Vodafone India Complaints & Reviews

I have been promised by Vodaphone executives to get 3GB data plan of Rs 650 for only Rs550 for lifetime. But without intimating me they changed my plan and charged me Rs 650 plus taxes which is around Rs750. They did that after a year stating that this plan was only for a year.

No body has any answer, everyone is sending me from one place to another. From Online chatting option to Customer care 198, to Vashi Branch visit. Noone ones what to answer and why they did not intimate me b4 hand about this change of plan.

They asked me to send email to Retention department which i did but after three days also no resolution is there, the due date is on 12th Jan 2017 and post that they will charge me with Rs 100 fine of non payment.

Everyone only misguided me, this is the way they serve customers. No resolution. Only Looting innocent people.

Dear Customer Care,
I am writing this email with great disappointment. I have been a loyal customer and have been using your service from the very start when it was ESSAR.

I had the number [protected] with me, and have never had a problem. Recently, while I was Out of station for some business work the SIM was inactive for a few months, when I tried using the SIM again it said that I had no service and when I tried calling it, another person answered the phone.

I want to know why was a number that has been with the same customer for 13-14 years given away to someone else and that too without any intimation.
I have travelled with this number for years, it had a balance of around 150-200 rupees.

All my banks, office, friends, and family have the above mentioned number. My all government documents, my bank accounts, credit cards, debit cards are linked to this number,

Your representative on call centre who was very unhelpful said it takes 90-days of inactivity for deactivation.

Policies changes every 3-6 months, how can we know about your policies.

Regardless of that detail, I hoped that you would have warned a long time loyal vodafone customer that you wanted to deactivate their account.

Please be assured that if this problem is not fixed, me and my company will no longer be using your services i have around 15 vodafone connections with me in my office staff as corporate CUG plan.

Request you to kindly help me and get my number back.

I have used Vodafone postpaid number [protected] around 7 years back.

It was a corporate connection.

There is around 2000+ amount is pending and I want to close that account by paying the whole amount but Vodafone is not ready to accept payment and keep saying that they need letter from employer.

I left that organization 6 years back and now that organization is not existing in the location also then how can I arrange a letter of authorization?

Issue is outstanding payment and I want pay that amount then why Vodafone not ready to accept that?

I just want pay the outstanding And close that account so that my name will not be there in outstanding amount list.

Thanks

Hi, This sumit kumar and my number id [protected]. I am very tied to complaint against voda fone . actually i have recharged with some amount it had detected unwanted money when i complaint to customer care he told me you have so many VAS services are activated now so do you want or not, i told him no i don't need of any VAS service. i told him when my balanced will refund then he told me after 24-hours but when i call again my no rested to call customer care and i was tried to another phone and again ask him then he told me balance will not refund now. now he commitment to me never face same problem from today because VAS service are deactivated now.so can trust him . please refund my balance its enuf again and again facing same problem . This is fraud way fro VAS service activation by mobile company please refund my balance although i will go consumer court.

I have very bad experience with Vodafone. I have activated 3GB 4G plan in month of September. I have requested for one month (i.e sept month) only. The customer care agreed with it and activated the plan.
The plan got auto renewed in month of October. When I spoke to customer care the person told me that the plan you activated is auto-renewal plan. Here I have been cheated by giving incorrect information.
Further, In month of October I requested again to deactivated 3GB 4G plan and activate 1GB 4G plan. The customer care took the request and I have received the message for the same. Still in month of November I have been charged for both the plans. When I called customer care they said no deactivation request was registered here. Here how Vodafone customer care are fooling people. The same procedure repeated in month of December too. I don't know which language this Vodafone people understand. This people are simply cheating people by adding more amount in billing amount. When we ask the clarification they blame customer that no such request was raised.
This is how Vadofone Fool people

On 15/12/2016 while paying amount of Rs. 504/- towards bill of mobile no. [protected] vide freecharge the same was credited to [protected]. We are in corporate plan i.e. Central Bank of india. We request to revert the same. This can be done by remitting the amount of Rs. 504/- in the account [protected] or sending the same to my freecharge account. We request to reverse the same at the earliest.

On 08.1.2017 mazaa mobile pack was activated on my number [protected] without my consent and rs 99 was charged towards my bill which i was informed through a message. On receipt of the message i had immediately stopped the service by way of a stop message. Further i request you to ensure that no such service is activated on my number in future and ensure that charges of 99 rupees are reversed..

"hello! Dotbot pack is now active on your number, as requested. This service is valid till[protected] and a 7 days rental of rs.35 will reflect in your next bill. To deactivate sms stop to or call 155223 (Toll free)."

I never requested for such kind of packs it's fourth time vodafone cheating me. Last time they took my 100 rupee.
They are activating so many value added services without our knowledge.

I have been deducted rs 225 from vodafone for the dotbot service. I have not applied or needed of such services.
since I'm a post paid user, after seeing the bill, I came to know my money has been looted in name of such services.
There is no response from the team, I'm struggling to get back my money. someone from the team should give a proper answer, for this complaint.

