Vijay Sales Complaints & Reviews

Hi, As week ago I purchased a product of kaff company from vijay sales. We were not told that any executive will be reaching us for installing the product. As we were facing few problems in the product we contacted the customer support of kaff. They simply said that as the installation was not done by their executive the warranty has expired, we reported the same to vijay sales but they just said that they will get back to us. This is a very bad way of fooling the customer n strict action must be taken against them.

Hi we have purchased a videocon 4k and Philips sound bar and accessories we have done full payment at your outlet in ghatkopar on 7.1.15..now we are doing the follow up for same but there is no proper reply from delivery team nor the outlet customer service for delivery status..sales order no 115-ex01-155oa 1307...Code no[protected]...kindly update is the status..Cell [protected]

I purchased Samsung galaxy note 3 neo n7500 from vijay sales in bhandup, LBS marg, Opp. asian paints on 27th Dec'14 for rs.23900.But within 1 hr the mobile started restarting by itself.This phone is not reading my sim card.It shows message "not registered in network" when i try to make a call.Also the screen freezes frequently.This was my first purchase from vijay sales and it turned out to be dissappointing.Vijay sales are selling defective product i think. vijay sales manager nitin told me that he will replace the mobile in 3 days time.Manager didnt had the guts to give it in writing that it will be replaced in 3 days.That means even he dont know when i will get the new mobile. Is this how Vijay sales serve their customers?They took full payment from me but when it came to customer service they started running away from their responsibility. I want my money back. Shibin Sukumaran Mobile no-[protected]

I bought Racold Geysor from Vijaya Sale Lazpat Nagar Branch At that time the promised me to install that on sunday but he didnt come they he told me for monday and still he didnt come and now he is saying will come on tuesday but i am not getting any response from him. Please do needful and send service man to get installed. Pls take this on high priority. Javed Naseer Mo-[protected]

Dears, I bought this new HP laptop from Vijay Sales, Pune ( Station Rd) branch on 7th Jan 2014 (last Sunday)! To my horror I discovered yesterday that there are some 5 pictures taken in the month of Oct on different dates using the web cam that I found were saved in the folder. Now thankfully the pictures look to have been taken in the store itself! ( What I mean is those aren't pictures of anyone' home and then it would have meant 2nd sales) So, the fact that on Sunday these guys opened a fresh sealed box in front of me, doesn't mean that it's a fresh piece!! They had used the laptop for regular demo, packed it up and sold it to me like a new one! Can't we as consumers not trust even larger retail stores like Vijay Sales to be ethical and do good, clean business? Now though I had complained yesterday and demanded a fresh piece, I may still get an used one and this time they will be smart enough to delete possible traces and all folders and registry, who knows!!??

I purchased the dell laptop from vijay sales (faridabad crown plaza) on 17/04/2014 bill copy attached. After 7 month there is some problem in my dell laptop than i call dell customer care than i surprised to hear that from your side no communication is done with dell regarding my dell laptop warranty in dell they having the warranty till jan. 2015 but it having the warranty till april 2015.

Dell customer said to me that Vijay sales have to sent the mail to dell regarding the extension of the warranty from the bill purchased date. 2 times i gone to your faridabad store and met Mr. Kishore regarding this but no action still taken from there side.

I bought a Sony Xperia T2 Ultra Dual phone from Vijay Sales, Hadapsar, Pune on 18/07/2014. The salesman tried to convince me to buy a genuine screen guard, which had 6 months warranty. He made a mistake while sticking the screen guard, so it came out a little bit. Since it was little, I ignored it too. But later the screen guard started coming out from the side. This happened within 2 weeks from when I bought the phone. I went back to them since I was told I had warranty and they turned me down saying that we don't give warranty if it came out from the side. I had to go outside India for some work for 2 months and hence could not followup on this. However this is a huge setback from Vijay sales. The salesperson first of all did not tell me that there are conditions that apply to the warranty. Next the screen guard came out because he did not stick it properly. I sent an email to their customer care and they to have seemed to ignore my emails V. No. - S3-PSL07-14S1CD 473 Date - 18/07/2014 Code - [protected] Mob - [protected]

Dear Sir, I am Ranjan.I have Buyed a LG Fridge from Vijay Sales last Year.I have registered for the service due to some technical problems in the refrigerator but still now no one has come.I am getting message that kindly revert your feeedback for the service you have got.What the hell is this if i have not got the service than how can i give the feedback.For your refrence the following below are the details : Contact No : [protected]/[protected] Buyed From : VIjay Sales, Ulhasnagar- Maharashtra Service Request :RNA[protected]Earlier after which i again called for the service) Kindly let me know if you don't want to give the service than better revert back i will get the service from other service.

