Vodafone India Complaints & Reviews

I didn't even buy any pack on vodafone, i just received a message of deduction of Rs. 95 for your subcription of Mazaa mobile service n this happened twice in this month. I want refund of Rs. 190.

My mobile no. Is: [protected]

I received the following message:

Hello! MAZAA MOBILE Pack is now active on your number, as requested.This service is valid till[protected] and a 30 days rental of Rs.99 has been deducted.Your current Balance post service activation is Rs.41.69.To deactivate SMS STOP to or call 155223(toll free).Enjoy the service, click on www.mazaa.mobi

Please look into this issue.

I have asked to turn my postpaid connection to prepaid connection before 3 months still it doesn't have any response from Vodafone. store or online complaint at 198 . I also have my prepaid card which is received by me on round about 26/11/16 then also after this much time my card postpaid connection still not closed and I have to pay my postpaid bill through the month...
Now I want a perfect response from your side that u want to convert my postpaid connection to prepaid or not
I have now done with this hell process which is happening round about 3 months
my new prepaid card number (the card which is still not having any connection)
89910
58160
51411
990 3
NTGSY...
I have also attached my last bill payment.. picture

I have done 55 Rs. recharge on my Vodafone prepaid services mobile number: [protected].
I have received recharge successful done message with below details -
"Recharge of MRP Rs 55 on 29/12/2016 successful. Received Rs 0.10, STax Rs 7.17, AccessFee Rs 47.73, New Bal Rs 1.96."
Please provide any details on complaint and suggestion on recharge amount recovery.

Thanks.

Hello! GLAMSHOT service is now active on your number, as requested.This service is valid till[protected] and a 7 days rental of Rs.35 has been deducted.Your current Balance post service activation is Rs.19.89.To deactivate SMS STOP to or call 155223(toll free).

I didn't activate this pack it got activated by itself without my permission so I want my balance back ASAP

I recharged online of Rd 69 for 300 local & Std minutes as shown under Best offers in *111# but I didnot get minutes. I rather got message of talktime received. Since then I have called 4 times to their customer care executive but it is of no help. Initially they said benefit is showing & it will be credited in 2hrs and now They are saying I did not hv any such offer for my account. I have the screenshot of the said offer & I have mailed them but still not received positive response
My number-[protected]
This type of recharge I have many times in past

There have been several incidents where packs have been activated without my knowledge and i thought it stopped but it happened again. Vodafone activated FOLLO pack without my knowledge and i have DEFINITELY not clicked on any ad or link (as per vodafone customer care executives). This is super annoying and not acceptable. Rs35 is not a joke, why should i let vodafone charge me for something i didn't ask for?? Please give me an explanation for this!!

Every month I have issue of billing if my vodafone number. every month I use to go vodafone gallery to correct my billing. this is happening since last six months. this is very ridiculous and waste of my time to every time to go to gallery. I ask for branch manager but still they are not cooperating with me.. what to do ? Vadofone has lost their credibility.

I did not any message about the number of exceeding messages.
now for total 3500 SMS they charged me around 1200/-
If i was knowing that it i would have recharged it with 49/- and i would have got same 3, 500 sms.

So i want to convert from postpaid to prepaid.

and i am using this service from last 4 years.

TIll now they didn't gave me any new plans.

i heard from my friend same benifits getting for just 333/- monthly rental..

I am feeling very bad to choose Vodafone.

Dear sirs,
in my vodafone mobile no:[protected] the outgoing sms messages are blocked for the last two months approximately.I tried to the customer care for many times but could not be solved the problem..Hence i am requesting you to please unblock the above problem at the earliest so that i can send sms messages

thanking you.,
yours,
t.M.Subramaniam
gobichettipalayam,
erode district,
tamil nadu.

Vodafone mobile no:[protected].

