Vodafone India Complaints & Reviews

Wrong plan activated on my number

Vishal
house no.22 ward no. 4, vpo sagarwala
sri ganganagar
adhar card no.[protected]

Dear Sir/Madam,

My name is Uday Shinde. I am originally from Mumbai but currently based in Chennai due to my Job.

I am using this forum to register a complaint against Vodafone India.

I misplaced my phone (accidentally fell in the commode) 2 weeks back. It was a dual sim Phone (1 sim for Mumbai; 1 for Chennai). While I could reissue my Chennai sim card, Vodafone is not cooperating to issue my Mumbai sim.

On calling the customer care, the executive advised me that someone from my blood relation can go to the Vodafone store and reissue the sim on my behalf. So I asked my brother to visit the Vodafone store in Mumbai (Vodafone Gallery Mulund West) along with his ID as well as my ID duly attested along with y authorization letter. But Vodafone guys refused to reissue the sim.

Accepting the above situation, I called the customer care again and pleaded the customer care executive to courier it to my registered address in Mumbai but he refused.

They have provided me with no option than go to Mumbai personally to reissue a new sim card. I don't think this is the appropriate thing to do. I have been a customer for Vodafone for close to 10 years now. I have registered my Mumbai number in all my bank accounts so I am currently unable to make any bank transactions since I cannot receive the OTP.

The customer care executives are absolutely arrogant and unwilling to help. They do not have any solution to my problem. Also, they do not share their identity (like emp. ID etc. so that the customer cannot register any complaint against them). And info provided at the Store and by the Customer Care Executive is completely different.

My question is why do I have to go through such a pity, miserable & helpless condition for reissuing my own sim when new sim cards these days are available roadside.

Such a terrible situation

I hope I get an answer from Vodafone

Thanks
Uday

Vodafone activated it's Dotbot service when I never requested for the service and has deducted about ₹70 in this process. It is very disappointing that Vodafone fraudulently deducts account balance. This is not happening for the first time and I'm growing tired of calling the customer care service every time, which is another disappointing part of Vodafone. If such activities by Vodafone continue, I might have to consider using no. portability to permanently get away from this BS.

I have booked a request for Vodafone post paid new connection in the name of EASTERN HEALTHCARE to their customer care on 05 February 2017. Mr Anant Singh (Mob-[protected]) of M/S Intouch Solution Pvt Ltd having their office at B-66, Naraina Industrial Area, Phase II, New Delhi-110028 visited us on 05 February 2017 and issued us a SIM card No[protected]SY, giving new mobile connection No-[protected] of Vodafone by paying Rs 250.00 in cash and necessary receipt has been obtained. He has promished that the said given number will be activated with next 48 hours. When it was not activated with till date, we have tried to make contact to the above named representative number of times but he has cut our phone calls knowingly.

You are requested to advise further suitable steps for this unwanted harassment to the customer by the Vodafone.

[protected] on[protected] plzz block it my alternate number [protected]

Hi,

I had raised a complaint on 31-Jan - number[protected] about Network issue in specific area of Hinjewadi. The resolution date was earlier commited to be 03-Feb. I was in constant touch with the Agents via Chat but everytime i was getting an answer the VF Network team will contact. The resolution date was then shifted to 08-Feb but was not been informed to me at all. Later when i checked with the Agents they informed me the shifting of date and also again told that the VF Network team will call me. There is no action been taken by the Network team as yet.

It is more than 10 days that no resolution against the complaint raised. All such things compell to move to another service provider.

Regards,
Mayura Kulkarni

Since i have upgraded to 4g, deduction have been started...May be Vodafone has found out a new way to collect the value of free sim upgrading... Nonsense!!!

I m a customer of Vodafone since 2010. i have many trouble with this company.
i had lodge request for deactivate my internet plan on my number [protected].
bt it still added in my bill, i got msg when i request on 05 dec.2016. when i ask about it to customer care(cost. care executive name are jaspreet, priyanka, and Hariom ) then they didn't gave reasonable answer to me. they said that some technical error it doesn't deactivate. so i want to know who is responsible for this type of forgery and why customer should pay. why should i do not take legal action against this type of forgery whatever Vodafone done with me. plan for150.00 already added and i didn't request for it. thisa hide policy of Vodafone .when i change my plan then vodafone should change according to my plan but didn't.i want answer

Got a message that I have subscribed to DOTBOT service and Rs. 75 will be included in my bill for this service.

Without any action of mine, this service was activated on my number.
And on calling customer care, they are saying we can not help right now. First let the bill generate, then we can help.

Pathetic service and useless customer care.

Vodafone guys,

what you are doing with your customers. Don't like this kind of service. I have not activate any dotbot packs then also how it is activate. Please refund applied or deducted charge as early as possible.

Otherwise we have to shift to other operator.

Hi,

My vodafone relationship no. is 54330547, and in my bill no. 99011194 dt: 01.02.2017, Vodafone has deducted Rs. 35/- towards some UNKNOWN Service called 'ndtv_dotbot_w_35'. I am sure, I have not subscribed to any value added services on[protected].

