Vodafone India Complaints & Reviews

I paid Rs.16 for activating 1 hr unlimited Internet 3g/4g pack, but instead of activating Internet Pack, they activated some 1p/sec pack for 60 days.This is cheating, either give my money back or activate 1hr unlimited internet pack. i will take action on this if not resolved, will lodge a complaint. date of recharge is[protected], quickly resolve this

Activation of dot box service and unnecessary deducted my balance.
I have requested for deactivation of this service. I don't know how automatically Vodafone actives this service and deducts balance.
This is not acceptable from Vodafone.please look into this matter. I want my refund or have to port this number to other service provider

Get back to me on [protected]

I am facing internet problem. The 3g internet is too slow
U can't even load a basic design website. It was not like this before. Pls do something.
Other sim companies give more speed and more data for cheap price and looks like Vodafone is now planning to loot its customers.

Sir my current plan is 149 and i want to change my current plan 59 this is my company plan MSEB so please change my current plan to MSEB 59 .because in my company there are all are used mseb59 plan and CUG also free so sir i am just want to change my plan please sir change my plan in 1 day this is my request to you thanks...

Sir/Madam,
Kindly provide the details when I put up DND, I still get marketing calls and messages. Are you people incompetent to regard this matter. As a bloody user o[censored]r service I need freakin answers if you can't then in that regard I do and I can screw . M sorry for using these words but if I don't speak, nobody will be able to. Kindly respond back on [protected] b4 12 pm or b4 9pm

Vodafone India —
I am also having same problem Deduction of money at regular interval without using Internet /data
There is continuous deduction of 0.04 INR for 0.00 MB data download everytime. Even if handset is off then also deduction of balance.Kindly resolve this issue at the earliest. My phone number is [protected]

Dear Sir/ madam,
I am having 4 connections with me, for which I got bill of Rs.5000/- mobile No-[protected].
When I talked to customer care that how come that much bill was generated then they asked me to pay Rs.3000/- and they will waive Rs.2000/- in this bill.
In second number [protected] which I was not using yet I got the bill of Rs.700/- for that, for this customer care have no answer why this happen
In my third number [protected] there is nothing pending in this bill, even the number is blocked since 2 months.
regards,

Fwd: Re: non coded account Reminder 111
chetan thale

8:26 PM (14 hours ago)

to FS00460105

Dear firoz,

Is that service to customers?
[protected] Forwarded message[protected]
From: thale.[protected]@gmail.com
Date: Jan 28, 2017 8:17 PM
Subject: Fwd: Re: non coded account Reminder 11
To:
Cc:

FYI & revert
[protected] Forwarded message[protected]
From: "chetan thale"
Date: Jan 28, 2017 7:43 PM
Subject: Re: non coded account Reminder 11
To:, , , , , , , , , "chetan thale",
Cc:, ,

Dear team,

Please let know you will be solve it or not?
It is not a professional manner to remind you again and again.

Regards,
A unhappy customer with your service
On Jan 28, 2017 3:52 PM, "chetan thale" wrote:

Dear Monika,

I am follow up with your team from 12th jan 2017, but still not receive any solution from your end.
We require reversal of 299 amount from my current bill.
explanation of wrong billing from your end :-
1) Data pack of Rs.299 was include in my previous Rental Plan Rs.399 which was active in the month of sep 2016.
2) Rental of Rs. 399 was changed in Nov-16 to Rental plan 99/-
3) No any data pack mention in bill from Nov-16.
4) If customer had changed the basic rental plan, so but obvious the previous plans facilities are not continue with New Rental Plan.
5) Data was changed in my bill without intimation of SMS & email to me for confirmation.

so please look into matter & do the needful regarding reversal of 299 & service tax amount.
Follow up with your team from 12th Jan 17.

PFA.

Inbox
x

chetan thale

Jan 25 (3 days ago)
to vodafonecare.m.

Re: Wrong billing - Reminder 9

I did not receive any msg, mail, call from your end.
Kindly revert on urgent basis.

