VLCC Complaints & Reviews

I ordered 3 times in vlccpersonalcare website they are giving same reason as a beacuse of technical issue order was cancel, i called to as when i get delivery of my product but they given this reason when i discussed with my friends i came to know that not only for me for every one they are giving same reason they are making fools to customers in the form of loyalty points. My order number are[protected],[protected] and[protected].

Hi vlcc,
I am so sad to inform you that me and my sister opted for laser hair removal treatment package for both o[censored]s.in my 5th sitting on 18th august 2018 at vlcc kasba center kolkata, i ended up having a big burn on my face which is very close to my left eye. I was having tremendous irritation in my 4th sitting too and i informed the girl moumita who does the procedure to be gentle as i was having extreme discomfort.in my 5th sitting on 18th august, 2018, even before she started the procedure, i told her again to be gentle as i feel burning sensation. I told her not to keep it at high because my skin reacts and it becomes tremendously painful.
Even after listening to everything, she kept it at high during the procedure and when i told her that it was becoming unbearable, she ignored my complain and continued with the procedure.
We have a feeling that the machine is not right. That laser hair removal machine goes under maintenance in every alternate week which is why we don’t even get to receive the treatment at a regular gap.

Secondly, the lady who provides the session to us is newly trained. She didn’t even know how to use it till our 2nd session. There was a male staff named tamal who used to provide us the treatment and who was the only one at the kasba clinic that knew how to do the procedure. The girl got newly trained and started doing our treatment. She is quite careless and ignorant too. She never listens to our complain whenever we say we are having irritation during the procedure. She sees us shaking like we are having electric shock and we say we can’t take it anymore, still she continues.

In fact, this is not the first time a mishap happened. On the day of her 1st session to us (My 3rd sitting), she used the razor so carelessly that it took away the upper part of my eyebrow. I was so scared that i waited for a long time and kept applying castor oil for the regrowth of my eyebrow.

Now, everything has gone down to its worst point. My face is having awful burn marks now and even my sister ended up with a burn on her neck.

We do not wish to continue with this treatment any further. This is not just the worst service. If anyone looks at the scars o[censored]s, they would realize how scary it looks. Not just that, it’s been 2 days and i’m having unbearable burning sensation and pain even now.

We are going to consult a proper medical practitioner (Qualified dermatologist) to know what state it is in and what it takes for recovery.
However, both o[censored]s are afraid to visit the clinic anymore for any of the services.

We want you to issue a full refund to us that we paid for the service because of the damage which has been done to the face.
I am attaching the pictures of both o[censored]s so that you can see it for yourself. This is our faces and the delicate areas on our faces are much more valuable than the service amount.

Regards
Rinku mukherjee
[protected]

