Voltas Complaints & Reviews

Dated: 13/03/2016

To,
The Manager
Voltas Ltd,

SUB: NOTICE BEFORE FILING CONSUMER COMPLAINT

Dear Sir,
Product - Voltas Air Cooler VN- 050M.

Warranty- 1 Year Warranty till with Sl. No.4810016B16B014216 dated 02/04/2016.

Product Issue- Manual switches like swing, pumps were not working in the cooler. We were able to operate the cooler only in fast mode. Today on 10th the fan in the cooler collapsed.

Service Issue - No service update is given till 13th of March by the technician even after raising a service complaint and showing the issue to the technician on 7th March.

Problems faced- We purchased this cooler last summer from thirumala enterprises wanaparthy, telangana(state) and we r used only for two months. It is very hot in the summers and it is constantly giving problems and now the fan in the cooler is collapsed. It is both discomfort and distress due to non-working of the cooler. Also We are not able to reap the benefits of the cooler and the cooler has not served its value which is meant to serve for its price.

It is within Warranty/Guarantee period. A complaint is given on 7th March, 2016. Technician came on 7th and told us to use the cooler and said that he will make sure that it gets repaired. On 8th – 13th No service update was given.

Refund us with full amount as there is no use of replacing it. We have lost the trust in Voltas product and service. What is the use of purchasing a branded cooler if it doesn’t serve your purpose and constantly under repair? In the least case replace the product. Please settle our grievance within 15 days otherwise we are going to file a complaint with the Consumer Forum as we are protected under the Consumer Protection Act of 1986.

All the cost and expenses of the consumer complaint will be borne by you. Damages & Compensation for Mental Anguish in delayed service and legal case will also be borne by you.
Please be aware of all the above mentioned things and handle this grievance carefully and immediately.

Yours Truly
Jameel Ahmed
Mob. [protected]

Dear sir
I had purchased one VOLTAS VERTICE split ac from New Fairdeal 1, Souren roy road kolkata 700034 in the year 2013.
The machine is out of warranty.The machine is working alright but the problem is with the wetness of the adjacent wall. the installation was also done by the technician sent by M/S New Fairdeal.
The wall adjacent to the ac shows wetness.i was sure that the water pipe has not been installed properly.
I had called your technician he had been saying that there is nothing wrong with the ac. water is seeping in from the bathroom close to it.
My plumber inspected it thoroughly and found nothing wrong with the bathroom pipes.
Recently I had called a technician on my own and he has told me that there is no water out let pipe fitted at all. obviously the wall is getting wet and paint is peeling off.
this is a sheer negligence on the part of installation of ac which happens to be through voltas.
now your company says I have to pay for inspection and all the other charges as because it is out of warranty. In the first place Iam not a spiderman who can hang on the wall of sevent floor to check if pipe is fitted ok . Secondly the seeping of the wall does not show up immediately
please tell me why should I pay for a negligent job done by your representative.
you are requested to solve mt problem at the earliest
thanks
Rajiv Saigal
regd mobile no [protected]

I have purchased the a/c from punalur, kollam, kerala distict on januvary, 2017
I got an compalint from the last month
Since there is no one vist my home to solve the gas issue. Unit is not properly working, cooling issue still prevails. No one is properly answering my complaint. The servicemen is not respond my complaint . The nearest service centre is in kollam. kerala district . I complaint this issue in several times ... but they are not responding..
Iam regestred compaint on 6/02/2017
My complaint regestraion no. is [protected]

I have installed Ac Before 2 months but till today nothing happened i have done lot of complaint's before this but nothing happened.. (Only message comes we r working on your complaint) Bcz from two months dey r ignoring me wen i purchased AC that time it was cold in srinagar. Now day by Day its Going to b Hot. These people Cheated with me & Same Voltas custumer care. So my request is that wot should i do next. I have listen about consumer court wot is the procedure of that.. Today i again gave col to customer care dey told me u dont have proper Documents. I want to dat guy cum here i wil show u..
Junaid

[protected]

Dear Sir,

We have been buying Voltas Air Conditioners in lot from Arcee Electronics, Panvel. We find that the Quality of the Airconditioners is very bad. The Fan in Outdoor Units are coming out after 1-2 Months of Running. We have experienced these issues in the Supply of 25 nos. of AC's in the Year 2013. We also find some issues in the supplies thereafter. We feel it is a manufacturing Fault & needs to be attended immediately.

