Vijay Sales Complaints & Reviews

Dear Sir/Madam,

This is with reference to the problem encounter in the TV purchase from your Vijay Sales outlet at Jogeshwari.(Purchase date-7th July 2016 and by the name Shrutika Kavale)

From the start we are facing problem in the audio output port . We have connected a Philips home theatre to TV for sound. We have given output of TV to homeTheatre.

We have connected a set top box to TV and get audio from Philips home theatre. But we don’t get clear sound from Philips thetre.

First we thought that the problem is with home theatre OR set top box and the person from both companies came to solve the problem.

But they have checked their system and proved no problem in their device.

So the problem is with the output audio port of TV which is connected to Philips home theatre.

I also have locked a complaint with Vijay sales on 15th of July(Compalint number SUP001/215711). But every time I get the answer that the technician is coming but nobody yet came to attend the problem.

Their service is also bad as they are not giving any proper satisfying solution

So I request to look into the matter and do the needful.

Waiting for your reply/Support.


​Thanks & Regards,
Shrutika Kavale
[protected] / [protected]

Dear Sir

We purchased Voltas Brand Water Dispenser MINI Magic Fresh R @11440 FROM Vijay sales But After 6-7 Months we r facing Problem Of Heating And Cooling. Voltas Technical Engineers Already Visited 7 Times & 3 Times He taken Water Dispenser his service center but till now same problem.

So many time we complaint voltas service center why we r facing same problem but no support and Till Now problem not resolved,
We purchased this material dt 28/08/2015 and now after 25 days warranty also over.So now we forested from voltas that they r not resolving problem and facing same prob again and again.

So Now we want Replacement & For Proof File Attached

Voltas Technical Supprt Team contact detail
Voltas
ALFA COOLING SOLUTION
SHOP NO 3, NAVYOJANA SADAN, NEAR DIANA CINEMA
TARDEO, MUMBAI – 400034
TEL65399605/65590244 EMAIL [protected]@yahoo.co.in

This product was purchased on 19.07.2015 from vijay sales, prabhadevi, mumbai, maharashtra.
Two months ago we noticed bubbling on front door (bottom side) of door, which has increased gradually over a period of two months. hence we lodged a complaint to vijay sales.
Accordingly an engineer shri sameer patil from samsung visited our home on 25th instant and inspected the fridge /taken photographs of defective area.
Since there was no response from him till today, i spoke to him over cell-phone and he was surprised that how there is no response from samsung till date as he has forwarded the complaint to concern.
While speaking to samsung representative on [protected], today there reply was the rectification is on chargeable basis.

I am surprised to hear such answer from him since the product is under warranty period.

I request you to look into the matter and resolve this issue asap.

Thanks & regards,
Purushottam n. mahadik

: re: aquaguard enhance
From: "arvind potdar" fri, 22 jul '16 10:13a
To: "webeuroable"
Show full headers | view blocked images
Subject: fw: aquaguard enhance


The customer care manager,


I am attaching my earlier mail to you for your ready reference which was a reply to your acknowledgement of my complaint.


For your further information, mr amit singh, your service engineer attended the equipment, who is attending it for last few months, and detected that "a circuit" is not functioning and need replacement. its more than 10 days, that neither the part is replaced nor there is any communication. i visited your service center at vasant vihar and tried to gather the status on the subject. the answer was "hun kuch nahi kar sakate, jab tak part available nahi hota".


That means we, the consumer, is at large.


Will you please take it seriously?


Regards


Arvind


The earlier mail.


I am once again forced to write to you a strong worded letter herewith.


Please see below mail where i narrated the status of your equipment which did not work continuously satisfactorily for more than 15 days.


Your service engineer attended the equipment around 10 days back and identified that the the electronic circuit board is necessary to be replaced as the same is not responding at all. he did consulted with his seniors and assured us to replace the same at the earliest. but i am sorry to point out to you that there is no communication whatsoever from your end till date.


I once again request you to replace the equipment as the same may be a faulty piece from your manufacturing range.