This is to inform and regret that we chose vlcc wellness and beauty to get our certifications done.
Student id: sam/in2041/00848
Course id: cbk/in2041/19/00073
This is a problem with regards to a branch situated in bangalore, jayanagar 3rd block.
We have already paid rs. 80000.00
We were frequently calling since june 2018 to get information on the course that we were interested to get certified in, and every time we called we used to get a different response, and there was a lot of stress on the fees to be paid at the earliest. I wasn't sure of the people and made sure i was paying it in installments. Finally we got the dates were we had to join. And on that also we were given a wrong date of joining and when we joined we were asked why we came a day late.
If we were given proper information we would have planned accordingly. But knowingly giving in wrong information and misleading the clients is a punishable offense.
Now regarding the fees and the course we had only asked for a simple course just asking for bridal make up and hair course. We were not informed that there was something like a amu course pmu course and in hair again basic hair and also hair styling certification. When asked the administrative faculty tried to commend and defend their wrong doings. We also asked for degrade and refund of fees cause we were unaware. This i kept quite for a very long time. I just want the course to be degraded and want a refund.
Moreover, we are from mangalore and the course is in bangalore. And that made them take the advantage, we had to struggle so much to know the dates and also when we asked them the duration one faculty said 2 months and another 2 months 15 days... Well, finally we decided on 2 months and 15 days and decided to come over. While in the institute and when classes commenced, they said it was a 4 months course and over that have added to different courses for which we are aware off. Who would be responsible for this carelessness. I am a professional chartered accountant, and if these kind of errors happen in my firm i will be sued. What do i have to do with this issue now?
Well, the 2nd installment also was paid because the administrative faculty promised that they would finish the course by september 30th, mind you course started off on july 23rd. And now the same mistake is been carried on and the faculty is saying that the course cannot be completed even before october 15th.
I cant take all these false promises and wrong information been put on. This is totally duping and cheating the clients from the start till the end.
Having said that i want my fees to be refunded to my account, you can cut the fees for amu and hair basic course for which it is almost done, but i want the remaining fees to be refunded, if this is just a way to loot money from people and taking advantage of them its wrong by law.
If action is not taken i might have to move in to the consumer forum, this i am first asking here so that the issue do not get out of hand and get sorted out as soon as possible.
Hoping that the porblem would be sorted out at the earliest, i don't want a reputed institutions name to be spoilt for some faculties mistake and errors. All that i need now is a degrade in the course cause i know it can be done and the remaining fees to be refunded.
Thank you.

I took a laser hair removal package from vlcc bangalore. Before making advance payment i was assured that my package will be transferred from bangalore to ahmedabad as per my travel plans. I have one month left before i leave india and 2 laser sessions left but they are delaying my sessions and package transfer to ahmedabad despite knowing that i will be leaving india. This was very bad experience where customers being lied and given fake promises.

This is to state that i have taken a slimming /wight loss package from your gwalior city centre outlet and was taking me treatment from there since aug 2017 but due to some issue i was not able to utilise my package and in the mean while i got shifted from gwalior to delhi, due to which i am not able to utilise the package to the fullest.

I have invested approx 1.5 lacs in the package which meant a lot for me. This is to make humble request that kindly look into the matter and at least allow me to either complete my package at any of your delhi outlet or else refund me the amount for the services i have not taken.

The money i invested to it is very hard earned money and i feel bad as i was not able to get good value of it.

Kindly look into my issue and help me in resolving the issue.

My mom and brother had visited the vlcc bistupur branch on 10/8/2018 around 3pm.
They were overcharged for all the services - eyebrow and upper lips, men's haircut and face clean up.
They were given a "kachha" bill and not a proper bill.
The cover up explanation she gave was she didn't know who the customer was, whereas in the bill the name of my mother is clearly reflected. She had torn the bill and refused to talk to me over the phone.
She was really rude to my family members - definitely not a way to build trust and gain customers.
Pfa the bill given by the centre.

service actual rates charged rates
Eyebrow upper lips 80 350
Men's haircut 99/149 500
Face clean up 299/400 950

This is a genuine case of "deliberately over charging the client and cheating the customer". it shows a clear case of malicious intent and deceitful behavior.

It is a shame that i have to report such an activity from a reputed brand franchise.

I was enrolled for the prp and misoscalp program in vlcc varanasi. I have shifted from varanasi to hyderabad in between of the program and requested for shift of my account. It took 5 months for transferring my account. So i started asking for refund from my home branch executive, he was assuring i will get it done. After couple of months he started to avoid my calls. I finally reached the head of branch and they are saying refund is not possible. You can look into other products. Is there any common sense as the service are useless after 7 months. I am really exhausted i request for refund of amount.

I got bikini laser done at vlcc gk-2 center, delhi on 14th july 2018 and got severe burns on the bikini area. Just one day prior to that, radhika the sales person at gk-2 center, got my loan for ful body laser for rs. 59, 000 confirmed with capital float. I paid first two installments of rs. 13, 112 to the gk-2 center directly, as required.