I glade to inform you that I had purchase new micro max led dated 29.10.2014 and they told that we install your led in 1 week today dater 7.11.2014 I call in vi jay sales [protected] 1st time receive my call but no one answered me and than not receiving any call I try 4 to 5 time but no answerd from your side so please do the need ful for that...

I had purchased LG washing machine from Vijay sales Pimpri godown, Following are the details V:No 222-PBG11-14SI26 Order No: 195-PCH11-14SOT17 Item Name: LG WM T7222PFFC DATE 02.11.2014 I got the delivery on very next day and the LG service engineer was also came on the 04.11.2014. When box was opened then it was observed that, machine was badly damaged from backside (photo attached) . I called Vijay Service Pimpri office for the replacement.I was very happy to here that machine will get replaced on the same day. sequence of event for the disappointment from Vijay Sales and their staff 02.11.2014 machine purchased 03.11.2014 machine delivered on my address 04.11.2014 Service engineer came for Demo and observed damaged piece On same day I called Vijay Sales for replacement, their commitment " machine will get replaced on the same day i.e 04.11.2014" No delivery of machine on 4 th 05.11.2014 I called again, they said they will call back I called again after three hrs, machine will get delivered till evening reply from Vijay sales No delivery on 05.11.2014 I called again on 06.11.2014, same reply machine will get delivered in evening I called again 1900 hrs on 06.11.2014 for reminder "machine is on the way and will reach by 2100 hrs." Till the time machine is not yet delivered This is my first experience with Vijay sales.Totally disappointment, no staff is having the status, always they are giving wrong commitment.Even LG as a good brand also giving defective damaged machines to their customer. Pl let me know what to do for the replacement.

Good Afternoon, I had purchased a Eureka Forbes Vacuum Cleaner ( Trendy Steel ) on the 20th of October from Vijay Sales, Shop No.B1/679 Janakpuri, Block AB, New Delhi, Delhi 110058, Phone :[protected]. The Particular product was defective when we opened it. We tried calling all possible numbers available of Vijay sales on the web and it is on 4th November the Eureka Forbes technician visited our place to declare that the piece had a manufacturing defect and you should consult the dealer you bought it from. We again tried calling Vijay Sales but nobody answers their phone so we visited them and we are still unclear about the status. The Vijay Sales customer support is pathetic and have kept us hanging about the replacement. Their manager has to say that Eureka Forbes will replace it and the company says your delaer will replace it. We've been harassed by the staff and they are very cool about this issue that we can't do anything. I strictly suggest some legal actions must be taken against this retail chain Vijay sales against Fraud and defective piece management. Our piece is 10 days old and we need complete replacement. Hoping for a quick and strict response from the consumer cell Thanks Chander Ranjan [protected], [protected]

Sandeep Bothra FLat 902, Span Heights, Off 150 Feet Road, Bhayander West, Thane - 401101 To Vijay Sales Santacruz Branch Prime Center, 18, S.V.Road, Santacruz West Mumbai Dear Sir/ Madam [Reference: order number /Voucher No. 110-SCZ10-14SOA 972 and Code No.[protected]] On 24.10.2014 I placed the above order with you for LG AC LSA3SP3M (3 Star) 1T SPL - SET, for which I paid in advance. The LC AC has still not been delivered. Under the Sale of Goods Act 1979 you are required to deliver the LG AC LSA3SP3M (3 Star) 1T SPL - SET to me within a reasonable time mentioned by you i.e, 29.10.2014. As 29.10.2014 has elapsed since I placed the order, you have failed to fulfill this statutory requirement and are therefore in breach of contract. I contacted to your Store also. Mr. Manoj (Sales Executive) promised me that the same has been delivered on Monday i.e, 03.11.2014 but the same has still not been delivered as on date. I am now making time of the essence. If you do not send me the captioned Goods by tomorrow i.e, 05.11.2014 I will consider our contract at an end, as I am entitled to do in law, and will expect you to refund me the full purchase price of Rs. 27500.00/- along with the Liquidity damage of Rs. 5000/- for not fulfilling the the said order in time. Yours sincerely Regards Sandeep Bothra

