Voltas Complaints & Reviews

I have purchase Voltas split ac 183dya vijay sale, vijay sale sale staff is bed dealing product kuch aur delivery products kuch aur, after purchase services are very poor, 4 times visit engineers but no solutions, problem was same hear, not work ac, no cooling, please not buy any products in vijay sale, vijay sale not good electronic sellers. Not properly help customers, cheat for customers please againnot buy any electronic products vijay sales my experience are not good.
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I bought a new voltas split AC from flipkart two months ago. The product got delivered in time thanks to flipkart. Called voltas customer care and ask them to send a person for demo and installation.no one came. Almost three times I requested and almost two weeks got over they didn't come. Finally flipkart sent their guys to install the AC. Now for indoor cleaning I called voltas and still they didn't send any person. I have never seen such a worst company in my life. Guys please don't buy voltas.

My request number: [protected]

Cooler is not working on[protected] and i logged complaint on[protected]. customer care ([protected]) and services center people just playing with the me, whenever i called to customer care center they just telling me and hold my call saying this, we are transferring your call to our senior. once senior attend my call same thing is repeating. nobody visited yet.

Please i'm requesting to you look into this matter on high priority.

I am very sorry to inform you that your service centre staff of patna are really unprofessional and careless regarding customer service. I have purchase one inverter AC on 29-06-16 but still the installations of the same is not compleated. Matter is not only this, the service centre staff called me and given time three times yesterday but failed to come to installation site. Today also they have given time at morning 8am but failed to come and not receiving calls. I have wasted my two days gust for mere work of installation of AC.
Even a cheap company AC with good service is better than this.

Gyan patel
[protected]

I bought Voltas Window AC 2 years ago. Since then I am facing gas leakage problem.

Recently in Apr 2016 servicing was done and gas was filled up after too many followups. But again in Jun 2016 there was gas leakage, therefore, cooling was not working.

I registered the complaint (Complaint ID : [protected]). But till now I have not received any communication from the service centre. On calling Customer 3 times, they gave the service centre number but no one is picking the phone[protected].

This is probably the worst service which I have encountered on dealing with various other companies like Samsung, Haier etc.

Its too hot in Noida and its already 3 days...by when can i expect any response and resolution of the issue? Its not even 2 months since the gas was filled up and repairing was done and AC is not cooling anymore...why there is so frequent gas leakage...I got the assurance after servicing that it will run smoothly for long time. Moreover, if you guys dont repair properly in the first attempt and do servicing of gas pipes so frequently then it will corrode very quickly and then you guys will say whole gas pipe need to be replaced...this way you are sucking our hard earned money.

Check and resolve my issue asap and also improve your services.

I have placed an request for AC servicing for My VOLTAS-125CY 1.5tonn, on
21-jun-16, with req no: [protected]. I was said that my request will be resolved within 24 working hrs. but even after 1 week no mechanic visited my place for AC servicing, when again asked customer care for reason behind this delay work, they apologized and assured me that my complaint is taken under high priority, and at any cost will send an mechanic within another 24 working hrs. but even after 2 days i.e working 48hrs completed no mechanic visited my place nor i received any call back from company. again today[protected], I again called up company customer care on their toll free no: [protected], I again asked them the reason behind this delay, and had warned them that I will take this issue in consumer court, they are not at all feared about complaining in Consumer Court they again apologized for their delayed, and said me they will arrange an call back within 4hrs but still no result. now what should I do. ?

To date - 01/07/2016
The voltas limited
Sub: customer complaint letter
Dear sir,
I am writing this letter i order to lodge an official complaint against mr ajoy ghosh [protected] (Loknath service center) debinagar, raiganj, u/d. Customer (Name:krishna pada saha roy, birnagar, raiganj, ph:[protected]) buy a voltas splite airconditioner 245dye from biswajit furniture on dt:12/01/16 invoice no - 2805. There after lodge a complain for airconditioner free servicing. Login is getting mr ajoy ghosh are leave to customer point and he not able to work doing her job however dealer are provide a microtek stabilizer. He dismantling this stabilizer and say to the customer sac gas are leaked. Thereafter he says to customer sac gas is filled then it is chargeable rs: 2000 (Rupees:two thousand only).
I would request you to take the appropriate action on this matter. I look forward to receiving your response with in seven days. If there have no action i will take legally action.

Krishna pada saha roy
Yours faithfully

Never buy voltas ac
I purchased 2 ton voltas office on 19.06.2016. From the day of installation it is not at all functioning. I made a no of verbal request to the dealer either to repair or to replace the ac but no any solution was provided to me. On 25.06.2016 i lodged online complaint regarding the problem. The request id was [protected] but to no avail. I once again made online complaint on the very same day. Request id provided to me was [protected]. Again my problem was not resolved. To my disappointment i received a fake message from the company that my problem was resolved. Alarmed by the fake response i again made online complaint dated 28.06.16 with request id [protected] but as usual my problem has not yet been resolved. I made a no of email at the company but no any solution was provided to me.