Radhika assured me that i ll not get burnt. But here i am with burns on my private part. I am undergoing treatment at moolchand hospital. This is sheer negligence on vlcc part. Their laser staff is inexperienced unskilled, and it is not done under any proper supervision. I kept on asking them if there is a derma who should guide the technician. But they said it is not required.

I want the full refund of my loan amount of rs. 59, 000 from vlcc.
I am dropping mails to customer service everyday, but no one is bothered.
Radhika, the sales person at gk-2 center, told me she is a cosmetogist, but dr. Mahua, the derma, confirmed that she is not. Pratibha, the center head of gk 2 vlcc delhi, is very rude and arrogant. Dr. Anjali, the delhi ncr derma head, is not helping me with my refund amount. I don't trust vlcc with any part of my body now.

Extremely poor customer service from vlcc. I want my money back. Refund my loan amount of rs. 59, 000 immediately. They are not refunding my loan amount and capital float has disbursed the money already to them. I want refund as i can't continue any service with vlcc further, as they are not skilled. They would burn my body with laser.

Hi
This is for your information, am a regular customer of health mug buying medicene on line on cash on delivery. Only this time i prepaid just because my telephone missed typed.
Till to date i have not received the refund and medicenes
Therefore i request your good management to solve this long pending issue.
Your cooperation in this regard appreciated.
Thanks
Best regards
S. A. Waheed

I add seen an add to ask for a free consultation i did register my number.in the meanwhile i read all the reviews and got to know that they cheat customers. When i got a call from vlcc i told them i currently dont want to schedule an appointment but when i want i will schedule an appoint. Requested them not to call me. They kept calling me and i requested not to. Nowadays they call me 4 to 5 times a day inspite of saying not to call. Its is like they are harassing me
Why dont they respect someones privacy i dont want to be called. Yet they wont stop why would i want to be associated with such people

Hi vlcc team,

I have been cheated with the total bill amount i paid at vlcc patna.
I was said by alambusha (Staff) about an ongoing offer for this month of 50% off on all services. As per her, this offer was going on for the complete month of july 2018.
But as per my knowledge and my vlcc customer care confirmation, there was an offer of 20% only.

I have availed below two services and given a 50% discount:

1. Planktonic power essencious.
Service charge on vlcc patna: rs.6000 + tax

2. Vlcc tn removal treatment.
Service charge on vlcc patna: rs.4000 + tax

But when i enquired from other vlcc stores, the actual price for the above two service was 3000 and 2000 approx. Respectively. So, i should have been given the discount on the actual price and not on the notional (Fake) price.

I was charged a total of rs.5900.

I've taken the services on 23rd july 2018 timing was 12: 45 pm n and i pay her 3:15 pm vlcc patna

Please clarify me on this.
Also, the bill was not given to me the same day, instead was sent to me the next day with incorrect timing and one item missing from the bill.

Regards
Monika
[protected]

Vlcc centre at behala chowrasta, kolkata is cheating us with false promises during enrolment of several packages. But in practice they are not paying attention to the customer. Today they gave appointment at 7:30pm, but on contacting them at 7:30pm they informed me that they cancelled the appointment without informing me. And this is their regular practice

Hello;
This is Dr Bushra i am a very old customer of vlcc joined after my sister had taken her bridal package nd recomended me to join same for my laser treatment this is way back in 2014. i had also taken my bridal package from ur branch, When my ist session of laser got over, i had taken 2nd session after recieving msg for some discount from preet vihar vlcc, when the 2 appointment of laser session was complete the manager called me and the laser technician and started arguing with me about the area of my face where i used to take laser and made me sit for around half nd hour.And asked the technician to reduce my laser area.i was really fond of the services given by vlcc but this experience have traumatized me, I will really think twice for joining next session of laser. Plz look into the matter asap my reference number for complaint is CAS-14918-T0X1F2 .Customer care has never botrhered to contact me back.

ZERO CREDIBILITY.

