Vijay Sales Complaints & Reviews

I had gone to vijay sales to purchase a split ac on 25/may/2016 and i was somehow convinced by the vijay sales person that their inhouse brand VISE inverter ac was a very good model. even though i was skeptical on it, i said i'd take a chance, little did i know i would be facing an issue to have them fix my problem, on the day it was fitted it took them over 3 hours to install it, after installing it there was a leakage from below the ac, then i dont know what they did, maybe some duct tape to cover the joint im not sure. it stopped. next day again in the morning there were a few drops, i thought i would check another night before making a complaint. the day after this continued then i finally decided to call and complaint on it.. i told them that since me and my wife are both working they would have to send someone on saturday or sunday. the following sunday the person suddenly calls saying hes in the area and wants to come and fix the problem, luckily we were home so he came and tried to play around the drains, without opening up the entire plastic body of the air conditioner, i fired him and told him not to be lazy and to open up so he can do the job right, after couple hours when he was done, there was some leakage, then again he tried to play around with something and finally there was no leakage. the same night when i put on the ac before sleeping, there was like a small tap that i had opened up, i had to keep a bucket below to collect the water all night.
on 8th june i called vijay sales to complain that i want my money back and my furniture and POP on the wall is getting damaged, the lady said someone from vijay sales will call and resolve the issue, today (10th) i get a call from them asking that if i am satisfied, i told them i called day before how come u dont know i have a problem ? then i spoke to the floor manager, he said he'll call me back. i have to pay vijay sales rs.3500 for my old ac which i am holding on to and not paying them since they taking me for a ride.

— forwarded message —
From: ahmad fakhri
Date: fri, jun 10, 2016 at 3:00 pm
Subject: fwd: regarding godrej refrigerator grievances
To: [protected]@vijaysales.com, [protected]@vijaysales.com


Hello vijay sales,


There is no solution provided to me after more than 2 weeks of chase up with godrej.


Please help me in getting issue sorted, i need replacement o[censored]nit as its faulty i will appreciate if you can get my money refunded so that i can now by lg.


Details below :

Vijay sales delhi : 3-may -2016

V. No : 336-dgd05-16si 383

Ord no : 302-dl105-16sat 34


Regards,

Ahmad

[protected]


On fri, jun 10, 2016 at 2:33 pm, ahmad fakhri wrote:


Hello mr. Ravi,


My issue is still not been fixed, engineer from godrej mr. Das was quite helpful in finding the issue with the fan of the refrigerator thats the reason the refrigerator is not able to work properly hence unable to freeze water.


From past few days we are waiting for some switch to be replaced to get things works.

Currently the refrigerator is having more issues it's automatically turning off again and again.


Yesterday i made a call to one of the executive miss. Disha who is actually looking in to the issue and she is coordinating the same with me.


I asked her as its already been diagnosed the unit is faulty and has a major issue of fan, why we are not replacing the unit.


She updated will be contacting mr. Rawat for getting the unit replacement.


But there is no update since then, please try to understand my situation sir i usually work in night shift, after coming from office i myself has to do the chase up for it.


Request you to please help me in getting things sorted.

The refrigerator is hardly 5 weeks old from past 2 weeks i am chasing for getting the issue sorted.

Regards,

Ahmad


On 03-jun-2016, at 19:57, ahmad fakhri wrote:


Hello supriya,


Firstly the person who has made his visit has zero customer handling skills, he even does not know how to respond to a female.

He was quite rude and i am quiet disappointed by the same.


Its the same guy who has visited us at the time of installation and at the time of our first complaint.

He is not sure what he is saying, today simply hooking a temperature recording device he updated refrigerator is showing temperature in - (Minus) degrees, hence its all good.

There is no problem.


We updated him the problem is its not able to freeze even water and he is already aware of it as he is visiting us for the second time that's what the problem is showing us the temperature in - (Minus) is not the resolution.


On asking a simple question to him by my mother "how much time does it take for freezing water to ice".

He very rudely responded he does not know the answer his boss is in meeting, hence will not be able to help.

He updated he is going to ask the same question to his boss then tomorrow will call us back to let us know how much time does it take for water for freezing in to ice.


I am very much disappointed as this is the second time this guy has been sent to us who firstly is not technical secondly he does not know how to behave with customers.


Now its my humble request please find the below email trail to understand my issue and concern better before you take any random decision.


Do let me know if you do not have people in your company who have skills to handle customers.


