VLCC Complaints & Reviews

Dear sir / madam,
I booked a service in your vlcc bhubaneswar kharvel nagar branch (Bhu0118p000) (Pck/18/[protected] & pck/18/[protected], but now i don't want to continue that service and i want to cancel it. For that a huge amount loan is disbursed by bajaj finance and emi deduct from my savings account (Rs.5556 & rs. 2, 500) without taking any service. And also i tried to call vlcc customer care but its not connected.
Please resolve my problem as soon as possible.
Email: s. Sdevi. [protected]@gmail.com

Dear mam,
I very disappointed by the service of your vlcc-four bungalows branch. I have taken the package for phr on august and while taking the package i told them clearly m shifting to kolkata within ten days they assured me the credit note will be transferred asap. After constant follow up since six months still it has not been transferred. After paying so much money this is not what we expect it’s very shameful.

We are your customer from last ten years. We were regular customer at your abu dhabi branch. Now we are getting service from kolkata, kasba branch. Your service s are going to docks. Facilities are detoriating day by day, management and maintenance is worst, aim is how to make the customer fool. I have taken massage packages but equipments are not working and stopped from last one month. Soon i will claim my money back and asked all my friends and relatives to stop the relationship with vlcc. Please look into the matter it is serious.

Whom soever it may concern,

I am a vlcc customer since long and a few months ago i have got my family card for rs 5000 at mahakali cave rd vlcc centre but sorry to say that i am not happy with the customer care setvices with the centre and not interested to continue with vlcc. Would like to know the procedure to get my hardearn money back.

I have emailed this in dec, written my conplain in fb but no result. Why? This is what you call customer care?

I was applied for slimming product through bajaj. I was there in saltlake kolkata branch for cancellation, but today from bajaj 2500 deducted from my account, and they said that it is impossible for cancel. I knw everything is possible, even i am in hdfc so i knw even loan is also possible to cancel.
Very bad vlcc service.
I dont knw at any how cancel my policy.
Even i was not paid down payment also.
I am not using this service then why i shall pay.
My full name ankita biswas
Phn no [protected]
Pan no bnrpb3430n
Please do cancel my loan emi, please deactivate ecs

Dear sir/madam,
I am an esteemed member at vlcc and having packages for skin treatment & also have a family card to avail various services. These packages were first purchased at your vlcc andheri east centre. I had started my skin treatment at the same centre with dr. Komal mehta. As per the procedure described by her, she had done some kind of chemical peel and frequency treatment. But soon after the treatment my skin was left burning with bruise marks on my face. To my disparity, i had availed this service right before my engagement ceremony. Dr. Komal mehta is probably one of your worst employees and her attitude towards clients is rude. She cannot handle criticism and took things personally once she was confronted. Its really shocking to know that an organisation like vlcc has such kind of employees. I decided to let things be and discontinued availing the skin services.

After sometime i transferred my family package to andheri west branch. Since my package was transferred, i’ve tried to avail services and get appointments at the centre but its shocking to know that they’re always booked out. I also posed as a potential client and tried to get an appointment to which they agreed but as a package client they’ve refused to give appointments citing various reasons. I stopped calling or even trying and its shameful that they don’t even have the responsibility to contact their client or address any grievance for that matter.

Such unprofessionalism, rude & insolent approach by vlcc is quite astonishing. Its quite literal that i’ve spent my hard earned money on the above things and its really upsetting. It’s my kind and humble request you to kindly monitor your staff and the above centres since i might not be the only client been through this disparity. Further to all of the above, i would like to ask you kindly refund the sum of money i’ve paid as i’ve not availed any of the services. The skin service which i went through, i’ve already described the my uncouth experience. I’ve paid a total of rs.72, 900=00/- (All inclusive). Hence, kindly refund my money on priority basis.

Thanks & regards,
Jatin arora.

You people are cheaters. When a customer is not taking any service then also you are going on taking money. So this is the way you people do business by cheating people. When customer is not taking any service then close the service. I have contacted so many times and requested to close it but you people didn't close. I will complain against you in consumer forum court. I have to go on paying the money for which i have not taken any services. What great cheaters vlcc is.

