Vodafone India Complaints & Reviews

Hi,

I want to bring this to your attention, that i am so much frustrated by one of Vodafone agent who comes in my office for corporate connection.

I am using my corporate connection from last 4-5 yrs, and now i took a new connection and its been more than one week however my connection has not been activated yet and that person continuous giving me fake commitment and now he is not picking my call .

i have also made this complaint in Vodafone care on Friday however did not get any response yet.

I hope you will look in to it and give me response on priority.

Thanks,
Saif
[protected]

What is this nonsense...I just recharged my no. With rupees 30 and my whole balance that is RS 25 got deducted on the name of some dotbot service...and I am left with just 1 rupees in my balance. I never activated this service...Kindly look into it and please give back my balance which got deducted unnecessarily...Please don't just activate any service on your own without the customers prior knowledge

I have lost my sim with phone (nokia basic handset [protected]). my name is shiv prakash. i was lost near sector 43 noida (seems to be stolen from my pocket while boarding a local bus between botanical garden to greater noida).
kindly consider this as a first information of lost/stolen sim+phone as i could not yet get this complaint registered at near by police station as they are asking for some processing fee around (200 to 500 Rs) and i did not have that much money that time.

on behalf of Shiv prakash,
regards,
Umesh Kumar
[protected]
relationship- brother

Dear Sir,

I m the customer of vodafone last 4 years.I had recharged my vodafone no of Rs.344 yesterday which is mention in your plan that STD/LOCAL call unlimited but it is not mention that it is not applicable in roaming while our balance is deducted from my balance.Who is responsible for that.
So I request to you refund Rs.344 back in my main balance.

Regards,
Vinay Kumar
[protected]

I didn't subscribe dotbot service. But ₹50/- debited from my account. I want to deactivate that service and please refund my debited amount within 1 hour. Complain sending time 11:10 Am of 13 Jan 2017. My number is [protected]. Next time don't active these type of services in my number. It's not a joke of matter. I didn't get response from your coustomer care number 198. Refund my balance of ₹.50/-

Again today 16Jan2016 Dotbot service activated and 35 rupees deducted from mu account.

And withour resolution why did you closed my complaint 1469602.

Hello,
I live in Vadodara-Gujarat, and I have a postpaid Vodafone number +91 [protected], (which I use with a Vodafone Alcatel WiFi hot spot) with a 6 GB data plan active in it. The number was activated on November 2016.
I am facing regular deactivation issues from Vodafone though I'm paying the full bill amounts.
Incident 1:
-I was out of country for business for a week on December 2016, and my hot-spot was powered off for that time.
- After coming back, I get a call from a Vodafone executive in my alternate no: +91 [protected], saying that my bills will be online from now on (I've opted for both online and paper bill options).
-Later that day, I found the card has been deactivated without stating any reason.
-I contacted the local Vodafone store as well an online representative through My-Vodafone page for the above mentioned number. The issue was resolved and with a note that it'll never happen again without informing me.

Incident 2:
-A Vodafone agent called me (from No: +91 [protected]) in my alternate Vodafone Mobile +91 [protected] couple of times. He was requesting me to take another connection with some so called lucrative features because they "value me as a customer who pays the bills regularly". and shared a what's app number [protected] to send my ID & address proofs.
-I have decided "not" to take the new sim and informed the agent accordingly.
-Now when I tried to connect to my Data card +91 [protected], powering on my Hot-Spot (it again) shows the SIM has been deactivated.
-I tried to log into the my-Vodafone account for that number, only to find out that the account itself have been disabled this time.
-I called in Vodafone customer care and the representative told me that the card have been deactivated as the Documents and/or Document verification are pending (I am paying the bills for last two months), she advised me to visit a Vodafone Store.
- Besides It's Sunday today and All the Stores are closed.

I use the internet data for online courses etc., where dates are important and this kind o[censored]ninformed nuisances caused by the service provider causes me time and monitory losses.

I understand the Vodafone services and customer care have became terrible these days and I have very slim hopes that this complaint will be addressed and effective steps will be taken by Vodafone. (I am already in search of some alternate more reliable service provider if Vodafone is unable to provide the required service in-spite-of accepting the monthly bill amount.)

However, I shall really appreciate any assist from 'Consumer Complaints' that can help me to get a solution and justice from of this regular nuisance and harassment by Vodafone.

I am reachable in +91 [protected] and my email: [protected]@gmail.com if any related further information is needed on anything.

Best Regards,
Sudipto Banerjee

Hi,

I used is postpaid [protected] and cancel the Connection on September with full Settlement on Vodafone Store.But after month I got bills for pending amount . However I have paid all outstanding on closing time . When I checked with Customer care, they said, its closed on sep and no outstanding and Dont consider that billing mails .
But Dec, I got a Legal notice from Vodafone . This is very shocking .

