Vijay Sales Complaints & Reviews

Hi, I had purchased Panasonic LED TV on 18-Mar-15.It delivered at my place on 21 Mar-2015. There were an offer along with TV i.e. Philips sound bar which has not yet delivered by Pihilps/Vijay sales. Its been almost a week but no one has called us to inform the status or any update. Please let me how i can get my stuff also let me know how i can escalate it. Please call me @ [protected] in case of any query.

I have purchased videocon LED on 21.03.15 from old panvel. Code no. of said purchasing is[protected]. As per oral conversation with your sales agent at the time of purchasing the LED will be delivered in next day morning. Accordingly i gave time to Airtel TV to set up the box, however till 12.05 P.M, delivery has not come. I had made several call on no. 27466017 given on the sales order, several times full ring went, however no one had picked the call. Further it is also mentioned that at that time of purchasing sales man told me that there is 3 years warranty on the said t.v. Warranty card will be given after making the payment. After making the payment your staff told me warranty card is not available, come next saturday and collect the same. The above all shows irresponsible behaviour towards the customer. Tell me if the same irresponsible behaviour will be done by such reputated organisation, how some body will come to purchase.

After purchasing a Russell Hobbs oven in good faith at the Linking Road branch I have been continually harassed by the team following a pricing error on this product. I specifically asked the assistant for the cheapest oven available and was shown the oven that I eventually bought. It now transpires that the ticket was incorrect and I am being hounded to pay an extra 3100 RS for your mistake. After several requests to stop messaging me on my personal phone number and use my email address I received the following text today: "Sir, I m sending my person at ur place to pick up the otg or to avoid this pls pay the amount at vijay sales" I made it clear in my email to the customer services department that I will not be inconvenienced for their mistake and will not tolerate this kind of harassment. If this continues then I will not hesitate it escalate my concerns to the highest levels.

Dear Vijay Sales, I had purchased a FABER chimney from Vijay sales based on an information that the Chimney sucks in the Smoke generated while cooking and will ensure that no smoke stays out. However, to my surprise the chimney was not sucking any smoke from the very first day. Based on my direct complaints to FABER and later on to Vijay sales as well, 5 - 6 different executives came to my house for repair and also did some amendments to the product. However, even after everything when the product wasn't performing, an executive informed us that Vijay sales had not given us the right information and this product is never meant to suck any smoke. Based ont this, we again visited Vijay sales as a new customer and not to surprise, we were again informed that the product is meant to suck smoke, which is completely contrary to what Faber claims. Later on, some other executives of Faber visited our house and informed us that they now wish to convert this chimney into a duct chimney, making it similar to other ducting chimneys. However, Faber expects us to bear the complete conversion cost for no mistake of ours. One of the objective of buying this chimney was to avoid the ducting done. We have now given two options to Faber viz. - either complete the entire ducting at their own cost or else to take the product back and refund our money... Faber has however replied that SINCE THEIR PRODUCT IS FINE, THEY CANNOT REFUND anything... Chimney was purchased from Vijay Sales, Satara Plaza, Palm Beach Road, Vashi. Expecting a quick revert / resolution of the complaint and removal of product from my house / refund of money since conversation with VS & Faber have been going on since almost 6 months now and the chimney is lying unused at my house... Thanks Gopal Sarda.

IMr. Ismail A. Gani, had paid Rs.11, 000/ and booked Washing Machine make Videocon WM Vs75Z11 EBONY BLACK(7.5KG) on12.03.2015 at Vijay Sales Chembur, Br, Failed to provide Invoice bill & tryed to delivere the said Machine, in which I returened the said Washing Machine, Thenafter I visited the incharged of Vijay Sales Showroom & they made the correct Invoice & said it will be given to me with Machine delevirey on 13.33.15, today again they brought the said machine but forgot to bring the invoice which they promised to give me at the time of delevery, but they failed to keep thier promise, I asked them take it back, & come with said Invoice, Please note this is call deficiency of service. It my huble prayer that they refund my full & finl payment done to them of sum of Rs.11, 000/- & canclled the deal poor poor neglegence service fron Vijay Saled Showroom Chembur.

This is regarding product(Lenovo Laptop G 50-70) purchased at Vijay Sales, Kalyan Branch on 28-Jan-2015 (V. No: 167-KLY01-15SI 1121 and Ord. No: 167-KLY01-15SO 401). Since purchase i am facing hardware issues in the laptop which was not expected from Vijay Sales product. On repeatedly complaining the Vijay Sales team the issue is not resolved.

Dear Sir/Madam, I already buy a VIDEOCON VJU 39 INCHES about 1 month back at Andheri west. But Videocon Company representative did not turn up to Demonstration. I am very upset about your service, in future I did not buy a any product from your shop & I also told my friend & colleagues also; don't buy it from Vijay Sales. Vijay Sales Representative told me that within 2 days he will come at your home. It is not happen. This the worst experience I had. They are not fullfill the promise. What is the point to buy...? Its your name & reputation in the market; we buy...? But the worst experience we had.

