Vodafone India Complaints & Reviews

My Vodafone # [protected]

Greetings

I have used used your services in Qatar and other countries. Hence I had a very good opinion, but vanished as soon as I started.

Bought on 1st Nov. 2016, returned on 30th Nov 2016.

At the time of purchase, Rs 1, 500/- paid for dongle, informed for the 5 GB I shd pay only Rs. 650/-. Returned the dongle, refused to take it back and paid Rs 650. Again now I recd a bill for Rs. 337.34.

Grateful if you could take necessary action to waive the bill and take back the dongle.

Regards

Muthukrishnan
Mobile # [protected]

Dear Ms. Zillah Vaz/Ms Jacqueline Mundkur,

This is with reference number:[protected] to the complain raised on 28th Dec 2016 which is still not resolved.

Complain: Vodafone has provided the Wifi Hotspot 5 GB data to use at CC Day, I have visited to my nearest CC Day and same is not working since long time. Request was made to Vodafone Customer Care on 28th Dec 2016 to get it resolved.

The executive who has taken the complain was not showing that kind of interest to give resolution. He has asked me to wait for 48 hrs. Today 48 hrs stands complete and same is not resolved. I have called to Vodafone care who are not interested to give me resolution and later after request the call was transferred to the Harinder Singh who is manager.

I have asked Harinder Singh to give me some alternative solution where he was not happy to give any solution and was not ready to transfer the call to his line manager. Several request was made to him to arrange the call back but he refused the same and later after raising the voice he agreed to give a call back from his line manager.

Vodafone has shown sufficient confidence and appointed Harinder Singh as a manager to meet the Vodafone Code of Conduct and Customer expectations. In fact he don’t have courtesy and way to speak with the customer and handling escalated complain quite casually. On what basis Vodafone has appointed such kind of irresponsible manager.

I had worst conversation with Harinder Singh who is the manager and not giving any resolution to the customer. I will appreciate to have a call from very senior manager or from you who has courtesy to speak with the customer and give the resolution

I haven't expected such kind of services from Vodafone, if this is going to continuous practise - I would like to opt for some other service provider. I had opt for Vodafone with several expectation where service from Customer care was topmost priority to have resolution and of course the courtesy to speak with the customer.

My Vodafone Number: [protected]

Appreciate, if you can give a call on the above number.

Regards,
Bhavin

Sir/Madam,

I have been charged for Value Added Services which were activated without my permission for number [protected].
Below are the details:
on 18-Aug-2016 VIP Games Rs 15
on 28-Nov-2016 Video Dictionary Service Rs 35
on 05-Dec-2016 Video Dictionary Service Rs 25 renewed
on 15-Dec-2016 VDS AJDESIBEATS Rs 5
on 15-Dec-2016 Mensworld Pack Rs 35
on 20-Dec-2016 Roots Musicale service Rs 35
on 26-Dec-2016 VDS ULTRAMOVIES Rs 5
on 30-Dec-2016 Roots Musicale service Rs 35
on 30-Dec-2016 vodafoneTV AllChannel pack Rs 3

Please request you to look into the matter and refund the total amount INR 193.

Today, I received a message from vodafone which says that a follo pack has been activated to my account [protected] and a 7 day rental of 35Rs has been deducted from my account but i never requested any such plan.
Therefore, i want you to consider my complaint and I wanted refund to my amount and i want to deactivate that plan ASAP .
My mobile Number Is [protected].

I got a message today and it said that my love sutra pack is active till the first. Upon checking the message in question I saw that I had actually been charged 75rs 10 days ago for this pack to be activated. I saw this message at the time but I didn't think too much on it as I receive many Ads and such from vodafone. When I opened google and searched for the pack this site was the first result which showed so many other complains about the same. I did not activate it and I have no idea what it is. Could you please refund my balance to my account.

Dear vodafone,
I m dinar patil using a vodafone number [protected] last 06 year.I have activated my billing plan of Rs- 149/, But last few year my plan get diactivate, so please as soon as possible please activated my vodafone plan Rs-149/.And i m requesting to u that i had paid additional charges of vodafone bill last few year please refund to me.

