Voltas Complaints & Reviews

Respected sir,
I have registered my complaint on 28/08/2016 (Request no. [protected]) as my split a/c internal fan is not working which is just changed by your company on 04/06/2016 after few days the problem remains same. Unfortunately my wife was hospitalize for a week. After coming from hospital i forwarded my complaint by customer care no.[protected] and requested to repair as soon as possible as we need a proper filter air for the patient.
But their is no such immediate action taken till now 14/09/2016. As i have forwarded my complaint many times by above mention no. & so requested their seniors but no action taken. Last visit by your employee is very worst they have not fix my a/c part properly after they gone one of a part of my a/c fall down which breaks my so costly glass show piece.
Its going to be one month for my complaint. I think voltas is a well brand. But when its provide this type of after sales service after paying a heavy billing amt. Of rs. 8700 we feel wast of money to purchase such a brand.
I again request you to provide me a proper service as soon as possible.

Request no. - [protected] on 28/08/2016
Request no. - [protected] on 04/09/2016
After all this now your customer care are not providing me any request no.
As i am request them daily for details please check my account in your system.
I have attache all images of bills & fall down part of a/c.

Regarding my complain no.[protected] is stitt not resolved.Company is unable to supply pcb for ac & my ac is dead till. But company shows that problem is resolved & sent me anew complain no.1 [protected]. This is complete cheeting & Froudism with consumer also with consumer forums. After 28 days my problem is not resolved.m y ac is only 2 year old but. How much time is limit for a complain resolving? Pl. see it.

Hi,

I have raised a complaint with Tata voltas customer car as the gas in my voltas window AC 1.5 ton was out on 8th September 2016. A technician has visited my place and refilled the gas.
There is a little noise in the A/C along with an error display E2 subsequently. I have stopped using it completely as I wasn't sure what the error was.

Please resolve this error.

Thanks,
Phani....

I have a split ac of voltas. Last one month my outdoor unit is too noisy. It is so noisy that i could not use my ac.I have complained to voltas customer care on 2nd sept 2016 .my complain id is [protected]. one technachian visited my house on 2nd sep and told me that the fan motor of outdoor unit is defective and he will replaced it within 4 to 5 days.Today is 13th sept still no service engineer visited my house.when i call to voltas customer care they always said that the engineer will visited as early as possible.Last 15 days i could not swich on my ac.Pathetic service given by voltas company.Pls also note that I have an amc with voltas regarding my ac.now i am thinking that if i have not an amc with voltas then they will replace the fan motor within 2 to 4 days.
Regards
Subhasish Kundu

Wort servicing from voltas ac service center located in delhi, i purchased a 1 ton split ac on april 2016, that runs for 1 year manufacturer warranty, after 5 months o[censored]sing the ac it break down due to leakage of gas. I called the customer care and requested to kindly send the technician in evening as me and my husband both are working, after 3 days of constant communication over call with the customer care executives, manager and the service providers i had to take leave from my office to do the repair and still the technician came at 5 pm in the evening after giving me time for 12 noon (wasted my Leave as well). they blamed the installation team for the leakage and weld the copper wire leakage at the outdoor unit twice in a week that cause damage to my outdoor unit. i can post the current image of burnt outdoor unit but there is no option to attach an image along, not even in the comment box the option is disabled.

Results are not at all satisfactory, AC is still not cooling as much as it does earlier even at the temperature of 20 degree.

The customer care executive stretched the whole complaint till 5 days and still did not apologize and even denied to send a written apology for the inconvenience and trouble i faced because of their bad practices

Kindly REPLACE the Outdoor unit asap.

