Vijay Sales Complaints & Reviews

I am a regular customer of vijay sales and i have taken many house hold items such as tv mobile vaccum cleaner, fridge from vjay sales but recently they have stopped giving their earlier red colour logo printed bill by the name of vijay sales, instead its like a atm slip which can easily worn out within 6 months then how can a customer keep this for a year as warranty proof and who will take legal action on them and whts this why are they doing this to us pls reply i wnt someone to take legal action on vijay sales now

I had purchased a Laptop Dell Inspiron 14 from Vijay Sales Pune in August 2013. It stopped functioning and I had to take it to Dell service centre. I was surprised to know from them that my warranty had expired in September 2013 and I am supposed to pay the service charges. On producing the bill they advised to go back to Vijay Sales and get the date updated with Dell. When I approached salesman at Vijay sales he prompted to pass on the request to his superior who said the process will take at least 10 days, it is a gross negligence on the part of Dell. In the days of mobile phones and Internet should it take this long.Moreover a company like Dell is to be blamed or negligence from Vijay sales which is cause for my loss. James

This is with reference to my purchase of SAMSUNG SMART LED UA40F5500 from Vijay Sales, Gurgaon. I booked this TV on 12-Jan-14, got it delivered on 13-Jan and by 15th or 16th of January Samsung engineer visited to install it and on 18th Jan DTH was installed, so effectively from 18th January I started using this TV. On 16th Feb I noticed that TV display was not functioning and even on turning On and Off the TV, the display was not coming. So, on 17th Feb (morning) I made complaint to Samsung and Your engineer visited my place on 17th Feb (evening) and he discovered that there is fault in panel screen and it need to be replaced. I want to inform you that it’s just a month I had purchased this TV and it’s approximately few Hours for which this TV has worked and there is a problem in it. It is a sheer manufacturing defect on your end and we are not going to compromise on the money which we have invested and the Brand name which we have gone for. It’s totally disappointing as the product which we have got is of low quality and we want our total money back which we have invested in it. We are not going to get it repaired by fixing some new spare parts in it. Either we have received a defective product from Vijay Sales or from Samsung. We are stuck in between Vijay Sales is saying talk to Samsung as we are just a dealer. If this matter is not going to resolve soon I am going to escalate this matter to higher authorities.

Respected Sir/Madam, I have purchased a Blackberry Q-10 phone on 02/02/2014 in the name of vasudha Gupta from your Indirapuram store Ghaziabad . After 6 hours phone is not working properly and I am facing heating problem and my data also damage due to heating problem. When i have visit ur store on 03/02/2014, your staff ( Mr.rajan and Mr.Dinesh) said they will send my phone to Blackberry service centre tomorrow and after that they will decode what will do. On, 05/02/2014, they said you can take ur old phone and problem is solve. but, I am facing problem last three days and now, I want to change my phone with new one. My experience is very bad with Vijay sales, because they are not deal proper and you have to change my phone. In future I will not recommend to any one for Vijay sales my experience is very bad. Sanjeev Gupta Advocate 05/02/2014

Dear sir

I have purchase above tvmicromex from c g road. On 30/11/2011 i have contect number of time to instole tv at my place /still no responce from your store / now i request please look in to matter and do the needful
My invoice no v no 65/acg10/13sicd 344 dated 30/10/2014 for rs 26750
My e mail [protected]@rediffmail.Com

We had purchased a 1.5 Ton Panasonic Air Conditioner vide bill no.75-DUM01-14SIAO30 dated 09/01/2014 from Vijay sales Swasthya Vihar New Delhi. When we were trying to get it installed, we found that there were no nuts and bolts in the unit. Further more there was Teflon coating done on the AC and the planet of copper pipe was not there.
I think it is a used AC and a replacement should be done immediately.
We shall appreciate if the matter is set right immediately .
Rahul Kampani
Ph.:[protected]

I bought a lenovo g580 from vijay sales and in 2 months it gave me extreme problems. i get shocks from the buttons below the trackpad and it does not connect to the net and gives a lot of problem.They only sell tertiary products. Lenovo dint give me the service but what was more shocking was that vijay sales hardly helped me out. their service is very bad. please people dont buy from this store

I bought micromax funbook P600 tabler from ashram road, Ahmadabad in June - 2013. then i went back to abroad. Just after one month use it stopped working. I came back for some family function and gave it to repair. they send me to micromax check point at chinubhai towers on 16th October and micromax staff told me it will be done by one month. Now it was more than one month and still my tablet is not repaired and no one know where exactly it is. I called and did follow up on numer given by micromax but it is constant busy and no one answered. I have return flight tomorrow and met store managre Mr BHAVESH. His behaviour is worst and told me he cant do anything. I explained i have return flight next day then he suggest me that he will look after this matter and sent it to my relative. dont he know no one can send electronics itme to abroad in courier? I will never suggest any one to either vijay sales or micromax products. very disappointed.

