Voltas Complaints & Reviews

Voltas ac i am really sick with voltas my compress is failed not they are asking me bill which i misplace.In compress its clearly mentioned 2013 date then also they required bill. They have record then also they just want to charge us i am really unhappy with voltas they should corporate just want money that's all "will advertise voltas as one of the worst serivce if you don't help us out"
My no. [protected]

Kindly look into this ASAP, I am feeling that I have got ditched by VOltas by providing me a fault product or not responding and providing me a solution.

The dealers are not responding properly. Take this into HIGH PRIORITY and sort this out.


Product details: 1.5 Ton Split AC Model no. 183SY

Date of purchase and purchase from: M/s.Sri Karthika Enterprises, Chennai 37 vide invoice no. SKE/15-16/053 dated 6.8.15.

Issue facing: Ever since purchased it has not been functioning properly. On made complaint Service provider M/s. Kalki Enterprises, chennai-95 (vide their complaint no. 860 dt.26.5.16 )dismantled the AC and kept with them for few days returned fixed and told us that the problem has been sorted out. BUT WE FOUND THAT NOTHING HAPPENED THE AC IS IN SAME CONDITION WITHOUT PROVIDING ANY COOLNESS.

Kindly look into the matter and sort out at the earliest; as we have UTMOST TRUST ON VOLTAS since it is one of the leading brands in our country.

Complaint Number: SR#[protected]

Address:A.Janakiraman, Door no. 83, Pillair Koil Street, Golden George Nagar, Nerkundram, Chennai-600107 Land line:[protected], Mobile no:[protected].

We need a solution for this issue. Your dealers are suggesting us to wait for two more months and then summer season will go. I dont think this is an appropriate reply from Voltas Dealers.

From:
Amit makhija
60-neelkanth vihar, near ravi darshan scty
Maya cinema road, kubernagar
Ahmedabad. Gujarat 382340
Mobile no. [protected]
Dt. 28th june 2016

To.
Sanjay johri
Ceo - voltas limited


Voltas limited
Voltas house
'a' block
Dr. Babasaheb ambedkar road
Chinchpokli
Mumbai 400 033
[protected]
[protected]


1. I purchased new split ac 1.5 tone on 4th may 2016. (Bill attached)

2. Within month swing feature stopped.

3. Complained lodged.

4. Technician sachin came from ahmedabad. (Mobile no. [protected]) on 18th june 2016.

5. He took away swing motor for replacement.

6. 10 days passed.

7. Yesterday i called him. He told he is on leave.


I am surprised a reputed company like you, render such poor service.

I am very sad. Has i made a mistake to buy your ac?

Pl. Do the needful and get me my ac repaired today.


Thanks
Amit makhija
Ahmedabad.
[protected]

C. C to
Voltas limited
301, shivalik corporate park
132ft ring road, satellite,
Ahmedabad-380 015
[protected]
[protected]

I have 2 service call. 1st call registered on 12th june and the call number is:[protected]. And 2nd call registered on 22nd june and the call number is: [protected]. None of this call being attended and i am just fed-up calling your service center. Could anyone let me know if this service calls will be attended at all or not.

Regards,
Arunangshu de.
[protected]

Sir,

We have purchased 2 (Two) split ac in 2014.
From the day of purchased to till date the ac is not working properly and its cooling system has been failed.

I have lodged so many complaints in past but till date the problem has not been solved.
Every-time the engineer said that gas is not there in ac and ac required to fill up gas. We have paid many times the ac gas charges for gas refilling charges.

We have also observed that your engineer doesn't wants to work for your company and always misguided us for there own benefits.

Pls look into to the matter at the earliest.
Should you require any clarification, please feel to revert.

Regards
Ca gopal bansal
[protected]
[protected]@gmail.com

I have purchased voltas split ac last year in july, and within a year i have complained three times, they didn't even come on time and their product and service is worst. I still have the newly ac not cooling after three services.

It feels like i have made a very big mistake by purchasing voltas ac as i have a garment store and my customer is also feels very upset by ac performance.

