Vodafone India Complaints & Reviews

Vodafone has deducted unwanted money and deducted Rs. 70 automatically without any request for subscription. Tube world and Mensworld, Why the hell I'll request for such packs when I don't know about it. Either repay my money back or I just need to switch Vodafone now. It happened before also and When I talked with customer care executive they said Its my fault that I clicked on some links but I didn't. Now I don't know just repay my money back!

Dear Sir/Ma'am,

Mobile No. [protected]

On 27 December 2016 I received a text message from Vodafone stating that I am currently active on VDS ULTRAMOVIES pack (for which I have no idea what it is) and my weekly subscription of Rs.35.00 will be deducted on[protected]. I was shocked after reading this message because I have already activated DnD(Do not Disturb) service on this number so that no one from Vodafone will be able to fraud me by calling or texting me for services and activating it themselves(Like they do it to most of the people).

I called 198 complaint number on the same day and the customer executive told me that the service was activated on 23 December 2016 at 6 am and some minutes through the internet and I have been charged Rs. 35.00 for which I answer him that I was not even awake at that time and I have not even received any message of service activation but after arguments for about 10 minutes he said he will deactivate and refund the money within 25 minutes. Which never happened.. And again on 29 December 2016 I called up the same complaint number asking what has happened then the customer executive said that the service is still on and he will deactivate it and refund me within 30 minutes, he assured me that I will get my money back within 30 minutes.

But till today[protected] I have not received any amount from Vodafone, I have again called on the complaint number three times today but now they are saying that it is too late they will not be able to refund any of my money back, I had also asked them to let me talk to a senior but they didn't agree.

This is a fraud, Vodafone has deducted Rs. 35.00 without my knowledge. And this will be my last experience with Vodafone because I won't be recharging this number again and after this issue resolved I am going to port this number to another company.
I want justice, please help me out.

Kindly check and do the needful.

Best Regards
Mehboob Ali
[protected]

I had logged in a previous request to change my corporate plan, which was exorbitant in itself, to a new plan. My service registration number was[protected].

I got this cycle bill today, which was based on my old plan. When i called customer care, they say no such request was made, hence no plan changes.

Interestingly i find vodafone fleecing their old customers, specially postpaid ones.

I have been paying double the normal prices for too long now. These guys wont change or reduce the prices on our plans. When you want to change, they will push a lot to keep your old overpriced schemes.

I own two vodafone postpaid connection as mention bellow.

1. [protected]
2. [protected]

This is my own connection and i pay for it.

I gave company reference while activate no [protected].

And there after buy another connection bye giving reference of my previous number and not submit any document related company.

But when i want to change plan in my number [protected] company refuse by giving reason that this is company own company pay account.

I gave many time in written that this is my personal number and i pay for this.

But when i mail they give me mail id which is never seen by me and told for mail from this id

But when i request to port out they change my plan.

O what is problem if i send mail of my own id which is registered with my number.

I am able to change plan of my number [protected] which i gave company letter head but unable to change plan of my other number which i not gave any company reference.

Please do the needful as i face problem all time when i want to change my plan.

Regards,

Ramesh jalu

My mobile no is [protected]. Every month i am getting message from vodafone that services are activated on my phone. I didn't make any request to activate this service on my phone. So its very bad practice to activate any paid services without user knowledge.

Sometimes customer service refund my money but some times they are giving false excuse.

Hello vodafone today i have received a sms showing love sutra pack is active now on my vodafone number [protected] & rs.75/- has been deducted but i have never subscribed or requested to any of these services this is 2nd time in this month, as soon as i saw these sms i deactivated these services.. Before this many times this has happened but i didn’t complain thinking might be next time this won't happen but this will be happening often... Kindly refund my account balance & i request u kindly make sure next time before any service is activated on a number a confirmation message should be sent to customers..

I called cust ser on nov 19&23 for activation of data plan and deactivation of sms plan..however, on checking the bill they have nt deactivated my sms plan instaed they deactivated my discount call plan of 49 which costed me more call charges for dec ...on calling cust care regarding the same i was being told that i have to pay the full amount and they cant do anything to it..inspite of knowing that it is their mistake they ppl denied to satisfy mewhich is really pathetic on their part...i wont pay the amount of bill unless they rectify the same or the executive who is responsible bears the expense from his pocket..moreover, the executives never provide correct info.to their customers and mostly hang up thier calls...this is really disgusting...