FAKE PROMISES, UNSATISFIED CUSTOMERS & UNRESOLVED ISSUES THAT WHAT VOLTAS SELLS. very disappointed with Voltas, never suggest to buy.

serial no: 4551956a15k002690
complaint no: [protected]
contact no: [protected]

My ac is not cooling.Regarding it i lodged complain online dated 16/08/16 and compl.no. is[protected] Technicitian told pcb is not working.Service center ordered for part but still they told pl. wait A C is only 2 year old.Many time italk to company toll no. also area head but still it is unsolved.It is complete froadism to customer for post service.Due to this I am facing mentally physically & economically harshment. All childs are sick.due to failure of ac.

Dears,

We had a problem with our air conditioner with last 2 weeks. we complaint your customer care unit located in Kochi, Kerala the contact Person name is Mr. Rahul.S and contact No, [protected] . The complaint no. they given us [protected]. after that one of your authorized Dealer M/s. Prompt Appliance Services, Erayilkadavu, kottayam
staff came and took all parts from last week. after that we are calling your irresponsible & bad manner dealers and the same customer care unit kochi every day 3 or 4 times. there is no proper action and answer from both of them. so we dont want to repair this Air conditioner from your people. kindly instruct them to return all parts at same condition. so will repair with local people instead of the great Voltas.

we hope your prompt action.

Regards,

King backer, changanassery, kottayam, kerala

First of all anyone reading this message do not buy voltas acs. On august 11th i had a failure in my 5 star rated voltas ac used infrequently and less than two years old. I called voltas support and they came and took motor and pcb and said problem to be resolved in two days. Till today there is no response from anyone and i am only told pcb to reach from delhi. Almost one month ac lying idle. I called support several times. I also spoke to regional manager and they are completely useless. If you are from kerala region do not buy because parts have to come from delhi even though i am living in the capital of kerala there is no use. My job number is [protected].

Hi,

The complaint is in relation to pathetic service offered from voltas ac's to me, the only reason i bought the inverter ac was because of it's feature of low electricity consumption. I paid 40 k rs and my external pcb got spoilt in 1.5 years of buying it, when my pcb got picked i got a call from the service center stating that the repair cost would be 20k to which i disagreed and told them that there is no way i am paying them that amount as its the company's fault of creating such low grade products which give away so soon. After few calls from the service center to their higher management the component charge offered to me was 7, 500 rs. I agreed and they informed me that it would take a week to install it (This was after 15 days that they informed me so).

Presently it has been post 2 months i have still not received my pcb and all i get to hear from (Sunny sawant) the person in-charge there is that it would be done in in 3 -4 days time. It has been over 3 weeks since i have been hearing this from sunny but i have not yet received my "new pcb".

I was informed by sunny that my pcb was delivered to the go-down and the complete fitting would be done by[protected], this statement was passed on to me on the 1st to which i asked him to mark me a mail, he failed to mark me a mail and the fitting of my ac did not happen as expected.

On calling him today[protected] he informed me that the fitting would be done on[protected]. To this i got really frustrated and asked him to send me a mail confirming the same, to which he agreed and yet again failed to mark a mail for the confirmation that the pcb is delivered to the ware house and the fitting would commence on or before 09th september.

What i as a customer am frustrated about is when the pcb was delivered to the warehouse what is taking them so long to fit the component? And what irritates me the most is as a consumer why should i have to wait so long for delays. Its been close to 2 months and no concreate solution is provided yet.