Hi Team, I bought a refrigerator from Vijay Sales-Vikas Marg-New Delhi for Rs. 8900 for a fridge with an MRP they showed in their excel sheet to Rs. 9690. After I got the fridge delivered, I found the MRP sticker on the box which showed the MRP to be Rs. 9290. So Vijay Sales is duping its faithful customers by showing a false MRP more than the actual one(as of the manfacturer) and then offering a discounted final price. It was like a bolt from the blue when I figured out this mess they are making by playing such a false game.I was truly stunned. When i complained by calling the vijay sales store, a person named Neeraj attended my call(confirmed his name from Sujit later) and said that he was the Floor Manager Sujit Bhattacharya speaking and acting really smart.When he was not able to handle the complaint and English language, he transfered the call to the Original Sujit - the floor manager who was also very rude and unprofessional in his behaviour initially when i was trying to explain him the issue and was showing no concern but was more interested in indulging in a cat fight with me. After a lot of conversation and sending him the snap of the actual MRP sticker over WhatsApp, he agreed to the issue and said that he could only offer a discounted fee of Rs 300, without paying any heed to the chaos they created, the amount of distress and harassment they forcibly indulged me into. I am totally unsatisfied with the service and also the fake business strategy they are playing around with, which is totally Illegal. Model no : VA163BSG Videocon Amount shown by Vijay Sales(VSP) : Rs. 9690 Actual MRP by Videocon : Rs. 9290 Thanks, Rohan Mazumdar (Lead Software Engineer - HCL Technologies Ltd.) Mobile : [protected]

To, Vijay sales Ahmedabad Sub :-cash back discount offer Dear Sir/Madam I ( shyamjauhari) the customer of vijay sales which is located at C.G.Raod opp Havmor Restaurant Ahmedabad, I did purchased Samsung neo mobile from your store on dated 20 Oct 2014 bill no your .salesman informed me, on buying a mobile of Samsung neo you will get 10% discount from State bank of India & that money will be deposited in your account. Three months over but yet not received. When inquired they said there was no such scheme. May I know from your side the reality . And if there was no scheme then your store salesman convinced me with wrong information and it is not good for your firm, as you are known to give best deal . But now my Meath are broken .I did mistake and not taken in writing. And now your branch manager also behaved like[protected]. ???? This is a big lasson for me and I will not allow others to suffer like me. And I know how I will. I am waiting for your reply .hopefully positive Rgds Shyam jauhari Ahmedabad [protected].

I purchased laptop from your goregan west branch from your sales person mr avinash.At the time of purchase i inquired about the offer availiable at that time and i also told him if any offer coming within 2 to 3 month i will purchased that time.but your sales person committed that if any offer coming within 6 month i will give you that offer. but now your sales person mr avinash is totally refused that he would not committed any promise like that. Herewith i request you that kindly give me the offer which is right now availiable on laptop beacause your sales person commited wrongfully thanking you

I had booked 3 ACs of LG from vijay sales exhibition in BKC on 3rd January 2015 and made fukll payment on 6th January 2015. I was assured in the exhibition that installation is free which was also conformed by the LG person manning the counter. though I was promised deliery by 15th of January, I got the delivery 0n 24th january. Now the ACs are lying in my house and the LG is not installing without paying installation charges and Vijay sales is not giving proper reply. This kind of false and bogus exhibition should not be allowed where customers are taken for a ride. I request that the ACs be installed immediately at my residence or I would like to get my money back with 21% interest. Also strong action be initiated against vijay sales REQUEST TO RESOLVE MY PROBLEM IMMEDIATELY VENKAT -[protected]

I purchased a Videocon LED DDb tv from vijay sales on the 4 th of January. I was promised delivery on the 5th which did happen. Then installation of the TV set Took place on the 6th and i was assured installation of the D2H will happen in a maximum of 3 days. I waited for 3 days but no one showed up. Then i called Vijay Sales on the 10th and they informed me that it being a Saturday it was difficult for installation to take place and assured it would happen on Monday. Today being Monday the 12th i called them up and I was told a request has been put up. Then i called them up again in the afternoon at around 1300hrs ant the executive told me a request had been put up in the system and he gave me the no of videocon customer care and asked me to call and confirm the time of installation. I did the same and was told that the D2H department will handle this issue and was give the no for the same. I called them up and was very bluntly informed that i had to contact the dealer i.e. Vijay Sales and i did the same. I requested to speak to the Manager Or supervisor and was given an assurance that i would receive a call back within the next 15 - 20 mins, which as expected didn't happen. I called up after 35 mins and insisted to speak with a supervisor, and got the same reply, that i would receive a call in another 20 min and I'm still waiting. Hence if installation doesn't happen within today i would like Vijay Sales to take the product back and issue a full refund.

