Vijay Sales Complaints & Reviews

We have purchased Vijay Water Heater (25 litres) on 24.07.2013. Now facing the problem of leakage in Inner Tank, for that I have complained on toll free no on 16.07.2014, Your representative visited and ascertained the complaint on 19.07.2014 and told that the tank will be replaced with in 3 days. But despite my repeated phone calls nobody turned to my home till date. Kindly look in to the matter and arrange for replacing the tank.


Regards

S.JAYA RAO,
#4J Anand Heights,
Near Prabhas College,
Kedareswarapeta, Vijayawada
Phone [protected]

Respected Sir,

I C.Thoyaj given complaint On 09.08.2014 and the complaint no. 5341 against Vijay Water Heater.We are once again remind the complaint on 18.08.2014 and also remind the same on 23.08.2014.and also we requested Mr.Naidu (Vizag branch service center ) and also requested Mr.Sambashiva Rao (Hyderabad, Contact No. [protected]) to arrange technician to solve the problem.
But so far nobody attended to solve the problem.

We request you to kindly arrange technician to solve the problem

Hence Kindly treat it as most urgent and do the needful.

Thanks and Regards

C.Thoyaj
D.No. 23-6-4/1
Pindhi Proluvari Veedhi
Near T.T.D.Kalyana Mandapam
Kakinada
East Godavari District
Andhra Pradesh
India.
Contact No. [protected]

Respected Sir,

I C.Thoyaj given complaint On 09.08.2014 and the complaint no. 5341 against Vijay Water Heater.We are once again remind the complaint on 18.08.2014 and also remind the same on 23.08.2014.but so far your technician not attended to solve the problem.
Since last few years we are using Vijay Products and also given best services to us. In recently your services are not good.
We request you to kindly arrange good technician to solve the problem

Hence Kindly treat it as most urgent and do the needful.

Thanks and Regards

C.Thoyaj
Dr.No. 23-6-4/1,
Pindhiproluvari Veedhi,
Near T.T.D.Kalayana Mandapam,
Kakinada.
East Godavari District
Andhrapradesh.
India.
Contact No. [protected]

I want to inform u that I purchased Samsung refrigrator Model no. RT47H5679SL Dt. 11/05/14 From Vijay Sales, Model Town, Delhi.There was dent on Front door when it was delivered Telephonic complaint was lodged to Vijay Sales on the same day. As three months have passed and in spite of my several visits to the dealer, no action till date have been taken .
The Old Manager of Vijay sales Mr Deepak Bhagat was committed that he will change the fridge. After few days he transferred to the another branch. The Floor Manger Mr Narender also committed the same. But now no body listen.
Floor Manager Mr. Narender was not capable for Manager position.

I had purchased a mouse on (27/11/2013) from vijay sales which is held in kalyan at bindu towers, now its not working which is in warranty period, now when i went to the store they totally ignore of giving service, they told me to go at vikhroli for the service, and it is not possible for me, if vijay sales can't give the service than they are selling the products of other company. I need to solve it ASAP. serial# PR0765 logitech wireless mini mouse M187 BLACK Rate:1095 My mail-id: manoj.[protected]@gmail.com mob# [protected]/[protected]

Atrocious Customer Service This is to inform you that i ordered an AC from the Preet Vihar Branch and we received a dented unit. This unit has not been replaced up till now. I have made hundred calls and the person Yogender talked rudely with me and my mom. Moreover, he banged the phone without resolving the issue. We have not received the AC as yet. It has been an awful experience shopping with Vijay sales and this is for sure that i am not going to shop anymore from Vijay Sales. As of now replace the unit today it self else i'll lodge a complaint against you people in the Consumer Court.

Dear Sir/Madam - This is to inform you that i have purchase the Voltas AC on 7th June against bill No. 32-VSI07d -14SJAO58, ORD/SIAO No. 32-VSI06-14SO838, Item code - 32321e[protected] from your Vasai branch. Sorry to inform but the AC stopped working within 1 month itself.I launched complaint with your customer care they informed person will come and repair the same within 48 hrs.Today your person visited my place, just saw at the AC and informed that it will take 5-6 days to repair the same. This to inform you that we have purchase the AC by paying full amount but now when we launched the complaint why it should take one week to repair the AC. Vijay Sales has good rapport in the market then Why so laziness in doing the things quickly. We have our own training class and due AC not working we as well as our students are getting problems. Hope you will understand the same.We hope that you will consider my complaint on prior stage and solve the problem in one day i.e. today itself. Awaiitng for your immediate response. Thanks - Yogita.

We have purchased an Gas Stove of SUNFLAME 3B SPECTRAN N of serial no VAK022. We have reg the complaint regarding stove as its not assembled propelry and the parts of it are not jointed properly. In short the Gas stove is not jointed properly and having some issues also. We have purchased this item on date[protected]. We have already reg a complaint also and from ur side u have told that we wld replace this item in 2days but its not yet replaced. One more thing, we r very disappointed from the customer care no. No one is replying us properly. Kindly please check and help us as soon as possible.