Thanks & Regards,

Tushar Bhatte
Sr. General Manager
Environnement-SA India Pvt Ltd,
D16, 3&4, TTC Industrial Area, MIDC, Turbhe,
Navi Mumbai-400705.
Tel:[protected]
Email: purchase.[protected]@environnement-sa.com/t.[protected]@environnement-sa.com

Dear Pardons,

We have given an complaint regarding an inverter AC which has been used in our Hotel.Since we have bought the AC before a Year @ Ernakulam. We have Lots and Lots of issues with it.We have also registered a complaint on their Toll free number on 31/01/2017 by morning 8.00am.They also issued a complaint number as [protected].But nobody has turned up since two days.Its really worst Ac company ever.Avoid purchasing it.

I have installed split Ac 1.5 hot & cold before 1 month. But till today it z not working wen contacted to voltas service centre namely haripal came on visit & told u have to bring it down by 1 feet. And another person of service centre namely sajid tells u have to put curtain from all sides den it will work. So i wnt to no wot i have to do now. Shd i go to consumer court r shd i wait for u...
Junaid
Junaid.[protected]@gmail.com
Address: Batmaloo SRINAGAR J&k
Cell no [protected]

Nandilath agencies – kuruppam road thrissur
I would like to bring some very important fraud activity that is being performed by the supplier / seller of tata product (Voltas ac).
I have purchased two 1.5 ton split units, model : 183cxi from nandilath agencies – kuruppam road thrissur in sep 2013, for my new house.
I have purchased almost all equipments from nandilath g-mart thrissur, but when i insisted that i need copper coiled acs, the sales man of g-mart (I do not remember his name) has confirmed availability of copper coiled model from their sister concern nandilath agencies and directed me to there. There i met mr. Jerry (Sales man nandilath agencies) and he has introduced one model (183cxi) and confirmed that as copper coiled model and i purchased.
During december 2016, i have requested for a service vide voltas customer care. I have requested the service rep. To check condenser coils and other parts. He has informed that my acs are of aluminum coils. I asked him to confirm, and he confirmed the same, where as i have ordered and purchased/paid for copper coiled model.
Immediately i called mr. Jerry and asked about this and he stated that it is a mistake of voltas, they normally do like this and he had many complaints before also and i am another victim.
I have contacted nandilath agencies manager and explained to him. He was asking me many senseless questions
A. Why i am coming up after 3 years
B. Why i did not opened and check the unit while delivered
As per his opinion i must have opened the tata product and check the equipment as per the specification.
Again the issue was directed to mr. Radhakrishnan (Cochin branch service manager, voltas) and we discussed about the comment provided by nandilath manager and he regretted for the same.
Mr. Radhakrishnan has confirmed that voltas normally provide invoice to the sellers with model number and type (Copper / aluminum coil), whereas, the information is not there in the seller’s invoice.
Sellers are doing this description change in the invoices to cheat the customers and increase the sales target. Ultimately i purchased and paid for copper coiled acs and i got delivered the aluminum coiled acs and now nobody takes the responsibility of this cheating.
Further, i am in contact with mr. Sudhir (From nandilath agencies) to solve this issue; let me see how it works.

I am a legal practitioner by profession and works at Burdwa court . i brought a split A C on 14.1.17 from Great Eastern, Burdwan, west bengal and at the time of purchasing the same I was assured of free installation. But at the time of actual installation, the person performed the work took a sum of Rs. 350/- for installation for outdoor part of the machine. one SMS has been sent to me that Rs.0 has been collected for installation though they took Rs. 350/- from me. on my query, the customer care of the Voltas Co. abused me with filthy languages.

Dear Sir,
we have bought Voltas inverter ac in 2014. recently AC stopped working showing an error of F1 on display screen .We have raised a complaint regarding the same on october 3rd 2016.with service req[protected].Till now the issue is not yet resolved.we are regularly following up and they say issue will be resolved by 2 days/with in few days every time we call them.Today also we called to concerned person and they stated that they donot have the spare part .. Its more than 3 months .Howlong will it take to diagnose the problem with your product and fix them.If the company doesnot have spare parts for service why they are selling product in market.We want this issue to be resolved immediately.Pls no more excuses as its almost beyond three months.Either replace product/repair/refund.

