Voltas Complaints & Reviews

I purchase above unit on 23.3.2016 under 1+4 years warranty, thereby meaning that all parts becoming deffective during 5 years from date of purcase shall be replaced by company, however this exclude gas filling & labour Charges.In order to have peace of mind for full five years, I wish to cover the unit under comprehensive warranty, therby meaning that the unit is to be covered for free gas filling, servicing .
On enquiry from Your National Customer Support I have been told that I have to pay the same charges that are applicable for a normal AC under 1 year warranty.I am unable to appreciate the logic behind this uniform charges between 1 yaer warrant & with 1+4 years warranty. I feel there apperas to be some miscommunication between sales & service division.
May, I therefore request you to please get the issue examined once again & adve your final decision.We all know TATA stands for quality & reasonability & hope you would not disappoint the customers who have faith in your brand

This is in reference to my complaint no’s [protected] and [protected] dated 24/07/2016 and 14/09/2016 respectively.

I had purchased air cooler in april 2016 which is under warranty period. I have already complained number of times for swing motor which is not working and when we displace air cooler all wheels came out one after another.

On first visit of your technician, he said company will replace both the parts. On next day a technician came and said the parts of this model are now being out of date and they have been replaced by new updated version which is not compatible with our machine. So, at-least 1 or 2 weeks will be required for replacement of the parts

Call on company technical support helpline number on 24/08/2016 and communicated:

I wait for a long period for any action from company side but not get any response. Thereafter, i called several times to local service team but the number was busy every time and even no call revert was done. Then, i call to company technical support helpline number who connected us with local service manager who said us that rest assured, problem will soon be resolved.

Call on company technical support helpline number on 09/09/2016 and communicated :

After last communication when no technician come to resolve the problem, i again called to technical support helpline who further forward my call to escalation department, service manager who again assured us for service and resolution of problem by today evening. But again, they failed to do so whereas a technician called us on 10/09/2016 and said that he will visit at our home after 30 min to resolve the problem.

After one hour, when i called the technician he replied due to some urgent work he had to go some another place and would be attained my complaint after 3 pm. He reached us near about 4 pm with the lower water tack of air cooler, after review of air cooler and communicated with one of the service manager and he said that parts will be replaced in sometime. Thereafter i also communicated with service manager for the same who said to give the phone to technician and they communicated for the solution of the same
.
The technician taken out the existing swing motor and said that we will resolve it today. Next two days there was no response from their side, so i called to local service manager 13/09/2016 the number was busy, the same thing happened on 14/09/2016.

Call on company technical support helpline number on 14/09/2016 and communicated

After no response from local service center, i made complained against local service team ref. No [protected]. The helpline technical support staff said my problem will be resolved soon.

Call on company technical support helpline number on 17/09/2016 and communicated

After last complaint there was no response from any service center, i put my effort again and made a call to your helpline number. They again took the service manager on call for the same, he said “today is vishwakarma pooja so i can’t do anything today, we will resolve it within next two days”.

After two days the same things happened, no response from local service and technical support helpline. The problem is same as it was on 24/07/2016.

Due to the above problem, i have suffered from one directional air flow of air cooler from more than a month. It is too hard to shift air cooler from one place to another place at home. The cooling capacity is going down after one month day by day. The speed of fan which we were getting initially at speed level number, now have been shifted to speed level no. 3.

From all the above facts and scenario it is quite clear that in a big brand voltas company, there is no complaint tracking system for the solution of customers’ complaint. The product is launched and sold without proper testing. There is nobody in company having proper monitoring of sale after service.

If there is any responsible person in company, take an action asap without making any false commitments.

Job No: [protected]
Bill No: 586
Date:[protected]
Service Company of Voltas - Excellent Services

During the Service of my Water Dispenser the Technician screwed up the hot water Dispenser and now I can't use it any more. After doing that he said " This would require the whole tank to be replaced" . Spoke to his Manager and manager was also not ready to take any action. I guess it better to go with the local Electricians than the people from Voltas who even dont know their own product.

