Vijay Sales Complaints & Reviews

I was a loyal customer of Vijay Sales since last 4 years. Howeve, I got a bitter experience this time.
I ordered an AC (LG) at Vijay Sales'S Opera branch around 13-15 Feb 2011 and asked them to deliver it to my Navi Mumbai address where I was going to shift on 19th Feb. Today is 1st of March, however, the AC has not yet reached even after recurrent requests and followup.

All the time i call they try to sooth me by saying it will reach to you today between 2pm - 9pm. I am really annoyed by Vijay Sales's service.

My mobile no. is [protected]. I do know if someone looks after these complaints or not.

Hopping to resolve my issue soon.

Mr. Pritesh J. Jain
D/604, Ridhi sidhi apt,
Bldg 74, tilaknagar,
Chembur Mumbai -89
18th January 2011
To,
The Manager
Re : Pending delivery of my Audio video system since a long time.
Dear sir, i have had the displeasure of buying an Audio video system of Mitashi ltd, model no. MX2007 chassis no.[protected] , invoice no. 07-pd05-10csi 2270 dated 31 st may 2010 from vijay sales prabhadevi branch. Delivered on same day. Soon it stopped working so i complained on 4th july 2010 for the first time, complaint no. 1007 mb040151, so the company person came around 7th of july he said it had some problem which he fixed in no time, my wife did ask that if the piece is defective it better be replaced but he convinced us that it will be ok.
Again it stopped working and i complained on 17th September, complaint no. Mb171421. No response from your side so i again had to remind on 25th September when same complaint no. As given by mr.Kiran earlier was now given by miss leena. Your person came to repair on 9th of October he said there was some screen problem.
Soon it stopped functioning again(third time) so i personally went to Vijay sales Prabhadevi and submitted it for repairs but strongly recommended a replacement. Challan no. A20296 dated 24 th nov 2010.
Since then there are many reminder calls given, some of which are as follows:
26TH NOV 2010 i called vijay sales after which they called saying now the system is being sent to mitashi and experts will look at it, when i stressed on a replacement rather than an extremely low quality piece that was originally given to us.
I also called on10th dec 2010, 12th dec 2010, 20 th dec 2010.
I personally visited vijay sales on 28th dec 2010 but till date that is 18th January 2011 i have not received the system nor any feedback. I must say that neither vijay sales nor Mitashi are bothered about the inconvenience caused to their customers, i wonder about the future goodwill of both your organisations. Customer care service and the value system of the people working for your organisation are surely NIL. I MUST SAY MY ENTIRE FAMILY FEELS CHEATED.
If you think morals are anything then you will instantly replace the piece which we have paid for but hardly had the pleasure to use.
Your dissatisfied customer.
Mr. Pritesh J. Jain.

Hi I have purchased a Eureka Forbes Water Purifier from Vijay Sales Kalyan, 3 months back. On Sept. 21st it had some problem and stop working. I called Vijay sales several times but the authorities at Vijay Sales are not responding properly. I even called Forbes office also but find the same thing there. Since then they are just telling us that they will send person today, tomorrow etc. And even after two weeks my machine is not rectified. They are not even ready to replace the machine. Everytime we called them, they just give some stupid reasons.
This was the worst experience for me. And will advice not to purchase anything from them as these people are very irresponsible as far as servicing is concern.

I hv bought a washing machine from your ghatkopar center about a month ago in the name of Wipro Ltd. C/O manu dasgupta. I am still awating the siemens guy to come and give me a demo of the machine. I must have made 100 calls to the office and every time I am told that they will call me back - which never happens. Then they tell me that the Siemens guy will call me before coming today/tomorrow- which again never happens.
I would like u folks to come & take the machine away and return my money. This is the worst service I have every experienced. Your customer serbice doesnot even hv the basic courtsey to call back- forget callin to give me the schedule of the siemens guy.
It is evidently clear that Vijay sales have no sense of service ( which is the basic of demo in this case) , you guys are only interested in sales and nothing else.
I am definetely not going to buy anything from you folks any more and will ensure the same for my friends and family..

SUBJECT : CASH BACK OF WASHING MACHINE REASON MALFUNCTIONING

I MRS .PRANALI RAJESH JAGIASI ,HAD PURCHASED A FULLY AUTOMATIC MACHINE FROM VIJAY SALES ,MIRAROAD BRANCH.THE DETAILS ARE AS BELOW :

PURCHASED BY : MR.RAJESH MOHANLAL JAGIASI ,2 A 704,BEVERLY PARK,NR KANAKIA SCHOOL, MIRA ROAD-EAST.
TEL : [protected]
DATE :[protected]
ORDER NO : 16-MR05-09SO525
CODE : WFT8019QS ITEM : LG WASHING MACHINE WFT8019QS 7 KG AMOUNT RS.16,820/- BY CASH.