Iam sireesha i have baldness at front part and i went to vlcc gajuwaka branch they said to take mesotherapy and i have taken but there is no use at all and later they suggested to take hair extensions i have paid 50, 000 they gave an extension which is not at all suitable for me how many times i asked for replacement or for refund the amount they are not giving response for that i will wait for 2 days from u also if there is no response iam going to give a complaint

Very bad experience with customer care. Ur employes are not friendly. They force to do things. Or make compulsory to go with only discussed or tentative plans.
I have booked my bridal makeup and some of pre bridal services. On day 1 only i have told the beauty head that I want to wear nauwari Saree in specific style which I want. Then she assured me that VLCC makeup artists can do that for sure. After some settings she asked me surprisingly that why I m not going with stiched ready to wear Saree.
Even i told her that I will pay only for the services i will take at ur center, but she repeatedly follow me with a bill of my tentative discussed things. In actual i have paid for my makeup already which I haven't done yet. 20 k.
Today I travelled a lot just to reach ur center in time with prior information and here some staff is on leave, some on half day leave, center manager not available, beauty head gone home already, and even makeup artist not available as usual. Even with prior appointment.

Hi, i got call from vlcc and center person spoke and asked to visit there center, the ph road center is way too far from my place, i requested them to give me ttk road center which is close to my home, they refused completely.. I need ttk road vlcc center it's close for me, my issue is still not solved, the ph road is very far and moreover i can't take risk with my hair again because too much of hair fall for me,... It's already 2 months of my complaint registered...

I am a client of vlcc hazratganj and i am having inconvinience regarding steam bath of here it has been out of service since a year although i complained many times to the staff but no actions were taken even the music system goes out of servive every now and then and the air conditioner is never working properly i am very disappointed please get i fixed else i would discontinue with your company

In this month
I used some services from vlcc costing approximately 7000 to me
All services provided was not good
The treatment which was done on my hair henceforth did not give me results and therefore wasted all my money and time
I hereby request you to take the highest possible action against them and return my money as soon as possible
I am awaiting for your response

Dear Team @ VLCC

Note that in month of Dec 17, I have booked a VLCC Facial Kit from Homeshopee 18 on 19th Dec 2017. Delivery of the same recd in last Dec 2017.

Note that today I notice that content of the same has been expired in Jan 2018. Now I will no longer able to use the same.

I have some questions - How VLCC / HS can supplied such products, which will be expired after one month delivery. Today when I asked to HS person for logging the complaint, they do not take interest in the same and replied that any complaint should be logged within 48 hours of receipt of order. After that they are not responsible.

I agree that we have not noticed the same on the date of receipt. But how can a company like VLCC can do the same with their customer. I am attaching the product label of the same for you ready reference.

I am writing this complaint to VLCC with a hope that being such reputed company, you will take action against the person / agency who is selling your products marked which are about the expired. HS 18 will least bother about the complaint, as they are only a selling partner with you. But VLCC as a reputed company should have look into this should not sell the products in market for which the expiry dates are near. There must be some system in your company to avoid the same.

I am feeling very hurted with this kind of act happen to me. This is not expected from such a reputed company like VLCC.

COmplaint submitted for your reference, if any query, please call undersigned

Regards
Sonia Sharma
W/o Sh Bhupesh Sharma
536, Nath Nagar, Gali No. 1, Jwalapur, Haridwar
Ph : [protected] / [protected]
 

Hi,

This is arindam. I would like to inform you that my mrs rekha pradhan is a member of your wellness service at vlcc. Her id number is clmc/18/[protected].

From last couple of weeks she is facing some trouble after coming from your wellness centre. We have been consulted with doctor for general medical checkup for this, & being informed by him to stop that courses with an immediate effect.
I guess she is not comfortable with the exercises & all. Therefore i have decided to stop this activity.

Hence i would like to request you that please cancel her membership effective from this month. & she will discontinue to attend any further therapies & all.

As of now could you please let me know about her remaining outstanding that i have to pay. I will pay the same through bajaj finance. As there some of the therapies & other stuffs are still pending to complete her courses.

I apologize to stop this courses in mid of the scheduled. Hope you can understand.

Looking for your kind co-operation in this regard.