Regards
DINAR PATIL

I had submitted a disconnection request for my postpaid Vodafone sim card on 05th September 2016 at Ideal Colony Vodafone outlet, but to my surprise they just put it in dust bin. The employees there are very lazy and do not care for customers. Now, they are asking me to pay the bills for the disconnected connection. Ridiculous service. I had asked to register the complaint on 26th Dec 2016, the lady employee there said yes to me and did not register the complaint... when I visited it on 29th Dec 2016, I came to know that the lazy day did not enter the complaint... so finally I asked to give me some proof and then I got the SR number now : SR[protected]. Now they asked me to come on Saturday and check... this is like more than a government office.

Hi,

I have been using this number in the past for last 6 years . I have always raised many times for the network issues on my area where i stayed earlier and it has not been resolved .

Later i moved to Selaiyur and transferred to other region. Hence i given that number to my spouse to use that and changed the data connection to 2G speed from 3G to reduce the billing, since when we connect 3G itself not coming network on mambakkam and informed them to change it to 2G as i couldn't use internet.

Later this number was given to my mother in law to continue and vadofone made some changes on the plan and asking 4673 Rupees for the data connection.

when i use 3g itself i wouldn't spend much amount and more than 1000 RS while we use international call.

Now they are asking 4673 where 1.5 GB data connection automatically downloaded in android and for that they are charging lot money from customer and cheating.

I have asked them the detail and customer care executive was very rude . I been using this number for last 6 years and paid 1000 of rupees every month .

Now they need money from customer and not to resolve the issue. hence i throwned the simecard and not to use .

They are not giving resolution always.

Dear concern,

I am writting this letter against the wrong bill charged in monthly bill. I am using vodafone for last 3 to 4 month, which i had purchased from vodafone executive who visited my office at dwarka sec 10, after the activation of my sim i have called vodafone cce twice or thrice to explain the benefits of my rental plan i. E, rs.399, to have a better understanding of the product, they explained me that my paln includes free local & std call of 600 mins, 300 sms & 1gb 4g data & after that 2g unlimited. However, since last two months vodafone is charging extra for the services i never requested for, last time they have charged rs.90 for some qwali pack, however after my discussion with vodafone customer care they deactivated the same & shared revised bill with a waiver of rs.90. However, this month they have charged rs.188 (Friend & family 98 pack (24.11.16 to 23.12.16)& 24.12.16 to 23.01.17) extra for qwali pack & some family & friend pack without any intimation, when today (29.12.16) i called vodafone cce at 8:50pm to know the reason for same they said vodafone has given family & friend service free for last three month & vodafone have right to take charge after three month without giving any information to customer, however when i asked to transfer my call to their tl, their tl gave the waiver of rs.90 for qwali pack, i called vodafone 5 times & without explaining the thing properly they disconnected by calls. They simply said that they can't give any waiver, when i asked them to provide me a mail/sms where i have requested or where vodafone has given me a confirmation that i have activated the service of family & friend their executive very rudely said we don't have any mail or sms, you go & lodge a complain against us. Vodafone who raise slogan of happy to help you but as per my experience it has become happy to harsh you. My request is f their is any services are activated then why vodafone has not given any intimation of the same & why they have give me a wrong product knowledge in spite of my so many calls. I need a waiver of entire rs.188 from vodafone.

Request you for quick resolution as i am really very disappointed with their services the only reason i am using vodafone because in my room only vodafone network is there.

My vodafone bill no,
[protected]

I didn't even buy any pack on vodafone, i just received a message of deduction of Rs. 95 for your subcription of Mazaa mobile service n this happened twice in this month. I want refund of Rs. 190.

My mobile no. Is: [protected]

I received the following message:

Hello! MAZAA MOBILE Pack is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs.99 has been deducted.Your current Balance post service activation is Rs.41.69.To deactivate SMS STOP to or call 155223(toll free).Enjoy the service, click on www.mazaa.mobi

Please look into this issue.