WHEN I PURCHASED THE MACHINE I WAS NOT GIVN PROPER DEMO BY LG PERSON.NEVERTHELESS I READ THE MANUAL AND STARTED OPERATING MACHINE.RECENTLY I STARTED USING FABRIC CONDITIONER BUT TO MY SURPRISE THE MACHINE WAS NOT ABLE TO TAKE THE CONDITIONER IN THE DUCT PROVIDED BY IT.AND HENCE THE FULL PROCESS COULD NOT BE PERFORMED AUTOMATICLY.

I CONTACTED LG CUSTOMER SERVICE AND GAVE A COMPLAINT ON 03/06/2010 -C [protected] BUT I WAS SURPRISED INSTEAD OF ATTENDING WITHIN 24HRS MY COMPLAINT WAS NOT FOLLOWED AGAIN I HAD TO MAKE A CALL AND UPDATE ALL DETAILS.ONLY THEN THE PERSON CAME TO ATTEND THE COMPLAINED. BUT FAILED TO SOLVE THE PROBLEM.HE SAID HE WILL SEND HIS SENIOR NEXT DAY .AGAIN AFTER 2DAYS ON 09/06/2010 THE OTHER PERSON CAME AND COULD NOT SOLVE THE PROBLEM HE SAID HE WILL COME NEXT DAY WITH TOOL BOX TO OPEN THE MACHINE.BUT HE NEVER TURNED UP AND I GOT ANOTHER SMS FROM LG ON 09/06/2010 THAT MY SERVICE REQUEST IS CLOSED REASON: CUSTOMER WILL CALL AGAIN . WHAT NONSENSE ?

AGAIN I HAD TO CALL UP THE LG CUSTOMER CARE TO GIVE COMPLAINT C [protected] ON 09/06/10 BUT NOTHING HAS BEEN DONE NO BODY HAS VISITED HOME.

THE ABOVE FACTS CLEARLY STATES :

1)THE LG PRODUCT SOLD TO ME BY VIJAY SALES WAS DEFECTIVE /MALFUNCTIONING.
2) LG HAS NO INTEREST N RESPONSIBILITY IN RESPONDING TO COMPLAINTS ONCE THEIR GOODS ARE SOLD TO THE CUSTOMER.

HENCE I WOULD LIKE MY MONEY BACK OR A NEW REPLACEMENT FROM LG AND VIJAY SALES AS THEY HAVE GIVEN ME A DEFECTIVE PRODUCT WHERIN I HAD PURCHASED A FULLY AUTOMATIC WASHING MACHINE.

AWAITING REPLY ON THIS MAIL IMMEDIATE EFFECT.

MRS.PRANALI RAJESH JAGIASI
CELL: [protected]

i have purchased a godrej eon fullly automatic washing machine from vijay sales, thane. After first installation itslef my washing machine stopped working. I have registered the complaints for the same. Service engineer visited & he checked everything. After verifying he said " motor has malfunctioned & have to replace it". I wanna know after 1st wash motor is damaged. how is it possible. Contacted vijay sales for the same.

I have purchsed FEDDERAS LLOYD LCD L42HU -chasis No.50113 Ecode-M72 on 18th June,2010 vide Retail Invoice No.64-DEV06-10SIAO 220 (ORDER NO.64-DEV06-10S0310) in name of my son Sandeep P.Vaidya ([protected])...from VIJAY SALES, AHMEDABAD in cash for Rs.39700/-

After installation we found that one black horizontal strip is clearly visible on LCD screen. we have made complaint and they agreed to replace it .

But till today ( i.e.10th July,2010) it is not done they say that we will repair it and change the channel of that LCD.

but we are still waiting for the same.

FROM : PRASHANT V.VAIDYA
G-102, RUDRA SQUARE, JUDGES BUNGLOW CROSS ROADS,
BODAKDEV, AHMEDABAD
[protected]R) [protected] (M)

Hi...

This is Neelesh Jain from Goregaon East. I had been experienced poor service of delivery from Vijay Sales who claim best in Mumbai for Electronics & Appliances.

Mr.Sakeel who known o incharge of Bhandup depot had no communication and it has delivered by late night as it was promised to be delivered by afternoon.

I say to them that the passion they have at the time of selling it why the same passion dont reflect at the time of services or after the goods sold.