I have rechaged net packt 1.25GB with unlmitted for 28days, 2G data on date 20.12.2016. 1.25gb Data has been used by me on date 31.12.2016 and ruppes 120/- deducted from my balance. My data to be expired on date 16.01.2017 .
You are requested to do necessary action agaist vodafone and make a arrangenet to return my ruppes 120/- back.

thank you

I am having a Vodafone connection with No [protected] under post paid facility. In this connection I am sorry to inform u that I have not received the monthly bills of any month so far. Every month you are advising only the bill amount but not the details of the bill. Therefore I request you to send the bill in detail every month to my email address.

Vodafone India keeps activating the Tube World pack on my cell phone without any confirmation.
They first activated the service on 23rd Dec 2016 and deducted 35 Rs.
They then renewed the service on 30th Dec 2016 and again deducted 35 Rs.
I then noticed the message and deactivated the service immediately.
Today[protected] again they activated the service and deducted the sum of 35 Rs.

I have lost a total of Rs 105/- because of this useless service getting turned on without any explanation.

Please help me get my refund and get me rid of this ridiculous VAS add on

My number is [protected]

The worst service I haven't seen, I went to Vodafone store for my SIM card replacement, which is located in ongole city, prakasam district, Andhra Pradesh, pin : 523001. They ask me to submit I'D proof and one passport size photo I have submitted them the I'D & photo to them and they give me one SIM card and said it will activate after 48hrs, i said okay and came to my house, and I had waited for 48hrs to activate but the SIM card not activated, I again wait and went to Vodafone store after 72hrs to ask about why my SIM card not activated, they said it will activate in 2hrs sir, and then I came to my house and waited for the activation of my SIM card but SIM card not activated, still am waiting from last 1weak for activation of my SIM card, still no response from the store people they didn't answer me properly, I lost my patience and I have decided to port this number in to another network, I'll wait till it activate after that immediately I'll port my number Into IDEA network, it's not a prepaid number it's a postpaid number, I have wasted my time for this waste and cheap network and their cheap people they don't know how to do service to a customer, worst network,

This is related to mobile mela service that gets activated and charged twice without event prior notice and my consent.

The Mobile Mela service was suddenly activated on 02/Dec/2016 automatically and charged me Rs 60 and again on 01/Jan/2017. When I checked my all SMS then I came to know that this service was automatically activated on Dec/02/2016.

When I call to vodafone customer care, executive told me that this service was activated from Internet and they are not aware of activation of such services.

I never activated mobile mela services from the Internet and deactivated now. But I didn't get my money back.

They are really doing fraud with there own customers for the sack of money.
Please look into this.

I have a 4G sym.
Suddenly since 2 weeks the network connectivity at Kesar Exotica, Sector 10, Kharghar has become extremely poor. people get a msg that my phone is busy/not available even when I am right there. My calls get disconnected every minute or people cannot hear me at all.
Has some tower become dysfunctional? Should I switch to Jio like everyone else I know?

Vodafone has activated it's VAS Vodafone TV on my number without any intimation and has deducted 150rs from my balance. When I called the customer care executive he was very arrogant and was not ready to solve my query.

I had not activated any VAS on my number but still they customer care executive was blaming me that I had activated it.

Vodafone is looting people.
People should stop using Vodafone.

I have received several calls from Vodafone to change my prepaid [protected] to 4G post paid.

As the lady kept on pestering me and said home services shall be provided for collection and verification, I asked her to send her personells.

On 27th Dec, two persons came from Vodafone, collected documents and Rs. 250/ and delivered me vodafone post paid SIM NO. [protected], IMSI No. [protected]. They didn't give any receipt for Rs. 250/ saying within 24 hours post paid shall be activated.

Even after 4 days, my post paid is neither activated nor Rs. 250/ refunded.

I called [protected] wherein one Ankit Singh after putting me on hold for several minutes is now suggesting that I should go to Vodafone store.