On Jan 25, 2017 1:27 PM, "chetan thale" wrote:

Require quick response

On Jan 25, 2017 12:28 PM, "chetan thale" wrote:

REMINDER 7

On Jan 24, 2017 8:27 PM, "chetan thale" wrote:

REMINDER 6

On Tue, Jan 24, 2017 at 3:17 PM, chetan thale wrote:

Dear sir,

We are still not receive any confirmation regarding deduction done from your end.
Reminder - 5
Kindly revert.

Regards
CHETAN Thale
[protected]

Send from my iPhone

On Jan 18, 2017 2:02 PM, "chetan thale" wrote:

Reminder 4

Send from my iPhone

On Jan 18, 2017 2:01 PM, "chetan thale" wrote:

Reminder 4

On Jan 18, 2017 8:51 AM, "chetan thale" wrote:

Reminder 3


On Jan 17, 2017 6:35 PM, "chetan thale" wrote:

Reminder 2

On Jan 17, 2017 8:44 AM, "chetan thale" wrote:

Reminder 1

On Jan 15, 2017 11:28 PM, "chetan thale" wrote:

Reminder

On Jan 15, 2017 1:53 PM, thale.[protected]@gmail.com wrote:

Dear corporate team,

Someone called me from Vodafone team to review of my complaint, but without clarification he cut the call.
Number - [protected]
Kindly check & confirm.

Regards,
Chetan thale

On Jan 15, 2017 12:39 PM, "chetan thale" wrote:

complaint no[protected]

On Sat, Jan 14, 2017 at 10:06 PM, chetan thale wrote:

Hi vodafone team,

No one will me from your vodafone store located at dombivli after wastage my 3 hours, hopes that you will help me regarding wrong billing.
Vodafone number - [protected]
charged 299 data plan without intimation, you had not intimated me about charge of data packs in previous bills, kindly check the same & reverse it along with new bill.


Regards,
chetan thale
[protected]

non coded account

Inbox
x

corpcare.[protected]@vodafone.com

Jan 26 (2 days ago)
to vodafonecare.m., me

Dear Mr. Thale,

Thank you for your e-mail dated 26/01/2017, regarding services for your Vodafone mobile number [protected].

With regard to your e-mail, we wish to inform you that kindly note that your request will be processed at the following id vodafonecare.[protected]@vodafone.com, which has already been forwarded by us. Our representative shall revert to you with a resolution within 2 working days. Your co-operation till then will be appreciated.

For future correspondence we would request you to kindly direct your queries to vodafonecare.[protected]@vodafone.com to help us ensure faster resolution.

Please note your interaction number[protected] for your future correspondence.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help

Monika Shinde

Vodafone Corporate Relations
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”.

From: Firdos Shaikh [mailto:[protected]@TechMahindra.com]
Sent: Thursday, January 26, 2017 12:33 PM
To: Mumrelationssupport (MUM-NE), Vodafone India
Cc: Mukesh Raut; Pooja Patil1
Subject: non coded account

Hi Team,

Please handle non coded account.

Customer mail:

On 1/17/2017 6:37 PM; From: thale.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Wrong billing;

Reminder 2

On Jan 17, 2017 8:44 AM, "chetan thale" wrote:

Reminder 1

On Jan 15, 2017 11:28 PM, "chetan thale" wrote:

Reminder

On Jan 15, 2017 1:53 PM, thale.[protected]@gmail.com wrote:

Dear corporate team,

Someone called me from Vodafone team to review of my complaint, but without clarification he cut the call.
Number - [protected]
Kindly check & confirm.

Regards,
Chetan thale

On Jan 15, 2017 12:39 PM, "chetan thale" wrote:

complaint no[protected]

On Sat, Jan 14, 2017 at 10:06 PM, chetan thale wrote:

Hi vodafone team,

No one will me from your vodafone store located at dombivli after wastage my 3 hours, hopes that you will help me regarding wrong billing.

Vodafone number - [protected]

charged 299 data plan without intimation, you had not intimated me about charge of data packs in previous bills, kindly check the same & reverse it along with new bill.

