Vijay Sales Complaints & Reviews

I purchased a microwave oven (make- Godrej) (Model No. GMX23CAIMKM) from your Tilak Road Pune branch on 26/03/2017.

I received the delivery on 27/03/2017. When Godrej company technician came for giving the demo on 28/03/2017, he noticed that one of the part known as 'Coupler' is missing in the product.

I tried to contact the store immediately, but nobody picked up the phone. On next day on 29/03/2017, I informed your store about the missing part. I was told that, after checking the details of dispatch and the stock, they will revert to me regarding the same. But I did not receive any reply from your side.

Hence I once again contacted the store manager Mr. Prashant on the morning of 30/03/2017. He again asked for another day to look into the matter. I did not receive any reply from him, hence I personally visited your store on the evening of 31/03/2017. After consulting with the company technician over the telephone, your manager Mr. Prashan gave me the part know as 'Coupler' and I was assured that, I will not have any problem installing the same.

However, when I came home and tried to install the part, I could not do so. Hence, I contacted the company technician and after discussion with him, it was revealed that, I had received a wrong part from your store. The Coupler given to me, was suitable for some other model and not of mine.

On the same day, I brought the fact to the notice of Mr. Prashant. I was told that, the correct part required by me will have to be ordered from the company and will require two to three days to arrive.

Finally today on 04/04/2017, I received a call from your store, that the part required by me has arrived and they asked me to collect the same from the store.

I requested them to send a person/technician to my house, to install the part. For the obvious reason that, once I have received the wrong part and I was not able to install it, so the same thing should not happen again.

But they have refused to send a person saying there is shortage of man power.

Here I would like to bring to your notice that, first of all it was your fault that the part 'Coupler' was missing in the product delivered to me. Secondly, still I went to your store again, to collect the part, but this time I was given the wrong one. And now once again you are asking me to come your store all the way again and collect the part. This is simply not done...

So please take a note of this and send your person to my house with the correct part to install the same. I am enclosing herewith copy of the invoice for your reference and to trace the other details.

Thanks & Regards

There are very good salesperson at VIjay Sales, good enough to lure the customer for their product sales. It is only after the customer pays the token amount then they show their real face. Company is follwing an unsaid and unwritten motto which is:
Before making the sales : Customer IS GOD
After making the sale: Customer IS DOG
After paying the booking amount the customer has to wait for an uncertain period of time for the delivery, the main cause being negligence from VIjay Sales to forward the order to the main company. And after the product is delivered then they will behave as if they have no responsibility towards the customer. Such is the company so BEWARE!! before buying any product, if you have tremendous amount of patience and tolerance then please go ahead or else pay some extra money and buy from any other reliable source ...
- irate customer

I bought a Vise Led 48 inch on 27th July 2016. 15 days ago its display stopped working and only sound was working.

I registered the complaint to Lotus Electronics Bhopal from where I purchased the TV. The complaint was registered on 24th March 2017 but still my television has not been repaired. Please help.

Name: Aamir Khan
Bill No. 62R1603074
Purchase Place: Lotus Electronics Bhopal
Brand name: Vise
Company name: Vijay Sales

My self Vinay Yelnoorkar on dated 26.03.2017 I booked AC in Vijay sales having details chasis no. ES12M5C (172-PNV03-17SOARFCV 120) at Panvel. Before booking I asked the representative of vijay sales for the delivery date they told it will be after two days but I told them please deliver it up to[protected]. According to delivery date I removed my window AC & modification of window is completed. But on dated[protected] when I visited to Vijay Sales at time 14:00 hrs. I came to know that delivery will not be possible up to[protected]. So I asked to sales manager why you committed me to deliver on dated[protected] he gave me lot of reasons & I asked him if the stock was not available why you took booking? Because of this matter I have to suffer physically & financially. So I request you to look in to the matter. If any details required please revert me.
Thanking you
Vinay Yelnoorkar
Ph. no. [protected]
Panvel

