Vijay Sales Complaints & Reviews

Dear Sir/Madam,

I have bought a LG Refrigerator Model Code LG (GL 274VTG5 Pink Tango) from Vijay Sales ( Charni rd Branch)on May09,2011
I work for TCS. Due to some reason I was unable to answer any calls during office hour. That time delivery van guy called up from no #[protected] which went unanswered by me.

Let Me tell you that Vijay sales do have my home contact no for followup.#23718667

When I was free I called up the same no at 5.30PM on 11th May 2011. However the driver was searching the Landmark J.J Hospital for my address. Let me tell you the address which I have provided to Vijaysales.

161/44, 46 Princess Bldg,
2nd Floor R.No 44-46
Opp J.J hospital, Mumbai 400 003

My address is prety much simple to understand and deliver the product. Landmark is J.J hospital which is Asia's largest hospital. What else you want as a landmark.

I left from my office from Goregoan and reach Vijay Sales at 7.10 PM on 11th May, 2011. The Manager Mr. Sharma was not at all helpful and said delivery could not be possible by today and it will be done by next day thats 12th May,2011.

Due to the Kind of helpless response I have cancelled my Order.

The reason why I want the same on 11th May is that I have some family function the next day.

Thanks to Vijay sales for not delivering the said details on time and distroyed my day.

Very much dissappointed by the way Vijays sales took 2 days for delivery and not delivered what is promissed.

LG such a nice brand has association with its partner Vijay sales is an abousule shame. VijaySales is contributing towards the negative publicity of your brand believe me for that.
This is a complaint to your good office with respect to the service I have receive when purchase your product from Vijaysales (charni Road)
My Ref Code is GL274VTG5PT App Code 2854003 DP -2940

For your information due to this I have already cancel the same order and for sure not going to visit Vijay Sales for next time.

Vijay Sales reciept no 05-ON05-11SO 739
Date :[protected]

M # 4556804

Partly financed by Bajaj Auto Finance form # 1523975


Thanks
Sohail Cutchi
[protected]

I have bought Fridge and Washing machines from Vijay Sales Delhi, Lajpat Nagar. The people are most impolite people that I have come across; their services are abominably bad..and now I am really regretting having to buy things from them. They take long long time to deliver things, and when the customer requests to hurry them up, they misbehave ;;;

Never go to buy from Vijay sales

Bought 1 ton vIdeocon AC from VIJAY SALES on 3.1.11 biILL no. 14-GDB01-11SICD 169 chasis no. [protected], AC was faulty and confirmed by technician , they offered for repairs which was not acceptable to me and i asked for replacement since it is new machie and found faulty.

Today i went to enquire about replacement and their manager Mr. Marathe of ghodbunder road br. behaved like roadside gunda . It means that they are just interested in selling and if things found faulty one should not ask for replacement and behave like gunda's.

Looking forward to your appropriate and prompt action against them and need replacement of abouve product.

Vinod Tandon ([protected])

I bought coffee maker of Morphy Richard from vijay sales, Thane. The sales executive show me the show piece and told me to pay the bill amount and then she will give pack piece of same product.
I pay the bill n she show us the pack piece . i told her to open n show me the accessaries n try out its working or not. but she told me that all the accessaries are inside it n no need for try out it will be alright. i believe on her n took that piece. when i reach home and open it, i found that there is no glass jar inside it. i gave ring to vijay sale. after continious trying for 30 mins they receive the phone. n when i told her about the missing part they told me it cant happen.
These big shop owners are realy big cheaters and they are white collar decoit.
Our Govt. should take action against these people as they are just counting money and harrassing customers.

I, Rashmin M. Dambhawala have bought a LCD from Vijay Sales, Prabhadevi on 28th Feb. 2011. But the person incharge for fitting the wall mount have still not fitted my wall mount. I have called up VIJAY SALES several times, but the answer is always "It would be done within 3-4 working days". I even had to visit personally from (Vapi (Gujarat) to Mumbai) for the wall mount stand of my 24" Toshiba LCD. I even asked them to give me the wall mount, I can get it fitted myself, to which their reply was "If you get it fitted personally the warranty of the product would be over. Now what should I do? My Cell No. is [protected].

