VLCC Complaints & Reviews

Dear Team,

I have taken full body laser from andheri east Mumbai branch and every time i visit there, there is new executive to assist me for laser.First time there was a girl from North east, second time there was a lady named as Reshma and third time there was Sufia and one more new girl along with her.

Due to this i have to explain them from scratch since they are new and they have no idea where to focus more, where i have more hairs.They dont have any records.
Also whenever they do i dont understand why they are in so hurry, there are so many patches which are left down, i find hair.
Also wherever they have have done razer, there are patches not covered by laser.

I am sorry to say but i am really not happy with this kind of service
Also i have escalated this issue to Gurmeet who was my spoke person from Andheri east mumbai branch.

If you cant give the service than please stop wasting my hard earned money.As its sheer wastage of money, time and effort.

Kindly resolve my issue or if not please refund my 60000 amount, as i have not got even 1% of return from your service.And its very disappointing that in the name of brand you are cheating with customers.

This issue i am facing again n again and not got any resolution till now.Its better i should log a complain in government portal(consumer forum)
I have mail before, sent message through facebook, posted my complain in vlcc page but no revert

We the frequent customers of vlcc since 5 years our family members staying abroad also taking services when ever visit to india we are loyal customers to vlcc not from onwards. Reason is ill, unethical, degrading words delivered by people in kakinada city vlcc people especially sridevi. Please train them how to speak with prominent customers or any one who entered in to vlcc premises with a smile and polite manner. Make sure you dont loose loyal customers like us in the future

I have purchased vlcc services for around rs 35, 000/- in june 2016 from gaur gravity vlcc centre in ghaziabad. Then i purchased more services (Weight loss plus hair treatment) for rs 15, 000/- in march 2017, by this time few of my earlier services were also remaining (Un-availed). I mentioned that i have to relocate soon, but i was assured that my remaining services will be transferred to new location without any issue. Within few days i shifted to gurgaon from noida. I called at the center many times after relocating informing them that my dad expired and i will avail services later, they assured me that whenever i will need i can avail services at gurgaon center. Now, i have connected with them around 15 times but everytime i had to repeat all my case any get no response saying that we need more time every time. Its been 3 months now. Please help. I have paid so much to vlcc, allow me to avail the services i have paid for.

Dear vlcc,

I bought a body slim plan for my wife, from your gorakhpur office by paying rs 26900/-. But not able to take service due to unavoidable condition. I asked refund to gorakhpur office then reception person told that money would not return, you can take services after any time of period.

Now few days ago i went to avail service but shocked that your gorakhpur office is closed permanently.

So please tell how can i refund my amount.

Pls do the needful

Hi Team,

I would like to bring this to your notice that I have been cheated by VLCC @ Dwarka sec 11 center. I really had a bad experience.
I have already complaint but no use of it.
I would like to inform you that I was going through under skin treatment for pigmentation, where instead of seeing any improvement, my pigmentation spread all over the face mainly on nose and cheeks which were not earlier before taking treatment.
I was suggested to apply 1 skin ointment named Momate by one of the VLCC skin experts, I asked her why should I be using this cream when I am taking the treatment from VLCC, she said this the part of treatment.
When I complaint VLCC Skin expert( Goma) about my skin problem and marks she said you should stop using that Momate. I visited Dwarka center again and met Doctor Dhadiwal but I have not got any solution and I had to consulted with dermatologist who confirmed that momat3e contained steroids and I should not have used that it. Now my question why VLCC suggest such cream?
I am forced to stop my remaining installment as instead of getting benefit of this treatment I got more marks on my skin.
My engagement was decided to happen in this month which I had to postponed because of my skin bad condition. You can understand about my loss.
Please confirm what solution have you for mentioned issue and my loss of money, time and confident.
I called several times on VLCC customer care number however they always keel my call on hold.

Hi,

I had purchased loot deal offer from vlcc website.
Than they gave me an appointment date on 23 september.
Now they cancelled my appointment bcoz i don't have ebill..
I request for my ebill. But i didn't receive any bill.
Than after 4 days they replied me when you ordered the service that was out of stock. When we booked the service that was in stock. Even till the next day it was in the stock. How order id is generated.

Even person got a messages of appointment. They are refusing giving to service. If our ebill is not generated how messages are received like your appointment is at this time.
Your customer care service number is not working.
* no loyalty factor in vlcc
* worst experience provided by you
* staff doesn't know how to talk a person (First they gave appointment than person reached to vlcc place than refused to giving service)

First time i had purchased for my family and friends. I was thinking they also take free service. For all this was a worst experience ever with vlcc.