Hi I am shashi bhushan from gurgaon palam vihar, have buy one split ac from vijay sales mg mall road gurgaon
And they have commit that on Saturday your ac will install
Saturday morning have call their customer care they said to me that still your case is not register then have asked them to please ask your sales team who has sale that ac to me to call me then one guy came on the phone his name is Rupesh he is big lier and really don't know how to talk with a customer
He told me that your case is register in LG they will come and install your ac
Then same day after noon have called to LG call center they confirmed me that still your call is not register may be agent is miss guide you please ask them to register the call 1st otherwise if we register then you need to pay full amount of installation charge which was actually not ask me before

Another think yesterday have check with rupesh twice and he has confirmed me that sir your call is register and today he has totally denied have face big issue today from vijay sales I really don't know why the sales person rupesh has falls commitment done actullay he is a big lier and customer is satisfied from vijay sales just because of these guys
Have taken leave from my office just bcos of his commitment who is the responsible for that

Hi,
I purchased AO Smith water purifier on 28/06/2016 bill no : 304-DVM06-16SIAAO124 order number 304-DVM06-16SOA1015 from Preet Vihar showroom
My concern is I was attended by Mr Rahul and he told us it the best RO with low maintenance cost.
Now I am very much disappointed to know that it's filters are priced very high and company is saying you have to get its filters replaced every 3000 liter water and it's cost would be 3500 which annual cost comes around 10000 which is very high as compared to other water purifier available in market costing 2000 per annum.
I can't bear this high cost.
So I request you to return this product.

Thanks
VIPUL
[protected]

Respected Sir,
Mera Name Ram Kumar Sehrawat hain. Mene Vijay Sales Pitampura 12/2015 ko EMI Card banwaya tha jiski validity 12/2025
jiska number [protected] hain jo ab bilkul bhi kam nahi kar raha hain
mene es card se mobile kharidna chaha par es card se mobile phone nahi kharida ja saka dukandar ne ese avedh bata kar mana kar diya

me shriman ji se nivedan karta hun ki meri es samasya ko hal karne ki kripya kare aap ki aati kripya hogi
Dhanyabad

This is to place on record that the subject TV was purchased outright ... full down payment on 25/3/17, but till the writing of this mail, delivery has not been effected (Track order: [protected])
Since the Sales person in the Vijay Sales - Borivili branch could not confirm the time of delivery on 28th March - He was requested to deliver the same on 30th March. This was a gift to my parents, but unfortunately no delivery was made on the 30th and no call received about the inability to deliver though I had called in morning itself to check on delivery. It was only when I called in the evening, that I was told no delivery will be effected. And the saddest part is the Engg keeps calling as to when does he have to come and install the TV ...
Its sad that full payment made and the product has not yet reached destination. I have y'day informed the Dhawal who attended to my call y'day on 49555555, that if the product is not delivered today 31/3, it may be treated as order cancelled and the full reimbursement to be made to me.

I have purchased Godrej Refrigerator from vijay sales at satara road, pune on 28 March 2017. They will scheduled my product delivery on 30 March 2017. But till I don't get my product and no one call from vijay sales... So I have canceled my purchase and want my all money back. Otherwise I will complaint in consumer forum. Thanks

Name - Umesh Shirke
Mob. - [protected]

I have to cancel order. i book ac of blue star of model 3HW12LTU 3 star
due personel reason i have to cancel.
also that model is not avaliable anywhere.
i also check it online and other stores.
i think this model be outdated.
i also enquired in blue star company. there is not avaliable.
please do not sell outdated product.
B.H.CHAFEKAR
[protected]

Myself CHANDRAKANT SINGH bought Aquaguard Superb RO+UV+UF from Vijay Sales Pitampura branch, HD-2, Block-HD, Pitampura residential scheme, Delhi on 15 march 2017 via credit card payment of Rs.16500/-
Before delivery I cancelled the order telephonically which was accepted and I was assured that refund will be processed within 7 to 10 days and will be informed.
Till now they have neither contacted me nor picking the phone provided on bill. It is very unsatisfactory service. I have been a regular customer at Vijay sales and bought most of my electronic and home appliances from vijay sales. This time its disappointing.
V.No- 301-DPR03-17SOA 272
DATE[protected]

Bad Service Provider in Kalyan(W), Thane I had purchase TOSHIBA LED 32P2305 tv 2.5 yrs before and just in Sept 2016 this TV display off.