Regards,

chetan thale
[protected]

Thanks & Regards,
Firdos Shaikh | EBO-Complaint Desk

Connect with us:

Regards,
Chetan
[protected]


On Thu, Jan 26, 2017 at 5:54 PM, wrote:

Dear Mr. Thale,

Thank you for your e-mail dated 26/01/2017, regarding services for your Vodafone mobile number [protected].

With regard to your e-mail, we wish to inform you that kindly note that your request will be processed at the following id vodafonecare.[protected]@vodafone.com, which has already been forwarded by us. Our representative shall revert to you with a resolution within 2 working days. Your co-operation till then will be appreciated.

For future correspondence we would request you to kindly direct your queries to vodafonecare.[protected]@vodafone.com to help us ensure faster resolution.

Please note your interaction number[protected] for your future correspondence.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help

Monika Shinde

Vodafone Corporate Relations
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”.

From: Firdos Shaikh [mailto:[protected]@TechMahindra.com]
Sent: Thursday, January 26, 2017 12:33 PM
To: Mumrelationssupport (MUM-NE), Vodafone India
Cc: Mukesh Raut; Pooja Patil1
Subject: non coded account

Hi Team,

Please handle non coded account.

Customer mail:

On 1/17/2017 6:37 PM; From: thale.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Wrong billing;

Reminder 2

On Jan 17, 2017 8:44 AM, "chetan thale" wrote:

Reminder 1

On Jan 15, 2017 11:28 PM, "chetan thale" wrote:

Reminder

On Jan 15, 2017 1:53 PM, thale.[protected]@gmail.com wrote:

Dear corporate team,

Someone called me from Vodafone team to review of my complaint, but without clarification he cut the call.
Number - [protected]
Kindly check & confirm.

Regards,
Chetan thale

On Jan 15, 2017 12:39 PM, "chetan thale" wrote:

complaint no[protected]

On Sat, Jan 14, 2017 at 10:06 PM, chetan thale wrote:

Hi vodafone team,

No one will me from your vodafone store located at dombivli after wastage my 3 hours, hopes that you will help me regarding wrong billing.

Vodafone number - [protected]

charged 299 data plan without intimation, you had not intimated me about charge of data packs in previous bills, kindly check the same & reverse it along with new bill.

Regards,

chetan thale
[protected]

Thanks & Regards,
Firdos Shaikh | EBO-Complaint Desk

Vodafone collected incorrect deposit and is not refunding atall after many many requests and complaints. I am simply tired and suddently one of the executive initiated a disaconnection request without my concern.
My no. is [protected]. I always was paying access amount in my vodafone accout and for some reason they converted a part of payment into deposit in 2015
I never requested and it is NOT the requirement fro CUG Corporate customer. I had requested for this amount to be adjusted against my monthly bill but they are simply not doing this after multiple requests.
I had looped in many email IDs but now vodafone simply igoring my requests.

I recently activated my new Vodafone sim. I can't seem to recharge. Every recharge amount I tried making is showing that it's a wrong denomination. This is my first recharge since the sim got activated. Is there a specific amount for first recharge?There is no balance to contact customer care.Plese advice

I, miss was using vodafone corporate postpaid connection for near about 8 months and my cug plan was 149 plus taxes.in 7th august, 2016 I suddenly found that random delivery reports of sent message is sent to this number, when i checked my phone i saw blank texts are seemed to have sent from my number to a specific number when my phone was not in use .i was shocked, i immediately called vodafone customer care to inform them regarding this issue and asked them to help me out regarding this matter and to stop the process off repeated texts that appear to have been sent from my number.but they said my unbilled amount is zero and no need to worry let the bill come, if any thing is charged for those 60 sms then they will solve the matter.i have wrote several mails to corporatecare.[protected]@vodafone.com regarding this issue, and also called several times and also visited the vodafone store before and after the generation of bill on 20th august, 2016 as my unbilled amount was showing 633/- .And total bill showing Rs. 1032.21. I left no stones unturned to reach them, but they were reluctant to solve my issue and correct my bill, deliberately they neglected this issue and I was severely harassed my them. And they started putting pressure on me to pay the bill and compelled me to discontinue with the 149 plan.i requested several times to look into my matter, and solve the issue so that i can pay as per my plan usage, but they refused to solve it and instead ask me to pay the whole bill. Few days back they sent one of their representative to my address telling me to solve the matter unofficially by paying 50% of the total amount without any proper bill.but when i refused to pay any money without any proper corrected bill from vodafone, he threatened that if they want they can put any fraud case against me and was forcing me to end up the matter unofficially or pay the total bill at the store. that they started blackmailing me over mails and also sent letters through high court advocate Mr.pingal bhattacharya, trying to put fraudulence case against me under penal code 1860, and threatening to pay the bill of rupees 900.63 plus 12% interest per annum. please help me out, what should i do?.