Dear sir, My name is Amit Shetty . I want to complaint against electronic Vijay sales shop who has cheated me with my laptop . I don't have any knowledge about computer so I went to these shop trusting them but, one of the sale person cheated me with laptop, this guys has not given me any accessories items with laptop, he cheated me with charging extra amount and he has not installed any programs in my pc, now I am facing problem with document uploading, I came to known about this betray when my other friends brought this computer and they have received same pc without any problem please help me out with my problem . I really feel fool when I see my pc .

i purchased tv from vijay sales belapur br. on 23/10/2014.. and they promptly delevered on 2nd day 24/10/14. but for installation no call from them till 30/10/2014.. and after six days still installation is still painding.. sorry to say vijay sales service is very poor.. and next time i never purchased anything from vijay sales.. i called also your customer service care two three times but i don't get any possitive responce from your side.. hopefully you taking the matter on priority and install tv and dish early as possible. Rajesh Dalal [protected] tax invoice no. 173-blp10-14siaa0 70 d4 24/10/2014 order no. 173-BLP10-14SOA 286

Dear Sir I am Alkesh Thakor from ahmedabad. I have bought LG Refrigrator from your ashram road outlet on 18.10.2014 saturday..executive Mr.Dhwanit has given me delivery time 2pm to 9pm on 21.10.2014. today i have called so many times on the number given by Mr.Dhwanit 66042000 but not getting concrete reply..they told that they will delivered the product today but not done it. i have never seen such poor service and the way people are treating customer after sales.. i have already purchased so many fmcg from your outlet but now this will be my last experience. what should i.understand from this kind of attitude towards customer???? regards alkesh thakor -[protected]

I have purchase 40inch videcon led tv and philips home theater from Vijay Sales (pune station branch ) Delivery was done on time but Installation things is pending, which make me to say that Vijay Sales After services is very bad .Please do the needful and resolve my problem as soon as possible my name -Satvinder Singh Mobile no :- [protected] City :- Pune - 411006

I have purchased Xperia M2 Dated 9-Oct'12 and have done complaint regarding hardware issues to Vijay Sales. But as per them, they will not replace the mobile once the mobile sold.Also i went to Sony Customer service and got DOA(Dead on Arrival) certificate, even after that none of them is taking initiative to replace a new handset. DOA no.-D[protected] All the procedure have been done by self, But at least i can expect some follow up from Vijay Sales With Sony regarding my Cell phone as am their customer.. What is the role of Vijay sales once the product is sold?? Its better to purchase from local shop where you also get some discount rather than purchasing from vijay sales But Once the handset is sold, they are least bothered.

Dear Sod, I had purchase lenovo laptop on 15/8/2014 Model no: Z50 with a scheme of warranty of 1+2 years free (2 years free extra warranty), but few days ago i had received email from lenevo that your warranty is not valid or extended for two years. Please note that is was purchase on with in the period of scheme and registered on same day. For your reference i have attached screen shot for the same which has take on same day. Appreciate your quick response Thanks and Regards. Parag G Panchal [protected]

my samsung led tv is not working properly, as it gets on-off automatically 5-6 time if its appears once. so please come and resolve my problem, its 32" inch led tv as model no. UA32F4500 BUYED ON 26-12-13 . before 1 months it apears only for 1 time and now before a week it appears 6-7 times in a day and now its not working properly.

Dear Sir, Videocon washing machine is not working, however Vijay Sales is not taking our complaint seriously... Videocon engineers have replace each & every part of the Machine in one & half year... only metal body is there... now machine is making lot of noise ... my mother has blood pressure problem age 61yrs... and washing machine is making noise like band... My mother is planning to approach consumer court. She is ex-government official I[censored] have facility to upload video I can upload video for ur reference... in Vijay sales am coordinating with Mr. Mukesh ghatkopar branch... Mr. Mukesh is trying to support me & in Videocon with Mr. Ajit bhilare zonal manager... but these guys are only giving dates... i don't have any faith on Videocon seriously... service is really bad... I want the replacement of the washing machine Or from Vijay sales I will expect to help me to go for other brand washing machine... I would want to buy new machine on good discount..! I am also working with reputed organisation organization & from technical back ground! My mobile no. [protected] & [protected] Regards, Dilip Chavan