Vodafone India Complaints & Reviews

This is to inform you that I have been misleaded by the false commitment of vodafone retention team. I applied for porting to other network. As soon as I applied, I got a call from the retention team and got offer a good plan and they said that will be activated within seventy two hours. But since then now already more than hundred hours crossed and nothing had happened. Even customer care also have no clue. I made a complaint calling 199 but later they said no complaint have been lodged. Now my porting application also been cancelled as I hold the final payment accirding to retention team's request. Now I am trying to make a complaint to the TRAI for this false commitment of Vodafone to retain the customer.

I have been informed by Vodafone Sales that I will get 2000 minutes of free calls both local & STD for VF499, now they have charged me for all STD calls stating that it is only local call and not for STD.

When I called vodafone customer care service their responses were very arrogant & careless. Executive: Vijay, Reference No:[protected]. Complaint Number:[protected]

I, holding a Vodafone Post Paid Mobile No: [protected] since 2013 presently located in Gangtok, Sikkim (Pincode: 737102) having a serious problem of call drops since last 2/3 weeks. These call drops are now regular feature and by this Vodafone is benefiting more than Rs. 250 rs per month. My complain to 198 has no effects in mitigating my complain hence, I choose this mode.

Hope I will be redressed at an early date. Please don't leave it to your technical persons as they resolve the issue without doing nothing at all.

Thanks

Bhaskar Roy

Vodafone has deducted Rs.25 from my balance for DOTBOT services on 4.02.2017. It is to certify that I never requested for the said service. I also communicated with the Vodafone customer care but did not receive any satisfactory answer from them.This is a case of open cheating and fraud. Vodafone should refund the deducted amount.
This was done earlier also with same DOTBOT service and LIFESTYLE pack.I am paying much higher for call rate even when Jio is freely providing voice call.

Hello sir,

my name is ashish karankar and am kindly requesting you that please
register my complaint related to the vodafone customer store and please make an appropriate action on that.

actually i ported the my number [protected] from idea to vodafone but still my vodafone number not activated.
i have reported this complaint related to the my number activation. and i was also visited lot of time to vodafone care address is follows
"Central Bazar Road, Bajaj Nagar, Nagpur, Maharashtra 440010". 6 day passed but still my number is not activated.

this number is my important number and associated with bank and in this day i have unable to access internet banking
due to token not getting.

Today it was too much that staff at this store talk about arrogantly with me and not giving any proper solution on that

now am helpless

please make appropriate action on that otherwise i will file a case in consumer forum.

My monthly plan is 199rs.postpaid.I don't want continue on Post paid, I need to convert from post paid to Pre paid again.so I went to vodafone store today and converted.
I have deposited 300rs, while converting from prepaid to postpaid.my doubt is how to get that 300rs back.? Is there a chance to get money back? plz reply me as soon as possible.

My Corporate cug Vodafone number is [protected]. I am being charged Rs.3202/- for mazaa mobile and hotshot in my bill. These services were never activated by me. This corporatr number belongs to my company and it is very embarrassing how such service has been activated without consent of company. Vodafone corporate care has refused to refund this amount.

I receive a bill amount of rs:1137.5 for internet charges in my nokia215 handset with vodafone connection. When i ask for the detail bill to know what exactly was the usage, they send me an email with just written internet charge which i already know. I want to know what i browse because we are sure that we didnt use internet in this mobile and this charge was by activating something by mistake. I request the customer care executive to wave ofd the charges which is for non usage, they ignore my request. Then i pay the full amount and even after two days my connection is still deactivated. I am disappointed with vodafone service and i am going to change my connection. My number is [protected].

I wanted to change my post paid card to prepaid, so i went to vodafone store, where is was being told to buy 1 gb data voucher compulsary if i am converting my postpaid card to prepaid card. When i told them that i dont need the data voucher, the store manager said that i wont be getting my postpaid card converted to prepaid unless i pay for the data voucher.
The incident happen on 29 th jan 2017 ( Sunday ).The store manager ( NEHA ) kept saying me that it is FRP First recharge Plan of rs 297rs which i have to buy compulsary.When I asked her to show me where is it wriitten to buy the data voucher on the website, on that she said it is mentioned on the website you go and check for yourself.

NOte : I jus wanted to change my postpaid card to prepaid .

