Vijay Sales Complaints & Reviews

1. The ac installation is defective (2 ac's purchased in the month of feb 2016)

2. The cost of installation is very high as compare to the rates prevailing in the market. And no choice given to purchase the installation goods from the market (Forcefully selling of goods at the time of installation at higher rates)

3. There is only 1 complaint telephone no provided and that too is either busy all the times or not responding. Further the behavior of staff attending (Vijay sales, janakpuri) complaint is not good.

Please let me know how do i complaint about the products i purchased on 16 dec 2015. its not one year n its not working. priduct is of phillips it is under warranty. i have just used it once that time slso it was not working properly but was out of town so cud not return now i m in so plase do the needful asap
pleaee check n let me know. product pruchase at around 9.30pm on 16 dec. call back on [protected] n [protected].

Hi,

I have purchased two acs from vijay sales, janakpuri store on 15th may, 2016. The delivery was promised to be on 16th may, 2016.
1. Godrej eon (1.5 ton)
2. O general (2 ton)
The godrej ac was delivered well on time.
And for the other ac o general, which was to be delivered on the same day i. E. 16th may, 2016, we received calls till 12:00 am at night that your ac will be delivered shortly. But it was not delivered and we kept on waiting for the delivery entire night. And now next day morning when we are calling customercare or store, they have no idea regarding the status of ac. And the number from which we got call at night for delivery is not answering the phone anymore since night.

Customer care provided me a number of delivery incharge rahul (+91-[protected]). This guy picked the phone and started yelling that how would i know the status and then he started saying foul hindi words and abusive language.
I don't understand how can a person who has such responsibility and represents the name of vijay sales can show such behavior. It is turning out to be a really bad experience after having such a long association with vijay sales.
Currently no one is able to provide any status regarding the delivery of ac, customer care or store or the foul language speaking delivery incharge (Rahul +91-[protected]).

— sandeep kumar sidwani

Yesterday i had booked a ac at your uttam nagar show room after taken final confirmation that the ac will deliver and install today. They provided one contact number of mr. Mukesh [ [protected]] who will help me out today of instalation. Today in the evening i have received a call from engineer to install the ac but till the time ac has not been delivered and engineer left from the there due to non availablility of ac at their. I tried many calls to mukesh he is not picking the phone. After that call on the vijay sales show room and many times they also not picking the phone, some times they picked up but not got any solution. So finally i decided not to take the ac from you due to very bad service. Pls arrange to return my money back. And very thankful to your service.

Bought a semi automatic washing machine from vijay sales, Borivali, Mumbai
store on 24/02/2016.The dryer of the machine was loose when the packing was opened.Requested vijay sales to replace the w.m.as it was defective, only repairs were carried out till the dryer break does not operate which may cause
accident.If machine is not replaced in a fortnight i will have no option but to
approach consumer forum-sudhir chavan.

I have purchased a air cooler of symphony from vijay sales but its not cooling at all and nothing more when i launched a complaint aginst it their executive told me. That their executives will come to me within 2 to 3 working days but now it's more than a week nobody has come yet to check whether the customer complaints is valid or not infact not even receive a single call from them... So tell me now where i should reach now... Should i visit to store by taking cooler back to them... Please call m on my number [protected]...

We are very tired of follwoing up with vijay sales thaltej customer care department.

Our brand new tv is not working since 14 days back. No one is taking the case seriously. Vijay sales thaltej manager is not responding to us. Staff at vijay sales is irronsible.

We wish to file complaint in consumer foram.

Regards
Dolphin projects
Gandhinagar

Sir,
On 5th may Thursday i hv purchase a godrej small locker (E square), which i have booked from dadar branch of vijay sales and collected it from thana branch.
as per decided i have gone in the evening to collect the product from Thana LBS Marg, I been shown a good product before packing and afterwards at home i found it was damaged at the left bottom corner side of locker.
then i talked to Mr . Parit about replacement, initially he was ready, then after when i gone there to replace, he talked very rudely and was not ready to replace without carry bag.
hence our whole evening was spoiled .
please take necessary action, so that it won't occurs again..
Trupti pawar
[protected] (pawar.[protected]@gmail.com)
encl ; copy of bill

Dear customer care

I had bought a vise split ac on 2nd may 2015 from the inorbit store malad. However it hardly worked for a year and now i am told that the cooling coil is damaged and the part needs to be replaced. Firstly when we call the service centre to place a request for the servicing of the ac and we had requested for the guy to come on saturday however the request is not placed well and the guy wants to come on tuesday then the service guy says guy will come on saturday however doesn't turn up. Then request number 2 is placed. The guy comes the next day after call number 3.

