Vijay Sales Complaints & Reviews

Never buy Vijay sales one day offer product or product from maharaja. I bought Godrej microwave from vijay sales in one day offer on which I got Maharaja food processor free. After buying the product they told me there would be no demo for the food processor as it is free and maharja does not provide it. Later I contacted maharaja and got the demo done as they readily agreed for the demo. I just used the food processor twice and one of the part broke. I lodged a complaint.with mahraja, they told me I need to replace the body of the FP and that they would get in touch with me once they receive the part. They never got in touch with me. I called them up several times they always tell me the engineer would come tomorrow but they never turn up. Neither Maharaja nor Vijay Sales people are helping me reslove the issue.I would advice everybody do not go for the one day offer on mahraja products.

Vijay sales sells demo products as new products to the customer. The products which are kept for demo purpose are sold to the customer by repacking them. They insist it as new product when in fact the product has been used in the store for couple of months. Anybody knows how the demo products are handled at the show room. Vijay sales salesman conveniently forgets to inform the customer that the product packed in the box is a demo product....

Dear Sir/ Madam,
We have bought doubled door freez (310 lt) of whirpool company form Vijay sales, Ghodbunder road, thane on 13th December 2009. We have agreed to provide Reebok watch and 2 pieces of towels agaist free rewards from Vijay sales within a week. But till date there is no communication form Vijay sales and every time we visit the place we get only one answer as we will get the rewards soon.

Request your interventions.
Vishwajeet Kadam
[protected]

I Sachin R Sharma purchased Samsung LCD TV Model.Num# LA26B480 dated : 21/10/2009, Order No. 10-TH[protected]. I paid down payment of Rs. 8500/- & rest Rs. 17000/- was on EMI for 8 months at 0% interest. The scheme was under Bajaj Finance. Now every month they are charging 2 different EMI one is against LCD & the second is for Whirlpool washing machine which i have never purchased. I have already informed the same to the Vijay Sales Manager at Thane Branch & they have still not rectified it. Today again i get a message from Bajaj Finance that to keep funds available in my bank for the 2 different EMI. I dont no what to do should i file a case or should i stop paying these EMI which is directlty going out from my Bank. Please help

On 25th dec i wnt 2 buy a digi cam at vijay sales located at siddhivinayak mandir, mumbai, i was comparing various brands bt whle doing so 1 samsung cam just falled from 1st platform to the next platform hardly 3 to 4 inches n its lens got stuck, they told me 2 pay for d loss i made n i had 2 pay for d cam that i dint want 2 buy, can we do anything
in dis matter?

I bought a Dell Inspiro 1545 laptop and paid Rs.38000 for it. just after a few days, when the 15 month Mc afee subciption that was pomised, and was part of subscription, was not working for me, I visited the store in S V Road, Mumbai. I was told to contact dell even when fault was on their part. Dell directed me to Mc afee..who asked for the invoice proof. But Vijay sales had not mentioned Mc afee on invoice, and my problem is not resolved till now.
I called up Vijay sales many times, noone gave response to my query and noone helped me. there is Mr. Sachin who had made big promises of serviceto sell me the laptop but didnt even talk to me, took my number, but never got back to me. THE SERVICE IS PATHETIC AND NOONE SHOULD EVER TRUST THIS STORE.
I NEVER HAD SUCH A BAD EXERINCE IN LIFE!!

I bought a canon camera during diwali. It was the 2nd time i bought a canon camera because I liked the first one, & becuase they have a good name in cameras. I was lured to buy it during diwali because of the offers. I received an scratch card from the dealer Vijay Sales through which I won 100 free prints/photo calendar. But I was very disappointed that after spending a lot of my time getting used to the website zoomin.com, successfully uploading my 100 photos after 2 attempts, getting to the checkout page of the offer, where I was to pay a tax amount with my credit card no., all I got is the relisation that I had wasted a good part of my Sunday. After attempting to finish the transaction with my credit card I got an error message 'Looks like you have landed on a page that DOES NOT EXIST', which happened on October 25th 2009 at 4 pm which is the last date of the offer. This problem should not have occured as the transaction was attempted very much during the offer period. I do not understand how a reputed camera manufacturer like canon can provide sub-standard promotional offers, through a website like zoomin.com which takes up peoples' photographs, & credit card nos. While I am seriuosly doubting the intent of canon & zoomin.com to provide free gifts, I am also wondering why zoomin.com is making people enter their credit card nos. with sensitive information like the card CVV no. on their website.

I purchased LG refridgerator from Vijay Sales on 22nd Oct. I have not recieved the refridgerator after 2 days of frustrated wait, many unanswered/engaged phone calls. Shop contact person tells me that the piece allotted for this oreder is misplaced. They have no idea where the orderd item is. They have no idea when will it be delivered.
Vijay Sales does accept any credit; in that case they must adhere to their commitments about delivery or else provide compensation.
This is horrible, hopeless and useless customer service.