Voltas ac i am really sick with voltas my compress is failed not they are asking me bill which i misplace.In compress its clearly mentioned 2013 date then also they required bill. They have record then also they just want to charge us i am really unhappy with voltas they should corporate just want money that's all "will advertise voltas as one of the worst serivce if you don't help us out"
My no. [protected]

Kindly look into this ASAP, I am feeling that I have got ditched by VOltas by providing me a fault product or not responding and providing me a solution.

The dealers are not responding properly. Take this into HIGH PRIORITY and sort this out.


Product details: 1.5 Ton Split AC Model no. 183SY

Date of purchase and purchase from: M/s.Sri Karthika Enterprises, Chennai 37 vide invoice no. SKE/15-16/053 dated 6.8.15.

Issue facing: Ever since purchased it has not been functioning properly. On made complaint Service provider M/s. Kalki Enterprises, chennai-95 (vide their complaint no. 860 dt.26.5.16 )dismantled the AC and kept with them for few days returned fixed and told us that the problem has been sorted out. BUT WE FOUND THAT NOTHING HAPPENED THE AC IS IN SAME CONDITION WITHOUT PROVIDING ANY COOLNESS.

Kindly look into the matter and sort out at the earliest; as we have UTMOST TRUST ON VOLTAS since it is one of the leading brands in our country.

Complaint Number: SR#[protected]

Address:A.Janakiraman, Door no. 83, Pillair Koil Street, Golden George Nagar, Nerkundram, Chennai-600107 Land line:[protected], Mobile no:[protected].

We need a solution for this issue. Your dealers are suggesting us to wait for two more months and then summer season will go. I dont think this is an appropriate reply from Voltas Dealers.

From:
Amit makhija
60-neelkanth vihar, near ravi darshan scty
Maya cinema road, kubernagar
Ahmedabad. Gujarat 382340
Mobile no. [protected]
Dt. 28th june 2016

To.
Sanjay johri
Ceo - voltas limited


Voltas limited
Voltas house
'a' block
Dr. Babasaheb ambedkar road
Chinchpokli
Mumbai 400 033
[protected]
[protected]


1. I purchased new split ac 1.5 tone on 4th may 2016. (Bill attached)

2. Within month swing feature stopped.

3. Complained lodged.

4. Technician sachin came from ahmedabad. (Mobile no. [protected]) on 18th june 2016.

5. He took away swing motor for replacement.

6. 10 days passed.

7. Yesterday i called him. He told he is on leave.


I am surprised a reputed company like you, render such poor service.

I am very sad. Has i made a mistake to buy your ac?

Pl. Do the needful and get me my ac repaired today.


Thanks
Amit makhija
Ahmedabad.
[protected]

C. C to
Voltas limited
301, shivalik corporate park
132ft ring road, satellite,
Ahmedabad-380 015
[protected]
[protected]

I have 2 service call. 1st call registered on 12th june and the call number is:[protected]. And 2nd call registered on 22nd june and the call number is: [protected]. None of this call being attended and i am just fed-up calling your service center. Could anyone let me know if this service calls will be attended at all or not.

Regards,
Arunangshu de.
[protected]

Sir,

We have purchased 2 (Two) split ac in 2014.
From the day of purchased to till date the ac is not working properly and its cooling system has been failed.

I have lodged so many complaints in past but till date the problem has not been solved.
Every-time the engineer said that gas is not there in ac and ac required to fill up gas. We have paid many times the ac gas charges for gas refilling charges.

We have also observed that your engineer doesn't wants to work for your company and always misguided us for there own benefits.

Pls look into to the matter at the earliest.
Should you require any clarification, please feel to revert.

Regards
Ca gopal bansal
[protected]
[protected]@gmail.com

I have purchased voltas split ac last year in july, and within a year i have complained three times, they didn't even come on time and their product and service is worst. I still have the newly ac not cooling after three services.

It feels like i have made a very big mistake by purchasing voltas ac as i have a garment store and my customer is also feels very upset by ac performance.

I need a quick resolution for this from voltas team.

Sumit

This is the service request and it's pending from several week your name says dehradun is not serviceable. I don think he is in his senses. Also one day some other guy from voltas called and asked my address but never appeared think he was lost in small town like dehradun.
This shows the genuineness of voltas. Regretting decision of buy this low class product.