SAMSUNG SPLIT AC 1.5 ton was sold to me by VIJAY SALES.
Did not work for more than 6 days.
Service complaint was shabbily attended to.
After repeated calls, follow ups and positing in online forums, finally VIJAY SALES admitted to have sold a machine which was not being manufactured by the company any more.(Essentially means sold from old stock to clear off).

It has been a painful 8 weeks of association with VIJAY SALES and SAMSUNG.
I hope the problems get sorted out soon.

Never again SAMSUNG
Never again VIJAY SALES

Sanjay Ghosh
Pune

we bought onida tv from vijay sales from ghatkopar branch as on[protected] & we find very poor servicefrom vijay sales.television which we broght it takes too muchh time when we on the tv & even when we change the channel screen get blank then next channel will come.its not good in quality when we complained they blame onida product.they told us that all onida product will be like this only.so will u please take some action against him.they told us that its defalut in that product only its not mistake of vijay sales.so kindly do the needful

I was a loyal customer of Vijay Sales since last 4 years. Howeve, I got a bitter experience this time.
I ordered an AC (LG) at Vijay Sales'S Opera branch around 13-15 Feb 2011 and asked them to deliver it to my Navi Mumbai address where I was going to shift on 19th Feb. Today is 1st of March, however, the AC has not yet reached even after recurrent requests and followup.

All the time i call they try to sooth me by saying it will reach to you today between 2pm - 9pm. I am really annoyed by Vijay Sales's service.

My mobile no. is [protected]. I do know if someone looks after these complaints or not.

Hopping to resolve my issue soon.

Mr. Pritesh J. Jain
D/604, Ridhi sidhi apt,
Bldg 74, tilaknagar,
Chembur Mumbai -89
18th January 2011
To,
The Manager
Re : Pending delivery of my Audio video system since a long time.
Dear sir, i have had the displeasure of buying an Audio video system of Mitashi ltd, model no. MX2007 chassis no.[protected] , invoice no. 07-pd05-10csi 2270 dated 31 st may 2010 from vijay sales prabhadevi branch. Delivered on same day. Soon it stopped working so i complained on 4th july 2010 for the first time, complaint no. 1007 mb040151, so the company person came around 7th of july he said it had some problem which he fixed in no time, my wife did ask that if the piece is defective it better be replaced but he convinced us that it will be ok.
Again it stopped working and i complained on 17th September, complaint no. Mb171421. No response from your side so i again had to remind on 25th September when same complaint no. As given by mr.Kiran earlier was now given by miss leena. Your person came to repair on 9th of October he said there was some screen problem.
Soon it stopped functioning again(third time) so i personally went to Vijay sales Prabhadevi and submitted it for repairs but strongly recommended a replacement. Challan no. A20296 dated 24 th nov 2010.
Since then there are many reminder calls given, some of which are as follows:
26TH NOV 2010 i called vijay sales after which they called saying now the system is being sent to mitashi and experts will look at it, when i stressed on a replacement rather than an extremely low quality piece that was originally given to us.
I also called on10th dec 2010, 12th dec 2010, 20 th dec 2010.
I personally visited vijay sales on 28th dec 2010 but till date that is 18th January 2011 i have not received the system nor any feedback. I must say that neither vijay sales nor Mitashi are bothered about the inconvenience caused to their customers, i wonder about the future goodwill of both your organisations. Customer care service and the value system of the people working for your organisation are surely NIL. I MUST SAY MY ENTIRE FAMILY FEELS CHEATED.
If you think morals are anything then you will instantly replace the piece which we have paid for but hardly had the pleasure to use.
Your dissatisfied customer.
Mr. Pritesh J. Jain.

Hi I have purchased a Eureka Forbes Water Purifier from Vijay Sales Kalyan, 3 months back. On Sept. 21st it had some problem and stop working. I called Vijay sales several times but the authorities at Vijay Sales are not responding properly. I even called Forbes office also but find the same thing there. Since then they are just telling us that they will send person today, tomorrow etc. And even after two weeks my machine is not rectified. They are not even ready to replace the machine. Everytime we called them, they just give some stupid reasons.
This was the worst experience for me. And will advice not to purchase anything from them as these people are very irresponsible as far as servicing is concern.