I assume you will take it seriousely

Regards

Arvind


Regards

Arvind


From: "webeuroable"
Sent: mon, 11 jul 2016 17:08:50
To: arvind. [protected]@rediffmail.com
Subject: re: aquaguard enhance

Dear mr. potdar,


Greetings from eureka forbes!


We acknowledge the receipt of your mail. basis your request, we have registered the complaint, and complaint number is 88123549.


We thank you once again for this opportunity to service you better.


Thanks & regards,

Customer care


Email signature_2


From: arvind. [protected]@rediffmail.com [mailto:arvind. [protected]@rediffmail.com]
Sent: monday, july 11, 2016 8:51 am
To: customercare
Subject: fw: aquaguard enhance


The customer care manager,


I am once again forced to write to you a strong worded letter herewith.


Please see below mail where i narrated the status of your equipment which did not work continuously satisfactorily for more than 15 days.


Your service engineer attended the equipment around 10 days back and identified that the the electronic circuit board is necessary to be replaced as the same is not responding at all. he did consulted with his seniors and assured us to replace the same at the earliest. but i am sorry to point out to you that there is no communication whatsoever from your end till date.


I once again request you to replace the equipment as the same may be a faulty piece from your manufacturing range.


I assume you will take it seriousely

Regards

Arvind


From: "arvind potdar"
Sent: sun, 26 jun 2016 09:11:11
To: "customercare"
Subject: fw: aquaguard enhance
Sir,


I am really fed-up of your service and equipment.


Last week only your service engineer visited and requested us to attach new valve to the equipment costing around rs 750/-. we accepted it. he installed the valve and the equipment run smoothly for some days.


I am sorry to say that the equipment is not running now and completely stopped.


Will you please take a serious note of it and take a corrective action?


Or


Give us a replacement as the said equipment has not given the satisfactory service write from its installation?

Regards

Arvind


From: "arvind potdar"
Sent: fri, 27 may 2016 13:39:04
To: "[protected]@eurekaforbes.com"
Subject: fw: aquaguard enhance

Sir,


I have been complaining about the equipment but there is no solution yet. the equipment is not performing at all and stopped functioning. your service engineer is also is asking us to attach one more devise (a pressure switch) to this equipment to get good results. basically he was arguing with me on our purchase through a shop instead of from your sales personnel.


Either you need to replace the equipment or you need to give me permanant solution.


The said equipment was purchased from vijay sales ghodbandar road branch on 26th november 2015.


Bill no 162-gdb11-15dnfwp1105


The equipment : eureka forbes w / p aquaguard enhance uv+uf

[protected]


Will you please respond immediately? if i am not getting proper feedback and permanent solution, i may approach "a consumer grievance cell"regards


Arvind


From: "arvind potdar"
Sent: sun, 24 apr 2016 22:38:24
To: "[protected]@eurekaforbes.com"
Subject: fw: aquaguard enhance
Sir,


Though your service engineer attended the equipment, it went well only for a day and since then the equipment is not giving any services. the fact was informed to your service engineer, who promised me to attend the equipment. but neither he attended it nor the equipment is giving any response.


I am really fed-up with the quality of the equipment. will you please attend it immediately?


Your warranty period is getting exhausted as it is without giving the required service.


Please do not force me to take unappropriated step against you.

Regards

Arvind


From: "arvind potdar"
Sent: sat, 26 mar 2016 13:18:51
To: "[protected]@eurekaforbes.com"
Subject: aquaguard enhance
The customer care officer,


I purchased "aquaguard enhance" on 28th november 2016 from vijay sales ghodbandar, thane.


The equipment is not giving a satisfactory result at all. most of the times the tank does not get filled.


We are to force to keep the machine inactive.


Though i lodged the complaint earlier there is no feedback. your landline is not attended by any executive though tried for various occasions. please do not force me to go to "customer grievances" cell.


My mob no [protected]. will you please depute the service engineer immediately?