Sir
The complaint already registered for voltas ac at your helpline no. [protected] and telephone no. [protected] vide complaint no.[protected] on 20/06/2016 mr. Manish (Mob. No.[protected]) visited the premises with assurance that he will visit again.
Mr. Manish was again contacted at mobile no. [protected] but it was informed that he is on leave. Very careless attitude. No body is attending the complaint inspite of repeated reminders at above cited helpline.
Kindly look into the matter on priority.
Regards
Devinder kumar
222 a, rishi nagar
Humbran road
Ludhiana (Pb)
Mob. No. [protected].
Mob:[protected].

Dear sir,

Need your intervenes i have purchase 01 pcs voltas air cooler dt:14.04.16
Model no- desert cooler 60l ve-d60m,
Serial no- 4810014b16a002641

My cooler wheels are not working, it is open condition, i had complain to voltas customer care complain no-[protected] but this complain id not problem has been resolve, again complain dt: 01.06.16 complain no-[protected] for the same, as per my complain both time your service engineer visit my home and repair cooler wheels but both time front of your engineer cooler wheels not fitted in proper position again it is broken. Till the same day my problem is not solve yet also your service engineer not attend this call again not recv. My phone also not provide me job sheet he told me your call has been open so not need in job sheet.Also he told me that he not resolve this case direct contact with voltas team.Already send mail to service head dt:22.02.16 but till now not receive any confirmation

So kindly suggest what can i do?? Your suggestion would be require there after i will complain in consumer forum.

We got a Voltas AC on 4 June from Reliance digital. Just a week after installation the AC started acting up and had cooling issues on 17 June. There was no cooling at all. After registering a complaint with the company, i was told that the motor was defected and mind you, all of this within a week of purchasing the AC. When i told them to replace the AC as it was way too early to get spoiled, they in fact told me straight that I would keep calling and the AC still would not get replaced. I finally settled to changing the motor which they said would get fixed within 2 days. And now, they brought me a motor that was too small for the AC. I am getting pathetic service from the company and i feel cheated and wronged. The company has been harassing me since day 1 and i desperately need a solution. I even doubt whether the motor that i am scheduled to get will be of any use to me.
Brishti Mukherjee
[protected]

Hi Team,

I have a long-term customer relationship with Voltas and I know the brand by its quality and service. However to my utter dismay the technical team doesn't carry proper skill sets. I am a Chartered Accountant and a lawyer by profession and I work with a one of the largest MNCs. I do not get time to follow up with technical consultants. In the end week of May, my AC stopped cooling effect. I have a small kid at home and it was scary to listen to such kind of noise. I immediately called your technical consultant. I could have choosen to call a local consultant from a nearby shop, however I trust your brand and skills, therefore called the Customer Care. Your consultant (Ravi) visited my home after couple of days and told us some technical errors of gas leakage and all and un-installed it and delivered it after repairing. They charged us Rs. 5100. The moment he went the same problem cropped up and we called the customer care where they said they will send a senior technical consultant. RP Singh from your technical dept visited us that but could not rectify the problem. Next time he sent another consultant but in vain.
The fourth consultant (Deepak) also visited recently, however couldn't diagnose the problem. I would like you to understand that we are suffering because of all this un-fruitful visits and if we cannot use an AC during the summers, then whats the use. The problem has not been rectified rather aggravated as now it doesn't have a cooling effect and it stops suddenly after making a loud noise. We asked our electrician and he is of the view that the AC is impacting the MCB and it might give a short circuit in case you operate it again and again. I would like you to answer me immediately and get the same rectified asap. I would not tolerate in case the situation becomes worse by giving a short circuit when I have a small kid at home.

Regards
Sunita Malhotra
+[protected]

Hi we purchased tata voltas 1.5 ton ac in 2012. Now few days back its swing stopped working. I asked for repair from company. They send 2 guys those boys opened ac, checked it and said swing motor needs to be replaced. They said it will cost us 550 rp in addition to 400 rp company's charges. I agreed and 2 days later they brought swing motor that did not work on ac. And they gave me explanation that it does not belong to this ac. So this time they took original faulty swing motor of my ac, so that they can buy same one. Then today two guys came with swing motor which they fitted and were about to leave when i asked them to check it, it did not work at all. Then they opened ac and removed this so called new motor, when i saw it was old greesy motor which they claimed to be new. Then they said they will fit ac and bring new one, after struggle of 30 mins they could not assemble ac and left it opened and promised me that they will return in some time. But now it's 10 pm and they never came back. And i called their boss who works for voltas company i told him about situation and faulty old motor he hung up phone twice. When i called voltas on customer service no they did not give me any satisfactory response. And now in this hot day my mother who is an cancer and heart patient is suffering because of their negligence. Here i will be posting pics of the old greesy swing motor which they claimed to be original and new. And also i paid 550 rp for this old motor. Along with that i will post pic of the ac and in which condition they left our room and ac.