Vijay Sales Complaints & Reviews

I had purchased 3 Vise from kalyan outlet for my hotel pinto park in ulhasnagar but unfortunatly one 32inch tv again second time is not working for which i was said its motherboard is not working again which was replaced last time & after making several calls to your customer care has been taken by u on 11th may & not yet been resolved and this same tv last time was repaired after two months
Now 48 inch tv also is not working for which i please request you to resolve it or get it replaced by other1 as soon as possible

We wanted to purchase 1 tone split AC with sleep mode function for our home. We went to Vijay sales for inquiry on 7th May 2017. The sales person showed us different models with sleep mode function, in which we selected Hitachi Model. Before making payment we asked the sales person to confirm about sleep mode function in AC, he said he has confirmed. Then we made the payment of Rs. 28000.00 on same day and received delivery of AC on next day. The installation people came on 9th May 2017 and installed the AC. After installation we came to know that there is no sleep mode function in that particular model. Then we called Vijay sales they didn't responded properly. We went to Vijay sales office on 14th May 2017, the sales person said that he has given us wrong information about the product.
We said that we wanted to either refund or change the product. But the manager did not agree. The manager of Vijay sales was very rude in communication.

Dear sir

We have book new washing machine from you LG make 10 days back and delivered 8 days back. This machine was making lot of noise and one day it was filled down. On 13/05/2017 technician from visited and inspected machine and he observed that noise is committing which is enclosed for your reference so you are requested to change the machine
Regards
Telang
[protected]

I was told that symphony air cooler touch 35 would be delivered by 12th of may 2017which we had bought on 10th of may 2017, After waiting whole day on 12, I called at Vijay sales Panchvati branch Ahmedabad, I was told to get a call back in 10 minutes which obviously never happened. It's 13th may 2017 today. I haven't got the product yet. And these guys are not answering my call. This is pathetic and highly highly DISAPPOINTING . No response from anyone . What am I supposed to do. I have even dropped a mail to customer care in Mumbai, which is equally inappropriate and irresponsible. Would never ever recommend this place today anyone. Would have been better of purchased online.

The service I received at the Andheri branch of Vijay Sales on 05/05/2017 was horrendous. After giving me misinformation about the product I needed I was informed that delivery and instillation were scheduled for 07/05/2017. Instillation did not happen however, despite me sitting at home the entire day. After waiting all day and calling constantly I found out that the sales assistant had written my number down wrong. This meant that the instillation would be scheduled on another day, a day in which I would be out of town. The instillation happened and upon returning to my apartment I am disgusted by the work that has been done. The instillation is atrocious. The AC is not fitted in the correct place and is not straight. The instillation has meant that the screen on my living room window has been torn. There is no water drainage, the pipe has just been left to leak all over my balcony. The outside vent was fitted incorrectly. Outside pipes have been covered with box board and taped to the window and they have not bothered to put a plug on the cable meaning that the wires are directly fitted into the wall. It's unprofessional, untidy and unsafe.

I had purchased symphony air cooler from vijay sales Mahim Branch on 14.04.2017
Vide order.no.101-MH04-17SOA 139 dated 14.04.2017.Cooler Model no.diet 35 T.
After receipt of said cooler I observed that cooler is not cooling properly and some problem in pumping system.
I immediately lodged the complain to Mahim branch with a request to resolve the problem immediately.
The work was assigned to Mr.Kishor Mob.no.[protected] he came to my home on 10.05.17 at 8.40 night but I was away from home.I requested him to come 10 am but he did not reached my home and dropped message to call me at 8.50 night.
This is totally irresponsible behavior and attending the customers complaint at night is not correct way.
Please change this mechanic.

This is to inform you that myself (Krunal makwana) had recently purchased speakers of philips of rs 8990/- on bajaj card dt:-07/05/17.
Vsales representative promised me that the said consignment will be delivered at my place by dt:-08/05/17 but instead of giving delivery on time they were not at all bothered to update me the actual facts and kept telling me that the concern delivery boy will be reaching late at your place, which never showed up by the end of day.

Is this what we are paying for???

Response awaited from #pathethicvijaysalesashramroadbr.

Hello,
I have purchesed vise spilt ac (Invertor) last year may'2016 from vijay seles rander, surat. I have called for service on 21 april'2017, there are no any spare part service provided by company till date. I have called 30 times after 21 april and really disappointed from vijay sales. Please anybody not purchase any item from vijay sales, badest after sales service.

Mahesh sheta
Cell :[protected]

On 08/05/2017, we Purchased Gionee P5 from Vijay Sales Model Town Branch. We asked for a mobile phone with specific feature of OTG support and we were assured by the executive that the mobile is equipped with the feature. As a loyal customer i trusted the words of the executive & buy the phone at Rs. 9199. When we put the phone into use as per our OTG requirement the phone did not have that feature installed. Same day after realising deficiency we asked the store executive to exchange it with the equipped phone. In reply to that the executive denied to exchange the phone and replied in sarcastic manner.
We trusted the words of your executive and purchased the phone we didnot have even use the phone for a day, nor we have damaged it. Rather it is a clear case of breach of trust from your executive.
We want to exchange our product with the equipped one and an action against the executive who misbehaved with us.
We have attached the photo of products, copy of bill along with it.
Kindly take strict action against the executive and the branch manager.