I need a quick resolution for this from voltas team.

Sumit

This is the service request and it's pending from several week your name says dehradun is not serviceable. I don think he is in his senses. Also one day some other guy from voltas called and asked my address but never appeared think he was lost in small town like dehradun.
This shows the genuineness of voltas. Regretting decision of buy this low class product.

Sir
The complaint already registered for voltas ac at your helpline no. [protected] and telephone no. [protected] vide complaint no.[protected] on 20/06/2016 mr. Manish (Mob. No.[protected]) visited the premises with assurance that he will visit again.
Mr. Manish was again contacted at mobile no. [protected] but it was informed that he is on leave. Very careless attitude. No body is attending the complaint inspite of repeated reminders at above cited helpline.
Kindly look into the matter on priority.
Regards
Devinder kumar
222 a, rishi nagar
Humbran road
Ludhiana (Pb)
Mob. No. [protected].
Mob:[protected].

Dear sir,

Need your intervenes i have purchase 01 pcs voltas air cooler dt:14.04.16
Model no- desert cooler 60l ve-d60m,
Serial no- 4810014b16a002641

My cooler wheels are not working, it is open condition, i had complain to voltas customer care complain no-[protected] but this complain id not problem has been resolve, again complain dt: 01.06.16 complain no-[protected] for the same, as per my complain both time your service engineer visit my home and repair cooler wheels but both time front of your engineer cooler wheels not fitted in proper position again it is broken. Till the same day my problem is not solve yet also your service engineer not attend this call again not recv. My phone also not provide me job sheet he told me your call has been open so not need in job sheet.Also he told me that he not resolve this case direct contact with voltas team.Already send mail to service head dt:22.02.16 but till now not receive any confirmation

So kindly suggest what can i do?? Your suggestion would be require there after i will complain in consumer forum.

We got a Voltas AC on 4 June from Reliance digital. Just a week after installation the AC started acting up and had cooling issues on 17 June. There was no cooling at all. After registering a complaint with the company, i was told that the motor was defected and mind you, all of this within a week of purchasing the AC. When i told them to replace the AC as it was way too early to get spoiled, they in fact told me straight that I would keep calling and the AC still would not get replaced. I finally settled to changing the motor which they said would get fixed within 2 days. And now, they brought me a motor that was too small for the AC. I am getting pathetic service from the company and i feel cheated and wronged. The company has been harassing me since day 1 and i desperately need a solution. I even doubt whether the motor that i am scheduled to get will be of any use to me.
Brishti Mukherjee
[protected]

Hi Team,

I have a long-term customer relationship with Voltas and I know the brand by its quality and service. However to my utter dismay the technical team doesn't carry proper skill sets. I am a Chartered Accountant and a lawyer by profession and I work with a one of the largest MNCs. I do not get time to follow up with technical consultants. In the end week of May, my AC stopped cooling effect. I have a small kid at home and it was scary to listen to such kind of noise. I immediately called your technical consultant. I could have choosen to call a local consultant from a nearby shop, however I trust your brand and skills, therefore called the Customer Care. Your consultant (Ravi) visited my home after couple of days and told us some technical errors of gas leakage and all and un-installed it and delivered it after repairing. They charged us Rs. 5100. The moment he went the same problem cropped up and we called the customer care where they said they will send a senior technical consultant. RP Singh from your technical dept visited us that but could not rectify the problem. Next time he sent another consultant but in vain.
The fourth consultant (Deepak) also visited recently, however couldn't diagnose the problem. I would like you to understand that we are suffering because of all this un-fruitful visits and if we cannot use an AC during the summers, then whats the use. The problem has not been rectified rather aggravated as now it doesn't have a cooling effect and it stops suddenly after making a loud noise. We asked our electrician and he is of the view that the AC is impacting the MCB and it might give a short circuit in case you operate it again and again. I would like you to answer me immediately and get the same rectified asap. I would not tolerate in case the situation becomes worse by giving a short circuit when I have a small kid at home.