Please help

I purchased a votlas vertis 1.5 ton split AC in 2012 . Since then I am getting the complete services done as per the company recommendation
This year I.e in 2016 when I started my AC, it was not cooling .I registered the complaint and the company official ( service center guy ) approached my place but after making 3 consecutive complaints which was a loss of time and money for me
On visiting these people found that there is a case of gas leakage but they could not find any leakage and said that they need to take the outer unit to their service centre where minute leakages inside the condenser can be found if at all any and if found cost of replacing it with the copper condenser would be somewhere around 7500
I nodded in agreement that I will pay for the same
Day after I called them to check the status and they said there has not been any leakage found in your outer unit and we will install it with new gas filled .
When they came my home, surprisingly leakage was found by those very smart people which was not found in a well equipped votlas service centre, then I refused to get it done since now I had a doubt how is it possible
I again mailed the company and made the complaint but every time I get a auto generated mail and the complaint is every time forwarded to that service centre .
Since the company didn't take my problem into account, i myself had to contact the area service manager whose no.was mentioned in the mail
When I talked to this person, he offered me that if you can not pay amount we will get some discount for you for the condenser but I told him that my problem is not about the money but to get my doubts clear about the leakages not found and then found
He even told me that it could be during handling the outer unit, then I said why should I pay for d same .he said ki machine aapki hai aapko hi karane hogi
I even told him that if this kind of incidence is possible where leakages can not even be found inside the service centre, give it to me in writing through mail, he replied in very non professional manner that when he get the time he will reply
Since then I am waiting for his reply
My complaint no.was
SR-[protected]
BSM Mr.Amandeep Singh: [protected]

Hope this time my complaint is attentively listened by company officials

Deepak Kumar
[protected]

Purchased 1 ton voltas 123cya from CROYODEL TRIVANDRUM on 9th April 2016.On August 1 week called for free service ..find out cooling problem..top up the gas .Next day fond out its compressor is not cutting off .Called the service center MICROCOOL Trivandrum, Through customer care ...sensor changed...after that the compressor is cutting off.but AC is not restarting..they told the complaint is due to fault PCB..they came with it, told it is not matching with the indoor unit..now the AC is not at all working..called the service center no proper replay...the voltas customer care is also not properly addressing the issue ...Please guide me ...

My request no:[protected]

issue :blower motor

service men took my AC console before 15 days
yet now I didn't receive my AC machine even though there is no any status update also im so disappointed with their service .i need an immediate action over it. I called to their customer care & service centre several times I didnt get any proper response from them

I purchesed voltas ac 2 ton 3 year ago .. but its not working after 1 year of purchasing .. the main problem is cooling.. i gave many time servics charges.. but still my problem is not resolve .. i paid 45000 for this ' n i get only trouble ... . even i paid 2 times gas charges but there is leekage .. so find the leekage n repair it .. and if there problem in compressor thn change it... pls resolve my problem or chnge my ac .. as soon as possible ...i am your valuable customer'my family use only voltas product but if you want to loose your customer thn its up to you sir...
piyush jain
kota rajasthan
[protected]

I have ac 1.5 ton window.. I have using before 3 month.. But it's not working properly... I have complaint very more time in toll free number but nobody giving response to me... Kindly plz help me... And plz take strict action against voltas... And i have talk to dealer so dealer told me that it's not my mistake u talk in voltas... Sir nobody resolving my complaint.. I am from middle class family and i have invest 30000 so plz replacement my ac

Thxx
Regards
Yasar arafat
[protected]

I purchased voltas window ac it giving very trouble to me. there is no cooling and every time it is repair . no reponse from company side many time i given compliant to voltas customer service no response from tata group . very bad response. don, t buy any product from tata group. they are not suit for present market.very very shame full, pls help me to get Refund of my money
voltas co person full day trying to do its best for a/c to work but it is not working.

I have purchased a voltas cooler having model no.4810017. Now, its fan has broken and i have registered a complaint for the same telephonically via complaint no. [protected] dated 07.08.2016. But till date i have not received any satisfactory reply/solution to my problem.
Myself being a part of tata group, such delayed and irresponsible behavior is not admissible. So, kindly attend the complaint as soon as possible.