Hi, As week ago I purchased a product of kaff company from vijay sales. We were not told that any executive will be reaching us for installing the product. As we were facing few problems in the product we contacted the customer support of kaff. They simply said that as the installation was not done by their executive the warranty has expired, we reported the same to vijay sales but they just said that they will get back to us. This is a very bad way of fooling the customer n strict action must be taken against them.

Hi we have purchased a videocon 4k and Philips sound bar and accessories we have done full payment at your outlet in ghatkopar on 7.1.15..now we are doing the follow up for same but there is no proper reply from delivery team nor the outlet customer service for delivery status..sales order no 115-ex01-155oa 1307...Code no[protected]...kindly update is the status..Cell [protected]

I purchased Samsung galaxy note 3 neo n7500 from vijay sales in bhandup, LBS marg, Opp. asian paints on 27th Dec'14 for rs.23900.But within 1 hr the mobile started restarting by itself.This phone is not reading my sim card.It shows message "not registered in network" when i try to make a call.Also the screen freezes frequently.This was my first purchase from vijay sales and it turned out to be dissappointing.Vijay sales are selling defective product i think. vijay sales manager nitin told me that he will replace the mobile in 3 days time.Manager didnt had the guts to give it in writing that it will be replaced in 3 days.That means even he dont know when i will get the new mobile. Is this how Vijay sales serve their customers?They took full payment from me but when it came to customer service they started running away from their responsibility. I want my money back. Shibin Sukumaran Mobile no-[protected]

I bought Racold Geysor from Vijaya Sale Lazpat Nagar Branch At that time the promised me to install that on sunday but he didnt come they he told me for monday and still he didnt come and now he is saying will come on tuesday but i am not getting any response from him. Please do needful and send service man to get installed. Pls take this on high priority. Javed Naseer Mo-[protected]

Dears, I bought this new HP laptop from Vijay Sales, Pune ( Station Rd) branch on 7th Jan 2014 (last Sunday)! To my horror I discovered yesterday that there are some 5 pictures taken in the month of Oct on different dates using the web cam that I found were saved in the folder. Now thankfully the pictures look to have been taken in the store itself! ( What I mean is those aren't pictures of anyone' home and then it would have meant 2nd sales) So, the fact that on Sunday these guys opened a fresh sealed box in front of me, doesn't mean that it's a fresh piece!! They had used the laptop for regular demo, packed it up and sold it to me like a new one! Can't we as consumers not trust even larger retail stores like Vijay Sales to be ethical and do good, clean business? Now though I had complained yesterday and demanded a fresh piece, I may still get an used one and this time they will be smart enough to delete possible traces and all folders and registry, who knows!!??

I purchased the dell laptop from vijay sales (faridabad crown plaza) on 17/04/2014 bill copy attached. After 7 month there is some problem in my dell laptop than i call dell customer care than i surprised to hear that from your side no communication is done with dell regarding my dell laptop warranty in dell they having the warranty till jan. 2015 but it having the warranty till april 2015.

Dell customer said to me that Vijay sales have to sent the mail to dell regarding the extension of the warranty from the bill purchased date. 2 times i gone to your faridabad store and met Mr. Kishore regarding this but no action still taken from there side.

I bought a Sony Xperia T2 Ultra Dual phone from Vijay Sales, Hadapsar, Pune on 18/07/2014. The salesman tried to convince me to buy a genuine screen guard, which had 6 months warranty. He made a mistake while sticking the screen guard, so it came out a little bit. Since it was little, I ignored it too. But later the screen guard started coming out from the side. This happened within 2 weeks from when I bought the phone. I went back to them since I was told I had warranty and they turned me down saying that we don't give warranty if it came out from the side. I had to go outside India for some work for 2 months and hence could not followup on this. However this is a huge setback from Vijay sales. The salesperson first of all did not tell me that there are conditions that apply to the warranty. Next the screen guard came out because he did not stick it properly. I sent an email to their customer care and they to have seemed to ignore my emails V. No. - S3-PSL07-14S1CD 473 Date - 18/07/2014 Code - [protected] Mob - [protected]

Dear Sir, I am Ranjan.I have Buyed a LG Fridge from Vijay Sales last Year.I have registered for the service due to some technical problems in the refrigerator but still now no one has come.I am getting message that kindly revert your feeedback for the service you have got.What the hell is this if i have not got the service than how can i give the feedback.For your refrence the following below are the details : Contact No : [protected]/[protected] Buyed From : VIjay Sales, Ulhasnagar- Maharashtra Service Request :RNA[protected]Earlier after which i again called for the service) Kindly let me know if you don't want to give the service than better revert back i will get the service from other service.