious reason that, once I have received the wrong part and I was not able to install it, so the same thing should not happen again.

But they have refused to send a person saying there is shortage of man power.

Here I would like to bring to your notice that, first of all it was your fault that the part 'Coupler' was missing in the product delivered to me. Secondly, still I went to your store again, to collect the part, but this time I was given the wrong one. And now once again you are asking me to come your store all the way again and collect the part. This is simply not done...

So please take a note of this and send your person to my house with the correct part to install the same. I am enclosing herewith copy of the invoice for your reference and to trace the other details.

Thanks & Regards

There are very good salesperson at VIjay Sales, good enough to lure the customer for their product sales. It is only after the customer pays the token amount then they show their real face. Company is follwing an unsaid and unwritten motto which is:
Before making the sales : Customer IS GOD
After making the sale: Customer IS DOG
After paying the booking amount the customer has to wait for an uncertain period of time for the delivery, the main cause being negligence from VIjay Sales to forward the order to the main company. And after the product is delivered then they will behave as if they have no responsibility towards the customer. Such is the company so BEWARE!! before buying any product, if you have tremendous amount of patience and tolerance then please go ahead or else pay some extra money and buy from any other reliable source ...
- irate customer

I bought a Vise Led 48 inch on 27th July 2016. 15 days ago its display stopped working and only sound was working.

I registered the complaint to Lotus Electronics Bhopal from where I purchased the TV. The complaint was registered on 24th March 2017 but still my television has not been repaired. Please help.

Name: Aamir Khan
Bill No. 62R1603074
Purchase Place: Lotus Electronics Bhopal
Brand name: Vise
Company name: Vijay Sales

My self Vinay Yelnoorkar on dated 26.03.2017 I booked AC in Vijay sales having details chasis no. ES12M5C (172-PNV03-17SOARFCV 120) at Panvel. Before booking I asked the representative of vijay sales for the delivery date they told it will be after two days but I told them please deliver it up to[protected]. According to delivery date I removed my window AC & modification of window is completed. But on dated[protected] when I visited to Vijay Sales at time 14:00 hrs. I came to know that delivery will not be possible up to[protected]. So I asked to sales manager why you committed me to deliver on dated[protected] he gave me lot of reasons & I asked him if the stock was not available why you took booking? Because of this matter I have to suffer physically & financially. So I request you to look in to the matter. If any details required please revert me.
Thanking you
Vinay Yelnoorkar
Ph. no. [protected]
Panvel

Hi I am shashi bhushan from gurgaon palam vihar, have buy one split ac from vijay sales mg mall road gurgaon
And they have commit that on Saturday your ac will install
Saturday morning have call their customer care they said to me that still your case is not register then have asked them to please ask your sales team who has sale that ac to me to call me then one guy came on the phone his name is Rupesh he is big lier and really don't know how to talk with a customer
He told me that your case is register in LG they will come and install your ac
Then same day after noon have called to LG call center they confirmed me that still your call is not register may be agent is miss guide you please ask them to register the call 1st otherwise if we register then you need to pay full amount of installation charge which was actually not ask me before

Another think yesterday have check with rupesh twice and he has confirmed me that sir your call is register and today he has totally denied have face big issue today from vijay sales I really don't know why the sales person rupesh has falls commitment done actullay he is a big lier and customer is satisfied from vijay sales just because of these guys
Have taken leave from my office just bcos of his commitment who is the responsible for that

Hi,
I purchased AO Smith water purifier on 28/06/2016 bill no : 304-DVM06-16SIAAO124 order number 304-DVM06-16SOA1015 from Preet Vihar showroom
My concern is I was attended by Mr Rahul and he told us it the best RO with low maintenance cost.
Now I am very much disappointed to know that it's filters are priced very high and company is saying you have to get its filters replaced every 3000 liter water and it's cost would be 3500 which annual cost comes around 10000 which is very high as compared to other water purifier available in market costing 2000 per annum.
I can't bear this high cost.
So I request you to return this product.

Thanks
VIPUL
[protected]

Respected Sir,
Mera Name Ram Kumar Sehrawat hain. Mene Vijay Sales Pitampura 12/2015 ko EMI Card banwaya tha jiski validity 12/2025
jiska number [protected] hain jo ab bilkul bhi kam nahi kar raha hain
mene es card se mobile kharidna chaha par es card se mobile phone nahi kharida ja saka dukandar ne ese avedh bata kar mana kar diya

me shriman ji se nivedan karta hun ki meri es samasya ko hal karne ki kripya kare aap ki aati kripya hogi
Dhanyabad

This is to place on record that the subject TV was purchased outright ... full down payment on 25/3/17, but till the writing of this mail, delivery has not been effected (Track order: [protected])
Since the Sales person in the Vijay Sales - Borivili branch could not confirm the time of delivery on 28th March - He was requested to deliver the same on 30th March. This was a gift to my parents, but unfortunately no delivery was made on the 30th and no call received about the inability to deliver though I had called in morning itself to check on delivery. It was only when I called in the evening, that I was told no delivery will be effected. And the saddest part is the Engg keeps calling as to when does he have to come and install the TV ...
Its sad that full payment made and the product has not yet reached destination. I have y'day informed the Dhawal who attended to my call y'day on 49555555, that if the product is not delivered today 31/3, it may be treated as order cancelled and the full reimbursement to be made to me.

I have purchased Godrej Refrigerator from vijay sales at satara road, pune on 28 March 2017. They will scheduled my product delivery on 30 March 2017. But till I don't get my product and no one call from vijay sales... So I have canceled my purchase and want my all money back. Otherwise I will complaint in consumer forum. Thanks

Name - Umesh Shirke
Mob. - [protected]

I have to cancel order. i book ac of blue star of model 3HW12LTU 3 star
due personel reason i have to cancel.
also that model is not avaliable anywhere.
i also check it online and other stores.
i think this model be outdated.
i also enquired in blue star company. there is not avaliable.
please do not sell outdated product.
B.H.CHAFEKAR
[protected]

Myself CHANDRAKANT SINGH bought Aquaguard Superb RO+UV+UF from Vijay Sales Pitampura branch, HD-2, Block-HD, Pitampura residential scheme, Delhi on 15 march 2017 via credit card payment of Rs.16500/-
Before delivery I cancelled the order telephonically which was accepted and I was assured that refund will be processed within 7 to 10 days and will be informed.
Till now they have neither contacted me nor picking the phone provided on bill. It is very unsatisfactory service. I have been a regular customer at Vijay sales and bought most of my electronic and home appliances from vijay sales. This time its disappointing.
V.No- 301-DPR03-17SOA 272
DATE[protected]