I have paid myVodafone phone no.[protected] bill in advance and requested to start phone service, but your service care center person today 29.12 2016 at 00.10 am Mr.Akshya Dhait not booked our compliant & no complaint no.provided. He gave wage answers and we told him to connect his Supervisor, he kept us 30 minutes in waiting and not connected finally with supervisor. We have credit of 1770/- with Vodafone and still this person is not connecting phone. He refused to book complaint. We are customer for last 15 years and so insulting treatment recd. from Vodafone.
Pl.take this matter by today on priority and send us written e-mail clarification and with Mr. Akshay Dhait take appropriate steps.

I am a Vodafone postpaid customer since this year's April and it went well through 1st month but after that the amount of bill use to come out in big numbers like 600-700 INR. When I complained about it, they simply use to give a waiver of 100 and tell that I exceed the call duration limits. After that I calculated the call duration, but the company simply refused to listen.
Now due to my previous pending bill of 652, I cleared it after a duration of about 1 months time and my phone was lying dead. Now when I recharged it 3 days ago with amount of 600, my phone showed a bill of 852 for no reason, calls, messages and are saying that when I will recharge it then they are going to activate it.
So please help me get my hard earned money from these thieves.

This is regarding billing of Dec'16. My mobile number is [protected]. In recent cyclone on Dec 12 & 13 in chennai, as you aware entire vodofone network is down for more than 7 days. So i would expect some leverage in billing amount for those 7 days as anyway i could not use the network. But in turn i was asked to pay the full amount of 1208.35 (Including taxes).

Vodafone postpaid number- [protected]
Subject- Corporate 249 rental plan 1 gb internet doesn't work.

I took this connection in October 2017, its a corporate plan with Rs.249 rental. While taking this connection I was given 2 options- 249 rental where i get 1 gb internet(2g / 3g speed) free every month. Another was Rs.99 rental in which i dont get the internet, so I opted for 249 rental.

But since the time the service got activated I was able to use only 35 mb data. I lodged a complaint in November, i get a call from technical dept saying there is some technical issue on their end so it would get resolved in 48 hrs and will get a call from them once it has been resolved. It dint get resolved nor did i recieve any update until I called billing and technical dept. Still they lodge my complaint and no revert, i spoke with the billing desk as i have been charged a rental of 249. I clearly mentioned till the time i dont get my internet working i am not going to pay that rental as i took the 249 plan just for the internet otherwise i would have opted for the 99 plan. The representative at the billing dept said not to worry you can pay the bill minus the rental which I did. Then i kept calling the technical dept several times but no resolution was found my internet still doesn't work. Only the complaint is lodged and i am being promised that i will get a callback which dint happen. Then whenever i would make a call i would get to hear the ivr that my services will get disconnected if i dont pay the bill. I spoke to the billing desk again to ask regarding the rental and the ivr, the representative tells me that the ivr would stop in 2 hrs and the rental will get reversed. I clearly mentioned that till the time services as promised dont work i am not going to pay the rental because i took this plan just because i would get 1 gb internet free. He said everytime i need to call when i get the bill if the internet service has still not started i said ok.

Today onwards all my services have got disconnected, and i was not informed about it nor did the technical dept called me as per the call scheduled on monday 1pm. And let me tell you i do have a Vodafone prepaid sim of which the internet works completely fine be it in slot 1 or slot 2.

This is the most horrible service i have got and the vodafone custome service is the worst that i encountered. Vodafone is not bothered if they are not providing service as promised they just want to mint money by giving false promises. I am a working woman and i have no time for this nonsense. Still its my requirement so i called vodafone customer care and technical dept almost 10 times, but i dont get any resolution.

Dear sir

1. We are using your network for past 3 years
2. As of now we are unable to meet excess telephone expense
3. We gave this requisition letter to perambur vodafone office before 1 month but there is no proper response and
4. They are informing rules one by one on every visit to the perambur office (We have produced photo copies and soft copies of company details)
5. Kindly provide us the new prepaid card asap for the following numbers

[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected] and
[protected]

Note: if this was lagged further we will not use your service anymore and we totally fed up with your service.

