Vijay Sales Complaints & Reviews

We have purchased an OTG from Vijay Sales Pimpri, Pune, Morphy Richards make, 24 RSS, Serial No.C061 OT[protected] which is not functioning.We have informed in person Vijay Sales at Pimpri and requested for needful.Their
Secret code No.6361 refers.However, over ten days have elapsed since then but there is NO ACTION on our request/ complaint, reason being unknown.

This may please be looked into immediately.
Dr.O.P.YADAVA
RH 4 kunalpuram, Phugewadi
Pune Mumbai Road, Opposite Atlas Copco
Pune.411012

Electrolux split unit bought fm Pune station Road Br in Feb 16 Electrolux sevice refused to check the installation and to provide any future service as the installation was done by a third party. The reason being the Electrolux technicians were to fix the outdoor unit right outside the window and refused to install the same slightly away as per society's requirement . They were not ready to lift the unit from ground level to merely 10 feet as the house is on 1st floor. Now since the ac giving some trouble; Electrolux refuses to pay visit despite my repeated requests to the store manager.

Sir/mam,

We have purchased VIDECON FRIDGE on 10 may 2016(Serial number DRG004, model number :VPP60ZPS) from vijay sales(Rajouri Garden) . As we were assured by VIJAYSALES sales person that VIDEOCON give very prompt services only then we decided to purchase the above brand fridge .

On 23th August, the refrigerator was started on and off intermittently .We swiched off it and called Videocon customercare . We received a message with ref no. DEL[protected] on 23/8/2016 at 6:59 pm .Next day MR Naresh from Videocon came and informed us that an electric part needs to be replaced .He informed the company in front o[censored]s .Then the real picture of company came in live .We inquire customer care about this . They said we have no access on sales department . We can simply write another complaint . They provide us numbers like

1. Mr. Hemant [protected](service centre head )

2. Mr Rajesh [protected]

3. Mr bansi lal [protected]

4. Mr. Satish[protected]

5. service centre land line[protected] every time not reachable)

but this number never picked . If by chance picked they replied. Pl call me after 1 hour.Next time when we called them they never picked.

From 24 August till day, It is become my routine to spend one to two hours daily on phone to purse the above matter . In response of that I am keep getting new complaint numbers which are as follows

1. DEL[protected] on 23/8/2016 at 6:59 pm

2. DEL[protected] ON 24/8/2016 AT 12:49 pm

3. DEL[protected] on 24/8/2016 to be serviced by BALWANT at 1:23 pm

4. DEL[protected] on 24/8/2016 to be serviced by RAJU at 1:29 pm

5. DEL[protected] on 24/8/2016 to be serviced by BALWANT at 1:30 pm

6. DEL[protected] on 26/8/2016 at 5:11 pm to be serviced by Faiyaz on 27/8/16 at 6 pm

7. DEL[protected] on 27/8/2016 at 9:06 pm

8. DEL[protected] on 28/8/2016 at 11:27 pm to be serviced by BALWANT at 1 pm

9. DEL[protected] on 30/8/2016 at 10:05 am

10. DEL[protected] on 30/8/2016 at 11:23 pm to be serviced by BRIJ on 27/8/16 at 6 pm

11. DEL[protected] on 31/8/2016 at 1:05 pm to be serviced by brij on 31/8/16 at 4 pm

Till today our refrigerator is in non working condition and there in no hope of its repairing .

Due to the above factors I am fed up with the drastic services of Videcon and I am not willing to use their product in future. I request you to take back your product and refund me the money which I paid with interest in two days. Otherwise I will see you through consumer court and also display the above picture in social media .

Hope to see your prompt response atleast this time

REGARDS

RAJIV SALUJA

[protected]

Note: Sending one copy of same email to VIJAY SALES also who has participated in selling this bad product in market. I believe they must stand with me to collect back my money from VIDEOCON.

Dear Team,

I had reaching almost all the no.s that are flashing on your website though unable to reach any of the same.

I had purchased Sony C5 from Vijay Sales in Dec 2015 and its still in warrantee, Kalyan outlet i have lost the original copy of the bill, and now I am facing some issues with the cell. Can you check whether i can get the duplicate of the bill as the sony center is not taking my mobile for further...

