Vijay Sales Complaints & Reviews

This incident took place at bhandup west store. Home theatre was booked on 2nd october and it was assured that delivery of the same will be done on dusshera day (11th october 2016) and the same was not done.

Post follow up it was intimated by amol from the concerned store that delivery will be done next day

Can someone from vijay sales please revert for the reason of this lapse

I have purchased tv from vijay sales panvel branch. They have committed to deliver product on dassera before 12 p. M. But still i don't received delivery of tv. Also telephone executive is not supporting after asking about status of delivery and also telephone executive disconnecting call directly without giving any reason for delivery.

For more information please find sales order no. As below.
V. No. 172-pnv10-16so 410.
Code[protected].

Dear sir/madam,

I have purchased vise led before 4 months, since purchase of the tv it used to stuck and sound use to not work for sometime and again normal after two months the mother board was found faulty. I asked for replacement which was not given and again i was asked to use the same tv. I continued watching the same tv again after 2 month the display is found faulty for which i complained but no response for a week the person came and took photos and told the technician will come and again the story will repeat. Vise is a brand you cannot trust on and i want a replace of the product or allow me to change the brand.
This is my complaint number 1609b212010

I spoke to sanobar who told will forward the request and was telling cannot replace. I want my rights as i have paid for the product and the given item was faulty from beginning.

I want a replacement or allow me to go with another brand else refund my money.

I have bought lg refrigerator from vijay sales - janak puri, new delhi on 02nd oct (Bill attached) & the same was delivered at my home on 03rd oct afternoon.

Stickers/tapes were pasted on the body of fridges (Photos attached) which i saw on 3rd evening once i reached home on 3rd evening.

On the removal of tapes large dents were visible therefore it will not be wrong to mention that tapes were intentionally pasted to hide those dents.

This is the pure case of cheating & needs to be looked into urgently.

Vidur grover
[protected]

I purchased an Eureka Forbes W/Purifier Prime UV on 28th Aug 2016 from Ghatkopar Branch. The W/purifier has some problem in its internal circuit. I have raised the complaint to the store but till now they have not given replacement or any other solution. They sent mechanic thrice to check the problem in the beginning but nothing happened. It was a really bad experience that till now I am not getting replacement. Noe the store does not pick up phone calls and they don't respond also. Please tell me what I am supposed to do now? Its been a month and they are just sitting quite. It's really unprofessional. Hope to get a help from here.

On 2-4-2016 vide order no- 361-UND04-16SOAT 12, i purchased a window ac 185DY (5 Star) 1.5T from vijay sales noida. In the first week of this month suddenly had a problem and i made a complaint to voltas customer care but to my utter surpise no one came to resolve my complaint for 4 days despite making several calls. A guy came after 4 days to repair the ac though he repaired the ac but his behaviour was very bad. Now within 20 days of repair the same problem occured again, now its been three days since i made the complaint again and same story is being repeated after making numerous calls a guy came but said that some part is damaged and they dont have the same part and it will further 3-4 days to repair. I purchased the item from vijay sales and i request to redress my grevience at the earliest and take necessary action for unnecessary delay caused by service centre people.
My AC is still under the warrenty period.
Thanks
Ajay
[protected]

I have negotiated and agreed for godrej refrigerator from vijay slaes vashi store for rupees 15000 but at the time for payment they started saying that i need to pay more as price has increased and they missed to update the prices.

They keep on saying the same and finally i end up paying 500 rupees extra however they were demanding 1200 rupees extra from the agreed amount.
This behavior of m/s vijay sales is very bad and i found my self cheated by such big store.

Even after 2 days of making the payment their is no intimation for delivery. And on calling the customer care thrice they keep on saying that they will arrange the call from store and provide you the update

Very bad service and people.

I am very much disappointed.

Hi Team,

I am totally disappointed by the Service provided from your end .
I have purchased new Front end washing machine . Order No. 192-PSR09-16SO 157 From Vijay sales, Pune Satara Road Branch.
The Rat mat which fits at the bottom of the machine was of wrong size. Your Representative informed that he will bring the right size within 2 days.
After 2 days another person from your service section came and informed that it has to be provided from Vijay sales only.
Hence visited VIJAY Sales, informed them ..They promised me that it will provided within 1 day.but so far, no response. Also tried to contact them on the number provided on the invoice but no one picks the call.