Regards

Arvind

As i have purchased Wise TV from Vijay Sales Ahmedabad Chandhkheda branch last year, but there is problem in switching on power button since 20 days but still my TV has been not attented perfectly by quailified technician i am feeling ashamed why i purchased such type of TV from Vijay Sales as they cannot provide service to customer.
Kindly try to solve the complaints of Customer on time and don't fool customer by convinicing them when they come to purchase any product that your service is better and upto the mark. I am really sorry to tell that your service for customer is very very poor.
In future i will suggest other people also not to purchase any item or product from vijay sales as there service is not better.

I m purchased a window ac from u and i think it's my biggest mistake of my life it's not working properly from day first and no one is going to me help me or i will go to consumer court i don't have any choice apart from that you guys are also very lazy about that please help me out of that or i will drag u both into the consumer court i don't want repair it again i want replacement for my ac just give me the and yes or no after that i will see what i have to do.

I have purchased vise 1.5ton air condition on 6/4/2016 from vijay salas mahim
Model number vx1835601 after 3 months its stop working because of some internal issue of ac i have complaint twice at show room by personally visiting before 15days then executive visit after that he check the machine and took 2 motors with him for changing and told us that he will call back and he will come to install again and its one week no one come yet and not single call regarding that, so my dad visited five times at the mahim show room of viay sales for the status of our complaint but staff of customer care is so pathetic lady over there named mamta singh she dont even know how to handle customer and dont bother about customer complaint and continuously busy on personal phone calls you guys dont dont even care about some one else time this is very careless attitude towards work not expecting from vijay sales to have such bad customer service i want my issue of ac to get resolve sooner kindly look into matter otherwise i will escalate the matter to national consumer forum.
My contact number [protected]

I have bought sony power bank g15cpv10a & luxur nano gadget cleaner from vijay sales (the plaza mall, shop no. 02 to 07, lower ground floor, near fabindia, mehrauli-gurgaon road, gurgaon, haryana 122002)
Whose v. no are -343-hmg10-15sdn442 & 343-hmg10-15si205 respectively on[protected] &[protected] respectively.
After a couple of months when i opened the sealed kit i found that the power bank is defective and cleaner bottle is totally empty.
When i complained vijay sales they told, they cant replace the product now.

Being a taxpayer i found it very unfair to loose my hard earned money by buying faulty products.
Please look into the matter and solve it
Thank you in advance.

I had purchased the vise led 32 inch tv last october 2015. Not worth at all. Twice there was a problem with display. Vijay sales doesn't even care to repair or change the product. It give you 3 yrs warranty but no one cares after selling the product. Gave plenty of call chasing from last 1 month but no one is interested in listening to you. They just promise that we will send some one but at the end no one appears. They just fool you selling there trash product by saying it has 3 yrs warranty. Best picture quality but its all waste no value for money at all.

I had purchased an vise led in the month of may. As i was shifting do i requested to your team to send the techician in last month (June 2016) for wall mount the led. Till date no one has visited. I had visited the store twice.
Now at last i had got it done on my own.

Please let me know who will bear the cost.

Regards

Dinesh kotian
[protected]

I had purchase water filter of aquasure (Prime uv) from your borivali branch on 07/07/2016 (Ord no:-106-br07-16sot 155)
Installation done on 12/07/2016, but from 19/07/2016 water filter was not working. For that we already contact several time to aquasure call centre but till now nobody came from the company. Here i would like to ask such damage product given by your company & nobody responding from anyside. Such worst service i had never experience from any company.
Please do the needful

From day one 28 NOv 15 the laptop has been slow .. after visiting showroom again in May 16, they reloaded the MS office / windows, but did not do a complete job . BIOS missing, photos cud not be loaded, wifi signal indicator taking time, slow running system, anti virus not re loaded, after repeated calls with Vijay Sales IT and HP, theres seems to be no resolution

The numbers provided for enquiry are never attended. The bell keeps ringing always. The sales persons kept at the showroom have so much attitude that they are least bothered to attend the customer. They have no knowledge of the product and make the fool of the customer. I have bought videocon fully automatic machine on 22nd and today is 25th, no one has turned to install the machine. It's hard to reach customer care numbers provided as no one takes the call or half of the time is on hold. It's becoming very irritating now. I wonder wht kind of service would be provided in future if the first step hasn't been done. Immediate action to b tkn orelse refund the money back.