i went to buy samsung refrigerator model no. RT26FAJYASA at borivali vijay sales mrp at 19900 but in old exchange offer they are giving it in 18400 over all 1840x8 month emi so i get Dp 3930 so it coasting me 18650 in borivali +charging 250 processing only they refuse to deliever it at nallasopara then i went to vasai showroom to buy the same refrigerator costing 18400 over all 1840x7 month emi so i get Dp 6253 with processing fee 733 rupee so its coasting me 19133 in vasai pls help me 2 buy refrigerator i am nice customer o[censored]r shop i have already 2 product + why so much of vast difference is there?????

i had purchase my A/C, double door refrigerator, 32 inch LCD t.v, dell laptop, washing machine, food processor. 3 year back i had purchase the refrigerator godrej make (double door) but after 2 year in my refrigerator burnt with unknown reason. i put up complaint for that but replay to repair takes at lest on month. unfortunately that fire in refrigerator take place in presence of me.before any disaster i take control on it. it was happen at morning 7.00 we are just going to office. 2nd case:- last month i had purchase food processor .but for demo vijay sale take 2week at least with to may calls. (they told before purchase we provide demo within the 24 hrs.but never they do...? 3rd i change my refrigerator and purchase single door LG make refrigerator. installation is done within the said period but incomplete.we notice when we selling the packing box.in that we found the base frame or mounting frame is still not installed by delivery boys. i had raised the complaint in customer care but they are also tossing us. it was not under over scope, you contact your purchased vijay sale shop. we are thinking that we are your most reliable customer, we want quick service. at last today (1/11/13) myself and my wife along with my mom we just set over mounting frame of our refrigerator.because from your side there is no response. please give the better service to customer. and never toss the customers. may be you are the no:-1 seller at the moment, but do for future. if you have so many customer, we have so may buyer or vendor. cell no:-[protected], Name:- Tausif khan product detail :- ORD/SIAO NO :- 18KLY10-13S0383 DATE:[protected] LG REF GL 245BEDG5 VELVET BLOSSOM

I am currently having an extremely bad experience with Vijay Sales. I bought a PureIT water purifier and an Elica Cooktop on 20th October 2013. I was promised installation within 2 working days. After a lot of follow-ups PureIT was finally installed on 26th October (i.e. 6 working days). However, I am still waiting for Elica Cooktop to be properly installed. On around 24th October, a technicial from Elica had come. However, he was not able to install properly and said he will come back another day. On 26th October, he again fiddled around with the cooktop for about 2 hours and was still not able to installit properly (burner's dim setting does not work). Now, customer care of Elica is telling me some parts is missing! I am surprised and disgusted that Vijay Sales sells products with parts missing. And despite a week having passed, it is unable to instal the product. They are also not responding to my requests to refund the money.

I purchased a Panasonic 42 inch 3D TV on 13 Oct 2013. As a process the TV gets delivered the following day which is on 14th Oct. The Tv after multiple requests was finally delivered at 9.45pm. To my utter surprise it was an Open Box piece. The delivery boys as usual said "Sir we open to verify", first false statement. When they took out of the TV, I could make out from the various screw points and Ports that the TV was used in the Demo section. Also the Box was very old and almost tattered. I went immediately to the Vijay Sales GB Road Thane branch and to my right instinct I saw that there was no more Demo TV on that place. As it was almost 10pm only the Store Managers were available and as usual, they are lost and unaware of anything. Today I have escalated to Panasonic but did not receive any feedback. I have also escalated to Vijay Sales HO, they have requested for an hours time. I am confident that they would be coming up with one of the out of the world's reason of such a mistake and also would feel million time sorry for the same TV's unavailability or not being able to deliver.. This is highly unethical and bad business practice for a showroom of this name and fame so called.

I Just Bought a Bosch Refrigerator From Vijay Sales in Faridabad. Purchase Date 22nd Sep 2013. I made the Payment and i was promised the delivery with in 3 hours. While the product was the Demo product , i told them to give me a new one. The Product had a problem on the front door which seems to be repainted . The sales rep told me they will clean it and send the product to me. When i received the product the patch on the front door was still visible and there was a 5 inch dent on the right side of the refrigerator. The Delivery guys told its not their mistake. When i called back the Store i was shocked with the response. I was told that if you can bear with it please keep it with you. This made me think why did i purchased the product from vijay sales. Anyways now the store does not have another one is spare and they can't promise when will i get replacement. Also , when i questioned the Sale rep why did he sent the product when i told him not to send if the patch on the front door does not go off , to which he replied i didn ot check the same before packing the product. he did not do any inspection. Right now the defective product is with me and i'm ask not to use to till i get the replacement which they can't promise when.