One of my friend came from delhi to for service. She had even received a messages of appointment. After reached a palam vihar 23 a service center they told you have to reconfirm. Why person reconfirm after receiving their message. Where they mentioned in messages you have to reconfirmed.

I have attached all order id, received messages screenshot.
Person first purchase the service than they called you for the service.

My sister has been called many times to center. Whole month they are busy how could its possible.
I register a complaint behalf of atleast 5 persons. That is mouth marketing.
Worst center worst deal. Person after purchasing the service and start follow. We are payer not service provider.

That is not about 1.18 rs. If you provide a service at least provide it.

The did coolsculpt on my sister last year and now she is left with loose skin. In 2017 during puja offer, madhumita and amit pathak had done coolscupt on my sister and now she is left with very bad loose skin and has to pay around 30 lakhs to do the operation on her body. These people are just looting people, also I have noticed there are more unresolved complains than mentioned in this website. Is there something going on between the customer complain site and VLCC that we are not suppose to know?

I purchased the diamond charcoal facial in vlcc 1 re loot offer on 7/09/2018. My order id is vlcc-18-19-[protected]. My transaction id is 474cae780a76aefee005. I got calls for appointment and when i visited the centre i was told that my ebill havsn't been generated so i cannot avail this offer. After waiting for 3 weeks and calling their customer 100 times i didn't get any response or help. They kept telling me that i will receive a call back and email which will have the ebill. I didn't receive the e bill. Then they told me that the ebill has been sent to the vlcc center. The staff from the center told me that they just had services for 10000 people still they allowed everyone to purchase. I received an email on 28/09/2018 in which they asked for my details - order id, transaction id, service requested, centre for service and registered mobile number. I was told that they will send the ebill for the same directly to the service centre. When they didn't send the ebill again they kept on saying to wait for 24 hours till the date when the service was getting expired. I do not want a refund, i want to avail the service that i have purchased.

Hi Vlcc has just opened a new branch in Nagpur at Wardhaman Nagar area.
The main counsellor here Mrs Anjali Tripathi is full of attitude. The whole experience get ruined because of her altitude and fake accent. She always keep saying that she owns her own wellness centre and very high placed.

She thinks people coming to Vlcc are ###?
people will only not join because you will not feel comfortable .

Initially i had taken a few services, now mrs mounami dutta had forced me to do some treatments, which later turned out to be plastic surgery procedure. When i came to know and said i dont want to do this. Mrs madhumita mukherjee and amit pathak (Who is not a doctor and possed as one) locked me in a room for one and a half hours and demanded i speak to my parents and ask them to buy more. Now they have my 7.5 lacs but are non resolving my complain. Mrs vandana luthra is training crooks as no one listens to my complains and they have ran away with my money.

On 14th june 2018, paid 16750 inr, first vlcc claimed that they did not received payment. But later accepted they received payment. Since then every-time they claiming that amount will refund in couple of days. But till today amount not received. Called them many times, mailed them several times, but no refund yet

I want my money back with 5 months interest from vlcc, total it will be 23, 850

Aurangabad vlcc head ph number: [protected]

I have buy a deep charcoal facial deal at 1 rs. Deal with voucher id vlcc-18-19-[protected]. When i visit dwarja center they demand ebill. I trying to get in touch with but ur no not reachable.
I know that vlcc doing fraud and cheap publicity. I also file a case in counsumer court with complaint no 922566. I will go legally with it
Contact me [protected]

I have got registered under loot deal contest of vlcc and made a payment. The vlcc centre at sriganganagar said that i could not avail the same as it is not available at their store. But while making the payment i have checked if vlcc was there in our place and it showed vlcc at cgr mall sriganganagar. Please i have mase the payment let me avail it. Screenshot of id subscribe to me is attached for your reference contains order number.

Vlcc launched on of the offer through which they promised to do head to toe in rs1 rupee. I & my mother in-lows registered under that loot offer.
When we reached to vlcc aundh pune centre they are asking ebill which had not provided by centre & when i called to customer centre about ebill they said we can not provide.
This way i din receive any of the service from vlcc.
Kindly refund the money which was cut down from my account.

I, bushra naaz shahid was working as a dietician at vlcc preet vihar, delhi & later on i was transferred to vlcc gk 2, delhi.
As i was vlcc at preet vihar center, i came in contact with one of my colleague dr. Mudit shrivastava (Physiotherapist). I left vlcc preet vihar on 22nd may 2018 & joined vlcc gk2 center on 23rd may 2018 but dr. Mudit shrivastava continuesly called & messaged me for no reason, i tried to avoid him but unfortunately this incident happened with me 2 days back on friday, 14th september 2018.