I purchase acer aspire e-15 laptop with serial no. Nxgcesi[protected]e6600 from vijay sales delhi (Pitampura) branch on[protected].Invoice no. 301-dpr07-16sdn 597.

The representative name mr. Arun with mobile no. [protected], explain me the details of products and told me that the laptop i purchase have the warranty of 3 years (Free of cost). Just i have to register my laptop serial no. Nxgcesi[protected]e6600 on website www. Shopacer.Co.In.

When i registered my laptop in given website, i found that my laptop have a warranty of only 1 year and to extend the warranty to 3 years i need to pay rs, 574 (Inclusive of tax).

Initially i was interested to purchase the laptop of hp, but due to 3 year warranty option with acer aspire e 15, i purchased acer. But the information is wrongly provided to me by the representative of vijay sales, delhi (Pitampura) branch, to sell his product.

Now i registered my laptop with www. Shopacer.Co.In and paid rs, 574/- to extend my warranty for 3 years.

Regards,
Vikas dwivedi
Mob: [protected]

I have purchased eureka forbes aquaguard (genus) (serial no. djk020) from vijay sales from uttam nagar branch. i have purchased it on 15th may 2016. i was facing problem from the first day as they didn't come to install the aquaguard for about a week and when they came, one of its part was broken from inside. so they took 4-5 days more to install it. after installation it worked well for around 15 days and then the taste of the water became worse. so i registered my complaint but no action was taken.. they have come 2-3 times to test the water and they even took a sample with them but still nothing happened. today is 23 of july 2016 and my machine is still not working.. i have been purchasing water from the market which have cost me a lot. it was my worst experience.

Tv purchase bill - 164-mr09-15soa 440
S code vsi02 vise led vv32h501-fda

Tv display distorted with automatic display of settings options.

We have bought tv from mira road vijay sales shop from past 4 days our tv set is faulty, customer care number is not responding, mira road shop taken complaint and told that person will come to home in 2 days. No one turned and now no one is picking up phone. Need resolution immediately.

Chetan
[protected]

Dear sir/madam,
Vijay sales

This is to bring to your notice that on (07/07/2016), i bought a television set (vh32f501) from you at the cost of (19, 990). however, i am sorry to inform you that the set is faulty. the problems are as follows:
Firstly, its sound quality is very poor & sound up down automatically.
As a result, now i wish to reject the goods and claim a replacement. kindly respond to my complaint within a week's.
Find attached invoice copy


Cc : vijay sales head quality control division

Address :-room no : 04, mose chawl, a cross road midc near mestry industries, andheri east, mumbai : 400093

Yours faithfully,
Nandkumar tawade

Mob : - [protected]

Address :-room no : 04, mose chawl, a cross road midc

Near mestry industries, andheri east, mumbai : 400093

Water is leaking from the split ac internal unit when it is switched on. Due to this my wall and my bed is spoilt and can't switch on the air conditioner as water keeps leaking through out the night. This is happening for the second time after 2 services provided by the company.
And when writing a complaint you guys are asking me to write something with 350 words or more. Is it an essay writing competition. They say in its too short to get resolved. What kind of complaint portal is this.

Forget customer care, you can clearly hear the staff whine about you in the background when u call them back to get your television repaired which is within the warranty period.
P. S - its been like 10 days and no sign of technitian coming to my home.
They keep saying that we have mailed to the company but there are no results yet. They give false promises saying the technician is coming to your home in 1-2 hours.
Being a doctor myself, should i keep calling vijay sales the whole day or do my job?
Enough said.