Regards,

Ahmad kaleem

+91-[protected]


—


On fri, jun 3, 2016 at 5:20 pm, supriya wrote:

Dear mr. Ahmad kaleem,


We are in receipt of your e mail communication dated 3-6-2016 regarding godrej refrigerator. As per the conversation we could understand that there is issue in the refrigerator.


We are advising our d. G. M & branch service head delhi – mr. Pranjal verma (Mobile no – [protected], email id – [protected]@godrej.com) to look into the case and provide speedy solution to the problem.


Please feel free to call or write to undersigned in case of no response from branch.


Warm regards,

Supriya das

Regional assistant

Appliances service (North)

[protected]

Email : [protected]@godrej.com


Cc - mr. Pranjal – contact number of mr. Ahmad kaleem is [protected].


Asp (United) ticket no – 74629


On fri, jun 3, 2016 at 9:36 am, godrej appliances priority support wrote:

#- please type your reply above this line -#

Your request (74629) has been updated. To add additional comments, reply to this email.


Subia momin (Godrej appliances support)

Jun 3, 9:36 am ist

Dear sir,

We acknowledge your mail addressed to mr. Ravi bhat and regret to go through its contents.

We are advising our branch service manager, mr. Pranjal verma (Mob. No.[protected]), delhi
Branch to verify the status with the asp and get the needful done urgently in resolving your grievance. You will hear from him soon in the matter.

Regards,
Subia momin
Godrej appliance divn., mumbai


Ahmad fakhri

Jun 3, 8:46 am ist

Hello ravi,

I have purchased godrej refrigerator rb eon nxw 380 sd 2.4 inox on dated : 03-may-2016, which was actually my biggest mistake choosing godrej over lg.

Spent over 42, 500 inr from vijay sales showroom lajpat nagar.

The day i made the purchase i was quite sure on picking up lg 420 ltr refrigerator, but the extreme marketing executive skill of the lady at vijay sales made me purchase godrej.
I was made sure of making the right decision as the quality and stability of godrej is quite good.

A week back we observed the cooling of the refrigerator is not that effective so we manually increased the same but still it was not up to the mark.

Just to confirm we placed a bowl filled with water in the freezer and waited it to cool down to ice, after almost 16 hours of the observation we find out the ice formed in the bowl still not hard enough and it still holds water in it.

We made the complaint to godrej with reference number d[protected], dated : 30-may-2016.

After few hours the same guy who has made his visit at the time of installation came and after checking the freezer he updated "the issue may be because the refrigerator might have gone to the defrost mode automatically".

After hearing his silly response we asked him is it possible that after 16 hours a freezer is unable to convert water in to ice, is it normal.

He was quite nervous by his statement and promised that some sr. Engineer will visit us in next 2 days.
After 2 days on 1-june-2016 some engineer irshad mobile number ([protected]) made his visit after observing he says in the night please turn off this refrigerator and turn it on in the morning, he does not sound logical but we said ok as he promised to get it fixed asap and want us to inform him about the observation.

After doing the same since yesterday morning we have called him 3 times he kept on promising will be reaching at our place in short time, but there is no sign of him.

Request you to please help me in getting return of my money, as i am no more intrusted to use your product.

Regards,
Ahmad kaleem
+91-[protected]


This email is a service from godrej appliances support.
Powered by : zendesk.
Authorised reseller partner in india : mgm communications.

[n4povd-mv7j]


On fri, jun 3, 2016 at 8:46 am, godrej appliances priority support wrote:

#- please type your reply above this line -#

Dear ahmad fakhri,

Thank you for contacting us!

This is to acknowledge that your request (74629) has been received by the godrej smartcare service team at our head-office in mumbai.

We sincerely regret the inconvenience caused to you and are concerned that you have had to escalate your issue to our senior management to get a redressal. Please be assured that we are taking immediate steps and according top priority to this. You will receive a personalized mail from us giving you the contact details of the branch manager to whom we have forwarded your case with necessary instructions. You will receive a call / email directly from him or his team member at the earliest and then they will take it forward for resolution on priority.

In case you have missed out on providing your contact / location details, kindly reply to this email with the same. This will enable us to forward this ticket to our branch team nearest to your city.

If you have contacted our call centre earlier for this particular issue, please do send us the reference number issued by the call centre, so that we can link this ticket to your call request.

We assure you, our best attention and service at all times.

Regards,
Smartcare team,
Appliance division,
Godrej & boyce mfg. Co. Ltd.
Mumbai 400079.

Kindly note that this is an automatic response and is for your reference only.