Company should feel shameful with the deeds done by their support.

This is most pathetic customer service ever encountered in my life where Technician screw up customer equipment and company don't do anything about it.

Voltas should be sued in the court of law for this kind of support.

Would make sure I don't buy any equipment from Voltas and make sure i circulate the same message within my friend circle.

YOU SUPPORT REALLY SUCK !!!

I am very frustrated with voltas service issue. This season AC is not working peroprly after various work by voltas. I don't know if voltas does not have good technician, how they exists in a market. I have called so may times to customer care technician comes resolve issue and after few days again AC not working well.

Please resolve my AC issue asap otherwise I will drop mail to voltas CEO.

Respected sir,
I have registered my complaint on 28/08/2016 (Request no. [protected]) as my split a/c internal fan is not working which is just changed by your company on 04/06/2016 after few days the problem remains same. Unfortunately my wife was hospitalize for a week. After coming from hospital i forwarded my complaint by customer care no.[protected] and requested to repair as soon as possible as we need a proper filter air for the patient.
But their is no such immediate action taken till now 14/09/2016. As i have forwarded my complaint many times by above mention no. & so requested their seniors but no action taken. Last visit by your employee is very worst they have not fix my a/c part properly after they gone one of a part of my a/c fall down which breaks my so costly glass show piece.
Its going to be one month for my complaint. I think voltas is a well brand. But when its provide this type of after sales service after paying a heavy billing amt. Of rs. 8700 we feel wast of money to purchase such a brand.
I again request you to provide me a proper service as soon as possible.

Request no. - [protected] on 28/08/2016
Request no. - [protected] on 04/09/2016
After all this now your customer care are not providing me any request no.
As i am request them daily for details please check my account in your system.
I have attache all images of bills & fall down part of a/c.

Regarding my complain no.[protected] is stitt not resolved.Company is unable to supply pcb for ac & my ac is dead till. But company shows that problem is resolved & sent me anew complain no.1 [protected]. This is complete cheeting & Froudism with consumer also with consumer forums. After 28 days my problem is not resolved.m y ac is only 2 year old but. How much time is limit for a complain resolving? Pl. see it.

Hi,

I have raised a complaint with Tata voltas customer car as the gas in my voltas window AC 1.5 ton was out on 8th September 2016. A technician has visited my place and refilled the gas.
There is a little noise in the A/C along with an error display E2 subsequently. I have stopped using it completely as I wasn't sure what the error was.

Please resolve this error.

Thanks,
Phani....

I have a split ac of voltas. Last one month my outdoor unit is too noisy. It is so noisy that i could not use my ac.I have complained to voltas customer care on 2nd sept 2016 .my complain id is [protected]. one technachian visited my house on 2nd sep and told me that the fan motor of outdoor unit is defective and he will replaced it within 4 to 5 days.Today is 13th sept still no service engineer visited my house.when i call to voltas customer care they always said that the engineer will visited as early as possible.Last 15 days i could not swich on my ac.Pathetic service given by voltas company.Pls also note that I have an amc with voltas regarding my ac.now i am thinking that if i have not an amc with voltas then they will replace the fan motor within 2 to 4 days.
Regards
Subhasish Kundu

Wort servicing from voltas ac service center located in delhi, i purchased a 1 ton split ac on april 2016, that runs for 1 year manufacturer warranty, after 5 months o[censored]sing the ac it break down due to leakage of gas. I called the customer care and requested to kindly send the technician in evening as me and my husband both are working, after 3 days of constant communication over call with the customer care executives, manager and the service providers i had to take leave from my office to do the repair and still the technician came at 5 pm in the evening after giving me time for 12 noon (wasted my Leave as well). they blamed the installation team for the leakage and weld the copper wire leakage at the outdoor unit twice in a week that cause damage to my outdoor unit. i can post the current image of burnt outdoor unit but there is no option to attach an image along, not even in the comment box the option is disabled.