I had purchased a Sony Ericsson mobile W760i from Vijay Sales Dadar on the 16th May 09.
I had gone to my village the very next day. Surprsingly my phone stopped working from the evening of Sunday. I was in a remote village where i could not show the same. I came back to Mumbai on the 20th and went to the showroom where they said that it cannot be replaced as you need to come within 48 hrs of purchase i explained that as i was in the village i could not come, he insisited that i needed to go to the service center. I went to the service center and got the complaint id no SEO[protected], i was being told that they will make a check on the software and will let me know the problem the next day and also i was being asked to call there service center no.24302805, i tried calling the whole day in the 21st and nobody answered the call. I went to the service center at portugese church and they told me that it doesnt has any software problem and there might be a requirement of changing the spare parts which will take 15 days more.
I went to Vijay Sales after that in any stupid hope that they would help me out. I spoke to Mr.Shakil Ahmed, some floor manager and he said that VIjay Sales cant do anything about it.And i need to go to the service center and pressurize them to get the phone repaired soon.
I would like to complaint about the service of Vijay Sales and Sony Ericsson as well, as due to them i am left with no phone or next 15 days atleast.
I even tried calling the service center no today but it comes continously busy which leaves me with no option than going there personally and check on the same.

I request you to pls help me in this matter.

I Bought a GODREJ Referigerator & A SAMSUNG Split AC from VIJAY SALES KALYAN on 16th March & Got the delivery of the same on 19th March, while buying i was told that company person will come to my place for the installation of AC, but after two days no one came, hence we called them to know the status, but we were told that person will come the same day or the next day, i spent the entire two days waiting for him, but the guy never turned up. We kept on following with them, but till date nothing has been done. We spoke to Vijay Sales manager Mr. BIPIN and he assured us that he will let us know the status of the same in 10mins and will update me on my phone and took my number, but hours passed and he has never ranged. We spoke to Ms Harsha for the same we got the same answer that we will sent some one and call you in next 10mins but till date Ms Harsha never called. We spoke to Mr. Mahindra, he also assured us that the AC will be installed within two days time, but today 6days have passed but nothing has been done. "Do i have only this work to call u people and get the same answer over and over again" My parents are of old age and the way VIAJY SALES guys answers, any perons temper will shoot, increasing his or her blood pressure" Are we suppose to undergo such a pain, trauma after paying from our own pocket. "IS THIS THE KIND OF SERVICE VIJAY SALES PROVIDES ONCE THE GOODS ARE SOLD?"

Not only about the AC but after insisting on DEMO for the Referigerator we bought, till date no one has turned up to give us the demo of the Referigerator.

IS THIS HOW BUSINESS GROWS?

IS THIS HOW THE ONE OF THE BIGGEST RETAIL CHAIN OPERATES?

I appeal to all the consumers to Think twice before considering VIJAY SALES as an option for Buying, i don't want the same thing to happen with you guys again.

I had purchased a laptop from the prabhadevi branch about 9/10 months ago. I have a slight problem with it now. Since it comes in the guarantee period, of 1year, I called them for help.

Now the amazing part is that I get no help unless I pay.
These people expect me to have preserved the bill of this laptop from 10months. Before purchasing I wasnt informed of any such formality.
I am calm and patient till the operator and several other salesmen keep me on hold. I wait and wait.
Finally they give me another telephone no. to dial to get help.
DON'T you people understand what the word WARRANTY means???
Please don't promise help to any costumer.

DONT expect any sort of help/guidance from vijay sales.

I brought juicer mixer grinder from Vjay sales, Ghodbunder road Thane on sunday.
i enquired about the guarantee card .They said its in the Box.
I went home and next day on monday purchased an iron from the same place.
I opened the box on tuesday and found no guarantee card nor the manual.
One of the lids for the mixer doesnt fit.

I called the sales person he said he forgot to put the card.I said its ok.
i asked him that i had come next day and purchased iron and u could have given me the card.
He said Mein Bhool Gaya(He forgot!!!).

i told him you people had taken my no. U should have called me and informed me . its been three days. He didnt have any answer to this.
finally i said its ok. Please deliver me the cards. They said i have to come and collect.

This is when i lost the control. I told him that u have done the mistake its ok but atlease u should take the responsibility.
He said he will deliver next day. I didnt receive it the next day. i called again they said they will call back. Still waiting for the call...

My frnd had warned me to not to purchase anyything from vijay sales. i should have listened.

i searched on google and there are tons of complaints against vijay sales.

Is there a way to register a complaint against them?

PLEASE DONT BUY ANYTHING FROM VIJAY SALES.

to be cont...

ELECTROLUX MICROWAVE OVEN EM25EG90SS
Posted:[protected] by HARI KRISHNAN K [send email]
POOR QUALITY AND POOR CUSTOMER CARE
I had bought an ELECTROLUX MICROWAVE OVEN EM25EG90SS on 15.11.2008 from VIJAY SALES, GALLERIA VASHI.After 10 days and repeated followups one technician came to my home for demo.The fuse was tripping and the oven body was overheating.Without getting customer signature on the demo receipt he left.
Today after around a week of follow up I took the oven to M/s.Vijaysales and they were not ready to take the material back also the Electrolux technician made false remarks of visiting my house thrice .He also said he had given me demo three times whic is absolutely wrong.
I am not feeling safe to use this machine anymore as I have serious concerns abt the quality of the material as well as the trustworthiness of the staff.Customercare dept should understand the concern of the customer rather than convincing him with a substandard material.
As a customer i felt more humiliated by their treatment rather than loss of my hard earned money.
I even offered them the oven to keep as a demo piece (without any refund)at there showroom bcoz of the fact that the very sight of the material in my home shoots my Blood pressure.
I have learnt my 2 mistakes
1.Wrong make.
2.Wrong shop.