Regards
Sunita Malhotra
+[protected]

Hi we purchased tata voltas 1.5 ton ac in 2012. Now few days back its swing stopped working. I asked for repair from company. They send 2 guys those boys opened ac, checked it and said swing motor needs to be replaced. They said it will cost us 550 rp in addition to 400 rp company's charges. I agreed and 2 days later they brought swing motor that did not work on ac. And they gave me explanation that it does not belong to this ac. So this time they took original faulty swing motor of my ac, so that they can buy same one. Then today two guys came with swing motor which they fitted and were about to leave when i asked them to check it, it did not work at all. Then they opened ac and removed this so called new motor, when i saw it was old greesy motor which they claimed to be new. Then they said they will fit ac and bring new one, after struggle of 30 mins they could not assemble ac and left it opened and promised me that they will return in some time. But now it's 10 pm and they never came back. And i called their boss who works for voltas company i told him about situation and faulty old motor he hung up phone twice. When i called voltas on customer service no they did not give me any satisfactory response. And now in this hot day my mother who is an cancer and heart patient is suffering because of their negligence. Here i will be posting pics of the old greesy swing motor which they claimed to be original and new. And also i paid 550 rp for this old motor. Along with that i will post pic of the ac and in which condition they left our room and ac.

Dear voltas,
We are from pink city, shop no.06, mahavir market, ostwal, boisar.
Voltas a/c 1.5t-sac 185cya. Voucher no. Ord1730351. Dated: 8/8/2015

This is to inform you we are really upset due to your dealer snehanjali in boisar. We have complained so many times about cooling of our ac. But still its not cooling. We are facing this problem since 4 months as due to this we are facing our business loses. As we are having our clothes ladies shop. All the customers are feeling irritated due to hot in our shop. Today i went to snehanjali & talked to the person he misbehaved with us. He told if you want good cooling then you will have to pay for it. Why should i pay for that? He started shouting on us? & at the time of purchasing we asked him that whether you are giving us outer of alumimium or copper. As we want copper only & he commited us that it is copper only 5 star. But today i came to know that it is aluminium. Plz try to make permanent customer. Sirf chipkane ka kaam mat kro. Kyunki paise ped pe nhi ugte. Now what to do wth that ac. As he has committed us wrong. He has lied to us. He also told tht ki ye hamara kaam nhi hai ki hum jaake dekhe. Ye apko kaam karwa ke lena hai. But if we could have beeen technicians then we do we have called up your technicians. The same thing has been happened with my father alsso. Plz try to solve it as soon as possible or else i will take some other actions. The name of voltas is very excellent in market. Thats why we took your companies ac. Due ti this people your voltas is going to suffer & ur name is spoiling. Hope you will solve it asap.

Hello there, purchased a split ac in 2012 mid, after heavy persuasion from viveks chennai sales person that this voltas 1.5 ton split ac with aluminium coil cools faster, durable etc etc. Within 3 years, ac is broken down, and i am told that the coil is gone. (Gas leaks frequently). I am told now that i need to pay 11000 to replace the coil. I have 5 other acs in my house, purchased at same time, all of which are spic and span. Beats me, why would such an important part of the ac break down so quickly. And to replace at almost 50% cost of ac seems unfair
Could you please help resolve? If it was not a durable coil why were we duped into buying it under claims of "good" in the first place?

Complaint about A.c
I am very constraint to express my deplorable situation regarding the faulty working of AC. It seems that Ac is having snag in it. The erratic working of the AC has created a lot of inconvenience. This infact represents a dismal picture regarding your organisation.

Voltas needs no introduction. It enjoys an enviable position in electronics. Your organisation is on culmination but the supply of accessories doesn't go well with the reputation and goodwill you enjoy in the market. Hope You will comprehend with us. I hope you will not give a cause of inconvenience to your old and bonafide customer and try to rectify our grievances. Do the needful earlier the better.

Your sincerely
Naveen Takkar
[protected]

Sahil enterprises booked my 01 no voltas ac on 12.06.2016, but still they have not delivered till date. And only giving assurance. I already submitted 40, 000.00 advance. Now please take your action.