Please go with the screen shot attached with this Complaints

I made a complaint in Sept- 2016 but till now it is not resolved whenever I call them they are telling us lies each time even there call center executive also telling lies with the customer.

Please resolved my tv display problem.

Dear Sir,

We have booked yesterday freeze online on your site,

But still we have not recieved any refrence number slip etc from your side,
Also Your phone number 61711071 not working properly
Please give reply on urgent basis
we are waiting for your reply

Payment Detail

ANil Kumar Gaggar
Mob-[protected]
Amount-21596
Axis Bank

Regards

Anil k Gaggar

I have bought Lava mobile on 1st Nov 2016 from your outlet at vasai, very next day i came to your outlet to return the mobile, problems were battery was not getting charged & suddenly was getting switched off, your executives diverted me to Lava service station, this was not expected from your staff, we went to Lava service station, they didn't agree to replace the mobile & just formatted mobile & given back, after that visited several times to Lava service station, but the same problem still persists, i have sent mail to Lava company also but no response, i bought lava mobile because, i was trusting Vijay sales, if any problem will be there, will get support from vijay sales, actually i have bought many products from vijay sales & never faced any problem, this was 1st time i faced some problem, this is critical, we can know about service of any organisation only when problem arise, till that everything will be fine only, i hope my belief about vijay sales was true & i will get support from you & help in sorting out this issue & help in getting my mobile replaced

I had purchased vise washing machine vise TV n a Haier refrigerator. I had purchased on installment basis but when the delivery time came u store people from korum mall Thane denied to deliver the washing machine to my other house which was only 2 mins from my original home. As i have 2 house that is one belong to my mom n other belongs to me n i had given documents of my mom's address. I had to exchange washing machine from my other address but they refuse to give delivery n the finance person from bajaj was also not understanding very bad experience with u people I ll never refer others to take from ur store very bad

I purchased a fridge from Vijay sales (Rs 27500) via HDFC bank credit card and 14% interst for 1 year. EMI calculated was Rs. 2469.15 and Total Interest: 2129.8 .

however HDFC is charging EMI of Rs. 2517 per month now.

When contacted to customer care number[protected], they are asking to contact dombivali brach office number.

When I try dombivali offcie number[protected], its always busy and i cannot connect.

I had bought a Godrej Convection Microwave from Vijay Sales, Tip Top Plaza Hotel, L B S Marg. Thane West.
The lights in it are not working now.
I went to Vijay Sales, Customer Care on Friday 3rd March 2017.
The staff there PROMISED me that the technician would come to my place on Tuesday 7th if not on Monday 6th. To my request to send the technician on Saturday 4th she replied in the negative. But when I requested again to send on Monday, she agreed.

We are on Thursday 9th and yet their person has not come to my place.

Not only that NOBODY has contacted me as yet to let me know what is happening.

My father is purchesed a videocon 32"led tv at 21/08/16 and the installetion we noticed the desktop stand is not in good condition we complaining about that with your tachnicion but they said the problem from videocon company so who can we resolve this problem. kindly saggesed a batter way to solved this problem.after this we are see the some dots in tv displey when the tv is on condition.

Dear team,

Please help us i am continue complain by phone but we have no response till now. Please tell me what to do?. Kindly request to you please resolve my problem otherwise return my money.

Vikas chandra..

From: vikas chandra - v5chand-vendor
Sent: friday, february 10, 2017 5:22 pm
To: '[protected]@vijaysales.com'
Subject: complain - hdmi port audio breck

Dear sir/madam,

I was perches a 32” led –vise purchasing date 31 jan-17. Hdmi port not working completely, i am complain again and again but we have no response. So kindly request to you please help me.

Thanks & regards
Vikas chandra
[protected]

I purchased a Panasonic Microwave from your Vijay Sales of Mira road branch as a wedding gift for my cousin, however when I visited her place the model was delivered, trusting the brand i did not visit personally to check however it was shocking that a brand like vijay sales will cheat. The service is appauling.
Please help I have purchased microwave around 25th December 2016, model NN-CT364B, the product delivered was model no - NN-CT353.