Regards,

Yogesh

I bought samsung fully automatic washing machine from vijay sales, sector 29, gurgaon. They promised a 'washing kit' inside the machine but nothing was there when we opened it. Moreover, when we contacted customer care no, they said samsung will provide it. When we contacted samsung people, they told that its responsibility of vijay sales. When we again tried to contact vijay sales, the contact no. Only rings up, nobody picks it up. When two calls from vijay sales executives approached us for ensuring the machine delivery, we told them about our issue but nothing happened thereafter. Moreover, i wrote mails and reminders to vijay sales but so far no response from their side. It seems that vijay sales is least bothered about customer satisfaction and expert in making false promises. Its not matter of a washing kit only but issue of befooling customers by making false promises, which vijay sales is not able to fulfil. Though i had been a regular customer of vijay sales and purchased several products like, one plasma tv, two smart phones, one tablet, one fridge and swveral other small and big items from this outlet of vijay sales just because of the brand name but i faced some or other problem every time. Now, it has reached to its height of irresponsibility. So, i'll not recommend anyone to purchase anything from there and i myself have also taken decision not to purchase anything from there in future. Its simply poor & customer-unfriendly company.

Its really worst
I ordered for an apple mac book pro at vijay sales in hub mall goregaon. They promised me the delivery after four days. Then again two days.
Now again when i contacted them, they said it will take 7 days more. I have already done my whole payment. Now no onje properly responded.
Even now i say, dont ever go in that store. You will loose your money, time and energy as well.
Worst vijay sales ever

We buy 1.5 ton window ac from vijay sales dwarka sector 7 delhi, on 28-jul-16.
That ac has stopped cooling due to condenser leakage, we submit the complaint at vijay sales on 30-aug-16, vijay sales engineer visited us on 02-sep-16 and failed to repair the ac, our ac unrepaired till today 19-sep-16, vijay sales customer care has stopped responding our phones. Please help us to repair our ac immediately.

Vikram kashyap
[protected]

Shrikant D Pawar

Sep 17, 2016
No resolution even after year from vijay sales
Pasting the email communication which i did with customer care.. apart from that did several phone calls also but no proper resolution were provided.. started documenting these things just beacause i should have documentary proof.

Have removed my contact details from this..

email id : shrikant.[protected]@gmail.com

First mail ware marked to them on 23rd july 2016 prior to that i was doing follow ups on phone since october 2015.

All @ Vijay sales,

As discussed with one of your customer care executive please send me all complaint details which are registered with you and what are resolutions you have provided on that complaints. Please find my registered details with you as below,

Regards,

Shrikant

This mail were marked to them on 27th july 2016.

All @ vijay sales,

Further to my mail dated 23rd July no revert from your team neither on phone or on email (as expected).

Finally have taken the details from your board line numbers.

Have made complaint in last year dated 17th October 2015 complaint number 1510B170216 for the onida television ( there was black spot on screen) which was purchased from you guys. Surprised to heared that call got closed without resolution. That time the television was well under warranty.

Again on 25th June 2016 i have registered complaint (1606B253721) as screen were totally blank and no volume. The technician called me once and asking me to bear the charges which i don't want to, as earlier complaint which was registered in 2015 stands unresolved (under warranty period). It's been month now after that I'm chasing your team to update on the issues, every time they are putting it on feedback but no movement.

Once again I'm requesting you please look into this and resolved it asap or else i don't have an option to escalate it to higher up.

Regards,

Shrikant

Show quoted text
Still there is no resolution on below... pathetic service experience i have got from you guys..

Least thing can i expect from you guys, please share me your MD's email id or grevience I'd... please do that atleast...

Hi,
I had given our company vaccum Cleaner for repairing to World Plus Services on 01.09.2016, earlier they told that there was a motor fault but after replacing motor now they told there was a fault in mother board and we had purchase material from thane vijay sales on 08.11.2015 and which was under warrenty but now Mr. Tarik Shaikh and Imran Shaikh are not contacting me and not giving me the clear cut explaination that when they are going to give me vaccum cleaner back after repairing.

Could you please look into this issue and resolve on priority.