Dear all,

Ref : htc india — htc mobile model number desire 828 (32 gb)-sr no. Hq64sz538735 - imei no.[protected]

Pls note my below complaint about my mobile lodged on your website for its malfunctioning just in about 1 month,


The above htc mobile is totally dead

When visited your service center - tvs electronics ltd, kothari milestone, s v road, malad (West), mumbai 400 062, manager of service center - mr nitin kawate - refused to meet me and his staff - mr ambekar spoke rudely and misbehaved with me when asked to speak to htc officer - mr gupta, called by me from my another mobile number[protected] and refused to attend to me or take a call of htc official and hence i requested htc official mr gupta from your service center itself in presence of staff of m/s tvs electronics, at malad (West), to escallate my complaint to senior management of htc. Mr ambekar, not only spoke to me rudely, but disregarded the call of mr gupta, htc official who wanted to reprimand the staff of tvs electronics over phone. This took place in presence of other htc clients who visited the service center for similarly lodging their complaints.


Sir, under mrtp act, htc is expected to widely circulate escallation matrix for redressal of their grievance against the product or their service. However, htc has not provided same to me despite asking them number of times.


As per fair practices, htc is expected to give not only escallation matrix but should have circulated machinery and their e-mail/phone number for redressal of grievances of their customer, but despite asking to htc / your authorised service dealer - m/s tvs electronics, malad (West) same has not been provided.


The system also is expected to circulate appellate authority responsible under htc with their e-mail and phone number which is not given to me despite asking.


This not only tarnishing image and brand reputation of htc - india and would request concerned officials to take a note and give details of grievance redressal machinery made available in htc and their e-mail/tel number.


I am copying this msg to director general of public grievances, new delhi, for taking up the matter with your delhi office, for redressal of my grievance and replace the mobile immediately


The job card given to me by your service center - m/s tvs electronics ltd is attached to this mail, wherein the date is printed for delivery to me, as 19th aug, 2016, when htc mobile is submitted to their service center at malad (West) on 16th july, 2016, which shows level of service of htc and treatment of htc to their valued customers.

Best regards

Kesarkodi
Mobile[protected]
E-mail [protected]@yahoo.com


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Consumercomplaints.In › htc india › htc india — htc mobile model number desire 828 (32 gb)-sr no. Hq64sz538735 - imei no.[protected]

Htc india — htc mobile model number desire 828 (32 gb)-sr no. Hq64sz538735 - imei no.[protected]

1 review


Ke

Kesarkodi on jul 16, 2016

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Above htc mobile was purchased on 29th may, 2016 from your authorized dealer vijay sales, goregaon (West) mumbai.
The mobile totally failed and was unable to get charged on 30th june, 2016. The complaint was lodged with vijay sales thereafter and as per their advise was personally carried to your authorized service center - tvs electronics ltd., kothari milestone, 2nd floor, s v road, malad (West) today - 16.07.2016.
The mobile is deposited and the job card has been made by the service center at malad on 16.7.2016.
The mobile is totally dead.
Requested for any service mobile - request was rejected
Tried to meet the center manager - was told that he will not meet the customer
The staff of center - one mr ambekar, spoke to me very rudely and when i called your call center and spoke to manager at call center on number[protected] mr ambekar refused to speak to mr gupta, htc manager of call center which was escalated by mr gupta to your delhi officials.
Although the mobile is submitted to center on 16th july, 2016, i was told that it would be ready by 19th aug, 2016 which is more than one month, particularly when i purchased the htc considering its brand name and its reputation, on 29th may, 2016.
I was told by mr ambekar of call center at malad (W) that he does not care about htc officials, since he is employee of service dealer, and that he will not speak to anyone from htc, although mr gupta, htc manager, from htc call center was connected to mr ambekar thru my another mobile[protected].
Mr ambekar was very rude not only with me but also with other customers who visited service center on 16th july, 2016, presumably because he was not found in sober condition and was not in proper census for reasons cannot be written over here.

I would now request htc as to how can a dealer's employee refuse to speak to htc official when he was requested by htc officer to come on phone when called from my another mobile number[protected]

Complaint status

[jul 16, 2016] htc india customer support has been notified about the posted complaint.

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