The guy comes and says he will come the next day to take the ac. He takes the entire ac and doesn't bother to inform what the issue is. After i spoke to not a very pleasant talking person i get to know that the cooling cord is damaged and the part will take 4-5 days to come. Please let me know when it is an inhoused product why should it take so many days and why doesn't anybody call to give a feesback.

I am disgusted with this kind of service. I have been a loyal customer with vijay sales and have never purchased any electronic from anywhere else but from vijay sales be it in my mother's house or inlaws' place. I don't think this is the service that vijay sales provides.

I need the process of replacement hastened and in this heat it is not possible for the service guys to take their own sweet time.

A loyal customer needs to be treated in a better way. And vijay sales has always done that in the past however this time has been pathetic and i am disgusted. I don't think post this i would want to refer anyone to vijay sales. I used to boast about the post purchase service. But alas i am so disappointed.

A loyal customer

I bought Hitachi AC from Indirapuram, Ghaziabad store, At the time of sales the sales executive told that cost he has quoted includes free installation + delivery. but when the AC was installed the guy asked for the installation charges. When I contacted the sales team why they are asking for installation charges they told me that he never said that the installation is free. I felt cheated. I will never buy anything again from Vijay sales.

O: vijay sales
Vijay park krishna nagar
Naroda

Dear sir,

I have purchase panasonic split ac model no setcskc18rky-2 from you store, and the same was delivered on 19th april-2016.

The same was installed at my residence on 23rd april-2016, at the time of installation, when the ac was switch for time, ac was tripping every 10 minutes.

So the service engineering informed me ampere required for the unit was less, the next day i called the electrician and laid a complete new wiring for higher ampere.

Again when we started the ac, again the same problem occurred.

So we lodged a complaint with panasonic customer care and complaint no r[protected] dt. 27th april-2016, the engineer came on the same day, he checked the entire unit and informed me that the outdoor units fan has been damaged.

So i raised the complained with vijay sales naroda branch on phone no[protected] informed them that they have send me a damaged unit.

Till today there is no reply and a new unit is lying unused for the past 15 days,

So we request you to replace this unit or else give me refund for the full amount i have paid, if no reply/action is taken today, i will dump this unit at your show room

And will file a complaint with the consumer for cheating, harassment and giving a damaged unit. And will put a complaint in the newspaper against vijay sales

Regards

Umesh javir

I have paid for a refrigerator vide receipt no 310-dun04-16rfcv819 dated 27/04/16, & after a long followup an out of order refrigerator has been reached to my house, which was refused by my wife, again when i reached your showroom no one was there who can actually listen to my need, mr. Tarun who said as in charge of the outlet but incapable to resolve, now i was forced to buy it from other place.
I would like to suggest you to stop harassing your customers if you want to upkeep your brand.

I purchased a washing machine from vijay sales 2 weeks ago. The sales person of the vijay sales said that "anything happens to the washing machine. We will take the responsibility and the customer will not have to call the videocon company and need not worry as well." just after 2 to 3 days of purchase, i immediately raised a complaint as my washing machine was faulty. I reported the problem the problem to the vijay sales customer service, they noted down and there was reply for a week. After one week i again called up vijay sales for the status of the complaint. Then they book a technician visit for that faulty machine. Technician came inspected the washing machine and said that washing machine is faulty. He said that i will get a call back from videocon company. But probably i did not recognise the call from videocon hence i missed their call. So they closed the conplaint without resolving the issue. Again i called vijay sales and logged a fresh complaint. Again the technician came and said the same thing that washing machine is faulty and he was insisting to repair it. But i denied it because i purchased a brand new product and not a refurbished product. Today morning i got a call from videocon company that i will not get a replacement for that product and instead i will get a repair for the same. So again i denied. They are not ready to replace my product and say that i have made the delay in replacement procedure. Instead they themselves made the vijay sales and videocon. Vijay sales took a weeks time to book the technician visit. And than technician came after two to three days and just because i did not answered their one call, they closed that complaint but they couldn't call me on my alternate number and did not even called me twice. And then the same procedure again technician visit. Now they are not ready to give me replacement for that product as they gave me a faulty product.
Vijay sales said that customer need not worry and doesn't have to contact the company. Now the scene is that vijay sales have removed their hands out of this issue and they are not helping me anymore to get my product replaced. They have made a false promise to me.