I bought a refrigerator @ opera house branch they told me i will be getting a brand new fridge but what i received was a fridge with a dent on it i called several times first they kept me on long hold later they told me they will inform about changing it with a new one tomorrow the next day i didnt receive a call so when i called i was told servers are not working will inform you later i didnt receive a call in the evening too so i called them then they informed me it will be changed in 1 or 2 days but no specific date was given for the same.still waiting for the new fridge to come

We are extremely dissapointed by your services. We purchased a whirlpool machine on 2-3rs june from vijay sales in pimple saudagar pune and have done multiple complaints about it as it seems to be a faulty piece. There is a shrieking noise that comes when we switch it on and that is not always, but when it comes it even the neighbours peep to see what went wrong.Mr Amol from whirlpool customer support has even witnessed it once and changed some part even then the issue has not been resolved. Many customer reps have come n gone but unable to resolve as it doesnt happen when they come. We have the video recording as well even then no response from either vijay sales or whirlpool.
We would appreciate if this piece can be taken away n monitored or else we will have to take some serious action! We are highly fedup of your post sales services!
Any details if required please let us know!

Dear madam / sir,

W. R. T the below compliant, the same has not yet been resolved.

Please do the needful to get it resolved as soon as possible.

Thanks,

Soven samanta singhar
[protected], [protected]


Oven on aug 22, 2016 submit a complaint

Reminder-1

Dear madam / sir,

W. R. T the below compliant, the same has not yet been resolved.

Please do the needful to get it resolved as soon as possible.

Thanks,

Soven samanta singhar
[protected], [protected]


Oven on aug 20, 2016 submit a complaint
Name of the consumer: soven samanta singhar
City : new delhi
State : new delhi

Dear sir/ma’am

I would like to bring to your notice that i purchased a samsung led tv with model no-32eh4003 from vijay sales in new delhi on 30th october, 2014. While i purchased the tv i was told by the vendor that the tv had triple protection warranty for three years.

In the month of august, 2016, all of a sudden a vertical white line (Picture is visible) started appearing on the screen, for which i lodged a complaint with samsung through m/s-vijay sales, lajpatnagar, new delhi and the complaint no is [protected], dated 18.08.16. An engineer ‘mr. Ramvir’ visited my place and explained to me the reasons for the disturbance on the screen. When asked for repairs, he told me that it was not in warranty and i needed to pay for it, while i was told by the vendor that my tv would be covered by triple protection warranty for three years. Strangely, the vendor did not even give me the warranty card. The triple protection warranty message is being displayed on the left upper corner of my tv as well.

My concern is when i was told by the vendor that it was covered under triple protection warranty then why am i asked to pay for it. It is sheer harassment that i am undergoing. I bought a samsung product believing in the goodwill of the company but i did not know that i would be made to go through so much mental torture. I request you to repair my tv under the aforesaid warranty; else i will be forced to seek help from the consumer court.
Hoping for a positive response from your side.

Regards

Soven samant singhar
[protected], [protected]

I have bought videocon 40 inch television in the month of may and it has given problem several times (4-5 times) it is hardly used for 2 months.
Therefore i have demand for replacement but last 20 days they are not responding properly either not sharing the current status and from last past 2 days they are not picking call from one particular number
They insist me for faulty part replacement but this is not acceptable as i have paid for new TV

I have purchased Samsung fully automatic washing machine on 21st august 2016 @ Borivali SV road branch. Sales associate agreed about confirmed delivery will be on 28th August 2016 as lack of availability of stock. Today morning i called to check delivery status, at first bajaj finance associate disconnect the call, when i called again he surely said we will delivered the product between delivery hours 12-8. Now when i called on delivery helpline the associate said due to lack of stock delivery has cancelled for today I'll arranged call from Borivali branch. I just received call (6:40pm)from borivali
branch that delivery has been rescheduled on 31st August.
We have been waiting for our product for a week...!!! & now you guys again wants us to wait for another 3 days!!! Is this a good customer service??? If there is no stock available then why you are taking orders?
Worst experience ever...!!!

