Vodafone India Complaints & Reviews

I recieved a message from the vodafone stating that they have deducted the balance for activating DOT BOT pack. I have never heard of such package. And dont know benefit of same. This new business trick by cheating customer. Everyone shoul stop using such service who cheat cusomer. I will port to some other and will inform to all my colleagues, family freinds to stop using vodafone. We customers should protest against such fraudlent move of telephone operators to make profit. Let whole world know that Vodafone is such a cheap company

Dear sir/mam ( Consumer Court),

I'd purchased two post paid connections of the Vodafone. After few months they have been charged extra money. Even the customer hasn't subscribed any VAS nor GPRS. I'd given the complaint against their CEO (sunil.[protected]@vodafone .com as well as international CEO nick.[protected]@vadofone.com) but still no get any positive reply then i decided to deactivate both the connection, had a few words regarding to disconnections of the sim with their agents, after few days their collections department from okhla phase2 agents were called me and behaved with the rude manners and threatening me to pay the amount. I told them if the customer has still not get any positive response then why the customer pay you then they said pay the amount soon otherwise, when updated them about their CEO then again they used the same thing '' KON HAI CEO SUNIL SOOD KARDO MAIL". After all these thing I'd written email to sunil as well as gliddon about the great experince but careless both and not get any reply from their end. This brand didn't know about the customer services, escalation metrix, only they know how to SUCK the amount from the customer.
connections number [protected]-9

Regards
Jitendra Gupta
[protected]

Dear sir/madam
From 21 days ego I upgrade my number to 4g ([protected]) from Vodafone store( khagra- 742103) bt till now m not get 4g network. After all of this I go Vodafone store but they said me your problem we forwarded to our technical experts, few many times but my problem was not solved.

I had converted my plan to monthly from 499 to 249 Rs. a year back. I didn't check my bills after that.

I just checked my recent bills and in every bill I am charged a monthly rental of 499, even when it says I have a 249/month plan.

Vodafone continued to charge me 499 every month for one year despite changing the plan.

Please let me know how I can get this money back

I have not authorised any activation of vas services. Last month i was alerted that i was subscribed to two services which i promptly deactivated. This month i was alerted that i am subscribed to a service dotbot which i have not authorised. I have deactivated it. However i am very disgusted by vodafones sneaky tactics to earn more money from unsuspecting customers. If this happens once more i will file a case with the consumer forum. Please take this as a final warning and permanently deactivate my number from all future vas. Number is [protected]

I am not happy with the services given by you & your call centre team. Last two days I am trying to know why my unbilled amount has been increased for that I am connected to your call centre on 2nd Jan 16 on 10:47pm & 3rd Jan 16 but not got any satisfactory answer. I think the person who is taking calls are not interested in answering our query n they are just entertainment to customer by giving unwanted answer by holding the line again n again or Vodafone is interested in eating .50 paise for 3 minutes.. very cheap.

On 2nd my call duration Was around 45 minutes in that I spoke with call centre person for not more than 5 minutes rest of the time my call has been just on hold I don't know what magical thing this the guy was searching on your system n why your system is not showing all required details of customer in one screen, today also I spoke approx 20 minutes same thing repeated.

Regarding my outstaying amount I am getting various stupid answer like having 4 connection on this no, no outstaying amount is on this no, already the outstaying amount has been paid don't worry your services will be resume etc.

Just I wanted to know the reason of such high bill and my outstaying amount on 30th was R's.789 and due to which my services was interrupted still my unbilled amount on 2nd was R's.839 n on 3rd it's 1262. If I am not using your services from 30th so how my unbilled amount is increasing day by day????

Regards
Nilesh patil
[protected]

This complain is with regards to the inconvenience caused due to negligence from the company’s end. I had changed my Vodafone Post-paid plan from 399 to 499 Corporate plan in the month of June 2016. For which I didn't receive a bill. And there was no further communication on my pending bill nor I could see any outstanding bill on my Vodafone app. Suddenly, on 16-Jan-2017 I received a message stating I haven't paid an old bill and hence my services would be disrupted. However, this message didn't specify anything (which bill/month) and my outgoing was disconnected. On 18-Jan-2017, I received a call for the first time stating that I need to go to the Vodafone store and pay the bill as this payment cannot be done online and if I fail to do so within an hour my incoming will also be disconnected. As a customer how am I supposed to know about it unless I am intimated about the same? My incoming was also disabled. When I visited the Vodafone store they gave me some excuses for not intimating me and that was their mistake. But why am I being inconvenienced. When I talked to my colleagues on the same, I got to know that even they have faced the same issue. I have never defaulted on any of the bills and is this the kind of treatment one receives for being a loyal customer. Something should be done for this matter so that customers are not inconvenienced.

On 16th January 2017 at 9:07 am I got an SMS from vodafone regarding request for activation of DOTBOT scheme and my balance of Rs. 17 was deducted. I'm still getting SMSes regarding the scheme. The latest SMS mentioned refilling my balance to activate the scheme. I feel like if I add some more balance it would get deducted automatically for this DOTBOT scheme that I did not apply for.
I have not activated any such scheme and my balance was deducted without any notice. Please look into the same.

35 Rs from my balance have been deducted on the name of some vodafone DOTBOT. I have not applied for any such nonsense services from vodafone.
I am highly dissatisfied with the services Vodafone provides.Every other day there is some drama going on.
Balance gets deducted for incoming calls in the local network, customer care abuses.
And now customer care is also not responding.. Not even picking the call. every other day keep calling customer care n got frustated.
I will port my number if this doesnt gets resolved.

I have received a message in Vodafone activated a DOTBOT pack on my number without my prior concern.

7th and 15th January both date you deducted amount of 35 rupees each.

I will port my number if this doesn't gets resolved.