Results are not at all satisfactory, AC is still not cooling as much as it does earlier even at the temperature of 20 degree.

The customer care executive stretched the whole complaint till 5 days and still did not apologize and even denied to send a written apology for the inconvenience and trouble i faced because of their bad practices

Kindly REPLACE the Outdoor unit asap.

FAKE PROMISES, UNSATISFIED CUSTOMERS & UNRESOLVED ISSUES THAT WHAT VOLTAS SELLS. very disappointed with Voltas, never suggest to buy.

serial no: 4551956a15k002690
complaint no: [protected]
contact no: [protected]

My ac is not cooling.Regarding it i lodged complain online dated 16/08/16 and compl.no. is[protected] Technicitian told pcb is not working.Service center ordered for part but still they told pl. wait A C is only 2 year old.Many time italk to company toll no. also area head but still it is unsolved.It is complete froadism to customer for post service.Due to this I am facing mentally physically & economically harshment. All childs are sick.due to failure of ac.

Dears,

We had a problem with our air conditioner with last 2 weeks. we complaint your customer care unit located in Kochi, Kerala the contact Person name is Mr. Rahul.S and contact No, [protected] . The complaint no. they given us [protected]. after that one of your authorized Dealer M/s. Prompt Appliance Services, Erayilkadavu, kottayam
staff came and took all parts from last week. after that we are calling your irresponsible & bad manner dealers and the same customer care unit kochi every day 3 or 4 times. there is no proper action and answer from both of them. so we dont want to repair this Air conditioner from your people. kindly instruct them to return all parts at same condition. so will repair with local people instead of the great Voltas.

we hope your prompt action.

Regards,

King backer, changanassery, kottayam, kerala

First of all anyone reading this message do not buy voltas acs. On august 11th i had a failure in my 5 star rated voltas ac used infrequently and less than two years old. I called voltas support and they came and took motor and pcb and said problem to be resolved in two days. Till today there is no response from anyone and i am only told pcb to reach from delhi. Almost one month ac lying idle. I called support several times. I also spoke to regional manager and they are completely useless. If you are from kerala region do not buy because parts have to come from delhi even though i am living in the capital of kerala there is no use. My job number is [protected].

Hi,

The complaint is in relation to pathetic service offered from voltas ac's to me, the only reason i bought the inverter ac was because of it's feature of low electricity consumption. I paid 40 k rs and my external pcb got spoilt in 1.5 years of buying it, when my pcb got picked i got a call from the service center stating that the repair cost would be 20k to which i disagreed and told them that there is no way i am paying them that amount as its the company's fault of creating such low grade products which give away so soon. After few calls from the service center to their higher management the component charge offered to me was 7, 500 rs. I agreed and they informed me that it would take a week to install it (This was after 15 days that they informed me so).

Presently it has been post 2 months i have still not received my pcb and all i get to hear from (Sunny sawant) the person in-charge there is that it would be done in in 3 -4 days time. It has been over 3 weeks since i have been hearing this from sunny but i have not yet received my "new pcb".

I was informed by sunny that my pcb was delivered to the go-down and the complete fitting would be done by[protected], this statement was passed on to me on the 1st to which i asked him to mark me a mail, he failed to mark me a mail and the fitting of my ac did not happen as expected.

On calling him today[protected] he informed me that the fitting would be done on[protected]. To this i got really frustrated and asked him to send me a mail confirming the same, to which he agreed and yet again failed to mark a mail for the confirmation that the pcb is delivered to the ware house and the fitting would commence on or before 09th september.

What i as a customer am frustrated about is when the pcb was delivered to the warehouse what is taking them so long to fit the component? And what irritates me the most is as a consumer why should i have to wait so long for delays. Its been close to 2 months and no concreate solution is provided yet.