Please note:
We at smartcare handle service issues related to godrej appliances, viz.: refrigerators, washing machines, air conditioners, microwave ovens, chotukool, water purifiers and home ups.

Our email / on-line support team is available from 9 am to 5 pm - monday to saturday.

Our call centre can be accessed 24x7 on[protected]Toll free) /[protected]From bsnl / mtnl land lines).

In the unlikely event, your issue is related to a product / service of any other department / division of godrej & boyce mfg. Co. Ltd., please be assured that we will forward your query to the concerned team so that they can contact you.


To add additional comments, reply to this email.


Ahmad fakhri

Jun 3, 8:46 am ist

Hello ravi,

I have purchased godrej refrigerator rb eon nxw 380 sd 2.4 inox on dated : 03-may-2016, which was actually my biggest mistake choosing godrej over lg.

Spent over 42, 500 inr from vijay sales showroom lajpat nagar.

The day i made the purchase i was quite sure on picking up lg 420 ltr refrigerator, but the extreme marketing executive skill of the lady at vijay sales made me purchase godrej.
I was made sure of making the right decision as the quality and stability of godrej is quite good.

A week back we observed the cooling of the refrigerator is not that effective so we manually increased the same but still it was not up to the mark.

Just to confirm we placed a bowl filled with water in the freezer and waited it to cool down to ice, after almost 16 hours of the observation we find out the ice formed in the bowl still not hard enough and it still holds water in it.

We made the complaint to godrej with reference number d[protected], dated : 30-may-2016.

After few hours the same guy who has made his visit at the time of installation came and after checking the freezer he updated "the issue may be because the refrigerator might have gone to the defrost mode automatically".

After hearing his silly response we asked him is it possible that after 16 hours a freezer is unable to convert water in to ice, is it normal.

He was quite nervous by his statement and promised that some sr. Engineer will visit us in next 2 days.
After 2 days on 1-june-2016 some engineer irshad mobile number ([protected]) made his visit after observing he says in the night please turn off this refrigerator and turn it on in the morning, he does not sound logical but we said ok as he promised to get it fixed asap and want us to inform him about the observation.

After doing the same since yesterday morning we have called him 3 times he kept on promising will be reaching at our place in short time, but there is no sign of him.

Request you to please help me in getting my money return, as i am no more interested to use your product.

Regards,
Ahmad kaleem
+91-[protected]


This email is a service from godrej appliances support.
Powered by : zendesk.
Authorised reseller partner in india : mgm communications.

[n4povd-mv7j]


On fri, jun 3, 2016 at 5:20 pm, supriya wrote:


Dear mr. Ahmad kaleem,


We are in receipt of your e mail communication dated 3-6-2016 regarding godrej refrigerator. As per the conversation we could understand that there is issue in the refrigerator.


We are advising our d. G. M & branch service head delhi – mr. Pranjal verma (Mobile no – [protected], email id – [protected]@godrej.com) to look into the case and provide speedy solution to the problem.


Please feel free to call or write to undersigned in case of no response from branch.


Warm regards,

Supriya das

Regional assistant

Appliances service (North)

[protected]

Email : [protected]@godrej.com


Cc - mr. Pranjal – contact number of mr. Ahmad kaleem is [protected].


Asp (United) ticket no – 74629


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Since i bought this product 2015 march this product is under maintinance i already complain with vijay sales and sharp too, but i feel i choose wrong product because in 1 yr more than 10 complaints after installation is not sign of good product.

As we are a perm customer of vijay sales this product is our wrong choice and as retail shop its Vijay sales responsiblity to sale good product.

Need replacement or refund.
Please help.


Regards

I purchased the vise 1 ton ac in june 2015. The ac worked perfectly and was super cooling the room till april this year (Approx 10 month) after which it stopped cooling the room. The ac compressor cuts off only at 28 degrees and doesn't go below that during day while in night it cuts off only at 24 degrees even if the outside room temperature is 20 degrees. I have had 8 technicians visit my house in the last 1 month and none could give a solution to the problem. As they were not able to fix the problem, they have put the blame now on the room size being big. My argument to them is if the room size is big, why did it supper chilled the room for 9 mths and why is it cutting off at 24 degrees when the outside temperature is less than 20 degrees... I need your help in getting this issue resolved... Looks like vijay sales launched their products at low cost with bogus and degraded material and parts to fool consumers...