I want this service to be removed from my number and my money back. My Prepaid Number is
[protected]

- Gopalakrishnan
[protected]

Hi everyone!!! I took a postpaid connection before 15 days ago now it's about 15 days after there is no network in sim since 15 days ago so i am facing a problem i am not able to talk to anyone since 15 days REALLY IT"S VERY pathetic and very harassment services so anyone who is planning to take a new connection plz be aware it's fraud. COMPLTELY FRAUD!!!

I didn't request for any services. I don't know what is dotbot sevice. This is the seventh time happening. I have written a complaint to Vodafone care. But I always get the same reply as don't click pop-ups.

Below is the reply I got from Vodafone,
"Primarily, downloads are initiated while the user selects or clicks on the advertisement pop ups while browsing in the handset.

Such pop ups are a part of third party websites which does take a double confirmation from the user and post the double confirmation the charges will be deducted for the same.

Also, I suggest you to block the pop up blocker option in your handset browser settings to avoid the pop ups in your mobile.

It’s best to avoid click on any pop ups while browsing and use the pop up blocker service an application for the Android phones.

I regret to inform you that in future I would not be able to pass waiver for the same.

Also in future, I suggest you that you can deactivate the Value added services (VAS) by Sending a SMS Stop to 155223 (Toll Free) and the same will be deactivated within 30 minutes."

Few days before I received below SMS

"Hello! DOTBOT pack is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.35 has been deducted.Your current Balance post service activation is Rs.200.883.To deactivate SMS STOP to or call 155223(toll free)."

I don't want any VAS services. I need my money back.

Hello
This is to inform you that my [protected] is my personal number and had port this number to vodafone 2 month earlier, with 20 days they barred my contact number without any reason and they had mention wrong comments on my number detail, and after a long process of mail and walking to their store and i discuss with them that i'll not pay bill of those days when my number was not active and they say yes, after that they unbarred my number after 15-20 days and i had not get waiver from last 1 month and yesterday they deactive from vodafone my number without any reason and without informing me. So please help me out.
My alternate contact number is [protected]

Unauthorised deduction frm DOTBOT service.i never found any service in my phone...aft recharge 35rs was deducted..dis has been done constantly for three four times.. customer cal service is being rude wen askd abt dis...my phn was switched off fr one whole day..and dey say tat i activated d service on tat particulr day 8.50 p.hw is tat possible wen a phn is switched off...fully fraud services.. i want my money bck .else i ve no option changing d network

Very very worst service and cheating the customers.
If really taking care customer let me resolve my issue.

Dear sir

my mobile number [protected] my number 5year old Vodafone good network coverage sector 23b h.no 1521 Chandigarh but Vodafone lunch
4g network in Chandigarh ofter 4g lunch Vodafone 2g signal very down in sector 23b h.no 1521, but Vodafone not any help me please solve my problem i call Vodafone customer care but not any help if not not not not

I have taken a postpaid sim on nov 31st 2016.they told it will be activated in 2 hrs.severel 2 hours went that sim didn't got activated.everytime I approach them they will be telling me no ur sim card is changed.like this 4 times they gave me diff sim card.finally one fine day after 10 days my sim got activated.i already surrendered my prev connection so 10 days without any mobile service then after that some 15 days went and they charged me 100 rs as per plan but my bill I didn't got.my mail id they have entered wrong.that also when I approached they gave me some no u call here and change..simply harassing .that also I chaged.now from few days my net speed is coming horrible like 2g whre as I am paying for 4g.when I asked in store they tol[censored] have consumed full.i told last billing cycle over this billing cycle my 6gb data u have to give.then she replied that also u consumed

now I have some questions
1)this is indiaz one of biggest service provider with so much promises.i went in their store for 7 times and some undertrained people will be sitting thre simply having no idea of product
2)I didn't used 12 gb data as per their customer service.but still after paying 1000 rs I ghave to run with no data in my phone
3)totally unprofessional ..and fake billing service provider.tons of lies they will tell to take a connection after taking it they will start slaughtering you.

Hi,

I am a vodafone customer for pas 4 years and I'm using 888****7701 and normal my bill range not more than 500Rs that too in rare circumstance (If I am in roaming).

This month my bill is 863.30 due on[protected] and when I check the details it's showing me I've called on 13 Jan at 17:57 on a special number 51717 for 36 min 10 sec and I was charged Rs. 504/-

This is not true I've never called any such number. Called Vodafone customer care however they are not helping me.

I am Umesh. Just now I received message from Vodafone that, Hi! Your subscription to deals pack weekly service has been activated. The service will get renewed on[protected]. To deactivate SMS STOP to or call 155223 (tall free). Rental of Rs. 50 has been deducted."Why deducted? I have not requested for that. Why u people are cheating us? Do u want I shall discontinue this connection? Immediately return back the deducted amount of Rs.50.

Hello,

My name is Anil Mehta available at [protected]@gmail.com e-mail. I keep getting bills from the "Vodafone company" with the title for example "[IMPORTANT]: Your Vodafone E-Bill for Mobile:75XXXXXX56 (Account No:[protected] for the Month of January'2017".

The peculiar aspect here is that I am not a customer of the company and I have sent them many e-mails of the same. I have told them on several occasions that I do not subscribe to their service and the bill is for someone else. As a matter of fact the e-mail specifies who the bill is for, it is one "Mr. Suresh Gandhi" and one "Mr. S.K. Gandhi".

The funny and sad part is the e-mail even says "
PRIVATE & CONFIDENTIAL" on the top and here we are sending it to the wrong person.
I do not want to be responsible for someone else missing their bills and see their confidential info. I would not want that to happen to me.

I ask the company to rectify the e-mail address in their database but they don't do it.

Please ask them to fix this situation.