If I had to go to Store, what for the vodafone lady kept on pestering me to provide at home services.

Help lines are manned by highly incompetent persons who neither know the job nor have decency.

Vodafone is playing fraud with gullible public by first pestering them on phone and then collecting 250/ fraudulently without giving any receipt.

Dear Sir/Mam,

Greetings!

This complaint is regarding the Vodafone network.

I want to bring your kind notice that my village (Parli) is located near by Anupshahr Tehsil district Bulandshahr, Uttar Paradesh. we face alot issues in network connectivity in all network. Village people (approximate - 1000 people) are using mobile in my village but all facing network problem and call drop problem since last 5 years.

I request to look into the problem.

Hope i will get the positive response from your end.

Thanks,
Mob:- [protected]

My Vodafone # [protected]

Greetings

I have used used your services in Qatar and other countries. Hence I had a very good opinion, but vanished as soon as I started.

Bought on 1st Nov. 2016, returned on 30th Nov 2016.

At the time of purchase, Rs 1, 500/- paid for dongle, informed for the 5 GB I shd pay only Rs. 650/-. Returned the dongle, refused to take it back and paid Rs 650. Again now I recd a bill for Rs. 337.34.

Grateful if you could take necessary action to waive the bill and take back the dongle.

Regards

Muthukrishnan
Mobile # [protected]

Dear Ms. Zillah Vaz/Ms Jacqueline Mundkur,

This is with reference number:[protected] to the complain raised on 28th Dec 2016 which is still not resolved.

Complain: Vodafone has provided the Wifi Hotspot 5 GB data to use at CC Day, I have visited to my nearest CC Day and same is not working since long time. Request was made to Vodafone Customer Care on 28th Dec 2016 to get it resolved.

The executive who has taken the complain was not showing that kind of interest to give resolution. He has asked me to wait for 48 hrs. Today 48 hrs stands complete and same is not resolved. I have called to Vodafone care who are not interested to give me resolution and later after request the call was transferred to the Harinder Singh who is manager.

I have asked Harinder Singh to give me some alternative solution where he was not happy to give any solution and was not ready to transfer the call to his line manager. Several request was made to him to arrange the call back but he refused the same and later after raising the voice he agreed to give a call back from his line manager.

Vodafone has shown sufficient confidence and appointed Harinder Singh as a manager to meet the Vodafone Code of Conduct and Customer expectations. In fact he don’t have courtesy and way to speak with the customer and handling escalated complain quite casually. On what basis Vodafone has appointed such kind of irresponsible manager.

I had worst conversation with Harinder Singh who is the manager and not giving any resolution to the customer. I will appreciate to have a call from very senior manager or from you who has courtesy to speak with the customer and give the resolution

I haven't expected such kind of services from Vodafone, if this is going to continuous practise - I would like to opt for some other service provider. I had opt for Vodafone with several expectation where service from Customer care was topmost priority to have resolution and of course the courtesy to speak with the customer.

My Vodafone Number: [protected]

Appreciate, if you can give a call on the above number.

Regards,
Bhavin

Sir/Madam,

I have been charged for Value Added Services which were activated without my permission for number [protected].
Below are the details:
on 18-Aug-2016 VIP Games Rs 15
on 28-Nov-2016 Video Dictionary Service Rs 35
on 05-Dec-2016 Video Dictionary Service Rs 25 renewed
on 15-Dec-2016 VDS AJDESIBEATS Rs 5
on 15-Dec-2016 Mensworld Pack Rs 35
on 20-Dec-2016 Roots Musicale service Rs 35
on 26-Dec-2016 VDS ULTRAMOVIES Rs 5
on 30-Dec-2016 Roots Musicale service Rs 35
on 30-Dec-2016 vodafoneTV AllChannel pack Rs 3

Please request you to look into the matter and refund the total amount INR 193.

Today, I received a message from vodafone which says that a follo pack has been activated to my account [protected] and a 7 day rental of 35Rs has been deducted from my account but i never requested any such plan.
Therefore, i want you to consider my complaint and I wanted refund to my amount and i want to deactivate that plan ASAP .
My mobile Number Is [protected].