Hi my name is Rohit mathur , i bought an apple i phone 16 gb 2 days ago from vijay sales janak puri where i was told the price of the product is Rs 31,800 where as they said if you exhange any smart phone there will be a buy back for Rs 8,000 . I did give them my phone and the price comes out to be 23,800 however now when i am checking the online price it says Rs 25,999 . When i went to vijay sales they refuse to co-operate with me , they said once the item is bought we cannot help with that , I feel like i have been cheated big time please help me . i live in New Delhi . please help me . Your early response will be appreciated .

On 10.08.13, we had purchased a L G washing machine model F 8091MD2 - Delivery Note V. No. 09-GE08-13SDN 359 in the name of my son Jitendra loyal. We were assured that delivery and installation will be done within next two days. Although the machine was delivered the next day but installation has not been done so far despite repeated requests. What is the use of making promises if they are not to be observed? Vijay Sales should contact the installation staff of theirs or that of the manufacturer and then only give the exact date on which the installation will be done.

I am a retired Central Govt. Officer aged 80 years and the only person from the family to be available during daytime. Accordingly, my son had taken leave from his office for getting the installation of the machine and is waiting under frustration.

I bought Eureka Forbes's vacuum cleaner from Vijaysales, Borivali(W), on 16th of July,2013. as per the instruction written in the manual, equipment can be use for 3hours non-stop. Actually, equipment stopped working in 2hours only and now not starting again.

i registered the complaint with Vijaysales on 17th in the afternoon. as per the attendant, problem will be addressed and resolved in 3days. Today is the 7th day but no one from Vijaysales (being a seller) OR from Eureka Forbes (being a manufacturer & service provider) has attended the issue.

As per the bill, the seller is not liable to exchange the product and as per the product manual, equipment/product sold will be examined by the service provider for sufficient time and then only replacement will be given.

Service center personnel calling, twice in a day from last three days but no one has come till today.

My Name is Niraj TAXXX. I am from Pune,India. Number : 7709XXX100.

I bought siemens machine WM07G060IN on 11-July-2013 from Vijay sales for better service. But today Till 16th June New machine has need been installed from siemens service center. If while installation I will get such service from vijay sale as well as from Siemens service center don’t know what if service needed in future? I think my decision to buy is gone for toss .

Problem : I Got new UNFORTUNATELY damage Machine (One leg is broken/damage). Till date it was not installed so no question o[censored]sing it. also since it is new , there were no problem about guarantee or warrantee. But I am struggling with my FIRST installation. Service boy told me that his senior manager will come for inspection but no one has come in spite of daily follow-up with both service center.

Hope my voice reaches proper channel, I will get extended support in this matter. Either from siemens or from Vijay sales.

Ordered an A/C , took a 5 star for obvious reason however the delivery and installation was done for a lower star AC,

Have raised multiple queries for solution but have been given commitment many times and no solution.

Bloody chors! I am not going to spare them.

Refer the mail with no response



Despite me running to the store and multiple calls i don t see any solution coming and its pretty obvious that your intent has been to cheat the customer .

I am not going to spare vijay sales for this .

Have a nice day

Ketan

On 22-May-2013, at 6:01 PM, Amrita Krishna <24.[protected]@gmail.com> wrote:

> Hi,
>
> I had purchased LG Ac LWA5CG5F (5 star) on 19 may 2013 from vijay sales store near huda metro station.The ac has been delivered and installed also.
>
> After installation I checked that the ac delivered is a 3 star. I immediately called the above mentioned store and nothing has been done till now.
>
> Do u cheat the customers by taking money for 5 star and delivering 3 star?
>
> I need immediate resolution on this.
>
> Regards
> Amrita Krishna
>
> Sent from my iPad

I purchased a Sony Bravia LED model no. KLV32EX330 from Vijay Sales Opera House Branch, 29 Mama Parmanand Road, Mumbai, Maharashtra (Tele-[protected]) on 14th May 2013 and the delivery was to be done at city Dhrangadhra, dist Surendranagar, Gujrat, on 16th May 2013. Inspite of repeated calls to Vijay Sales no positive response has been received by the selling agency neither the TV has been delivered till date.

I Mrs.Mumtaz Batliwala inspite of several reminders to Vijay Sales opera house manager Mr.Shahid and Mr.Gurgesh of Bajaj Finance that allot me n.o.c. letter for clearing my old E.M.I. loan on refrigerator they are not alloting me since last two months.
Yesterday i went to shop i told them that i will not pay remaining balance of air conditioner E.M.I. untilll and unless u issue me a n.o.c. letter of refrigerator they are not responding my request hence i will stop payment of other items..
Last month i have purchased an IFB micro oven and within ten days it stop working i complaint on call center and vijay sales they demanded Rs.350 for that equipment i refuse to pay so they take ten more days to visit their executive they are un-neccessarily charging the amount.
So unless and until they will not issue me a NOC letter i will not pay remaining balance of other products.
Please solve this matter as soon as possible.
MUMTAZ BATLIWALA