It is fraudulent to activate some service without the consent of the owner. Never expected this from Vodafone! The services are becoming poorer day by day.

Myself Hasmit Parmar, I wanna say to you that your Vodafone executive name Pooja [protected] called me on December 23, Priya no. [protected] & other executive convinced me to port my mobile number [protected] from Airtel to Vodafone and asked to share all documents for activating Red 499 rental plan. I confirmed the same with field executive who gave me SIM card before giving him signing documents/form. After a long process is completed my no. got activated at January 11 with 499 plan as per my knowledge and I came to know that wrong plan of 399 (worse than Airtel Plan) was activated from Vodafone during feedback call. I complained at same time. Now the person is not responding. Thanks your pathetic services it was NOT done actually. This is not expected from company like Vodafone. Will surely switch back to Airtel once 90 days are over. This is very bad experience of Vodafone services which is affecting customer pocket. If I will not get plan of Rs.499/- with same benefit, I am not going to pay any extra charges of 4G data usage till 3GB & unlimited calling package as Vodafone Committed.

Thanking you for Torturing.

Dear All,

I have been continuously been harrassed by vodafone PostPaid team. They have charged me more than my usage every month. I did complain, but that did not change.
Lastly they had changed my corporate plan to a very expensive plan and started charging me like anything. I had requested them multiple times to undo the change and levy the extra charge. They did not do that, rather threatened me by sending people to my address as well as court letters.

These days they have also started calling in my alternate number saying that I need to pay few lakhs as my vodafone bill has touched that limit.

I am thoroughly surprised by the way this company operates. I have all the email proofs which supports what I am talking about.

Please let me know of any stern steps I can take to get rid of this frustrating policy of vodafone. Should I also lodge a complaint to the police with the numbers from where I am getting calls ?

Thanks,
Piu

Dear sir, i requested to many times to solve our network problem, we r located at nivendi taluka ratnagiri dist ratnagiri, around 700 to 800 ppl using vodafone network at this place, we didnt get any singel network, last 2 year i continuesly email to vodafone but they not taking any serious decisin, so please do something
jitendra logade -[protected]
parshuram logade - [protected]
kalpesh logade - [protected]
vikas kurte - [protected]
umesh logade[protected]
subhas patye - [protected]

I have been using vodafone connection for past 2 + years.Before 2 or 3months they have started a new unlimited call plans .348rs rc to get unlimited all india call plus 1gb data.As it was agood deal for the customers .I did this plan for 2 times.At last time when i had recharged with rs.348.After 2 weeks they changed their plan and capped the unlimited calls into 300min per day.This is a kind of cheating their customer by offering unlimited...

I have requested plan change, on call atleast 8 times and on mail 3 times, i have even had a support chat, but inspite of several attempts, my plan has not being changed, n i am being overcharged.regularly.
It has been now more than 15 days since the request was made.
This is very irritating and annoying, being a valued customer for more than 7 years now, i feel so disturbed by no response from the company.
Kindly look into the matter at earliest. Each time i contact them, they come up with the same response, we will get back to you in 24 hours, but that never happens.
I even raised 2 complains with them, but they are not even reverting to the complains.
This behavior is totally unexpectable and annoying as i have to check with them regularly and inspite of several attempts made no work in being done.
As a result of which i have to pay them extra amount in the bill generated.
My complain id's registered with vodafone are[protected] and[protected].

My vodafone number is swapped from postpaid to prepaid last month. Whenever i try to recharge through paytm or m-pesa, transaction is failed. Response from paytm is vodafone declined your order.
And from m-pesa it is " invalid amount for mno/partner to recharge the msisdn".
I don't know why. Please someone help me out.

Dear Team,

I have been trying to port out from Vodafone from last 1 month. I have tried 4 times and all 4 times it has got rejected due to contractual obligations. I have spoken to the customer care executives number of times. One of the executive even said that I had to pay 10 Rupees and because of 10 Rupees portability was not possible. I cleared that amount immediately. Now I relay feel cheated and harassed by Vodafone. I really don't understand when TRAI has given consumers the option to port why I denied by Vodafone 4 times. This is really harassment to the customers. Portability is necessary due to network issues. I have communicated to 8 to 9 customer care executives about this. Really I am fedup calling the customer care . Really did not expect this kind of response from Vodafone.

I want vodafone to take note of this an expect an immediate action.
Kindly revert by email and a call back for my portability. I am even ready to pay advance to Vodafone for portability..

This has a reference to a phone call received on my cell no by an executive from vodafone from the number [protected] at 17.30 pm.

The executive name is being told as rasool... I want to register a complaint against him used foul language with me over the phone. When i asked him to transfer the call to the manager he behaved very rudely. The call was then transffered to some adviser named shankar das.

He said he shall transfer the manager and then after holding the phone for 10 mins said the manager is in the meeting and cut the call abruptly.

I want to seriously register a complaint against this person rasool and please listen to the recorded conversation in detail.

If this is the way you treat your customers i do not want to be a vodafone customer. Resolve the matter at the earliest. Is this a way you train your executives to talk to customers. This is ridiculous and least expected from a company like vodafone.

Do let me know furthur procedure to register a complaint.