Hi sir,
Myself jitin sachdeva. I have purchased an air condition on17th april 2016 from sachdeva electronics jail road, hari nagar.. Model no-voltas wac 183 cy. As per the policy i will get 2 air condition service free of cost in one year. So i have called on customer care on of voltas on 12th august, 2016 and request for the air condition service to be arrange on 14th august, 2016. They agent has made the request and the request no is [protected]. But on 14 th august no one came for the service and nor i receive any call regarding the same. On 20th august, 2016 i called the customer care again to know the status the agent told me that the service person who are suppose to come called on 14 th august, 2016 but no one received the call on [protected]. So i reguested agent to arrange the request again for the service and i also requested that i need to talk to some senior she told me that her senior is busy on another call. And she also told me that i will be receiving the call within 4 hours. But till date i haven't received any call. Such a cheap service the voltas is providing. Its very difficult for me to call and raise the complaint again and again and do take the followups.. I am also sending attach to this mail the bill copy and the confirmation message from volas. Please find the attached files. Kindly see to this matter on urgent basis. It will be really a great help.
Regards
Jitin sachdeva
[protected], [protected]

Last year i bought 1ton voltas split ac.. Till now not a single free service has been given to me by the company who promised to give free maintainence service of three in a year.. So i kindly request to help me out in this matter.. So that i can trust on the company s service policy in future... Consumer satisfaction should be kept in mind by the company..

Complaint no is [protected]
After doing many call to ure customer care
My issue is not solve
Very bad to say ure company is no good enough for any appliances

And this is gone worse when ure service centre does not having any board of voltas

I lodged a complaint on 16th Aug stating that there is an issue with the cooling of the AC.I got a revert back email at 5:15 pm on 16th august mentioning the name of the ASM - Vijay Kumar along with his contact details stating that the complaint will be resolved in 24 hours.(SR# number [protected] ).I also got a call on which i mentioned that the engineer visit should be done before lunch at any cost and i was given an assurance for the same.On the same call i was told there is no visiting charges.Now the series of events happened like this :

1. on 17th August, after waiting till 1 pm when i finally called the ASM, he had no clue where the engineer was..After kept me on hold and a tedious cordinations he told me that Engineer will visit at 3:30pm(which isnt before lunch by an means)
2. Engineer visited and diagnosed that the issue is gas leakage and cant be rectified on the same day.Also, committed to get the AC picked in the morning (around 11)next day (18th Aug) and installing it back on the same evening.When asked about the charges he said its 2050 INR however you will have to pay 350 INR right now as visiting charges which is included in 2050, Remaining can be paid once the service is done (1700)
3. when i didnot recieve a notification till 11, i called d same guy who had visited a day before and he had no clue as to why AC hadn't been picked up.First he gave some other number, which was switched off.then, he asked me to call back meanwhile he can confirm, when i called back i got to know that the Pick up Driver is on Leave and it will be picked up the next day (19th Aug).
4.When i said this is extremely wrong as i have office to attend and had already taken an off on 17th because o[censored]r delay in visit, he committed that AC will be picked up on the same evening (18th Aug)
5. Now i have been calling the Engineer since 5:30 neither he is taking my calls nor anybody has come to visit my place to pick up the AC.
6. Finally i called Customer Care just to know the status, first the Rep said he will forward the complaint and it will be resolved soon, he also said that the visiting charges are 250INR and AC repair charges are 1800 INR.Now, when i insisted to give me the TAT, he said there is no timeline for such things and escalated the call to his Senior who again said that he is trying to contact his senior but his senior isnt responding either hence, he has arranged a call back.When asked if i would get a call back today he again said not sure, may or may not.

Now my issue is 1. Why do u give fake timeline commitments to Customer.2.Where is the Customer service when a simple thing like leaking gas cant be cured in a day and a half.3. Do you think customer is sitting idle and at home to just keep waiting for your Executives. 4. If you have given a time for the step 2 in complaint resolving process, and if at all you arent able uto fulfill the same, Arent u supposed to inform Customer about the same instead of Customer taking follow ups . 5. When Customer is trying to contact you ASMs' number is not answerable, Technician is not answering the phone, What should poor customer do?? 6. What about those 350 rs i paid to the Engineer (coz i dont have the patience to wait for Voltas, i have booked the service/gas refilling from some local technician now)

Tell me who is going to pay for this loss of money when i took an off from my work to get this AC repaired