I yudhvir singh chauhan resident of flat no. 829, shree awash, sector-18 b dwarka purchased one refrigerator make hitachi item code[protected] for rs. 90, 000/- from vijay sales dwarka delhi on 27/2/2016 vide invoice no. 306-ddw02-16rsiadn150. The product is not working. Complaint no. [protected], [protected], [protected] and [protected] were lodged with the customer care of hitach as well as with the seller vijay sals dwarka sector-7, delhi. But till date the complaints have not been resolved.

It seems that vijay sales people are in habit o[censored]nethical practices and careless attitude towards the poor customer as a daikin air-conditioner was purchased from janakpuri, new delhi branch on 25/05/16 under V no. 303-DJK05-16SOA 1469 with a promise of delivery on 27/05/16 but never delivered and all their contact nos. are not responding and on my personal visiting there personally met Mr Rohit who after checking confirmed that the purcased air conditioner is out of stock so delivery is not possible this is so sad and unprofessional as well as unethical how can they sell something that they don't have its a case of cheating and rohit and saurav were so rude and unsupportive and replied that do what ever you want to do we are not going to deliver the purcased product then I called their centralised complaint spoke to jacob and ms charu sharma also called from customer care but none actually has any solution or willing to give one apart from opting for another brand at higher price which I wasnt initially interested for it is a blackmail and even a email was sent to nilesh gupta ceo but even he didn't heed it shows that the attitude flows from top to bottom so it is advised to stay away from vijay sales to safe guard your interests as a consumer.

Pls pls pls never ever trust on vijay sales people and don't buy anything from them. They never keep anyone promise and give all false details. Very pathetic staffs in pleasant park, mira road branch. Worst staff and managers. They are just behind money and don't care about your emotions.
They told to me that my delivery will come till 8.00-8.30pm to my new home and i waited till 10pm but they don't have courtesy to inform me or call me.
I had read about vijay sales about their product and their delivery which is never on time. We decorate our house and order according time and functions at home. It's embarrassing when you have function at home and you don't have led and fridge at your new house after you spent lakhs on interior. They spoiled my image.

Hi team,
I purchased hitachi ac rav518hud (5star) 1.5t on 26th may 2016.
On 27th some technician sent from vijay sales and installed the ac.
However ac cooling is extremely poor. Even on super cool mode at 16 degree, it doesn't show any cooling in the room. My room size is 10x11 and has only 1 window in it.
I'm shocked to get such faulty ac from vijay sales. Please let me know the return policy

I purchase the fridege from Vijay sales Dombivli on 16th feb2016 vide invoice no 171-DBV02-16SI 646. The door sealing has started coming out and therefore affecting the performance. Requesting to immediately rectify. The location of fridge is Nitin Bhate, Maxima C503, Casa Bella gold, palava city, kalyan-shil road, nilje, dombivli east, thane 421204

I bought 2t panasonic split ac from vijay sales - janakpuri on 21/05/2016 and still i am waiting for this product to be installed at my home i have contacted several time to the vijay sales team and nothing happened. I was promised that the installation will happen within 48 hrs and still no luck after repeatedly filing the complaint. The executives just say that we will check the status and call you back but since they are so very much focus on customer satisfaction that they just forget to even contact the customer.

Acer laptop purchased in jan 2016 from vijay sales andheri west, is having problem with motherboard. Lodged complaint with vijay sales, acer. Service engineer visited last weke after follow-ups, but even now laptop remains unserviceable due to non availability of parts from acer. Have been following up with acer also, but no resolution even now. Repair the laptop urgently and extend warranty by 60 days

1. The ac installation is defective (2 ac's purchased in the month of feb 2016)

2. The cost of installation is very high as compare to the rates prevailing in the market. And no choice given to purchase the installation goods from the market (Forcefully selling of goods at the time of installation at higher rates)

3. There is only 1 complaint telephone no provided and that too is either busy all the times or not responding. Further the behavior of staff attending (Vijay sales, janakpuri) complaint is not good.

Please let me know how do i complaint about the products i purchased on 16 dec 2015. its not one year n its not working. priduct is of phillips it is under warranty. i have just used it once that time slso it was not working properly but was out of town so cud not return now i m in so plase do the needful asap
pleaee check n let me know. product pruchase at around 9.30pm on 16 dec. call back on [protected] n [protected].