I hv bought a washing machine from your ghatkopar center about a month ago in the name of Wipro Ltd. C/O manu dasgupta. I am still awating the siemens guy to come and give me a demo of the machine. I must have made 100 calls to the office and every time I am told that they will call me back - which never happens. Then they tell me that the Siemens guy will call me before coming today/tomorrow- which again never happens.
I would like u folks to come & take the machine away and return my money. This is the worst service I have every experienced. Your customer serbice doesnot even hv the basic courtsey to call back- forget callin to give me the schedule of the siemens guy.
It is evidently clear that Vijay sales have no sense of service ( which is the basic of demo in this case) , you guys are only interested in sales and nothing else.
I am definetely not going to buy anything from you folks any more and will ensure the same for my friends and family..

SUBJECT : CASH BACK OF WASHING MACHINE REASON MALFUNCTIONING

I MRS .PRANALI RAJESH JAGIASI ,HAD PURCHASED A FULLY AUTOMATIC MACHINE FROM VIJAY SALES ,MIRAROAD BRANCH.THE DETAILS ARE AS BELOW :

PURCHASED BY : MR.RAJESH MOHANLAL JAGIASI ,2 A 704,BEVERLY PARK,NR KANAKIA SCHOOL, MIRA ROAD-EAST.
TEL : [protected]
DATE :[protected]
ORDER NO : 16-MR05-09SO525
CODE : WFT8019QS ITEM : LG WASHING MACHINE WFT8019QS 7 KG AMOUNT RS.16,820/- BY CASH.

WHEN I PURCHASED THE MACHINE I WAS NOT GIVN PROPER DEMO BY LG PERSON.NEVERTHELESS I READ THE MANUAL AND STARTED OPERATING MACHINE.RECENTLY I STARTED USING FABRIC CONDITIONER BUT TO MY SURPRISE THE MACHINE WAS NOT ABLE TO TAKE THE CONDITIONER IN THE DUCT PROVIDED BY IT.AND HENCE THE FULL PROCESS COULD NOT BE PERFORMED AUTOMATICLY.

I CONTACTED LG CUSTOMER SERVICE AND GAVE A COMPLAINT ON 03/06/2010 -C [protected] BUT I WAS SURPRISED INSTEAD OF ATTENDING WITHIN 24HRS MY COMPLAINT WAS NOT FOLLOWED AGAIN I HAD TO MAKE A CALL AND UPDATE ALL DETAILS.ONLY THEN THE PERSON CAME TO ATTEND THE COMPLAINED. BUT FAILED TO SOLVE THE PROBLEM.HE SAID HE WILL SEND HIS SENIOR NEXT DAY .AGAIN AFTER 2DAYS ON 09/06/2010 THE OTHER PERSON CAME AND COULD NOT SOLVE THE PROBLEM HE SAID HE WILL COME NEXT DAY WITH TOOL BOX TO OPEN THE MACHINE.BUT HE NEVER TURNED UP AND I GOT ANOTHER SMS FROM LG ON 09/06/2010 THAT MY SERVICE REQUEST IS CLOSED REASON: CUSTOMER WILL CALL AGAIN . WHAT NONSENSE ?

AGAIN I HAD TO CALL UP THE LG CUSTOMER CARE TO GIVE COMPLAINT C [protected] ON 09/06/10 BUT NOTHING HAS BEEN DONE NO BODY HAS VISITED HOME.

THE ABOVE FACTS CLEARLY STATES :

1)THE LG PRODUCT SOLD TO ME BY VIJAY SALES WAS DEFECTIVE /MALFUNCTIONING.
2) LG HAS NO INTEREST N RESPONSIBILITY IN RESPONDING TO COMPLAINTS ONCE THEIR GOODS ARE SOLD TO THE CUSTOMER.

HENCE I WOULD LIKE MY MONEY BACK OR A NEW REPLACEMENT FROM LG AND VIJAY SALES AS THEY HAVE GIVEN ME A DEFECTIVE PRODUCT WHERIN I HAD PURCHASED A FULLY AUTOMATIC WASHING MACHINE.

AWAITING REPLY ON THIS MAIL IMMEDIATE EFFECT.

MRS.PRANALI RAJESH JAGIASI
CELL: [protected]

i have purchased a godrej eon fullly automatic washing machine from vijay sales, thane. After first installation itslef my washing machine stopped working. I have registered the complaints for the same. Service engineer visited & he checked everything. After verifying he said " motor has malfunctioned & have to replace it". I wanna know after 1st wash motor is damaged. how is it possible. Contacted vijay sales for the same.