On 3 feb i bought a panasonic microwave from vijay sales. Nn-ct744m. Since i had to go out of station i requested them to schedule my demo once i'm back. I have been calling up vijay sales on regular basis now but no one has been sent. Everytime i'm told that the engr will come or i'm given a false commitment that they will look into it. Disgusted by such unprofessional service. Should not have bought anything from your company as your customer satisfaction rate is only 8%. Wish i had seen this before buying.

I purchased vise ac on[protected] having 3 three years warrwnty. The ac was not cooling 15 days back i made report and it was repaired yesterday on 4-5-2017. After repair it was cooling for three hours upto 7 pm, after that it stopped cooling, i request kindly it may please be get repaired immediately, as it is causing inconvenience in this hot summer.

I have bought a Videocon Refrigerator VZ225PTCRP Pointed Flower Red on 30th april 2017 at Uttam Nagar store. At the time of purchase, I have confirmed about delivery that you have to deliver around 8pm. Your executive has confirmed the same that we will deliver on monday at 8 pm.On Monday i have received call that we will deliver at approx 8:30pm to 9pm but they had not come for delivery, i have waited till 10 pm.

Today, without asking/informing to me, they has come to deliver with defective piece.

Today again i visited the Uttam nagar store and told the same to manager. Store manager told that we will deliver surely at 9pm today but still i am waiting to deliver.

You guys can see how Vijay sales employee are making fools to the customers.

This type of service provided by the Vijay Sales. All employees of this store are useless.

Don't buy any products from here.

I was informed by sales rep at vijaysales, kandivali w that siemens dishwasher carries 10 years rust free warrantee for inner lining of the dishwasher, but the guarantee card supplied by company bears no such coverage and siemens has categorically denied any such coverage over phone.

Vijay sales representative had reconfirmed over phone that this is covered but there is no confirmation available to me on record.

I wish vijay sales to resolve the issue immediately.

Asaw krishna mohan

I had booked a split ac 1.5 t make electrolux on 23.04.17 at faridabad branch at the timr of booking sales advisor commited the delivery on 27.04.17 but not delivered i did many calls on [protected] nobody picked the phone after many times some body picked phone &said delivered today till 9.00pm on 28.4 17 i called to manager subham on [protected] but answer same delivered today till 9.00 pm but not received now on 29.4.17 no body picking the phone what to do.
Harish diwaker
[protected]

Dear Sir,
I had booked Voltas 5star Ac on 17th of April 2017 and a sound bar from Opera House branch. Sound bar installation has been done but for Voltas AC it is taking so many day, already it was lately delivered on 26th of April and yesterday when the person had came for the installation he found some defect in the compressor (Out Box).

I would like to know that how many days more will u need to change and install it is already late from the day of booking and why are your services slow. Customers cant wait for so many days.

My registered mobile number is [protected] with the name Mrs. Sangita Pawar, as the registered mobile number is not working please call on [protected].

Please do the needful at the earliest.

Water cooler simphany touch 110 was pu4ched on 21/04/2017. After trial we understand that it is not cooling properly. After complain it was attended but did not receive satisfactory reply from technician regarding product performances.
Vijay sales us not responding in proper way after selling product. Now product is usd less to use it become scrap for us.
If company want we can retudn this scrap in FREE.

I have purchased one fridge from vijaysales gurgaon. I am working person. I have told them i can get delivery in working hours. They have assured me they will deliver after working hours. Time was after 7 0' clock evening. It's is 10:45 pm but still i am waiting for delivery. Worst service i have ever faced.
This is against mg road gurgaon haryana
Regards,
Ravi shankar
[protected]

*vise air conditioner*
After my second ac service, my ac (First air conditioner) is not working properly. Cooling is not proper (No cooling). And i have bought a new vise ac (Second air conditioner), after few days it's cooling is not proper. I didn't expect this from vijay sales ac. Kindle see through this complaint. Please provide help for given complaint.

Maine bhandup.vijay sale mai friday ko vise ac 1.5 final kiya aur mere ghar par saturday side visit bhi hua. Aur 300 rs liya . Jabb mai sunday ac book kar ne gaya to muje bola stack not avilable. 1 month lagega aur aapko lana hai to thane jakar khud lekar aao. Mera deal friday ko 30000rs mai hua tha aur sunday ko bola aaplo lena hai to 330000 mai lo yaha se. Agar aapke pass stock hai to muje stock khatam hua kaise bola . Sale manager girish matta and amar pal kuar costomer say false information dete hai. Pls acation agains both person. U r company impression very bad.

This is not good from customer point of view. I got an damaged ear phones and i have complained regarding same but no action taken by service center and vijay sales. I need help from your side please help me to replace my ear phones. They are not confessing this. Im not happy with the service of htc

P. S. My mobile details are

Mobile model: htc desire 828 dual sim
Imei no:[protected]
[protected]