I have been a regular customer of vlcc aurangabad for almost 10 years. Never had an issue, that made me raise a complaint.

Approximately a week back, i had called vlcc aurangabad, (Specifying that am calling from mumbai, since am working here) for an appointment for make up and hairstyling.
Initially they refused to disclose the price for the same, with all due respect for the company policy, i accepted and requested to talk to sushila. Apparently some person called ms sapna, was on the line, and it was tough to convey anything to her! She was brash, arrogant and careless. The first time despite of repeating the number, she noted a wrong number, and didnt call back, instead told me, my number isnt reachable. The second time, she noted the number (Which was being noted wrong again) after she got the number right, i scheduled an appointment for 11th feb for hairstyling at 10am. She noted my number again and gave me the appointment.

I called today, to confirm if my appointments confirmed (While am still in mumbai). This time, i had a word with pallavi.

I dont understand what is the issue. Whoever is answering calls isnt aware of things and refuses to hand over the phone to someone responsible to talk about services, saying they are busy. Nor do they call back. Its inconvenient for someone who is traveling. Am doctor, i dont know how busy can someone get, especially when you’re saying, you ll call back.

I havent had complaints regarding any services till date, but this sort of telephonic communication is a turn off.

After informing them when i called once more to ask what happened regarding the appointment, i had to actually be harsh, and warn regarding filing a complaint, to which i get a call back in 15-20mins, with a harsh irritated tone, as if its been my fault.in the end, 2 hours waiting, pallavi is still figuring out, if they can schedule an appointment!

Too bad, i had to schedule an appointment with another salon! But if such behavior is persistent, vlcc aurangabad will definitely lose on clients.

Booked an appointment for 3 services at this salon. They have charged me in advance as i booked them online.

On reaching they said that they can only provide 2 of the said services and for the third i can come later.

Now i had booked the service only after confirming from them and they assured that everything will be as discussed.

But on reaching i came to know that they don't have any interaction with there customer care service and both customer care and service delivery centres book as they wish.

Now my question whos is going to refund my amount. You people should be punished for these activities. Giving one star as i cannot give less than that

I have paid full amount for full body laser, however i never get appointment as per my convenience. Many time i was asked to come at morning 8 am if i want to have my laser done. This is happening all the time.

We have already had following sessions and would request for refund for the pending ones:
Hands and underarms - 3 session done and 3 pending
Legs - 3 sessions done and 3 pending
Bikini - 2 sessions are done and 4 pending

I just cannot wait for months to get my turn hence request you to give me 50% refund for the services.
Have paid inr 59000. Kindly refund inr29500.

I have had one of the worst experiences in vlcc. My mom has taken a slimming module and i have taken pre bridal services. All in all a total amount of1.5 la of services has been billed to us. The way that appointments are handled is highly unprofessional and unsatisfactory. I spend time and money to reach the place and it’s only after reaching that they inform us that either the therapist is unavailable today or delayed by an hour that in reality translates into 2 hours. I have my engagement makeup appointment on sunday and i would rather take a refund than risk the day with such in unprofessionalism.

I have booked the 2 vouchers i e
Ngd4ave
N8fuv9v

Since the vlcc have refused to give any slots. I would like a refund in my account. Its really very bad service provided by nearby where we cannot cancel the vouchers even though the site says we can. Please do cancel the vouchers and reply over. The above 2 vouchers were booked today dated 02/04/2018. And services were denied by the vendor.

Id used for booking : neha. [protected]@gmail.com

I had visited to vlcc salon at vijay nagar patna. The receptionist are showing so much sweetness & suggest you higher range of facial. After listening their so called facial guidance about my face that it is so dull you need a treatment etc. After their suggestion i taken their advice & take glycolic peel facial treatment for rs.2100 plus tax. They took initially 10 min apply a gel like lotion on my face & after 10 min clean with cold water.
I don't know why i came in their advices, the so called facial results is nothing. My face is burning like hell & after application red spots visible they told me it will get disappear after some hour, but now i am wiring this review that after such days there is no result in my face of that facial. Vlcc are cheaters & fake they cheat people on selling expensive product of even not their own brand, other brand. My face is much better than i took this facial treatment, and also they are not in mood to refund your money for settle it.