This is not expected from Vodafone . Needs to resolve !

Today i called vodafone customer care executive from my mobile number [protected] regarding information of my recharge... but the customer care executive whom i talked to is very dumb, he don't know how to give information and talk to customer and then refused to give information about recahrge on my number... he said we can't provide information of any recharge made by you after 24 hours... and after so much conversation i cut down the phone and called again and then the another executive gave me all information i want...
So i want to register a complaint.
Incident happened date-14 jan 2017 and time 16:49

Notice
To: vodafone mobile services ltd, c-48, okhla industrial area, phase-2, new delhi - 110020
In ref: outstanding amount pertaining to registered mobile numbers:
1) +91-[protected] and 2) +91-[protected].
To,
The manager, customer care,
This is to bring to your kind notice that i, anudeep gupta activated international roaming for my (2 numbers used by my wife and me) trip to italy. The numbers are: +91-[protected] and +91- [protected]. I had to chose (Without being educated by the customer care executive) the basic plan (Default plan offered by vodafone) as we were not suppose to use the line until there was an emergency. As soon as we were out of india, within 24 hrs there was a message of billing of approx 4000/- and 5000/- on both the numbers. I could not believe the basis of these charges. After sometime i checked both the numbers and noticed the outgoing calls were barred.
Unfortunately, day before our return flight my 7 year old son got sick and was on basic medication for vomiting and diarrhea and we could not call back our home for any help. While coming back from the trip 3-4th jan, 2017, we had a serious medical condition on our flight from frankfurt to delhi, lufthansa airlines, my 7 year old son was given emergency medical treatment and we reached delhi in unimaginable panic state. As soon as we landed and tried to call medical facilities/family members, we noticed that both the

Numbers were still out of service (I assumed that there was some problem and phones would be working in india). Somehow i connected with vodafone customer care to enquire, they acknowledged cutting both the lines and had raised an unbelievable outstanding amount of 17000/- and 18000/- on both numbers, and on requesting them again and again because of the emergency medical condition they did not activate the service and left us stranded with my ill son in my lap.
I have no words to share my horrible experience, though i have been their so-called valuable customer since many years.
The said services are suffering form the following defects:
1) it is the duty of the service provider to educate the customer about the product. Example: on doing my research, i noticed that data charges per mb charged to me is 563 rupees, whereas other telecom companies are giving 1 mb at around 30 rupees, including vodafone. The customer care executive has a responsibility of educating their customers.
2) it is the duty of the service provider to remove obsolete plans or expensive plans as default plans. Elaboration: the international roaming data plan offered to me was a plan introduced 5 years back. As you are aware technology is continuously improving and getting cheaper and within everyone’s reach. But vodafone did not change the default
Plan, which is very expensive. This exhibits fraudulent/misrepresentation of facts leading to unethical business practice.
On account of your aforesaid fraud and misrepresentation of facts; i have suffered financial losses/physical and mental stress. Though, the amount of
Tress cannot be compensated with anything monetary. I have no other option other than holding you liable to compensate me and my family with rupees 10, 00, 000/- (Rupees ten lacs only).
You are hereby finally called upon to
• remove the said defects in the services/product and
• rectify the outstanding amount for both registered numbers (Charge 30 rs per mb) and resume services on both the
Numbers and
• pay compensation for financial loss/ injury/harassment
Uffered due to your negligence/malpractices; within 45 days of the receipt of this notice failing which i shall be constrained to initiate against you for redressal of my aforesaid grievances and recovery of the aforesaid amount such proceedings, both civil and criminal as are warranted by law, besides filing a complaint under the statutory provisions of the consumer protection act, 1986 exclusively at your own risk, cost, responsibility and consequences which please note.
Place: new delhi
Dated: 9th january, 2017. Anudeep gupta
(Signature)

Copy to: 1) shri. Js deepak,
Chairman (Telecom commission) & secretary (Telecom), room no.201, department of telecommunications, ministry of communications, sanchar bhawan,
20, ashoka road, new delhi-110001.

We have requested thrice for port out from vodafone to other operator due to high rental and excessive billing amounts.
The same has been rejected without out consent even though bills are paid regularly.
Worst ever experience with vodafone in 6 years.

Nos to be ported out are as below
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Location raipur, chhattisgarh

Vodafone is the cell phone provider for me and my family all through. We currently have 6 vodafone connections. When i purchased an i pad last year, naturally i procured a vodafone sim for the data. However, the 4g never worked on that number. I visited the vodafone store on 6 occasions complaining about this and everytime the solution they provided didn't work. Any of my other vodafone numbers which i used in phones for voice and data would have 4g i[censored]sed on my i pad, just the number i had procured for that very purpose did not. Finally, after paying for this number for 6 months without having any usage, i decided to discontinue this connection. What surprised me is that not only did vodafone expect me to pay the bill for december, beer 2016 but they even billed me a rental for the next billing cycle. So my outstanding on this disacontinued connection now stands at 1400 rupees. While i can pay this and move on, i think its highly unethical of this large corporation to automate my billing despite the fact that their connection never worked. I refuse to pay this bill and want a reversal.