I purchased Air-conditioning from Vijay Sales it is a VISE product. Someone came to install the AC after raising a complaint when I found it is taking more time then the promised timing. It was installed, however I was not provided with any paper for installing the AC. Now after 2 months when I find my AC to be faulty contacted Vijay Sales and they took as usual long time to respond. After complaining several times one of the associate contacted and arranged people to get the AC repaired. However the people came confirmed the AC does not have gas, this is the reason it is not working, they told me they will come on Monday, however, no one arrived so, complained again and it again took many days to get a response. Now Vijay Sales are asking for job sheet which I don't have. And they are saying without the job sheet they can't do anything. I will go to consumer court on coming Tuesday 30 August 2016 if it does not resolve.

R/sir I have purchased vise led android TV from your maninagar vijay sales in dec 2015. TV led display not working in July 2016 so I m complaints in 27/07/2016 but till date my complaints is not solved .my TV is not working. So pls help me. And solved my complaints. I will trust in your company so pls not broke my hope. Help replaced TV or solved complaints or other take action. Pls pls pls pls.

I purchased my laptop in june from vijay ales janakpuri new delhi ...the staff has not done partition of the drive and neither respond properly to the complaint when i call them...my laptop restarts on its own...very bad reviews will never purchase anything in future...when i call them and tell them what problem i am facing they start telling other things about laptop which are not even concerened

Mr.Anant Desai
A/303, Vinay Garden Chsl,
Near Banjara Hotel,
100 Feet road,
Virar West.

VIJAY SALES
Twin Tower, Gr. Flr.
Tirupati Nagar, Phase 2,
Virar West
Dear
Ref : Tax Invoice V. No. 174-VRR08-16SIF 84 DT- 07.08.2016
On 07.08.2016 I bought a Lenovo k50a40 a7000 turbo black mobile phone from you. I have discovered that the phone has the following problem: Heating and hang up instrument.
The [Consumer Rights Act 2015/ Sale of Goods Act 1979] makes it an implied term of the contract that goods be as described, of satisfactory quality and fit for purpose.
As you are in breach of contract I am entitled to have the phone replaced or refunded and I would request that you confirm that you will do this within the next 14 days.
I also require you to confirm whether you will arrange for my phone to be collected or will reimburse me for the cost of returning it.
I look forward to hearing from you
Yours Faithfully,
Anant Desai

I have purchased an led tv on 15/08/2016 from andheri west infinity mall outlet, it has been more than a week nobody has turned up for a demo and installation, tried calling every day for more than 100 times (Check my call log), but it seems they have kept the phone aside to avoid calls. This is super rubish service provided. Its like waste money running to the store and request them to do their job for which i have paid money. If this is the case then i wont purchase nothing from vijaysales anymore.

I bought new laptop from vijay sales just it is local well known electronics shop and i can trust on them. But they made me fool by giving all wrong information about the schemes. It is very disappointing.

Price they offered me more than 3k to the original price (Checked from hp world tilak road).
N gave me discount of 2k and made me fool (Bought in 58200 and original price was 57000). Paid 1200 more.
On top of that they have removed ll schemes except bluetooth speakers only i insisted then only and provided wrong information about schemes that there are two offers either u can get speakers or kit. (Not even told me about the selfie stick)

I have attached the screen shot of times of india where they have mentioned actual offers.
And my invoice copy where everything is mentioned.

Please help me out of this!!!

Dear sir,
On 13th august i have purchased washing machine from vijay sales satara road. On 14th your samsung representative
Mr muzzamil ([protected]) (Registered service order [protected]) visited our home and observed that the packed
Model (Which was already displayed at vijaya sales satara road before our purchase) is broken
1) top cover plastic handle (Spring connected portion) is broken
2) top cover and back panel connectivity portion is loose.