I have brought TV and Aquaguard from Hadapsar Pune branch and getting the worst service ever both the quipments have problem and there is no say for this. When I complaint directly to the company they said to change it with the store and here with constant calling I am getting negative response. Kindly do tell me what should I do, should I take that my hard earned money is all wasted on purchasing from you?

Dear Team, This is in reference to the 2 Air conditioners which I have purchased from Ahmedabad - Vijay Sales, C.G Road Branch. The tow ACs we have bought are: 1. O'General 2 ton costing 53000 INR Date of purchase 12/05/2014 2. Hitachi 1.5 ton costing 33800 INR Date of purchase 10/06/2014 The person who assisted us was Mr. Jaydeep (Ph. No: [protected]). We did the initial inquiry of the ACs and have mentioned him that the ACs were to be transported to Surendranagar, Gujarat which is where we needed it. He agreed to it and the machines were delivered. We have mentioned him explicitly that we don't want any installation as we will do it by ourself. He agreed to it without providing us any details on the company policy. While getting the Bill of this ACs, he mentioned that please use this bill for warranty purpose which is of 5 years for the machine. He did not took any signature in written for the same too regarding the installation and warranty. We agreed on it and now after 15 days, we got a call for the installation. We mentioned to the lady operator that we have already communicated with Mr. Jaydeep that we have done it by ourself. Now, the lady is mentioning that you would not be getting the warranty of it as you have not done the installation from company. This is from where the problem started. I reported instantly to Vijay Sales branch. They accepted that the mistake has happen and they are sorry for it as I was a valuable customer who have earlier purchased things from there too. Today, on call they are mentioning that if you need warranty then you need to dismantle both the ACs and then again install it. They asked us to pay extra for the same too. Please note that we are cheated from Mr. Jaydeep. Now they are asking for the installation amount. The reason why I use to buy from Vijay Sales is because of your services and not for the fraud which happened with me. I request you to please ask Vijay Sales, C.G Road branch to give me the assurity for warranty for both the ACs. The cost of both the ACs come is 86800 INR which is a very big amount for anybody. Please do whatever you want and give me the warranty for ACs and the mistake is from Mr. Jaydeep which is representing Vijay Sales. This was not accepted from Vijay Sales and am really unhappy. I want warranty for both the ACs and if not done will file a complain in Grahak Suraksha for the same because I know that I am right. This is total cheating which has been done with me. Please reply as soon as you can. Regards Siddharth n Mehta. (M) [protected]

dear sir, this is to inform you that even after doing followups for 2 weeks for complaint against a/c (Hitachi bran) there is no positive response received from your new panvel branch. The machine is under warranty. Kindly look into the matter and do the needful. Thanking you. Ramchandra Botre [protected]

I purchased a samsung refrigerator From Vijay sales Noida, on 7th jun 2014. When I selected the fridge, I confirmed with the salesman that the old fridge would be exchanged @rs 2000/-. While billing the salesman forgot the same, and charged me the complete amount without reducing the exchange value. When I brought it to his notice, n He said the amount would now be refunded through a cheque only in 10 days time. I insisted on a cash refund, to no avail. I was told that they will only refund my money which they had overcharged by their mistake through a cheque only. I have received the cheque today (16 days) and guess what...it's not in my name! When I called, I am told it can be changed but will take another 3-4 days. It's is the worst customer service and the most pathetic response from vijay sales team. They are not at all bothered about the customers and just want to make sales. I would advise all of you not to purchase anything fro vijay sales. It was my biggest mistake. The customer care person did not even have the courtesy to apologise. Vijay sales SUCKS!!!

I am deeply disturbed and disappointed with the service of vijay sale they let me down . I brought sympohy air cooler product number[protected] . There was problem in water pump in cooler we had registered complaint already but there was no response from vijay sale i am deeply concerned and dissappponted by your service it has been 2 days since this problem has occured but no response still from your staff i want to fix this problem as soon as possible i hope you will understand my concern and cooperate with me immediately this is my humble request to please send any engineer to fix this problem please contact me as soon as possible

I have purchase godrej ref gfe35lvt4n lush white on 14.03.2014 in vijay sales vide v no. 64-dev03-14siaouf 34. On dated 26.05.2014 some voice in refrigator so i am complain in godrej department and his exucutive come on my home 27.05.2014 and tell us that his sensor is not working my refrigerator is double door and both are not working at that time. His exucutive ask me sensor replace in 2 to 3 days. Afte godrej comapmnies excutive come my home on 28.05.2014 and replces sensor but he was not give me new sensor he was feet old sensor i told they at that time so he was tell me this is new sensor company give us in this type. And also he was joint done in my viring. After this my refriferator was not working and problem as it is.
Than i call in vijay sales for this matter and tell him replace this pieace or replace me new sensor. They was not give propare reply and i ask them i go for complain in consumer forum so they tell me you are customer you go any where we have no problem.
Till date my compalain is not short out and my refrigerator is not working and voice come loudly. Please sir help me for replcing product becuase in two month his position is not good so what do in future?