Hi,

I have purchased two acs from vijay sales, janakpuri store on 15th may, 2016. The delivery was promised to be on 16th may, 2016.
1. Godrej eon (1.5 ton)
2. O general (2 ton)
The godrej ac was delivered well on time.
And for the other ac o general, which was to be delivered on the same day i. E. 16th may, 2016, we received calls till 12:00 am at night that your ac will be delivered shortly. But it was not delivered and we kept on waiting for the delivery entire night. And now next day morning when we are calling customercare or store, they have no idea regarding the status of ac. And the number from which we got call at night for delivery is not answering the phone anymore since night.

Customer care provided me a number of delivery incharge rahul (+91-[protected]). This guy picked the phone and started yelling that how would i know the status and then he started saying foul hindi words and abusive language.
I don't understand how can a person who has such responsibility and represents the name of vijay sales can show such behavior. It is turning out to be a really bad experience after having such a long association with vijay sales.
Currently no one is able to provide any status regarding the delivery of ac, customer care or store or the foul language speaking delivery incharge (Rahul +91-[protected]).

— sandeep kumar sidwani

Yesterday i had booked a ac at your uttam nagar show room after taken final confirmation that the ac will deliver and install today. They provided one contact number of mr. Mukesh [ [protected]] who will help me out today of instalation. Today in the evening i have received a call from engineer to install the ac but till the time ac has not been delivered and engineer left from the there due to non availablility of ac at their. I tried many calls to mukesh he is not picking the phone. After that call on the vijay sales show room and many times they also not picking the phone, some times they picked up but not got any solution. So finally i decided not to take the ac from you due to very bad service. Pls arrange to return my money back. And very thankful to your service.

Bought a semi automatic washing machine from vijay sales, Borivali, Mumbai
store on 24/02/2016.The dryer of the machine was loose when the packing was opened.Requested vijay sales to replace the w.m.as it was defective, only repairs were carried out till the dryer break does not operate which may cause
accident.If machine is not replaced in a fortnight i will have no option but to
approach consumer forum-sudhir chavan.

I have purchased a air cooler of symphony from vijay sales but its not cooling at all and nothing more when i launched a complaint aginst it their executive told me. That their executives will come to me within 2 to 3 working days but now it's more than a week nobody has come yet to check whether the customer complaints is valid or not infact not even receive a single call from them... So tell me now where i should reach now... Should i visit to store by taking cooler back to them... Please call m on my number [protected]...

We are very tired of follwoing up with vijay sales thaltej customer care department.

Our brand new tv is not working since 14 days back. No one is taking the case seriously. Vijay sales thaltej manager is not responding to us. Staff at vijay sales is irronsible.

We wish to file complaint in consumer foram.

Regards
Dolphin projects
Gandhinagar

Sir,
On 5th may Thursday i hv purchase a godrej small locker (E square), which i have booked from dadar branch of vijay sales and collected it from thana branch.
as per decided i have gone in the evening to collect the product from Thana LBS Marg, I been shown a good product before packing and afterwards at home i found it was damaged at the left bottom corner side of locker.
then i talked to Mr . Parit about replacement, initially he was ready, then after when i gone there to replace, he talked very rudely and was not ready to replace without carry bag.
hence our whole evening was spoiled .
please take necessary action, so that it won't occurs again..
Trupti pawar
[protected] (pawar.[protected]@gmail.com)
encl ; copy of bill

Dear customer care

I had bought a vise split ac on 2nd may 2015 from the inorbit store malad. However it hardly worked for a year and now i am told that the cooling coil is damaged and the part needs to be replaced. Firstly when we call the service centre to place a request for the servicing of the ac and we had requested for the guy to come on saturday however the request is not placed well and the guy wants to come on tuesday then the service guy says guy will come on saturday however doesn't turn up. Then request number 2 is placed. The guy comes the next day after call number 3.

The guy comes and says he will come the next day to take the ac. He takes the entire ac and doesn't bother to inform what the issue is. After i spoke to not a very pleasant talking person i get to know that the cooling cord is damaged and the part will take 4-5 days to come. Please let me know when it is an inhoused product why should it take so many days and why doesn't anybody call to give a feesback.

I am disgusted with this kind of service. I have been a loyal customer with vijay sales and have never purchased any electronic from anywhere else but from vijay sales be it in my mother's house or inlaws' place. I don't think this is the service that vijay sales provides.

I need the process of replacement hastened and in this heat it is not possible for the service guys to take their own sweet time.

A loyal customer needs to be treated in a better way. And vijay sales has always done that in the past however this time has been pathetic and i am disgusted. I don't think post this i would want to refer anyone to vijay sales. I used to boast about the post purchase service. But alas i am so disappointed.

A loyal customer