Dr. Mudit shrivastava messaged me some ugly/ dirty unacceptable messages from his whatsapp number - +91 [protected]
(Screenshot of the conversation is been attached with this message)

All these messages & calls amounts to sexual harrassment. I am bringing all this to your kind notice so that you can take appropriate actions against him as this is an unacceptable behaviour towards a female employee in any company especially vlcc which is known for women orientated industry.

I hope this matter will be taken as an urgent basis & resolved soon else i would be ending up having no option but to take the help from the police department.

Thanking you,
Bushra naaz shahid

प्रिय सर, हमने 07/09/18 को vlcc का चारकोल फेसिअल सर्विस बुक किया था जिसका बुकिंग नम्बर vlcc-18-19-[protected] है, अप्पोइटमेंट टाइम 16/09/18 को 4 बजे शाम का दिया गया, हम अपने टाइम से सर्विस सेंटर पहुंचा, वहां पर हमें सर्विस देने से मना कर दिया वहां पर हमसे ईविल मांगा गया जो कि हमें पता नहीं था, हमने vlcc के कस्टमर केअर के नम्बर पर काफी कॉल किया वहां पर कॉल नहीं लग रहा था 1घंटे कस्टमर केअर के चक्कर में परेशान होने के बावजूद भी कोई फायदा नहीं हुआ।बेफजूल में हमारा 3 घंटे का समय खराब किया, गया जो कि गलत है।
धन्यवाद
शैलेंद्र कुमार
मो०-[protected]

I recently booked a service under the loot deals at vlcc and paid for the same. I did not receive a transaction id or an e-bill. My appointment was booked by them and upon wanting to redeem it i was denied service without the transaction id. Their customer care is unreachable and emails have not been replied to. I tried contacting them but i have not been able to get hold of them.

It has been almost 36 hours and i havent recieved anything from you guys. Secondly the gk centre asked me for ebill and the lady i spoke with kept on repeating the same thing that you need ebill. And was not ready to listen to me. Now how to ebill and she told me to call the gurgaon office no [protected] and i called this number for not less than 50 times in last 2 days but these guys have guts not to answer any calls. Just fabulous.

If in case you have problem in giving out the services then why do you even flash it out. Even if a customer paid 1 rs and lets say 1 lakh customr took it so you made 1 lakh rupees in just few minutes. Amazing marketing strategy guys.
Hats off to this.

Certainly no one bothered for 1 rs today and many people would have tried this 4-5 times so straight away the profit of 5 lakhs wow.

Customer have order id and transaction id but they are not good and why so, they have no answer to this. When payment is made you didnot mentioned that the services will be given only on e-bill.

I have proof that many customer tool services without the ebill but mandate for others, why is that, when you can do for few then why not for others. Special and own rules are being made and customer suffers for this.

This is not about money but the way you guys have made the process, call customer service they dont answer. Lets suppose they do answer then you book appointment then call the centre, the centre have no information for booking and yes custlmer services says yes sir you will get the message right away as we hang up but you wait for years there will be no message. Centre only know one statement seems they are bring trained to say that - sir we need ebill, sir we need ebill. Thats all.

I am still hoping to get the ebills after this but failing to which will have this thing taken to consumer court for sure. Rest you decide.

E bill required for these order id

Order id: vlcc-18-19-[protected]
Transaction id: 633ebb5fd53166f3ab35

Order id: vlcc-18-19-[protected]
Transaction id: 6c6c7e0d364bab694821

Contact number [protected]/[protected]

Hi,

On 6th sep as per your 1rs offer i booked 4-5 services and later on i came to know that we can only take 1 service on one number and rest are forfeited and that is perfectly fine with me. But now when the time came to take the services then the centre says they need e-bill and i contacted customer service, on which they said to email it to [protected]@vlccwellness.com and then the only automated response i receive is to give them the number and they will call back and yet it has been 36 hours there has been no call from them. This is the issue now either i want the e-bill to be given to me for the services i opted for otherwise i will take it to the consumer court as this is fraud and misleading to customer and also taking their card details and who knows what you will use it for.

If you are giving these deals then do also mentioned about these rules where it states that you will not send e-bill to customer and the customer service phone will never be answered by anyone and then you will see how many people will use this brand. Just the name is being is not enough, you have to give services to the customers also.

I need a call on [protected] or [protected]

I have availed the loot offer through your website @ 1. I have received the call and my appointment was confirmed and i was told it to be free. I have not received any e bill or voucher as such but i have a reference number with me.
Really horrible experience. Moreover i have connected to vlcc through call and email but i received no reply yet. I have visited the store too but they denied me for the service.