I have asked to turn my postpaid connection to prepaid connection before 3 months still it doesn't have any response from Vodafone. store or online complaint at 198 . I also have my prepaid card which is received by me on round about 26/11/16 then also after this much time my card postpaid connection still not closed and I have to pay my postpaid bill through the month...
Now I want a perfect response from your side that u want to convert my postpaid connection to prepaid or not
I have now done with this hell process which is happening round about 3 months
my new prepaid card number (the card which is still not having any connection)
89910
58160
51411
990 3
NTGSY...
I have also attached my last bill payment.. picture

I have done 55 Rs. recharge on my Vodafone prepaid services mobile number: [protected].
I have received recharge successful done message with below details -
"Recharge of MRP Rs 55 on 29/12/2016 successful. Received Rs 0.10, STax Rs 7.17, AccessFee Rs 47.73, New Bal Rs 1.96."
Please provide any details on complaint and suggestion on recharge amount recovery.

Thanks.

Hello! GLAMSHOT service is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.35 has been deducted.Your current Balance post service activation is Rs.19.89.To deactivate SMS STOP to or call 155223(toll free).

I didn't activate this pack it got activated by itself without my permission so I want my balance back ASAP

I recharged online of Rd 69 for 300 local & Std minutes as shown under Best offers in *111# but I didnot get minutes. I rather got message of talktime received. Since then I have called 4 times to their customer care executive but it is of no help. Initially they said benefit is showing & it will be credited in 2hrs and now They are saying I did not hv any such offer for my account. I have the screenshot of the said offer & I have mailed them but still not received positive response
My number-[protected]
This type of recharge I have many times in past

There have been several incidents where packs have been activated without my knowledge and i thought it stopped but it happened again. Vodafone activated FOLLO pack without my knowledge and i have DEFINITELY not clicked on any ad or link (as per vodafone customer care executives). This is super annoying and not acceptable. Rs35 is not a joke, why should i let vodafone charge me for something i didn't ask for?? Please give me an explanation for this!!

Every month I have issue of billing if my vodafone number. every month I use to go vodafone gallery to correct my billing. this is happening since last six months. this is very ridiculous and waste of my time to every time to go to gallery. I ask for branch manager but still they are not cooperating with me.. what to do ? Vadofone has lost their credibility.

I did not any message about the number of exceeding messages.
now for total 3500 SMS they charged me around 1200/-
If i was knowing that it i would have recharged it with 49/- and i would have got same 3, 500 sms.

So i want to convert from postpaid to prepaid.

and i am using this service from last 4 years.

TIll now they didn't gave me any new plans.

i heard from my friend same benifits getting for just 333/- monthly rental..

I am feeling very bad to choose Vodafone.

Dear sirs,
in my vodafone mobile no:[protected] the outgoing sms messages are blocked for the last two months approximately.I tried to the customer care for many times but could not be solved the problem..Hence i am requesting you to please unblock the above problem at the earliest so that i can send sms messages

thanking you.,
yours,
t.M.Subramaniam
gobichettipalayam,
erode district,
tamil nadu.

Vodafone mobile no:[protected].

I have paid myVodafone phone no.[protected] bill in advance and requested to start phone service, but your service care center person today 29.12 2016 at 00.10 am Mr.Akshya Dhait not booked our compliant & no complaint no.provided. He gave wage answers and we told him to connect his Supervisor, he kept us 30 minutes in waiting and not connected finally with supervisor. We have credit of 1770/- with Vodafone and still this person is not connecting phone. He refused to book complaint. We are customer for last 15 years and so insulting treatment recd. from Vodafone.
Pl.take this matter by today on priority and send us written e-mail clarification and with Mr. Akshay Dhait take appropriate steps.

I am a Vodafone postpaid customer since this year's April and it went well through 1st month but after that the amount of bill use to come out in big numbers like 600-700 INR. When I complained about it, they simply use to give a waiver of 100 and tell that I exceed the call duration limits. After that I calculated the call duration, but the company simply refused to listen.
Now due to my previous pending bill of 652, I cleared it after a duration of about 1 months time and my phone was lying dead. Now when I recharged it 3 days ago with amount of 600, my phone showed a bill of 852 for no reason, calls, messages and are saying that when I will recharge it then they are going to activate it.
So please help me get my hard earned money from these thieves.