I paid Rs.16 for activating 1 hr unlimited Internet 3g/4g pack, but instead of activating Internet Pack, they activated some 1p/sec pack for 60 days.This is cheating, either give my money back or activate 1hr unlimited internet pack. i will take action on this if not resolved, will lodge a complaint. date of recharge is[protected], quickly resolve this

Activation of dot box service and unnecessary deducted my balance.
I have requested for deactivation of this service. I don't know how automatically Vodafone actives this service and deducts balance.
This is not acceptable from Vodafone.please look into this matter. I want my refund or have to port this number to other service provider

Get back to me on [protected]

I am facing internet problem. The 3g internet is too slow
U can't even load a basic design website. It was not like this before. Pls do something.
Other sim companies give more speed and more data for cheap price and looks like Vodafone is now planning to loot its customers.

Sir my current plan is 149 and i want to change my current plan 59 this is my company plan MSEB so please change my current plan to MSEB 59 .because in my company there are all are used mseb59 plan and CUG also free so sir i am just want to change my plan please sir change my plan in 1 day this is my request to you thanks...

Sir/Madam,
Kindly provide the details when I put up DND, I still get marketing calls and messages. Are you people incompetent to regard this matter. As a bloody user o[censored]r service I need freakin answers if you can't then in that regard I do and I can screw . M sorry for using these words but if I don't speak, nobody will be able to. Kindly respond back on [protected] b4 12 pm or b4 9pm

Vodafone India —
I am also having same problem Deduction of money at regular interval without using Internet /data
There is continuous deduction of 0.04 INR for 0.00 MB data download everytime. Even if handset is off then also deduction of balance.Kindly resolve this issue at the earliest. My phone number is [protected]

Dear Sir/ madam,
I am having 4 connections with me, for which I got bill of Rs.5000/- mobile No-[protected].
When I talked to customer care that how come that much bill was generated then they asked me to pay Rs.3000/- and they will waive Rs.2000/- in this bill.
In second number [protected] which I was not using yet I got the bill of Rs.700/- for that, for this customer care have no answer why this happen
In my third number [protected] there is nothing pending in this bill, even the number is blocked since 2 months.
regards,

Fwd: Re: non coded account Reminder 111
chetan thale

8:26 PM (14 hours ago)

to FS00460105

Dear firoz,

Is that service to customers?
[protected] Forwarded message[protected]
From: thale.[protected]@gmail.com
Date: Jan 28, 2017 8:17 PM
Subject: Fwd: Re: non coded account Reminder 11
To:
Cc:

FYI & revert
[protected] Forwarded message[protected]
From: "chetan thale"
Date: Jan 28, 2017 7:43 PM
Subject: Re: non coded account Reminder 11
To:, , , , , , , , , "chetan thale",
Cc:, ,

Dear team,

Please let know you will be solve it or not?
It is not a professional manner to remind you again and again.

Regards,
A unhappy customer with your service
On Jan 28, 2017 3:52 PM, "chetan thale" wrote:

Dear Monika,

I am follow up with your team from 12th jan 2017, but still not receive any solution from your end.
We require reversal of 299 amount from my current bill.
explanation of wrong billing from your end :-
1) Data pack of Rs.299 was include in my previous Rental Plan Rs.399 which was active in the month of sep 2016.
2) Rental of Rs. 399 was changed in Nov-16 to Rental plan 99/-
3) No any data pack mention in bill from Nov-16.
4) If customer had changed the basic rental plan, so but obvious the previous plans facilities are not continue with New Rental Plan.
5) Data was changed in my bill without intimation of SMS & email to me for confirmation.

so please look into matter & do the needful regarding reversal of 299 & service tax amount.
Follow up with your team from 12th Jan 17.

PFA.

Inbox
x

chetan thale

Jan 25 (3 days ago)
to vodafonecare.m.

Re: Wrong billing - Reminder 9

I did not receive any msg, mail, call from your end.
Kindly revert on urgent basis.

On Jan 25, 2017 1:27 PM, "chetan thale" wrote:

Require quick response

On Jan 25, 2017 12:28 PM, "chetan thale" wrote:

REMINDER 7

On Jan 24, 2017 8:27 PM, "chetan thale" wrote:

REMINDER 6

On Tue, Jan 24, 2017 at 3:17 PM, chetan thale wrote:

Dear sir,

We are still not receive any confirmation regarding deduction done from your end.
Reminder - 5
Kindly revert.