For the Vodafone postpaid Number [protected](KOLKATA).
Complain details : I sent e-mail dated 05/01/2017 to the corporatecare.[protected]@vodafone.com, I requested to reactivate my number and change the tariff to Lifetime Postpaid 999, Reference number [protected] . Vodafone executive has reactivated my number but has avoided to change the tariff. I didn’t ask to reactivate the number only. I request you to investigate on it and see what was written in my request- e-mail. I sent again email to corporatecare.[protected]@vodafone.com but no reply till now. The interaction number is[protected] for my future correspondence.

Vodafone india has provided me 9 gb free data for three bill cycle on my vodafone number[protected] as i have upgraded my simon to 4g.

Thereafter charge for use of free data levied in my next bill and now company is not ready to remove access charge levied.

I have register my complain with company wide complain number[protected], such complain has been closed without solving my problem.

Now i would like to file a complain in consumer forum as am facing this problem since last three months.

You are requested to take strict action against vodafone.

Jitendra ramana
Con. No. [protected]

I am user of vodafone and using two numbers. All services barred on my number [protected] due to non payment of bill eronous claimed by company for [protected]. I have opt for rental of 399 and some other plan activated due to their personal benifits and erronously charged amount for Data pack.This is my second time i am facing this issue.Bill amount is around Rs.2100.I was charged for which i havent bought.

Respected sir/madam,
I am d. Obulareddy of cuddapah (Kadapa) is kindly requesting you to provide me the address and the details of the vodafone number:[protected]
Thanking you, sir/madam,
I'm complaining because my brother was missing from two months.
So, i hope you will kindly take this into action as soon as possible.
Thanking you sir/madam

I recharged 100 rs in the morning, after that I made a few local calls, but by the evening 100 rs were gone.
Balance details on your website at my account price that I ve spent just a few minutes talking. Where is the money gone? What can be done about it? Where can I check services which might have taken my money? How to avoid the same situation in future?

I am so unhappy with your service. Last month when i was planning to port, i got a call from customer care that i have been given 299 plan in which i will be getting (700 min calls, 7 gb 3g data & 500 sms).

So i thought of staying back as the plan is good and according to my needs. From past 2 days i am receiving message that i am using extra data. When i called customer care today they told me that my data pack is over and i have been charged extra for 900mb. He also told me that i have 2 gb 3g pack and rest 5gb is wifi pack.

This was never communicated to me from your first customer care agent who gave me the offer. He lied to me that i will be getting 7gb 3g pack. Is this how you do business by cheating customers?

Check my vodafone app screenshot. It never says that i have 2gb data pack. It clearly shows i have 7gb pack. As i trusted your customer care agent, there was no doubt in my mind to recheck.

So many of my family members and friends use vodafone post paid connection. If you don't resolve my issue, i will make sure every one port out from this cheating company. I will also make sure everyone is aware of this kind of cheating by vodafone.

I need resolution to this issue.

My name is jitesh. I have mobile number [protected]. I closed my mobile internet plan in the month of november. However when i received my bill for the month of december it is displaying the internet charges of rs 218 which i has never used.

When i called the customer care then they told me to do whatever i can and these charges must be paid. These charges wont be waived off

I feel like robbed by vodafone

Kindly register my complaint and rectify my bill

I recharged a 2g data plan of rs. 179/- on 11th december 2016 and i was using as 3g on special offer. Which has a validity till 7th january, today. Again on 3rd january i recharged with a 247/- data plan (Validity till[protected] because i had only 93.69 mb data left related to my previous recharge.
Now all my data usage deduction is happening from the second data balance since i've done the 2nd recharge, even when my handset's connection speed is set as 2g. And customer service agents are saying that this is the rule. And i can't use the remaining 93.69 mb data balance. This balance will be forfeited on end of validity. I can't use it.
I have mailed them, but the answer is same. What should i do?

50Rs from my balance have been deducted on the name of some vodafone DOTBOT.
I have not applied for any such nonsense services from vodafone.
I am highly dissatisfied with the #### services Vodafone provides.
Every other day there is some drama going on.
Balance gets deducted for incoming calls in the local network, customer care abuses.
And now this nonsense deduction.
I do not have time to entertain such BULL#### every other day and keep calling customer care.
I will port my number if this doesnt gets resolved.

Yesterday at around 4 pm in the eve i had got a mssg stating that "kiddle cub pack"has been activated and a sum of Rs 75 had been directly deducted from my mobile balance without any confirmation. And even after deactivating the money hasn't been refunded.So please help me with these problems and state Me A Reason for which I get such packs activated very frequently.I need help.

My no. Had been suspended due to delay in payment of Bill because I was just out of station. Now I called them to activate my no. Because my all cards and accounts Re attached to this no. Without its activation I cnt make any payment. But the customer care executive misbehaved which is not genuine so please take an action as soon as possible other wise I ll take any other legal action. Thanku