[Resolved]  Vivo Mobile India Pvt Ltd — Vivo v1max mobile not work properly worst performance every minute hanged

hot spot — mobile not replaced

Dear Sir/Madam,
This is to bring to your notice that i have a complaint against Hotspot(Branch Code 127) at Paschim Vihar, Infront of Jawala heri, New delhi.It has been around 6 months i hav purchased my mobile and from 2 months it is with them due to the display problem in it and in this 2 months i hav given them the mobile for 3 times but still it is not repaired yet and even they are not ready to replace it.
Please take some necessary action against them because now i m fedup of it.
I hope you will look in to the matter and will help me.
Thanking you,
Vikram Singh

hot spot — Mobile phone not returned

Dear Sir,

I have submitted my mobile phone to hot spot on approx 23.06.09 for repairing. It is under worrienty period for 2 years. i have went there so many times but they are not responding properly. They are giving us another dates. Its past 2 month but i haven't received my phone till yet.

Hot Spot — Mobile sevice and return of insured amount

I buy a mobile handset from hotspot with care pack stating that your hand set will be repair if not repairable then the hotspot will return the 50% of current value

My hand set got damaged according the policy i submit my hand set for repair but the hot spot people change the motherboard of my mobile ( may because my hand set in unrepairable condition ) instead of returning the money

But the changed mobile not in working condition
I submited the same again but they return me without diagnose the problem
The same episode repeated three time

At last they say me to sub,it the all accessories for processing 50% refund by again a one month passed they did not refund my money


It is more than three month passed and they are sleeping even their customer care center and customer care cell

Please find the long tril mail with hotspot customer care

Hi

What a customer support
My hand set or 50% of amount still not with me ,in spite of i deposit all the accessories to hotspot on 13.11.2009 ( after my handset return to me without resolving the problem)

U please guide me what should be my next step after thee month or this the way hotspot treat with the customer

Thanks
Avnish porwal
From: avnish [mailto:avnish.[protected]@appinonline.com]
Sent: thursday, november 12, 2009 4:23 pm
To: 'mobicare'; 'mobicare'
Cc: 'sarina nelson'
Subject: re: service center return mobile in dead condition

Hi

I believe on your mail but when i visited to take the delivery they told me to collect tomorrow i.E. ( 12.11.2009)

But on 12.11.2009 they told me to collect 13.11.2009


& call center people told me after 10 days

I think there is no telephone connection in hot

Regards .
Avnish porwal

From: mobicare [mailto:[protected]@spiceretail.Co.In]
Sent: wednesday, november 11, 2009 6:15 pm
To: 'avnish'; 'mobicare'
Cc: 'sarina nelson'
Subject: re: service center return mobile in dead condition

Dear avnish,

Inconvenience regretted.

I would like to inform you that your handset has been repaired and same has been delivered to relevant location so request you collect your handset from there.

For any clarification and details please feel free to revert.

Regards,
Rupahaly dutta
National cre


________________________________________
From: avnish [mailto:avnish.[protected]@appinonline.com]
Sent: tuesday, november 10, 2009 12:51 pm
To: 'mobicare'
Cc: 'sarina nelson'
Subject: re: service center return mobile in dead condition

Hi

What going on i deposit my cell on 03.10.2009 now 10.11.2009 ,40 days has passed

And call center attainder mr. Rahul speak like i am begging something from him

What the customer satisfaction and why customer take service from hotspot ?????????
This is highly bad service from hot spot


Pls tell where should i go

Avnish porwal

From: avnish [mailto:avnish.[protected]@appinonline.com]
Sent: tuesday, november 10, 2009 12:44 pm
To: 'mobicare'
Cc: 'sarina nelson'
Subject: re: service center return mobile in dead condition

Gentle reminder

From: avnish [mailto:avnish.[protected]@appinonline.com]
Sent: monday, november 09, 2009 11:55 am
To: 'mobicare'
Cc: 'sarina nelson'
Subject: re: service center return mobile in dead condition

Waiting for the reply

From: avnish [mailto:avnish.[protected]@appinonline.com]
Sent: saturday, november 07, 2009 1:37 pm
To: 'mobicare'
Cc: 'sarina nelson'
Subject: re: service center return mobile in dead condition

Hi

Till now there is no update for my cell
Pls check it

Regards
Avnish porwal
[protected]

From: medicare [mailto:[protected]@hotspot.Co.In]
Sent: thursday, november 05, 2009 6:36 pm
To: 'avnish'
Cc: 'sarina nelson'
Subject: re: service center return mobile in dead condition

Dear mr.

Thank you, for writing to medicare.

This has reference to your below mentioned mail. We sincerely apologize that your

Experience with service centre has not been as per your expectation.

We regret the inconvenience to you in this respect. I will revert you soon.

Regards
Rupahaly dutta
National cre
________________________________________
From: avnish [mailto:avnish.[protected]@appinonline.com]
Sent: thursday, november 05, 2009 2:13 pm
To: [protected]@hotspot.Co.In
Subject: service center return mobile in dead condition

Hi

This is avnish i put my mobile nokia e-71 ime no [protected]for service to hot spot vishwas nagar code 193 on 03 october 2009
But my mobile still not with me

They return me the same on 17/10/2009 with changed ime no but the hand set not working so i returned immediately

Next time on 03/11/2009 the again give the handset but this time the problem is same mobile not working so i return immediately

My mobile is with hotspot more than one so please tell me the use of buying care pack
Also as per the condition of care pack if mobile is not repairable than hotspot pay the 50% of price
But service center replace my original motherboard with other one

My moblie is with servce center in warrnaty period means i am loosing my warranty time

Pls give the exact time how i received my mobile in working condition


Avnish porwal

KINDLY TALK WITH MS.Rupahaly Dutta on her number that is [protected]

I was purchased VIVO XS3 on 8 april 2015 but i am not happy with this beacuse i am facing problem 4 times in 1year and not getting proper solution from services centre. Seriously its very disappointing.

very poor quality

Hi ruddireddy, we tried to contact you many times but there was no response from your side. We would request you to please share your concern on our official mail id that is [protected]@vivoglobal.com