Please help

I purchased a votlas vertis 1.5 ton split AC in 2012 . Since then I am getting the complete services done as per the company recommendation
This year I.e in 2016 when I started my AC, it was not cooling .I registered the complaint and the company official ( service center guy ) approached my place but after making 3 consecutive complaints which was a loss of time and money for me
On visiting these people found that there is a case of gas leakage but they could not find any leakage and said that they need to take the outer unit to their service centre where minute leakages inside the condenser can be found if at all any and if found cost of replacing it with the copper condenser would be somewhere around 7500
I nodded in agreement that I will pay for the same
Day after I called them to check the status and they said there has not been any leakage found in your outer unit and we will install it with new gas filled .
When they came my home, surprisingly leakage was found by those very smart people which was not found in a well equipped votlas service centre, then I refused to get it done since now I had a doubt how is it possible
I again mailed the company and made the complaint but every time I get a auto generated mail and the complaint is every time forwarded to that service centre .
Since the company didn't take my problem into account, i myself had to contact the area service manager whose no.was mentioned in the mail
When I talked to this person, he offered me that if you can not pay amount we will get some discount for you for the condenser but I told him that my problem is not about the money but to get my doubts clear about the leakages not found and then found
He even told me that it could be during handling the outer unit, then I said why should I pay for d same .he said ki machine aapki hai aapko hi karane hogi
I even told him that if this kind of incidence is possible where leakages can not even be found inside the service centre, give it to me in writing through mail, he replied in very non professional manner that when he get the time he will reply
Since then I am waiting for his reply
My complaint no.was
SR-[protected]
BSM Mr.Amandeep Singh: [protected]

Hope this time my complaint is attentively listened by company officials

Deepak Kumar
[protected]

Purchased 1 ton voltas 123cya from CROYODEL TRIVANDRUM on 9th April 2016.On August 1 week called for free service ..find out cooling problem..top up the gas .Next day fond out its compressor is not cutting off .Called the service center MICROCOOL Trivandrum, Through customer care ...sensor changed...after that the compressor is cutting off.but AC is not restarting..they told the complaint is due to fault PCB..they came with it, told it is not matching with the indoor unit..now the AC is not at all working..called the service center no proper replay...the voltas customer care is also not properly addressing the issue ...Please guide me ...

My request no:[protected]

issue :blower motor

service men took my AC console before 15 days
yet now I didn't receive my AC machine even though there is no any status update also im so disappointed with their service .i need an immediate action over it. I called to their customer care & service centre several times I didnt get any proper response from them

I purchesed voltas ac 2 ton 3 year ago .. but its not working after 1 year of purchasing .. the main problem is cooling.. i gave many time servics charges.. but still my problem is not resolve .. i paid 45000 for this ' n i get only trouble ... . even i paid 2 times gas charges but there is leekage .. so find the leekage n repair it .. and if there problem in compressor thn change it... pls resolve my problem or chnge my ac .. as soon as possible ...i am your valuable customer'my family use only voltas product but if you want to loose your customer thn its up to you sir...
piyush jain
kota rajasthan
[protected]

I have ac 1.5 ton window.. I have using before 3 month.. But it's not working properly... I have complaint very more time in toll free number but nobody giving response to me... Kindly plz help me... And plz take strict action against voltas... And i have talk to dealer so dealer told me that it's not my mistake u talk in voltas... Sir nobody resolving my complaint.. I am from middle class family and i have invest 30000 so plz replacement my ac

Thxx
Regards
Yasar arafat
[protected]

I purchased voltas window ac it giving very trouble to me. there is no cooling and every time it is repair . no reponse from company side many time i given compliant to voltas customer service no response from tata group . very bad response. don, t buy any product from tata group. they are not suit for present market.very very shame full, pls help me to get Refund of my money
voltas co person full day trying to do its best for a/c to work but it is not working.

I have purchased a voltas cooler having model no.4810017. Now, its fan has broken and i have registered a complaint for the same telephonically via complaint no. [protected] dated 07.08.2016. But till date i have not received any satisfactory reply/solution to my problem.
Myself being a part of tata group, such delayed and irresponsible behavior is not admissible. So, kindly attend the complaint as soon as possible.