My email id is : [protected]@yahoo.Co.In
Mobile no is : [protected] / [protected]

I bought a new Split A.C. of voltas ( 5 star) in october, 2013. On 1sr day itself problem started. I made a complain to vijay sales as well as voltas. Machine is not maintainging the cooling as well there is lot of sound in outside box. They came and checked and accepted that there is less cooling. I made fresh complain in Vijay Sales in February 14. Again voltas peaple came and changed the motors and fans. Till no problem solved. I made a lot of complain to vijay sales. They passed it to voltas and voltas men are now telling me that problem is there and we hv to take it the same to our repair shops. I asked vijay sales for replacement as it is a totally a new machine. But they are not listening. Every time I phoned vijay Sale and they pass it to voltas. now, both company is not responding.what i hv to do. Whether Vijay Sales is giving a fauly a.c? Regards subhash

I bought Azure spilt A.C from Vijay Sales Ahmedabad (S.G.Highway Branch).from last 20 days i have registired so many times of complains against this matter that A.C is totaaly dead.But the Manager of this branch only give m 1 reply that the Azure company is totally wind up from gujarat.So the isssues from Vijay Sales & Azure Company Inthis matter customer is so suffer from last 20 days.& the cusomer is so much aged person due to companys problem.,

My name is Pravin Yamgar, we have buy the washing machine on 25th may 2014 in S.v.Road goregaon west, sale person he do not knowledge for washing machine, All this stupid things they told us.he is attend to me and i select one videocon washing machine.that time "i told him u get that new piece or display Piece"he told me this is the display piece i give u New Piece, i booked this product. delivery is done on 26 th may 2014 between 2 to 3.that time i m in office, my Mother receive the machine.27 th may demo person came my house that time he remove the back side small Busch.i shocked "literally water is comes out' that time i know sales person cheated to me and giving me floor piece(Display). this is your service?This is your store.every time i purchased the products only Vijay sales or CROMA, but first time i really nervous.But this time i really Know Croma Service is More good compare to Vijay sales bcoz this people understand the customer, and service is good. I hope u understand my problem, and solve this issue Asap, this time i would request you to please replace my washing machine and give me New Piece. Regards, Pravin Yamgar [protected]

I am Divyesh from Baroda, below is my experience with newly opened Vijay Sales branch in Baroda (Gujarat). Anticipating good service in future i opted Vijay Sales among many reputed local Vendors to purchase Ac, but to my surprise i experienced Worst and Pathetic service that too without using product. I purchased PANASONIC AC (CS-UC12QKY-2) on 03 May, 2014. Today is 08 May, 2014 and still AC is not installed. I keep calling and visiting personally Vijay Sales outlet daily till date however no results, INSTALLATION is still NOT DONE. Everyday customer care persons give 100% promise of installation in day. Now i can't take this anymore IS THERE ANY RESPONSIBLE PERSON AT VIJAY SALES??? Who can answer my simple question WHEN WILL MY AC GET INSTALLED? Installing Ac is few hours job, hope Vijay Sales is aware of this, if not then add this to your company knowledge base so in future your customer care division can at least provide correct time estimates to customers. No person is free at least not me to call you and follow up personally daily. Kindly note this. Vijay Sales should have established proper customer service mechanism prior opening new outlet in city. I am sure to never opt Vijay Sales for my future purchases and would recommend same to my contacts.

I am Vishwesh from Vadodara, Below is my experience with newly opened Vijay Sales branch in Vadodara (Gujarat).

Anticipating good service in future i opted Vijay Sales among many reputed local Vendors to purchase Ac, but to my surprise i experienced Worst and Horrible service that too without using product.

I purchased PANASONIC AC (CS-UC12QKY-2) on 03 May, 2014. Today is 08 May. 2014 and still AC is not installed. I keep calling and visiting personally Vijay Sales outlet daily till date however no results, installation is still NOT DONE. Everyday customer care persons give 100% promise of installation in day. Now i can't take this anymore IS THERE ANY RESPONSIBLE PERSON AT VIJAY SALES??? Who can answer my simple question WHEN WILL MY AC GET INSTALLED?.

No person is free at least not me to call you and follow up you personally daily, Keep note of this. Vijay Sales should have established proper customer service mechanism prior opening new outlet in city.

I am surely never opt Vijay Sales for my future purchases and would recommend same to my contacts, just want to get this Ac installed ASAP so its done for all.

Samsung 3 star ac costing rs 34000 purchased on 22 march 2014 from vijay sales prabhadevi branch. The installation was done wrongly by soorah services authorised agents of samsung. They burnt our wall as well as the indoor unit. This was replaced, however, 2 days later there was no cooling so once again the outdoor unit was checked however problem not solved. Last saturday the outdoor unit was once again checked and gas was refilled. However still no cooling. We made numerous calls to vijay sales, no solution provided? Request you to intervene