Regards,
Lalit Shiyad
Mobile Number: [protected] ( is on your record )
Company name : Anderson Business Solutions Private Limited

We have'ed purched Videocon TV from Vijay sales branch Mumbai Goregoan west on 15/09/2015 3 years warranty. Within a year we had faced twice same problem on TV No display only audio is working.On 25/07/2016 we had recieved TV set and again within a month i.e 28/08/2016 same problem is occuring no display only audio, again we had registered a complain to vijay sales on 01/09/2016 and they told your problem will solve within two days but the engineer came on 10/09/2016 and took our TV set to service centre and recieved our set on 14/09/2016 but TV set recieved without repair i.e No display only audio.We had requested Vijay sales and videocon to replace this faulty TV set because within a year we are facing three times same problem and problem is not soved.Bill ord.No: 104-GW09-15SO 198, serial no.[protected], Dealer name : Vijay sales Goregoan West(Mumbai), complain reference no. MUM[protected].

Today at 13.00 noon i have showed willingness to purchase a tv model no. Vise vm 32h601 chasis no, vm32h[protected].
Exchange details 134048. As they have not made arrangement for prompt delivery of the said model. I have shown my willingness for self delivery. The booking slip was made and they agreed to reduce the cost of earlier tv but they have insisted to pay in full. I requested them to send their person along with me to take delivery of earlier tv but they denied to sale of this said model. It definetly damages your reputation. Such bad treatment to a regular customer like me is not at all expected. I am going to file case to consumer court.

R. V. Gore mobile; [protected]

On 21 Aug'16 I have purchased one Videocon LED from Faridabad that time it has confirmed by Sales team that D2H Platinum HD Pack worth Rs. 650/- free for one year but after installation of LED I got a massage for only 6 Months. In spite of continuous follow up by mails I am not getting any response from their end.
Hence I am thinking that they are cheating with customers to sale their product.

I purchased VISE LED UHD VKT43U5014k ultra television on 31 Aug 2016. But Not in-strolled yet day so how can help you.
I inform 4th time sales manager ([protected]) Vijay Sales purchase centre (Alkapuri Branch, Vadodara(guj) ) But rong commitment every time me.
So i tired and i hope next time im not purchase any Ele Good in Vijay Sales.
I listing Vijay Sales big name in Gujarat market ya right But Service not good only big name i think.
Name :- Ashok Patel
M. [protected]
Purchase Bill no :-261-VAK08-16SDN 381
Code :[protected]

My self sarika suresh ghadavle staying at seawoods navi mumbai. I have purchased 1 laptop (Model no. Hp laptop 15ay020tu & product number: w6t34pa serial number: cnd6197pbr) from the nearest shop m/s. Vijay sales (Gr. Flr, hilton centtre, plot no. 66, sector 11, cbd belapur, navi mumbai - 400614 & contact no.[protected] on dtd. 11.07.2016 & the amount of rs. 35, 600/-.

Same day at night, i had checked my laptop & saw there are some scratches on the corner of the laptop. It is literally look alike as second hand or display peace. The laptop bag is also looking like used. Next day i have again visited to the shop of m/s. Vijay sales, they are regretting for the replacement of laptop they told that take replacement from hp not from us. They only replaced hp bag not laptop. I have paid part payment of rs. 13, 860/- & remaining amount which is on emi basis (Rs. 3, 790/- x 6 months) which will be paid through bajaj finance. I had locked complaint in hp too & complaint no. Is (Case id no. [protected]). After all checking done by hp engineer they told that we cannot give replacement for that reason. Hp also rejected to give replacement after one month.

The next day itself, when i switched on the laptop there was some noise that was being heard from the hard disk. Also, the laptop is extremely slow even though i have not installed any software/program on my laptop. Again i had locked complaint in hp & case id no. [protected]. They still not replied and hence i am holding to pay further payment to bajaj finance. I will not pay a single rupee till replacement.

Request you to look in to this matter urgently and revert regarding the further course of action. It's been more than a one & half month since i have complained and no action has been taken yet. Request you to replace my laptop asap.

Sir,
i bought Samsung LED K5570 TV on 15th Aug 2016 from Kalyan branch as per detail told by seller t TV has been inbuilt set up box the of airtel and 2 month subscription and installation free but yet today i have not get any airtel DTH service to me since 15 days i am waiting for it. Customer care no. doesn't respond to my number please fulfill commitment from service provider.

Sir i complaint of washing machine ...after2 weeks the person came to check...he ckeck n told me u hav to pay 230rs for service charge...i paid...i told to giv him receit but he told i wil msg u in whts app...nw 20 days past til nw i nt even get a call frm vijay sales chinchwad, , ...one cal came again can i come to check ur machine .i told one person already check the machine... they dont hav the information tht who came n check the machine...