Thankyou to VLCC SEC-41 NOIDA for the plethora excuses to waste my time, and kindly note the names: Ms.Priya Sharma and Ms. Jyoti. I contact them at least 10 times before taking the session. They always cancel my session or move it by few hours telling me 'machine not available' or 'technician not available'. One day I reached half an hour early from my scheduled appointment and to my shock realized that some other client was getting their full body done. Not the only incident, I was LIED TO, AGAIN, when I asked them they should move my appointment to Sec-18, they said they don't have some special laser used at me and now they are scheduling it at Sec-18! LIARS. Another time they told me technician is coming and made me wait for so long.. I request you, either sort the problems of this house, or refund me the remaining amount so I can move on from availing the services from this unfortunate place. I have always been softspoken with them, but after adjusting so much, don't make me take a legal action. It's been 2 sessions and 3 months and they've managed to cheese me off enough to write this. Nonetheless, cheers to them for I wasted another 15 min browsing and typing on this site :)

The sector 12 Dwarka branch staff is most in-sensitive, my service was incomplete and they do not give appointment too even if slots are free. I spoke to the staff and they promised to have the service again nd after that in last over a month I have called them thrice but either the staff is not there or they do not respond

Thanks
Manish
[protected]

My self vikram jeet singh have been a client with patna vlcc fraser road brancj manager alka ranjan .
Never received any bill against the money paid, service is just pathetic in comparison with other vlcc branches kol & delhi .Fraud and cheated in terms of rates always charge me double the rate .Now i request you a revert which no one is bother to and i would request for a refund asap .
[protected]

Dear sir/madam, my self Shalini patel I have used laser hair removal treatment of full body in Kanpur but after 6 settings hair removal of my body specially in face is not successful so I am very unhappy to your commitment in starting . At that time only one settings left so pls provide one or more settings to removal of my body hair also fullfill ur commitment.
Thanking u
Shalini patel
[protected]

This comment is for VLCC pan India. I go to VLCC for all my services. I got my multiple sittings for laser hair reduction and keratin done here.
Beginning of June 2018, I was suggested this facial for 6000/- with an offer of 1 plus 1. That is you pay for 5-6 sessions one shot and you get the same doubled. I went for the 7x charcoal facial and paid 35k upfront.
Now hear me out, to my surprise.
The bill this VLCC branch generated did not match the price they quoted to me. They created two bills, one with the facial charged at 3999/- X 5 times which made for some 25k. Rest were for products that I never bought. When I asked for a proper bill, they said the prices are not listed as it is a new facial program. Worse is I did not get this bill immediately, they prepared and sent it to me post 8 p.m. Next morning when I saw the bill I called them and asked them. The answer did not convince me. Are they allowed to just create any bill at their will? I have spoken to them twice on this matter. I am yet to personally visit them again.
Now the next surprise I get and that which leaves me spell bound and struck is, VLCC pan India sends me a message saying the same facial is at a offer price for 3100/-. The same is advertised on their website. I could not believe what I was seeing. I felt cheated with the charges as I had already paid 35 thousand upfront.
Now please suggestion do we deal with such business.

I had bought a vlcc snigdha skin whitening day cream whose expiry date is 3/2019 but this cream has expired i guess. When i opened it it has a fungus like thing on top and yellowish water it is also not normal if you take it in hand and rub. What should i do with it? I will complaint to the shop keeper too today but inform if i can do anything else of that cream

I have wavy and frizzy hair. I have a wedding ceremony to attend, so i took kerafusion treatment last week to make my hair manageable. The process involved shampooing, blow-drying, applying the kerafusion serum, ironing to lock the treatment, shampooing again the next day and blow-drying. Although the cost is very high, i felt very happy with the result. Finally i had my dream hair, naturally straight, smooth and silky. They also suggested to ise sulfate free shampoo and conditioner to lock the result, which i bought immediately. But, after the first wash, my hair became 50% frizzy again. They said that it would be there for 2-3 months. I followed all their instructions, but the result didn't last even for a week. Highly disappointed.