Vodafone India Complaints & Reviews

This is to bring into your kind attending that I am trying to port my number to Airtel but I am unable to do so as number is not been released from your end. I have been billing issues for my numbers [protected], [protected] but none of your associates have been able to resolve the queries. I have called multiple times to your customer care but issue remain unresolved. I had opted for Rs 375 plan but end up paying Rs 900 and that too unnecessary charges. So to restore peace of my mind, I have opted to move out of Vodafone but here also MY EXPECTATIONS WERE WRONG... Kindly assist me or else I had to make sure nobody people refrain from using Vodafone services.

Dear Sir,
Vodafone company without my permission & without my information deducted my balance 99 rs from my mobile no [protected].
When I have called to his complaint no 198, they always recording your complaint couldn't be processed.
This is purely creating with customer.
I want to complaint against vodafone.
This is Bihar & Jharkhand circles.
I am also complaining to trai.
Regards,
Ujjwal Mishra.

[protected] this number continuous call me and harash me please do something about it..([protected] ) in this number the call comming

Respected sir,

Please provide my vodafone prepaid ([protected]) call details Month full May-2016

I had taken the connection in my maiden name and wanted to change it to my married name. I contacted the online support desk to check if they could do it for me or if they could help in some way. So they came back saying they couldn't change my name online but I would need to go to a store for that. I asked what documents would be needed and the executive replied the PAN and AADHAR would suffice. Upon visiting the store and waiting for nearly 30 mins the executive there told me that I needed to furnish my original marriage certificate. I asked if I could mail it and he said no. I didn't have a hard copy so my trip there was a total waste of time and money. when I asked why the online chat executive hadn't told em that he seemed like he had no clue or care in the world.
there needs to be a clear set of instructions that these people need to give when they are asked queries otherwise this whole concept of customer care / service is just pointless.
Extremely disappointed.!!!

My request for deactivating my vodafone number [protected] has not been processed till date.
I have put in mails to crorate customer care on 16th December after payment of INR 2200.

Also further I have paid the bill for balance amount of INR 220 on Jan 17, 2017 so that my account balance shows nil and the deactivation process could be smoothened .

But Company is adding up bills till date and no action has been taken on this till now.

Its really frustrating now.

I have been using Vodafone number [protected] for my datacard/internet requirements, On 23 Jan 17 I made the payment through netbanking clearing my latest bill but due to network congestion could not take the print of receipt, I have been writing mails to Vodafone customer care to get the receipt. While they are acknowledging that payment has been credited to my account but now for last 10 days they are not providing me a receipt of payment made by me. I need the receipt as proof of payment to be submitted to account section.

As per rules & regulations in India for any trade/business, the service provider is legally bound to provide a receipt for the payment received from the customer and Vodafone is openly flouting the rules of this country.

They have send a message stating 175 is deducted in your account on behalf or lofe style service which is renewed automatically. I have not started any such service on my number neither i am aware of any such service. Still i am gettng charged for it. I have immediately sent a message to stop this service but still i am gettimg charged unethically from vodaphone. Request you to kindly please waiver of these charges since this is charged by vodaphone unethically.
Regards
Megha Aggarwal
Upset vodaphone customer

Dear Sir/Madam,
I have recharged 3G internet pack on 31st jan 2017 2.75 GB for Rs 397/- and my first data pack had balance approx 200 mb. then I had received SMS from your side for activation of pack for total data 2816 MB on 31 Jan2017 8:38pm. After two days message received for data pack expiration.
In summary i have complaint how will expire my data pack before use even after i had recharged before expiration of first data pack. please let me know the reason urgently.
Regards,
Uttam Shantaram Raut
[protected]

I have received my vodafone bill on 4 Jan amounting to Rs 354.12. I have registered my bill for an auto debit and i saw that they had deducted Rs 993.59 on Jan 20 th from my card.
I have sent them email on Jan 20th to which they replied "that your account was deactivated on dated 02/10/2016 due to ownership change and in that account the outstanding amount is Rs 639.47 and it immediate charge and it transfer on your activate account and the auto debit is activate on your account so in your payment Rs 993.59 is debited"

On this i again followed them because i am using this number since more than 7 years and how can they do an ownership change without informing me or taking my consent. On this also after reminder email, they replied on Jan 31, "I sincerely regret the inconvenience caused to you due to inadvertent error.
I have studied your bill dated 03.01.17 and have found that your due to some Technical changes in account we are unable to generate the complete bill for the month of October, hence the same added in the bill generated on dated 03.01.17 charges have been recorded in accordance with your tariff plan on your number [protected]"

After this i also saw that my vodafone account has stop showing me the bills before October 2016 although this is a very old number and all the bille gets auto debited from my card before the due date so there is no point of having any dues. Infact my Jan bill also does not show any due and still they have deducted this amount. I again sent them an email to revert the charges and else i will go to the consumer forum.