Just showing the broken portion and taking our bills snapshot he left. Then we call back vijaya sales satara road and informed the updates.
Since then daily twice i am doing follow up but totally upset, frustrated with response from vijaya sales satara road.
Every time i got next day commitment and nothing happen till date.
Request you please help us otherwise its difficult to believe on samsung brand as well vijaya sales brand.
Fyi: attached herewith our tax invoice at vijaya sales satara road.
(To prove there is no payment issue)
Hope to get justice from your renowned brand

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Md eqbal ansari
— thanks and regards, md. Eqbal anasri e-mail: — [protected]@gmail.com | cell:-[protected]| pune

Md eqbal ansari
To vscarepune, vscaremumbai, me
7 hours agodetails
Hi,
I have purchased a washing machine (Videocon zaaraa) from vijay slaes chandan nagar branch, pune om 14- august-2016.
Next day i got a damaged washing machine. At the same time i returned it with the delivery boy.
I purchased it in exchange offer.
My old machine they left in the parking area of my society and told me on 16-aug-2-16 they will deliver my machine and take the old machine.
Yesterday i was in the touch of vijay sales office, and they told me. We will deliver it on tuesday itself.
After waiting whole day, i visit the vijay sales showroom, then thay told me we will deliver it on 17- august.
Today since morning no body is receiving the call on +[protected] and +[protected]
I am fed off for this service. Very poor customer interaction.
Still my old washing machine is in the parking area, and i am getting complaint from society.

I have attached the receipt. Please let me know what is the status of the product.
When they recieve the call and again false promise. Finally told me tomorrow they will deliver.
I am fed off for this service. Very poor customer interaction.

Dear all,

I have purchased a tv set (Order no[protected], vise led vh39h601) fro vijay sales on 14th august 2016 on the term that it will be delivered on 15th aug 2016.
Was assured by the store manager as well on this. And once the purchase was complete, vijay sales started there hide and seek game.

I called the customer care from 12 noon till 10.00 pm, as they keep assuring me that that the product will be delivered shortly. But finally am writing this ti update everyone that vijay sales is a fraud and they never do what you pay them for. Now i have to wait for 1 week to get the tv installed at home.

I would like to update everyone that kindly get all these things in writing from any store.

Government should have a clear law against all there store who ask for upfront money for product stating various false promises or offers.

I would like to loge a complain through this forum.

Thanks.

I have already lodged complaint with your ID Ref 1343503.
This is a gentle reminder hence no details are repeated.
I have already lodged complaint with your ID Ref 1343503.
This is a gentle reminder hence no details are repeated.
I have already lodged complaint with your ID Ref 1343503.
This is a gentle reminder hence no details are repeated.
Till date there is no any response from the company Vijay Sales, Prabhadevi.

Kindly look into the matter and do the needful

Thanks and Regards,
Purushottam Narayan Mahadik

We booked a samsung freeze on saturday afternoon 6th of aug '16. Delivery to be made on 7th. When the freeze arrived on 7th afternoon, there was a big dent on the freezer door. We refused to accept and they took it back. We requested for new piece on sunday evening itself but they said its not possible and hence decided for monday, again inspite of requesting the delivery at noon, they again said it will possible only after 6pm. At 6.30pm on 8th the freeze comes with a small dent again at side. Now the workers who got the freeze plead to accept considering the dent is small and won't hamper its functioning. We spoke with the delivery incharge mr. Sachin parkhe, who said the entire responsibility will be taken by them incase of any problem and said he will make a note. With this assurance we accepted the freeze and since it was in exchange with our old freeze, the old one was taken.. Just to be doubly sure we called the customer care number and spoke with mr. Nikhil who refused to be of any help instead saying that we should not have accepted. He refused to make a note of the dent. Upon asking to speak to a senior, he said he is the senior but didnt know his designation. We told him we would want to speak with sachin parkhe only. He said he will have sachin parkhe call us. Now when sachin parkhe calls he is speaking the same language, when asked him then why did he say he will make a note, he said dont switch on the freeze, we will replace again, when they have already taken away our old freeze. We are trying to explain, even if there is a technical issue soon the freeze will be under warranty and its them to investigate if its due to dent or something else. But they refused to just make a note. And while purchasing the sales person mr. Ravi was giving tall talks of customer care. Its a crime to be kind and nice with such company.