Regards
Neelesh Jain
[protected]

Never buy Vijay sales one day offer product or product from maharaja. I bought Godrej microwave from vijay sales in one day offer on which I got Maharaja food processor free. After buying the product they told me there would be no demo for the food processor as it is free and maharja does not provide it. Later I contacted maharaja and got the demo done as they readily agreed for the demo. I just used the food processor twice and one of the part broke. I lodged a complaint.with mahraja, they told me I need to replace the body of the FP and that they would get in touch with me once they receive the part. They never got in touch with me. I called them up several times they always tell me the engineer would come tomorrow but they never turn up. Neither Maharaja nor Vijay Sales people are helping me reslove the issue.I would advice everybody do not go for the one day offer on mahraja products.

Vijay sales sells demo products as new products to the customer. The products which are kept for demo purpose are sold to the customer by repacking them. They insist it as new product when in fact the product has been used in the store for couple of months. Anybody knows how the demo products are handled at the show room. Vijay sales salesman conveniently forgets to inform the customer that the product packed in the box is a demo product....

Dear Sir/ Madam,
We have bought doubled door freez (310 lt) of whirpool company form Vijay sales, Ghodbunder road, thane on 13th December 2009. We have agreed to provide Reebok watch and 2 pieces of towels agaist free rewards from Vijay sales within a week. But till date there is no communication form Vijay sales and every time we visit the place we get only one answer as we will get the rewards soon.

Request your interventions.
Vishwajeet Kadam
[protected]

I Sachin R Sharma purchased Samsung LCD TV Model.Num# LA26B480 dated : 21/10/2009, Order No. 10-TH[protected]. I paid down payment of Rs. 8500/- & rest Rs. 17000/- was on EMI for 8 months at 0% interest. The scheme was under Bajaj Finance. Now every month they are charging 2 different EMI one is against LCD & the second is for Whirlpool washing machine which i have never purchased. I have already informed the same to the Vijay Sales Manager at Thane Branch & they have still not rectified it. Today again i get a message from Bajaj Finance that to keep funds available in my bank for the 2 different EMI. I dont no what to do should i file a case or should i stop paying these EMI which is directlty going out from my Bank. Please help

On 25th dec i wnt 2 buy a digi cam at vijay sales located at siddhivinayak mandir, mumbai, i was comparing various brands bt whle doing so 1 samsung cam just falled from 1st platform to the next platform hardly 3 to 4 inches n its lens got stuck, they told me 2 pay for d loss i made n i had 2 pay for d cam that i dint want 2 buy, can we do anything
in dis matter?

I bought a Dell Inspiro 1545 laptop and paid Rs.38000 for it. just after a few days, when the 15 month Mc afee subciption that was pomised, and was part of subscription, was not working for me, I visited the store in S V Road, Mumbai. I was told to contact dell even when fault was on their part. Dell directed me to Mc afee..who asked for the invoice proof. But Vijay sales had not mentioned Mc afee on invoice, and my problem is not resolved till now.
I called up Vijay sales many times, noone gave response to my query and noone helped me. there is Mr. Sachin who had made big promises of serviceto sell me the laptop but didnt even talk to me, took my number, but never got back to me. THE SERVICE IS PATHETIC AND NOONE SHOULD EVER TRUST THIS STORE.
I NEVER HAD SUCH A BAD EXERINCE IN LIFE!!

I bought a canon camera during diwali. It was the 2nd time i bought a canon camera because I liked the first one, & becuase they have a good name in cameras. I was lured to buy it during diwali because of the offers. I received an scratch card from the dealer Vijay Sales through which I won 100 free prints/photo calendar. But I was very disappointed that after spending a lot of my time getting used to the website zoomin.com, successfully uploading my 100 photos after 2 attempts, getting to the checkout page of the offer, where I was to pay a tax amount with my credit card no., all I got is the relisation that I had wasted a good part of my Sunday. After attempting to finish the transaction with my credit card I got an error message 'Looks like you have landed on a page that DOES NOT EXIST', which happened on October 25th 2009 at 4 pm which is the last date of the offer. This problem should not have occured as the transaction was attempted very much during the offer period. I do not understand how a reputed camera manufacturer like canon can provide sub-standard promotional offers, through a website like zoomin.com which takes up peoples' photographs, & credit card nos. While I am seriuosly doubting the intent of canon & zoomin.com to provide free gifts, I am also wondering why zoomin.com is making people enter their credit card nos. with sensitive information like the card CVV no. on their website.

I purchased LG refridgerator from Vijay Sales on 22nd Oct. I have not recieved the refridgerator after 2 days of frustrated wait, many unanswered/engaged phone calls. Shop contact person tells me that the piece allotted for this oreder is misplaced. They have no idea where the orderd item is. They have no idea when will it be delivered.
Vijay Sales does accept any credit; in that case they must adhere to their commitments about delivery or else provide compensation.
This is horrible, hopeless and useless customer service.