Fault is that there is leakage in the spinning tub of my washing machine. They want it to be repaired as for them its a minor issue and not a major. But as a customer for me there is no minor or major. I have purchased a brand new washing machine so it should be proper. Nor with major or minor faults in it. Request this department to help me with this.

Deilvered new lg refrigerator without packing and with dent by vijay sales crown plaza faridabad it's almost more than a 50 days no response from vijay sales i didn't sign the delivery note due to the dealer supply the dented /without packing refrigerator due to your sales staff you are spoiling your name vijay sales a big co. Nobody responding.
Rgds s p singh [protected]@gmail.com

Hello Sir,

I have purchased a mobile handset model no HTC-MOB PHONE (WEB-MOBILE) DESIRE 826 dual sim, from vijay sales, issue is they told that this handset is with 4G support but later i just came to know this handset is not compatible with 4G.

I have bought it dated 06/09/2015, I have gone to HTC Service center, kamla nagar, delhi there they clearly informed me this handset is not compatible with 4G.

this kind of forgery is totally unacceptable and intolerable.

Suggest me what should i do now ?

I am sending you the bills, service report document, 4G Confirmation slip with attachment, Please review the same and do let me as soon as possible.

Hope i will get an early reply regarding this issue.


Thanks & Regards
Dibyendu ([protected]/[protected])

We have purchased an hitachi ac last week and following are the issues that we faced.

1. Ac seal pack came but without remote and for that i did around 4 round to vijay sales showroom but till now no delivery.

2. Ac installed by hitachi technician but then they found some issue in stabilizer. Then i went to vijay sales store for replacement of stabilizer and installation of same asap as voltage fluctuation is big issue here.

There customer care person was so rude and arrogant that they did not talk properly. When i asked them to at least give first installation free but they are saying we will give stabilizer then you need take local electrician help for installation.

Why i will spend my money for first time installation ?------- biggest issue

There thinking to sell products not good service. Better to go other store instead of vijay sales.

Never - never go vijay sales.

We purchased Philips home system on 14th April from vijay sales from padmavati branch. It got delivered on 15th April. The product delivered to me is damage. Kindly make necessary provision for a fresh product. The installing was done by your representative today 16th April at 3.00PM
the installation representative was irresponsible about checking the working of the product after the installation
Awaiting immediate response on the same

Sir/M'am
After running for last one week to ur showroom in Chandan nagar Pune and fulfilling all requirements, I am still waiting for items to be delivered to me. Very unprofessional behaviour by staff.
First of all, despite, selecting all products, staff failed to respond properly and made us run to shop 3-4 times to start the loan process and booking. After finance process was done, we were told, items wd be delivered next day and we were ready with downpayment. We kept on asking for delay and got strange and false replies like 'items are being packed for despatch'.
Then, a new issue cropped up of increase in our loan amount and change of showroom (from Sony world to Vijay sales...u can imagine we left Sony for this to happen). It was told that it wd take few hours to resolve all these. And 3 days have passed.
Please find out the reason and hadyen the process as i am losing money and patience, or by today evening I will cancel my order worth RS 93, 000/-.
Thanks.
Now, I am fed up of fulfilling this strange requirement of 350 words /characters...trying for last half hour...so...have it ...

Dear sir/madam
I purchased vise led vm48f501 on 21/10/2015 from vijay sales belapur navi mumbai. Now the lot of disturbances line coming in picture. I had lodged complaint on 10/04/15. My complaint no is 1604b[protected]. Till now no response given by your team. It is promised by vijay sales belapur that within 3 working days we will rectified your picture problem. Hoping it will rectified very soon. Rgd

I, umakant gaonkar purchase a fridge from vijay sales vasai branch (West)
Yesterday, and promise me that it will deliver today also promise me that it will not from display piece, and today i received a fridge from display piece only. How can you do like this. Is your service to customer by giving wrong promise, when you do not have stock you will give old piece, how can we believe your service in future. Also the gift what you are written on bill is different from received gift .

I am not expected this type of service from your store.

Expecting the reply [protected]@marksanspharma.com