My mobile no is [protected]. Deducted rs. 35 on 14.01.17 @ 12:30 am in the name of 'dotbot' in an unauthorized way. When, i enquired customer care, they replied lethargically without any responsibility. Being a 15 year old customer of vodafone, i am frustrated on its service. I request to refund rs. 35 back to my account not deduct these type of charges from my balance.

Hello! DOTBOT pack is now active on your number, as requested. This service is valid till[protected] and a 5 days rental of Rs. 25 has been deducted. Your current Balance post service activation is Rs.1.253. To deactivate SMS STOP to or call 155223 (toll free).

I have requested no such service! A few days back a Glam World service was activated and value deducted from my account. This has been happening too many times.

I have been using a roaming number

I want to inform that this is the second time my balance has been deducted by vodafone for some Love Sutra Pack subscription within one month, which I did never subscribe. I want the refund of 150 rs immediately, else I would be bound to take strict legal actions against their action. Even I heard same kind of complaints some others. I never subscribed in any such packs and if I am not reciprocated about this, I will not think twice to take actions against this. My mobile number is [protected], email id: saha.[protected]@gmail.com. I want an immediate written apology and refund. This is nothing but befooling customers for company benefit. Strict actions should instantly been taken. I have faced such things even earlier. But remaining silent is an option no more..

I forgot my sim card eveywhere, so please deactivate my sim card., mob. No. Is [protected].
Name - Sachin Patel (Sim card holder)
Mob - [protected]
Alternate Mobile Number : [protected]
Add - B-108, Radhe APPARTMENT, Hirawadi Road, Bapunagar, Ahmedabad.
Pin - 382345

I want to deactivate my number as soon as possible. Please done that in today. Because using SIM anyone can do a bad works also. So please make that fastly.

[protected], [protected] पर रोमिंग पर नेटवर्क नहीं आता है जिसकी शिकायत हमारे द्धारा हम से सम्बंधित अधिकारी को कई बार की जा चुकी है पर आज तक कोई भी समस्या का समाधान नहीं निकला जा सका । 4G का भी नेटवर्क भी बहुत ख़राब है उस की शिकायत कई बार कर चुका हूँ, आप की सेवाओं से दुखी हो कर हमने Airtel मे जाने का फैसला ले लिया है यदि आप लोग 16 जनवरी 17 तक हमारी समस्याओं का निदान नहीं करते है तो हम AIRTEL से बात कर के अपने सभी नंबर्स को AIRTEL ले जाये गे ।

धन्यवाद
संदीप चतुर्वेदी
वसुधा सेल्स कार्पो,
शॉप नंबर 1 & 2, चिनहट प्लाजा, चिनहट, फैज़ाबाद रोड,
लखनऊ, मोबाइल -[protected]
vasudha [protected]@gmail.com

I have recieced a message in vodafone activated a DOTPOT pack on my number without my prior concernt . Here is the mesaage -
Hello! DOTBOT pack is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.35 has been deducted.Your current Balance post service activation is Rs.153.0.To deactivate SMS STOP to or call 155223(toll free).
I want this service to be removed from my number and my money back ...

I didn't subscribe dotbot service. But ₹35/- debited from my account. I want to deactivate that service and please refund my debited amount within 1 hour. Complain sending time 07:57 Pm of 13 Jan 2017. My number is [protected]. Next time don't active these type of services in my number. It's not a joke of matter. I didn't get response from your coustomer care number 198. Refund my balance of ₹.35/-

If we recharge for more than 100 there some or the other deduction...if we call the customer care they blabber non sense saying that I have only activated the service...for this reason only I stopped recharging for more than 50 rupees but for emergency purpose I do recharge which in turn is useless because they loot half of it saying that I have activated some non sense service...I thought this is the best service and that is the reason I always tell my frnds and family to opt for Vodafone but now I have to take back my words...becos Vodafone is ridiculous...I am planning to cancel 4 sims which are of my parents, my sister's and mine...I spend around we spend around 2000 to 2500 only on recharge and net packs...it's waste to waste money on this useless service I think

It is 4:14pm right now . and i have recieced a message at 3:46 pm in vodafone activated a faith plan on my number without my prior concernt . Here is the mesaage -

Hello! Faith pack is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs.90 has been deducted.Your current Balance post service activation is Rs.85.47.To deactivate SMS STOP to or call 155223(toll free).

I want this service to be removed from my number and my money back .