I have purchsed FEDDERAS LLOYD LCD L42HU -chasis No.50113 Ecode-M72 on 18th June,2010 vide Retail Invoice No.64-DEV06-10SIAO 220 (ORDER NO.64-DEV06-10S0310) in name of my son Sandeep P.Vaidya ([protected])...from VIJAY SALES, AHMEDABAD in cash for Rs.39700/-

After installation we found that one black horizontal strip is clearly visible on LCD screen. we have made complaint and they agreed to replace it .

But till today ( i.e.10th July,2010) it is not done they say that we will repair it and change the channel of that LCD.

but we are still waiting for the same.

FROM : PRASHANT V.VAIDYA
G-102, RUDRA SQUARE, JUDGES BUNGLOW CROSS ROADS,
BODAKDEV, AHMEDABAD
[protected]R) [protected] (M)

Hi...

This is Neelesh Jain from Goregaon East. I had been experienced poor service of delivery from Vijay Sales who claim best in Mumbai for Electronics & Appliances.

Mr.Sakeel who known o incharge of Bhandup depot had no communication and it has delivered by late night as it was promised to be delivered by afternoon.

I say to them that the passion they have at the time of selling it why the same passion dont reflect at the time of services or after the goods sold.

Regards
Neelesh Jain
[protected]

Never buy Vijay sales one day offer product or product from maharaja. I bought Godrej microwave from vijay sales in one day offer on which I got Maharaja food processor free. After buying the product they told me there would be no demo for the food processor as it is free and maharja does not provide it. Later I contacted maharaja and got the demo done as they readily agreed for the demo. I just used the food processor twice and one of the part broke. I lodged a complaint.with mahraja, they told me I need to replace the body of the FP and that they would get in touch with me once they receive the part. They never got in touch with me. I called them up several times they always tell me the engineer would come tomorrow but they never turn up. Neither Maharaja nor Vijay Sales people are helping me reslove the issue.I would advice everybody do not go for the one day offer on mahraja products.

Dear Sir/ Madam,
We have bought doubled door freez (310 lt) of whirpool company form Vijay sales, Ghodbunder road, thane on 13th December 2009. We have agreed to provide Reebok watch and 2 pieces of towels agaist free rewards from Vijay sales within a week. But till date there is no communication form Vijay sales and every time we visit the place we get only one answer as we will get the rewards soon.

Request your interventions.
Vishwajeet Kadam
[protected]

I Sachin R Sharma purchased Samsung LCD TV Model.Num# LA26B480 dated : 21/10/2009, Order No. 10-TH[protected]. I paid down payment of Rs. 8500/- & rest Rs. 17000/- was on EMI for 8 months at 0% interest. The scheme was under Bajaj Finance. Now every month they are charging 2 different EMI one is against LCD & the second is for Whirlpool washing machine which i have never purchased. I have already informed the same to the Vijay Sales Manager at Thane Branch & they have still not rectified it. Today again i get a message from Bajaj Finance that to keep funds available in my bank for the 2 different EMI. I dont no what to do should i file a case or should i stop paying these EMI which is directlty going out from my Bank. Please help

On 25th dec i wnt 2 buy a digi cam at vijay sales located at siddhivinayak mandir, mumbai, i was comparing various brands bt whle doing so 1 samsung cam just falled from 1st platform to the next platform hardly 3 to 4 inches n its lens got stuck, they told me 2 pay for d loss i made n i had 2 pay for d cam that i dint want 2 buy, can we do anything
in dis matter?

I bought a Dell Inspiro 1545 laptop and paid Rs.38000 for it. just after a few days, when the 15 month Mc afee subciption that was pomised, and was part of subscription, was not working for me, I visited the store in S V Road, Mumbai. I was told to contact dell even when fault was on their part. Dell directed me to Mc afee..who asked for the invoice proof. But Vijay sales had not mentioned Mc afee on invoice, and my problem is not resolved till now.
I called up Vijay sales many times, noone gave response to my query and noone helped me. there is Mr. Sachin who had made big promises of serviceto sell me the laptop but didnt even talk to me, took my number, but never got back to me. THE SERVICE IS PATHETIC AND NOONE SHOULD EVER TRUST THIS STORE.
I NEVER HAD SUCH A BAD EXERINCE IN LIFE!!