To that they have not replied me or called me but have deleted all the bills from my vodafone account.
Now I want them to refund back the money that they have charged in extra from me.

After paying the bill of Rs 612 on Nov. 22company is asking me to pay it again and telling that the amt has been reverted bck to my credit card for which I hv not received any stmt.My services are closed before the lst payment date Feb 7th 2017.According to service provider the amt reverted on 19 Jan 2017 for whichI have added my current card stmnt

I want to convert post paid to prepaid

I am the customer of Vodafone since 2005 onwards. My No. is [protected]. I subscribed Special Offer under Flex Scheme an amount of Rs.105 on[protected], the amount was deducted from my aaccount on the same day, but it was not activated so far.Please take necessary action soon.

I am still receiving my bills for [protected] even after getting confirmation of deactivation from the customer care. Vodafone people are not responding to my emails or messages. Please stop torchuring people like this and please stop my account. My account balance is Rs. 0 and i sent email to customer care and even called the branch but they are not replying.

Dear sir,

Please send me my Vodafone mobile number bill statement of one year usage. And send me the details on this mobile number,
Mobile Number is -[protected] and
EMail ID - [protected]@yahoo.com
Also send me pdf file email to this ID.
As soon as possible
I'm waiting for your favorable response.
Thanks
Monik gohel
Your valuable customer..

I m complaining about activation of vas service by vodafone india without my consent . The service named rozgar_seva_ppu_10 which bears 10rs charge . I talked with a customer care executive on customer helpline and he had taken my request for reversal of above amount but he denied to deactivate above service saying this is not activated by us therefore i want to deactivate the service and proper action for this. I m attaching screenshot in which u can see above service and charge.

I didn't subscribe dotbot service. But ₹15/- debited from my account. I want to deactivate that service and please refund my debited amount within 1 hour. Complain sending time 08:06 pm of 02 Feb 2017. My number is [protected]. Next time don't active these type of services in my number. It's not a joke of matter. I didn't get response from your coustomer care number 198. Refund my balance of ₹ 15/-

I had chosen data card connection with advance payment of rental plus tax(6000+1140) for six months in the month of May. But they have deactivated my service before completion of 6th month claiming that I have an outstanding balance to pay.
Several times I walked into Vodafone store as well as I had conversation many times with customer care and no one is tracking the complaint properly. I was forced to pay the amount and I had strictly asked to disconnect the service. WRT to the complaint logged[protected], the excess amount charged should be refunded to me. And when I asked to refund it to my bank account the information I got is my number is activated since I have already paid the bill and hence they cannot reimburse money to my account.

This is the second time incidence I faced from Vodafone sending unnecessary bills. Last time also they send court notice and made me pay unnecessary bills generated by ignoring the complaints logged regarding it. Last time they were charging etc Rs30-40 per bill claiming international SMSA charge which I have never availed and non one was tracking the complaints logged in a proper way and kept generating bills without considering the request for cancellation of connection.

I purchased 150 MB data at Rs 46/- on 1st February 2017. I am using internet facility on my mobile only for few minutes daily as I have got regular internet connection at my home. Today when I checked balance of my data at 2 PM today on 2.2.2017 it was 146 MB. When I checked the balance at about 3 PM I was shocked to see balance of only 60 MB although I did not download any thing between 2 PM to 3 PM. It is very difficult to understand how I lost my 85 MB data without downloading. Kindly inquire into this and provide me the lost data of 85 MB immediately. I should not be penalised for no fault of me.

Vodafone is wrongly charging on my monthly bill.
I use the 499 monthly plan for which i was confirmed i will be getting 700 minutes, 3GB- 3G Data and Text messages.

I hardly made 400 calls and used 1GB - 3G data, after consuming 1 GB i started getting messages for additional data usage. I called the customer care to which i was confirmed that i was wrongly charged on data consumption and a New Bill will be shared, which will exclude the extra charges. After 1 week of this conversation i got a call again and Executive said that i have not been charged wrongly on data instead i have availed (Caller tunes + astrology plans+ Shayari messages). I have never subscribed to any of the mentioned services, and again i got a confirmation that they have wrongly charged me on this. It has been almost 15 days Vodafone has barred my outgoing with no updates on the correct bill.

Vodafone has made it a usual practice to charge customers for schemes that are never being availed in the first place.

Please get the same resolved with correct bill details.

Thanks