Vivo Mobile India Complaints & Reviews

Update for vivo v3 max. When i bought the phone still it remains in same version no software developments till now..! My handset is android lollipop 5.1.1version, and others brands are updated to marshmellow5.5 and now as nougat 6.0. Software update is too worst for vivo's handset.! No customer support for software issues, no development. I suggest a complaint to vivo services, but they led same reply, as wait for the update. They are loosing the beloved customers for their after sales support.!

I have purchased vivo v5 two months but now whenever someone is trying to call me the call is not connecting and as I am calling the all the outgoing calls are connecting but no incoming calls are connecting... Initially I thought that this will be a network issue bt when I inserted the same sim in another mobile there was no issues again for confirmation I checked with my handset and same issue occurred again I called customer care by thinking that there may be some network issue bt wasn't... As there is no network related issue. So kindly check this issue as it is embarrassing me too much

Regards,

Amol

I had purchased above mentioned (vivo y55l mobile) from gandhinagar, gujarat, almost 2 months back. Today[protected] while coming back to my residence from my office, it stopped working suddenly. After reaching home, i kept the mobile for charging, but still it did not start. What should i do in this case?
i have a jio card inserted in that.why should problems like this occur with a new mobile?

Hello
I am vinay kushwah .I have vivo y15s at 1 year .It is really good phone. I am so happy to use it.but, I have only one problem in my phone. In vivo phone when we start our phone at the screen showed locked by a vivo software . It is a circle where we can set an image on it . It worked at 7 to 8 month.but now a day's it shows that "THE SYSTEM UI HAS STOPPED"
And I want to set a image on it
.
Kindly solve this problem😊

Dear Vivo Team,

I purchased VIVO Y 55L on 13.01.2017 from M/S Boby mobile Point Madanpuri Road, Opp.Rambagh, Gurgaon (Hr.) 122001

My mobile battery needs charging at least 3 times per day which I feel is not safe for long time. Even now it may be adjustable but after few months or year o[censored]se It may go off very often. The wort worry is, the battery is not replaceable so I will have to forgo complete set.

You are requested to please do the need full or replace my set/repair etc and make my set safe for longer use.

The details areAs:
Name: Ranbir Singh Rathore
Contact No. [protected]
Mobile: VIVO Y 55L (1603)
EMEI - [protected]
[protected]

Hope to hear from you very soon with positive.

Thanks,

Ranbir Singh Rathore

In continuation with my complaint, i wish to inform that today afternoon
I have receivd a call from mr. Vivek of your office and informed that
Rs.5000 will be paid against complaint of my smart phone.

I have informed him that i don't want any amount and i need only
Replacement of handset for my use. Pleaase do the needful. My handset
Is under warranty and bought the same before two month. Three time
I approached you service centre and they have updated the software in
Three time. Still the problem is continuing.

R n subramanian

Dear Sir.

I am sending this email with very big hope and hope for justice.

I have purchased this phone approx 6 month back and now its earpiece, loudspeekers and sound jack are not working.. one day when inserted your given earphone in jack then felt something wrong and from that all above is not working and i visited your care center to get that checked but your store and care (email escalation) is not ready to listen me, they are saying that it has been tempered,

Sir is that anybody fool who will go to market and get his phone checked in market by paying money when his/her phone is in warrentely.

Sir i request you to please arrange FOC repairing my phone or replce my phone so that i can enjoy using my favorite vivo phone.

waiting for your kind response and justice.

Warm Regards
Raju Kumar
[protected] and [protected] and [protected]

I bought one VIVO 51L smart phone two months back. Right from the beginning and voice cutting happened when I spoken to somebody.
I have given the handset to your service centre at Kochi three times and
they have reinstalled the soft ware and informed that the problem has been
solved. But still the same complaint persists.

Because of this I lost the performance of your product. Under this
circumstances, I request you to replace the handset with new one
since the product is under warranty. I don't want to give the handset to
your service centre for fourth time.

If you are not in a position to replace the handset, I will move with
Consumer Forum.

Please confirm action taken from your side immediately.

R.N.Subramanian
Mobile [protected] ( Kerala )

My vivo y21L phone bought just few weeks back seems to be defective. it lags like hell. when contacted with the shop owner from where it is bought ...he is not ready to replace the device. i don't want any repair in my phone...I want it to be replaced...after all i hv invested good amount in it. Going to the service center may just repair it but I don't want that in my brand new phone.

kindly suggest what to do.
Dr. R Deo

Bought new vivo v5 mobile from chandigarh sector-17 on thrusday. Yesterday i got to know from my friend that vivo is also giving free VR glass and speaker with mobile. I feel very bad that the dealer did not told me about this. Today i visit him to ask then he said u didnt ask about the gifts. I felt very bad after this reaction of dealer. Than he said i can only give one gift. Next time when you will buy another set then i can provide you both gifts. I hv spend Rs. 17000/- in a mobile set and then the dealer is doing this type of Fraud and misleading the customer. This is mot acceptable.
After that i asked him about the mobile insurance also the same reply was given that you didnt asked about insurance also.
Isnt this is his responsiblity to guide a customer with each and every thing. Please take appropriate action against the dealer so that he would not do this in future with anyone else.