Regards
CHETAN Thale
[protected]

Send from my iPhone

On Jan 18, 2017 2:02 PM, "chetan thale" wrote:

Reminder 4

Send from my iPhone

On Jan 18, 2017 2:01 PM, "chetan thale" wrote:

Reminder 4

On Jan 18, 2017 8:51 AM, "chetan thale" wrote:

Reminder 3


On Jan 17, 2017 6:35 PM, "chetan thale" wrote:

Reminder 2

On Jan 17, 2017 8:44 AM, "chetan thale" wrote:

Reminder 1

On Jan 15, 2017 11:28 PM, "chetan thale" wrote:

Reminder

On Jan 15, 2017 1:53 PM, thale.[protected]@gmail.com wrote:

Dear corporate team,

Someone called me from Vodafone team to review of my complaint, but without clarification he cut the call.
Number - [protected]
Kindly check & confirm.

Regards,
Chetan thale

On Jan 15, 2017 12:39 PM, "chetan thale" wrote:

complaint no[protected]

On Sat, Jan 14, 2017 at 10:06 PM, chetan thale wrote:

Hi vodafone team,

No one will me from your vodafone store located at dombivli after wastage my 3 hours, hopes that you will help me regarding wrong billing.
Vodafone number - [protected]
charged 299 data plan without intimation, you had not intimated me about charge of data packs in previous bills, kindly check the same & reverse it along with new bill.


Regards,
chetan thale
[protected]

non coded account

Inbox
x

corpcare.[protected]@vodafone.com

Jan 26 (2 days ago)
to vodafonecare.m., me

Dear Mr. Thale,

Thank you for your e-mail dated 26/01/2017, regarding services for your Vodafone mobile number [protected].

With regard to your e-mail, we wish to inform you that kindly note that your request will be processed at the following id vodafonecare.[protected]@vodafone.com, which has already been forwarded by us. Our representative shall revert to you with a resolution within 2 working days. Your co-operation till then will be appreciated.

For future correspondence we would request you to kindly direct your queries to vodafonecare.[protected]@vodafone.com to help us ensure faster resolution.

Please note your interaction number[protected] for your future correspondence.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help

Monika Shinde

Vodafone Corporate Relations
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”.

From: Firdos Shaikh [mailto:[protected]@TechMahindra.com]
Sent: Thursday, January 26, 2017 12:33 PM
To: Mumrelationssupport (MUM-NE), Vodafone India
Cc: Mukesh Raut; Pooja Patil1
Subject: non coded account

Hi Team,

Please handle non coded account.

Customer mail:

On 1/17/2017 6:37 PM; From: thale.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Wrong billing;

Reminder 2

On Jan 17, 2017 8:44 AM, "chetan thale" wrote:

Reminder 1

On Jan 15, 2017 11:28 PM, "chetan thale" wrote:

Reminder

On Jan 15, 2017 1:53 PM, thale.[protected]@gmail.com wrote:

Dear corporate team,

Someone called me from Vodafone team to review of my complaint, but without clarification he cut the call.
Number - [protected]
Kindly check & confirm.

Regards,
Chetan thale

On Jan 15, 2017 12:39 PM, "chetan thale" wrote:

complaint no[protected]

On Sat, Jan 14, 2017 at 10:06 PM, chetan thale wrote:

Hi vodafone team,

No one will me from your vodafone store located at dombivli after wastage my 3 hours, hopes that you will help me regarding wrong billing.

Vodafone number - [protected]

charged 299 data plan without intimation, you had not intimated me about charge of data packs in previous bills, kindly check the same & reverse it along with new bill.

Regards,

chetan thale
[protected]

Thanks & Regards,
Firdos Shaikh | EBO-Complaint Desk

Connect with us:

Regards,
Chetan
[protected]


On Thu, Jan 26, 2017 at 5:54 PM, wrote:

Dear Mr. Thale,

Thank you for your e-mail dated 26/01/2017, regarding services for your Vodafone mobile number [protected].

With regard to your e-mail, we wish to inform you that kindly note that your request will be processed at the following id vodafonecare.[protected]@vodafone.com, which has already been forwarded by us. Our representative shall revert to you with a resolution within 2 working days. Your co-operation till then will be appreciated.

For future correspondence we would request you to kindly direct your queries to vodafonecare.[protected]@vodafone.com to help us ensure faster resolution.

Please note your interaction number[protected] for your future correspondence.

In case you need further assistance, please do call or e-mail us. We will do our best to help you.