I had purchased a Sony Ericsson mobile W760i from Vijay Sales Dadar on the 16th May 09.
I had gone to my village the very next day. Surprsingly my phone stopped working from the evening of Sunday. I was in a remote village where i could not show the same. I came back to Mumbai on the 20th and went to the showroom where they said that it cannot be replaced as you need to come within 48 hrs of purchase i explained that as i was in the village i could not come, he insisited that i needed to go to the service center. I went to the service center and got the complaint id no SEO[protected], i was being told that they will make a check on the software and will let me know the problem the next day and also i was being asked to call there service center no.24302805, i tried calling the whole day in the 21st and nobody answered the call. I went to the service center at portugese church and they told me that it doesnt has any software problem and there might be a requirement of changing the spare parts which will take 15 days more.
I went to Vijay Sales after that in any stupid hope that they would help me out. I spoke to Mr.Shakil Ahmed, some floor manager and he said that VIjay Sales cant do anything about it.And i need to go to the service center and pressurize them to get the phone repaired soon.
I would like to complaint about the service of Vijay Sales and Sony Ericsson as well, as due to them i am left with no phone or next 15 days atleast.
I even tried calling the service center no today but it comes continously busy which leaves me with no option than going there personally and check on the same.

I request you to pls help me in this matter.

I Bought a GODREJ Referigerator & A SAMSUNG Split AC from VIJAY SALES KALYAN on 16th March & Got the delivery of the same on 19th March, while buying i was told that company person will come to my place for the installation of AC, but after two days no one came, hence we called them to know the status, but we were told that person will come the same day or the next day, i spent the entire two days waiting for him, but the guy never turned up. We kept on following with them, but till date nothing has been done. We spoke to Vijay Sales manager Mr. BIPIN and he assured us that he will let us know the status of the same in 10mins and will update me on my phone and took my number, but hours passed and he has never ranged. We spoke to Ms Harsha for the same we got the same answer that we will sent some one and call you in next 10mins but till date Ms Harsha never called. We spoke to Mr. Mahindra, he also assured us that the AC will be installed within two days time, but today 6days have passed but nothing has been done. "Do i have only this work to call u people and get the same answer over and over again" My parents are of old age and the way VIAJY SALES guys answers, any perons temper will shoot, increasing his or her blood pressure" Are we suppose to undergo such a pain, trauma after paying from our own pocket. "IS THIS THE KIND OF SERVICE VIJAY SALES PROVIDES ONCE THE GOODS ARE SOLD?"

Not only about the AC but after insisting on DEMO for the Referigerator we bought, till date no one has turned up to give us the demo of the Referigerator.

IS THIS HOW BUSINESS GROWS?

IS THIS HOW THE ONE OF THE BIGGEST RETAIL CHAIN OPERATES?

I appeal to all the consumers to Think twice before considering VIJAY SALES as an option for Buying, i don't want the same thing to happen with you guys again.

I had purchased a laptop from the prabhadevi branch about 9/10 months ago. I have a slight problem with it now. Since it comes in the guarantee period, of 1year, I called them for help.

Now the amazing part is that I get no help unless I pay.
These people expect me to have preserved the bill of this laptop from 10months. Before purchasing I wasnt informed of any such formality.
I am calm and patient till the operator and several other salesmen keep me on hold. I wait and wait.
Finally they give me another telephone no. to dial to get help.
DON'T you people understand what the word WARRANTY means???
Please don't promise help to any costumer.

DONT expect any sort of help/guidance from vijay sales.

I brought juicer mixer grinder from Vjay sales, Ghodbunder road Thane on sunday.
i enquired about the guarantee card .They said its in the Box.
I went home and next day on monday purchased an iron from the same place.
I opened the box on tuesday and found no guarantee card nor the manual.
One of the lids for the mixer doesnt fit.

I called the sales person he said he forgot to put the card.I said its ok.
i asked him that i had come next day and purchased iron and u could have given me the card.
He said Mein Bhool Gaya(He forgot!!!).

i told him you people had taken my no. U should have called me and informed me . its been three days. He didnt have any answer to this.
finally i said its ok. Please deliver me the cards. They said i have to come and collect.

This is when i lost the control. I told him that u have done the mistake its ok but atlease u should take the responsibility.
He said he will deliver next day. I didnt receive it the next day. i called again they said they will call back. Still waiting for the call...

My frnd had warned me to not to purchase anyything from vijay sales. i should have listened.

i searched on google and there are tons of complaints against vijay sales.

Is there a way to register a complaint against them?

PLEASE DONT BUY ANYTHING FROM VIJAY SALES.

to be cont...