NEVER EVER BUY ANYTHING FROM VIJAYSALES IF YOU WANT ANY AFTER SALES SERVICE

On 11th Nov 08 I purchased Nokia 5310 Xpressmusic from Vijay Sales, Baner, Pune.

At the time of pursing sales person gave wrong specification as its expandable memory is 8GB.

On the basic of that information I purchased the mobile.

After reaching home I came to know that actual expandable memory is 4 GB only.

So next day I went there and asked for refund or replacement. That day the sales person was on leave so Vijay Sales management told me to come next day.

On 13th I went there, but that salesperson refused to accept that he told Nokia 5310 Xpressmusic has 8 Gb memory.

But after long argument Vijay Sales accepted to replace the phone. They gave Nokia 5220 Xpressmusic as a replacement.

Which they told very firmly that it’s expandable memory is 8GB. Even they have written this on bill and singned.

But in this case also, after reaching home I came to know that actual expandable memory is 2 GB only.

Today I am planning to go back and ask for refund or file a case against them.

hi, i went to buy memory stick & DVDs for my handicam in your shop located on solapur road.

before that let me tell you that i am working as marketing manager in software company located in pune.i study CRM & Marketing in deep .

anyways ... when i went to visit your shop i ask the your executive i used marathi as language of communication but he was speaking with me in Hindi ... then i politely ask him to not to speak with me in hindi, but instead of changing the language or apologize he said me that Hindi is our national language you should respect ..

i was so annoyed with this thing and after that i decided not to buy anything from vijay sales if that thing is not available in all over pune but available exclusively in vijay sales then also i will not going to come in your shop & whoever ask me about my advice i will never suggest your shop

******IN first year of my MBA i learn that i you are going to sale your product then you should know the language of your customer ...
i attended Microsoft conference for sales executive there they told us that where you appoint your sales executive make sure that he can speak local language because lmother tough will help you to crate bound with your customer *****

i am Happy With DASS they speak my language

Sold me a defect phillips home theater dvd player for $500/ told me it was state of the art. Its rubbish. If you use the main dvd control panel the remote stops working. it takes almost 2 minutes to load a dvd and start playing. the sound levels fluctuate and you have to keep resetting it. not to mention that some speakers donot work at all. Had 10 service calls and kept asking them to replace the brand- they refused.
Feel completely cheated.

Hello,

I bought an AIR CONDITION and a NOKIA cell phone from VIJAY SALES( Ghatkopar) one month back. The sales man there convinved me that the vijay sales offer the best service so I decided to purchase both from them. Now I really regret my decision of purchasin goods from Vijay Sales. First they told me that the installation of Onida A/C would cost me around 1500 RS and said that the service engineer would be there at my...

Myself, my wife and my elderly mother in law had to endure extremely unpleasant experience from Vijay Sales(Thane) branch.
After having acknowledged the poor service given to us by the Quality Head of Vijay Sales (Rajesh Bagnani - [protected]), nothing has been done to calm down us. After having made purchases of about Rs.14, 800, we had been insulted by the ground staff, manager and accused of being theives for using our own debit card. we have been waiting for over 3 months and the Quality head has started ignoring and spurning our efforts to contact them.

MY NAME IS ARUN HARCHANDANI. I AM RESIDING IN THANE THE REASON TO LAUNCH THE COMPLAINT IS WRONG COMMITMENT FROM THE EMPLOYEE OF VIJAY SALES NR TEEN HATH NAKA THANE WEST.... THERE IS A GIFT (OVEN) WITH 29 INCH TV SETS ONIDA BUT VIJAY SALES IS NOT READY TO GIVE THAT,,, THEY ARE JUST FOOLING AROUND... BESIDE THAT I HAVE REQUESTED THEM TO SEND A REPRESENTATIVE WHO CAN GIVE THE DEMO ALSO BUT THERE IS NO RESPONCE FROM THEM..... ONCE IF THE PRODUCT IS SOLD THEY ARE NOT INTRESTED FOR THAT....

i bought LG friz and washing machine from vijay sales borivali branch, till today(15/10/2007) 7.30 pm they have not delivered the item as assured, i wasted full day sitting at home to take delivery without going to duty, and when i tried there shop telephone no 28021781,82 nobody responds, i tried there care no 66227722 they would not give any other telephone number than already mentioned,even when i asked for telephone number of head of the customer care so that i can complain,
hope this waiting will end and new one willnot start after taking delivery
VIJAY SALES i would not recommend any one buy any thing from u, after seeing this