Sanjay singh
(M) [protected]

Address of dealer given below
Sahil enterprises
13/14, shivaji complex, navjeevan vihar,
Po:vindhyanagar,
Distt: singrouli (Mp)
(M) [protected], [protected]

Voltas customer service - unresponsive & insensitive
Request no [protected]
This complaint was lodged on 1st june'16. We had shifted recently and had also shifted our voltas ac 1.5 ton split ac (Bill attached). Ac was working fine in our old house. When we got it fitted in our new house it started working but after half an hour was not cooling.

We contacted your customer care and lodged a complaint, your technician came to inspect and said that gas was finished in ac. He took another appointment for 5th june, came for filling of gas. To my utter disappointment, both the technicians seemed so clueless about the procedure, they kept doing trials and trying different ways to get the gas filled. They charged 2200/- and did not provide a receipt for the amount. After filling gas, ac seemed to cool for 5 min and again stopped. Ac is not cooling again, i think gas was not the problem at all. I have again lodged complaint with your customer care on 5th afternoon, waiting to hear from you. I am feeling duped in the entire process having paid for a problem which might not be a problem at all.

I have been calling customer care repeatedly, total approximately 25-30 times with no one returning my calls. The franchisee appointed by voltas makes false promises of sending techinician and then switches off its mobile. (Unique services). I am cursing the day we decided to go in for a voltas ac vs others.

I have got a local ac mechanic to check on ac and he cleared that compressor has problem, there was no problem of gas shortage in first place. So i have been duped in the entire process.

Weather has been so harsh and ac not working is making it worse.

We purchase desert cooler (Va-d70m) voltas air cooler from paras enterprises navyug market ghaziabad, from the day of purchase this product we are complaining about it efficiency of cooling air, we spend 13.5k rupees for buying this product and still my reason to purchase this product is not solve, we do many complaints in votas service centre but they always ignore the main problem that cooler is not give a cool air at the front of it, they says we check unit is working fine motor is working fine, let me explain one thing that the function of this cooler is blowing the cool air out of it, if it not send a cool air then how you guys say that the cooler is working fine.

Dear all, we just want want a solution to our problem, request you to address

Regards

Vineet rathi
[protected]@mantratec.com

Voltas is a fraud company and a scamster.It has stolen my money.

I purchased a Air Cooler from voltas.It was making a lot of sound so i registered a complaint on[protected] no.[protected] till now my problem has not been solved.
Here they try to show how much they care about a customer.But in reality i have written several mails never got any reply.
I daily call the service centre they keep me hold for almost 20 minutes than they tell me they are unable to contact the authorized person they will call me back.Never got a call back from the fraud company.

They are supposed to provide service only for four months of summer they can't even do that.

I used to be a supporter of Voltas till i experienced the worst service.Never in my life i am going to purchase any Voltas Product.This is the only reason their market share is decreasing.Not long before it is going to shut down.

Team,

I bought voltas split ac 1 tonne from ashoka trading sec 16 faridabad on 10 april'16.

On 2 june, cooling of my ac decreased tremendously and became minimal.. I contacted voltas customer care and raised the ticket #[protected].

Service guys inspected ac and mentioned that gas has finished and refilled the gas but the cooling issue remained as it is.

We again raised the complaint on 4 june'16- #[protected] and mr. Dheeraj's emplyoees as well as mr. Ravindra visited and examined ac several times. No resolution came out. They then mentioned that there is defect in ac and it will be replaced.

My ticket was closed without any resolution and all i get to hear from service centre is they have forwarded the request for replacement.

I have no information since 9 june'16 if my request is being processed or they are working on getting us the resolution or when would i get the replacement.

I am highly unsatisfied and disappointed with their service.

I have gone through lot of harrassment and inconvenience because of this poor service.

I want to get my ac replaced asap or my money refunded.

Regards
Kamal malhotra
[protected]@gmail.com
[protected]