Hello sir/madam
I am writing to inform you that i was complained first time about the deduction of balance 3 times of 0.38INR when i am switching on mobile.But still not taken any action against this issue.Also problem related to customer care, i not connecting with the customer executive after this complain.

I hope took action from you shortly.
Your Faithfully

Cheaters. Looting our hard earned money. Vodafone deducted 35 rupees from my account without initimation. I never subscribed NDTV Dotbot. Today received the below SMS.

Hello! DOTBOT pack is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.35 has been deducted.Your current Balance post service activation is Rs.71.8315.To deactivate SMS STOP to or call 155223(toll free).

Dear Sir,

As per my complaint yesterday I have been recharge of rs. 85/- for full talk time at 3:00 p.m. The amount is deducted of my icici saving bank account but no top up is there. I am call on customer care no. the executive said in this case after 4 hours the money is added to your vodafone no. If the money is not added in your vodafone no. they automatically refund to your account.

There is no money is refunded of my account and vodafone no. Please sort out this matter on urgent basis. Your reply of this query is very poor.

Regards

Saurabh Kansal
[protected]

I hv visited in Chembur Naka gallery 3times all the time I HD to return back as it took almost 45min. Today also I am standing here since 45min and still my number hasn't come. And there is no proper staff the counter is vacant witout and staff and no proper sitting service. Have to stand still. Tired and upset. I hv another number in airtel they have a service to serve the customer and not let them wait. Vodafone is really a bulls hit.

Hi
Please terminate service to my Vodafone no [protected].permanently
Thanks
Jaydeep Sawant.

My mobile lost i want new sim

Dear Vodafone, without my knowledge a Value Added Service called doTBot has been installed on my mobile. I have promptly called your customer service, and got it disabled. I have three concerns here which you need to address:

1) dotBot is a spyware. It collects personal data including my buying habits and pass on the same to a third party. It is a gross violation of my personal privacy, and I see that Vodafone is responsible for it.

2) Why do you have business partnership with third party organizations that are responsible for installing and running spyware on your customers
mobiles? And why do the CUSTOMERS need to pay for getting THEIR privacy illegally violated? Very strange. First of all, what is the Value Add that dotBOT is providing to the customer?

3) Why are you not able to disable the download of this software PERMANENTLY? I can't check for VAS installation on a daily basis and keep calling you for its removal every day.

Thanks.

What a nonsense in vodafone service.it deducted my balance from my account and i didn't request any of service. this is forcefully deduction from my account.I want my balance back.If is this way to serve your customer i think to port to some other network.Hate it when we didn't subscribe any of service but have to pay.why i pay a single penny when i didn't subscribe the VODAFONE DOTBOT SERVICE.
this is happen to me 22rd or 23rd of January 2017
my Vodafone No is +91-[protected]
that time i didn't notice my balance was deducted but in todays morning got a message that they will charge 35 RS/- More this is very disappointing from VODAFONE service.Hope My Complaint will resolve soon.

Dear Sir,

I like to take your attention on one of my issue, i am valuable customer of your brand so kindly give some respect to customer patience.

Today I have call From Vodafone Company, when i am pick this call my mail balance will deduct 28 Rupees, then i call you customer care executive they told not possible to refund money, and that guys was behavior was very bad to me name was this Guy(Balkrishna Das),
Hence i want refund my money 28 rupees.

I never expected this kind of service from Vodafone and i will never suggest any one for this brand.

Hope For Better Solution.

Regards,
Rahul
[protected]
[protected]