Happy to help

Monika Shinde

Vodafone Corporate Relations
Contact numbers:
For any queries call 199 (chargeable for agent access @ 50p/3min) or +91-[protected] (standard calling charges applicable)
For any complaints call 198 toll free helpline.
Fax number: +91-[protected]
E-mail: corpcare.[protected]@vodafone.com
Website: www.vodafone.in

Now check and download 13 months’ call details absolutely free for your postpaid number. Log on to www.vodafone.in and go to My Vodafone”.

From: Firdos Shaikh [mailto:[protected]@TechMahindra.com]
Sent: Thursday, January 26, 2017 12:33 PM
To: Mumrelationssupport (MUM-NE), Vodafone India
Cc: Mukesh Raut; Pooja Patil1
Subject: non coded account

Hi Team,

Please handle non coded account.

Customer mail:

On 1/17/2017 6:37 PM; From: thale.[protected]@gmail.com; To: corporate.[protected]@vodafone.com; ; ?CC: ; Subject: Re: Wrong billing;

Reminder 2

On Jan 17, 2017 8:44 AM, "chetan thale" wrote:

Reminder 1

On Jan 15, 2017 11:28 PM, "chetan thale" wrote:

Reminder

On Jan 15, 2017 1:53 PM, thale.[protected]@gmail.com wrote:

Dear corporate team,

Someone called me from Vodafone team to review of my complaint, but without clarification he cut the call.
Number - [protected]
Kindly check & confirm.

Regards,
Chetan thale

On Jan 15, 2017 12:39 PM, "chetan thale" wrote:

complaint no[protected]

On Sat, Jan 14, 2017 at 10:06 PM, chetan thale wrote:

Hi vodafone team,

No one will me from your vodafone store located at dombivli after wastage my 3 hours, hopes that you will help me regarding wrong billing.

Vodafone number - [protected]

charged 299 data plan without intimation, you had not intimated me about charge of data packs in previous bills, kindly check the same & reverse it along with new bill.

Regards,

chetan thale
[protected]

Thanks & Regards,
Firdos Shaikh | EBO-Complaint Desk

Vodafone collected incorrect deposit and is not refunding atall after many many requests and complaints. I am simply tired and suddently one of the executive initiated a disaconnection request without my concern.
My no. is [protected]. I always was paying access amount in my vodafone accout and for some reason they converted a part of payment into deposit in 2015
I never requested and it is NOT the requirement fro CUG Corporate customer. I had requested for this amount to be adjusted against my monthly bill but they are simply not doing this after multiple requests.
I had looped in many email IDs but now vodafone simply igoring my requests.

I recently activated my new Vodafone sim. I can't seem to recharge. Every recharge amount I tried making is showing that it's a wrong denomination. This is my first recharge since the sim got activated. Is there a specific amount for first recharge?There is no balance to contact customer care.Plese advice

I, miss was using vodafone corporate postpaid connection for near about 8 months and my cug plan was 149 plus taxes.in 7th august, 2016 I suddenly found that random delivery reports of sent message is sent to this number, when i checked my phone i saw blank texts are seemed to have sent from my number to a specific number when my phone was not in use .i was shocked, i immediately called vodafone customer care to inform them regarding this issue and asked them to help me out regarding this matter and to stop the process off repeated texts that appear to have been sent from my number.but they said my unbilled amount is zero and no need to worry let the bill come, if any thing is charged for those 60 sms then they will solve the matter.i have wrote several mails to corporatecare.[protected]@vodafone.com regarding this issue, and also called several times and also visited the vodafone store before and after the generation of bill on 20th august, 2016 as my unbilled amount was showing 633/- .And total bill showing Rs. 1032.21. I left no stones unturned to reach them, but they were reluctant to solve my issue and correct my bill, deliberately they neglected this issue and I was severely harassed my them. And they started putting pressure on me to pay the bill and compelled me to discontinue with the 149 plan.i requested several times to look into my matter, and solve the issue so that i can pay as per my plan usage, but they refused to solve it and instead ask me to pay the whole bill. Few days back they sent one of their representative to my address telling me to solve the matter unofficially by paying 50% of the total amount without any proper bill.but when i refused to pay any money without any proper corrected bill from vodafone, he threatened that if they want they can put any fraud case against me and was forcing me to end up the matter unofficially or pay the total bill at the store. that they started blackmailing me over mails and also sent letters through high court advocate Mr.pingal bhattacharya, trying to put fraudulence case against me under penal code 1860, and threatening to pay the bill of rupees 900.63 plus 12% interest per annum. please help me out, what should i do?.