Vodafone India Complaints & Reviews

Hi
Please terminate service to my Vodafone no [protected].permanently
Thanks
Jaydeep Sawant.

My mobile lost i want new sim

Dear Vodafone, without my knowledge a Value Added Service called doTBot has been installed on my mobile. I have promptly called your customer service, and got it disabled. I have three concerns here which you need to address:

1) dotBot is a spyware. It collects personal data including my buying habits and pass on the same to a third party. It is a gross violation of my personal privacy, and I see that Vodafone is responsible for it.

2) Why do you have business partnership with third party organizations that are responsible for installing and running spyware on your customers
mobiles? And why do the CUSTOMERS need to pay for getting THEIR privacy illegally violated? Very strange. First of all, what is the Value Add that dotBOT is providing to the customer?

3) Why are you not able to disable the download of this software PERMANENTLY? I can't check for VAS installation on a daily basis and keep calling you for its removal every day.

Thanks.

What a nonsense in vodafone service.it deducted my balance from my account and i didn't request any of service. this is forcefully deduction from my account.I want my balance back.If is this way to serve your customer i think to port to some other network.Hate it when we didn't subscribe any of service but have to pay.why i pay a single penny when i didn't subscribe the VODAFONE DOTBOT SERVICE.
this is happen to me 22rd or 23rd of January 2017
my Vodafone No is +91-[protected]
that time i didn't notice my balance was deducted but in todays morning got a message that they will charge 35 RS/- More this is very disappointing from VODAFONE service.Hope My Complaint will resolve soon.

Dear Sir,

I like to take your attention on one of my issue, i am valuable customer of your brand so kindly give some respect to customer patience.

Today I have call From Vodafone Company, when i am pick this call my mail balance will deduct 28 Rupees, then i call you customer care executive they told not possible to refund money, and that guys was behavior was very bad to me name was this Guy(Balkrishna Das),
Hence i want refund my money 28 rupees.

I never expected this kind of service from Vodafone and i will never suggest any one for this brand.

Hope For Better Solution.

Regards,
Rahul
[protected]
[protected]

I am vodofone user for past 7 years. i have not made outgoing calls in vodofone since 2015. But incoming calls are being made on that number. On Decmber, 2016, i got to know through my friend that they could not make any calls to my vodofone and i was out of station and when am back today *(27/01/2017) i got to know that my sim number has been assigned to some one else by deactivating my number.

Since I have been using that vodofone number for past 7 years, all my contacts have that number, and all sort of bank communication are made to that number. and even watsapp. People who are trying to send to me are also sent to another person who has same number and many misuses are going on.

Even my watsapp and that person watsapp are on same number. This is serious issue . How can vodofone assign my number to someone else that too without notifying me and that too within a month of deactivation.

Vodofone is going to pay for this issue. and I am going to raise this complaint to consumer rights and all higher officials of vodofone.

Balance Not received in my mobile no. whenever balance has been disconnected from my bank account.
order id is - prodot[protected]
His customer care Executive don't have any information.

The issue is resolved promptly. Thank you Vodafone, you're the best in the country.

I have complained to vodafone regarding this pack. They themselves are unaware what this pack is. I mentioned to them that i didn't activate this and they repeatedly mentioned that I have activated it.

Also, I have requested for port out from 17th Jan they haven't approved it when i have no DUE with Vodafone. My number [protected].

Vodafone has been finding ways to take money from Customers. I have already moved one number out from Vodafone to AIRTEL

My vodafone number [protected] was blocked for sending sms for a long time. When i asked customer care they asked me to register in TRAI. I have sent sms only to my friends. But without giving any alerts they blocked my number. how to unblock?

Vodafone has cheated me many times, activating unnecessery services without asking, I want all deducted money back. My no.is [protected].
Shiva Luitel

I got msg about deduction of money as DOTBOT service is activated on my number.I never tried to activate it or wanted it.This has happened many times and services get auto activated with deduction of money.I had lost rs250, 100rs, rs75 and now about rs10 today for DOTBOT service.This is quite embarrassing bring a consumer of Vodafone from a long time.Bad and poor service.

Vodafone has the habit of activating services without user consent... Within a week time they activated two services.. Raised complaint and they deactivated.. Now another service activated... What makes vodafone activate service without user consent? Any procedure to escalate further? Services are good doesn't meant things can be taken for granted.

For me the Vodafone is activating dotbot pack for more than 4 times within 1 mnth ...already I applied VAS service stop ..if I call to customer care they are telling send STOP msg to our center ...I am going to PORT from this network many of them saying this problem...due to this Vodafone will loose the valuable customers ...Vodafone needs to refund my amount of 15₹
My no [protected]

I do not know why it is happening i did not activate any social book but still vodafone deducted amount in this month still i deactivated but i had not activated and now again 25 rs/- deducted for some mensworld i did not send any message even not received any call to activate this so how it was activated and now deducted amount for renewal why are you mentally torturing by deducting amount please refund the amount which was deducted for some social book pack and also the amount deducted for mensworld i did not activate these packs and your customer care number is not working at that time i tried a lot and now also trying but nothing happening so please help me

Vodafone doing fraud activities and looting money. With out permission they have activated Dotpot service and deducting money from main Balance. While calling 198 cce saying you have clicked the ad. I haven't clicked anything related to that. I think this Vodafone new method of looting money.

I received a message from the vodafone stating that they have deducted the balance for activating DOT BOT pack(My phone was not in use by anyone at that time). I have never heard of such package and dont know benefit of same. This new business trick by cheating customer. Everyone should stop using such service who cheat customer. I will port to some other and will inform to all my colleagues, family friends to stop using vodafone. We customers should protest against such fraudulent move of telephone operators to make profit. Let whole world know that Vodafone is such a cheap company

My mobile no. is [protected]
Recently I have been getting messages like DOTBOT pack is activated and rs.75 has been deducted from your mobile. This has happened multiple times and I have lost more than 200 rupees and this is really very annoying. I want this to be fixed as soon as possible. I want my money back. I havent subscribed to any service but I am still receiving messages. I dont want this to happen again.

Hi,
I have recently bought a new handset which needs to be updated in their database but its some issue with their database and the handset name is not updated. I called multiple times in 3 days either they say they will look into it or they just disconnect the call when a complaint is made in 198.They tell me to restart my phone and that's the only resolution they give me to solve my problem. I have restarted my handset 20 times but still no solution.

When they cannot solve the problem they just disconnect the call without any intimation. I have spoken to the supervisor of the customer care executive, but they do not take responsibility to solve the call and they just say we will look. But after 3 days of calling and following up continuously they do no solution to the problem and put up multiple offers on other e-commerce sites about the offers they are providing which are all fake.

If this is how vodafone is treating their customers and do nothing about the problems, s strict action shout be taken against vodafone asap.

Unauthorized activation of service (DOTBOT) AND deduction of 35₹ from balance .