Dear Sir,

My vivo v3 bought on last October 2016. Now I have facing battery problem. If I charge the battery 100% it run two hours to three hours . This problem is very bad. So I want to replace my vivo v3 mobile. And it excenced to Redmi note3. So please solve my problem at earliest.

Thanks & Regards
Abutowahir Hoque
Contact no [protected]

This is worst peace really, we took this mobile on this diwali on 30th october 2016 evening 6.45pm, in vizag, at smart mobiles sale and services, we took 2 pcs, really i am feeling now i did mistake by choosing this company product, from the day one mobile is getting heat, not working properly, apps not downloading, using net this is getting very heat, what is this i bought this for 10k from the shop with warranty card, pls help, out by replacing the peace

I purchased my vivo v1 phone in jan 2016.. Company gives me one year manufacturing warranty. But my phone do not support 4g network in my home or other internal areas.. While my bro. Have vivo y51 l model and he use same jio sim card and enjoy very high speed internal in my home.. Despite my phone not receive 4g signals... And have weak signal receiver... First i complained it to service center.. They refresh and update my phone but it gives me the same problem.. Then they suggested me to go jio head office in ludhiana and check your signal strength in your area... And i went there and did this... They verify signal and jio sim technesial said me,, its my phone's fault... After that, vivo complaint again and after 4 days a mobile engeenier visited in my home... And he said its manufacturing defect of vivo v1 model,, and he will appleal and complaint to company which is in china... And today there are 20 days after all and they do nothing regards my complaint... Sir now u can do something for this... Its company fault for make vivo v1 model with weak 4g signal receiver... I was spend 15000 for it..in this price i can purchase best 4g smartphone... Thank u very much.. Navjot singh, ludhiana.. Ph..[protected]

I had purchased vivo v3 imei no [protected] this Diwali. From the time I have purchased this phone it is giving huge of heating and battery drainage. Even it is such a pathetic phone that it is unable to download app or even upgrade them even Android feature this phn gets crashed messengers gets crashed in between. Internet explorer gets crashed what is good in four phone old let me know. Not at all worth of spending 15000 on this product. U r just here to fool customers I just want my money and do hell what you wish to do with your phone

Product was purchased from The Mobile Store from Galleria Market, Gurgaon Vide Inv No. 2165/56835 dt. 30.10.2016. Since the piece was faulty, their Service Centre at Sector14 was approached on 08.11.2016 who said it is faulty and issued DOA for replacement after keeping the original set with all accessories. On approaching the retailer with DOA for replacement, I am returned back to approach the service centre to get the original set nly after which the dealer will replacement.

The company with incapable Staff taking customers for a ride.

Date 29-10-16 i bought a vivo v3 mobile. i found out after buying it and it does not support video call.vivo company no mantion anywhare vivo mobiles direct video call not support and no budy tell me when m buying this phone so its my complaint why vivo company tell me direct video call not support. m feeling bad m feeling imberresment in my friends. i hurt my invoice no is IDS/SI/15317

I was using vivo v3 Max just since 2.5 Months. Within 2 Months it starts heating like a hell and Fingerprint Scanner not working. Fingerprint lock is not working. Photos are not captured from Fingerprint Scanner. Battery performance is bed. Some time Lock and Volume key is Not Proper working. So I want my money back or Replace a New Phone with vivo v3 Max.

I brought vivo y28 on September on September 2015. It's been more than one year my phone was working fine now suddenly it stopped working and I took my phone to service centre but they told me that they can't repair the phone and they also told me that the same problem is coming in another handsets of vivo y28. Why you people make phones when you won't have any solution to repair it.

I had bought this phone around 6 month ago
I have 1 year warranty
I do not open this phone yet
The problem is
When I'm using A internet service
After few minutes later (Around 1houre )
The phone get very warm
And after that automatically everything has stoped..
And nothing is working
And no command works
I'm facing this problem very badly
Kindly do some activity's

Hi, As your whole staff knew about me, I am shuaib. I bought your product V3 and within 3months it's pcb got damaged.
My V3 got replaced any how.
Then I purchased v3 max on 3/10/2016 and within 8 days it's Pcb got damged and needs to be replaced.
I call Mr Ravinder first he told me to Visit service Centre and same was suggested by Pulkit.
I visited service centre and person there said, pcb needs to replaced. I said no.
And I then spoke with Pulkit, who said, I am coordinating with ser. Center and revert you back and now it's almost 3 days and I haven't receive call yet.
I need my money back.

Please help V care. Or else I am going legal against you.

My contact :- [protected], [protected]
Regards
Shuaizab Ayaz