My call recod Details

Dear sir,

I am machindra d khairnar, my mobile number [protected] has been automatic disconnect without any information on me dated on 23rd dec-2016, a have going to nearest vodafone store but your vodafone store keeper not support to me, then i am going to submit my document in our vimannagar vodafone store dated on 24 dec-2016, but still my number not activate so please check and revert me reason for that, otherwise i will complaint to nearest police station. For your kind information. And your vimannagar keeper telling me please deposit 5000 rs for activation this sim card. This vodafone keeper number is [protected].

Regards,

Hello machindra,

Thank you for contacting us. My name is deonandan, and i will be assisting you today regarding service issue for your vodafone number [protected].

I regret for the inconvenience caused to you.

With regard to your concern i hereby confirm that, the service against your number has been deactivated because of document issue.

We request you to kindly contact with vodafone store along with below mentioned documents details for further assistance.

Government issued photo id (Pan card, a, voter's id)
. Permanent address proof (Voter's id, passport)
Local address proof (Mseb bill along with noc from the house owner, rent agreement registered)
One color photograph (Passport size)

On receipt of the valid documents your vodafone number will be converted to prepaid within the 2 hours. Post that, you need to call on 59059 (Toll free) to complete the tele-verification for your vodafone number. After successful tele-verification incoming and outgoing services will be activated within the 15 minutes.

In case if the tele-verification is not done within 30 days from the date of activation, the service on your vodafone number will be disconnected permanently.

Please find below the path of vodafone store details for your reference.

www.vodafone.in - select maharashtra and goa circle - store locator –enter location - find stores.

Your feedback on your vodafone store experience has been brought to the notice of the manager - vodafone store. Our store personnel have been sensitized to your concern and we will do our utmost to prevent a reoccurrence of such an experience.

We value your association with vodafone and sincerely hope that this experience will not diminish our relationship. We request for an opportunity to rebuild your confidence in us.

For future correspondence, you can refer to your service request number: [protected].

Thank you,

Deonandan kumar

Contact numbers:

For any queries call 199 (Chargeable for agent access @ 50p/3min) or +91-[protected] for postpaid and [protected] for prepaid (Standard calling charges applicable)

For any complaints call 198 toll free helpline

Fax number : +91- [protected]

E-mail : vodafonecare. [protected]@vodafone.com

Website : www.vodafone.in

Do not forget to explore “my vodafone application” link http://m.vodafone.in/vfapp that helps you manage all your billing, recharges, data plans, vas & much more!!

On 12/26/2016 6:18 pm; from: satish. [protected]@gmail.com; to: corpcare. [protected]@vodafone.com; vodafonecare. [protected]@vodafone.com; ;? Cc: [protected]@gmail.com; ; subject: [protected];

Dear sir,

I have already submitted the all document on saterday-24-dec-2016.

Today, on[protected] Vodafone has deducted Rs.35/- from my balance
saying I have requested for Tube World Pack. I have not requested any such pack knowingly. On my messaging them
through their toll free number 155223, they say Tube World Pack has been deactivated. But I have not yet received
Rs.35/- back. I request Vodafone to return Rs.35/- as soon as possible.

Main apna document Vodafone store begusarai Bihar me 2 din pahle de chuka hoon lekin abhi tak mera number prepaid me nahi aaya hai plz Help meMain apna document Vodafone store begusarai Bihar me 2 din pahle de chuka hoon lekin abhi tak mera number prepaid me nahi aaya hai plz Help meMain apna document Vodafone store begusarai Bihar me 2 din pahle de chuka hoon lekin abhi tak mera number prepaid me nahi aaya hai plz Help me

I am a vodafone customer.Very often I receive mssg about biscoot pack stating that it has been activated.But on calling the customer help someone says that it has been activated on clicking a link...but truly I dont remember anything about click such links.I have wasted Rs 90 in regard to this pack.I would like to know a valid reason behind this.If I don't get a proper reply from the vodafone officials I would immediately lodge a complaint in the consumer forum.

My name is Pavan, I have been trying to recharge my number [protected] online from the past 5 days, But the number won't recharge. A message saying "recharge declined by operator" simply displays on the screen. Transaction is successful from the banks side, but the operator (vodafone) is continuously declining it. I request you to please help me on this matter, this SIM without any balance is of no use. Please help