No resolution even after making mails on Nov 1, 2016 to [protected]@voltas.com, [protected]@voltas.com

Being in Chennai with small kids withoutAC we are struggling.

Being a loyal customer to TATA products never expected such a bad customer service.We regret the decision going with Voltas. Even in city like Chennai proper service is not provided and I wonder why such kind of repair /service parts are not stocked in warehouses.

Hope the issue will be addressed asap
srinivas bondalapati
ph [protected]
[protected]@gmail.com or sri.[protected]@gmail.com
Reg service req [protected]

Dear sir, i want to bring into your notice .i bought voltas inverter ac 1 ton in oct.till now its not working from the first day of installation.after repeated attempt by voltas repair team it still not working.now already three months .and it become experimental equipment for maintenance guys.i complaint to cutomer care through mail, sms, bt nw they even stop doing anything.please replace this ac unit or resolve the issue as soon as possible. thanking you

mahendra kumar sharma
[protected]
complaint no .[protected] [protected]
Contact No: [protected]
E-Mail Address: mahendra.[protected]@gmail.com

Dear Voltas,
I am going through a lot of frustration cause of my Voltas 1.5 183 sy air conditioner.
I bought this product through cool works Margao on 7th nov 2016 .just after 1 month o[censored]se .the swing motor was found defective it was replaced. After that, the outdoor unit started making rattling noise .to rectify this, the margao agency sent 3 different technicians 3 times at last it got solved. After this the blower started making noise just after 4.5 months of installation that too was solved by replacing the blower. Then there came water leakage from inside unit. the technicians from Voltas which came from their Agency ( HOUSE OF AIR CONDITIONERS &REFRIGERATION CINE VISHANT ROAD MALBHAT MARGAO GOA PH.[protected]) came 2 times but could not detect the fault which was latter on detected by the technician sent by the dealer COOLWORKS MARGAO. We asked Voltas to Replace the entire product as it was giving frequent problems but they insisted that the product is okay. Now recently the displayed showed E5 and unit shut down completely and i raised a complaint trough the dealer request no [protected] on 23rd Dec. 2016 The agency quickly sent a technician on 24th Dec.16. As i was present at home i could see this technician came without any multi meter he said the fault is in PCB agreed to repair it and brought back on 26th Dec 16 after installing the PCB the same problem occurred again within 3 minutes .took back the PCB 2nd time told me they will replace the PCB with new one.As there was no response from voltas i raised another complaint on 4Th Jan.17 req. no [protected]. Till 8th Jan 17 nobody attended the complaint .Frustrated i called the Above named agency in-charge .He promised that problem will be solved by 9 th Jan17 as he will receive the new PCB which they ordered will land by 6Th JAN 17.As there was no sign of showing up of technicians i called The Agency again on 9th JAN 17. said he will send someone by 10th jan that also failed finally after lot of pleading and showing dissatisfaction .technicians came on 11th jan with the same old PCB repaired not new one( I Recognized it as my name was written on it previously when they took for repair). so from 23rd DEC 16 to 11 JAN 17 it took 19 days to get the PCB repaired .To my horror even after installing the PCB for 3rd time the E5 message came on display within minutes and the unit went off. I was really angry on the technicians as they didn’t know where the fault is.they also didn't have a multi-meter to check the things. Now they tell me its the blower motor problem and they will replace the same.
Through this letter i intend to send a message to Voltas to employ well trained and experienced Technicians who have knowledge of the product and ample experience. Employing unskilled technicians will spoil their reputation, create loss in revenue and customer dissatisfaction. May be it was not the unit which was defective. May be it was negligence on part of the Technicians to consider all causes and jump to wrong conclusions.

Hello Team,

Request No.[protected] Cooling Issue
Request No.[protected] Cooling Issue
Request No. [protected] - Cooling Issue.

My name is Yogendra Nayak, I purchased A/C from snapdeal and delivered on 17 Oct 2016.

A/C is still under warranty, AC cooling stopped for second time.

GAS was filledup again couple of days back. As its winter I do not use it often but on last Saturday we tried to check, it did not cool.

Now, we are really feeling annoyed and disgusted because Installation Engineer is not giving proper support. We had an appointment to visit engineer on Monday, but he did not show up (my wife personally took leave for this).

Now, the problem is, today we are sill waiting for engineer to arrive, Engineer's response was "dekhte hain, mera kaam chal raha hai abhi, bahut kaam hai" ..what kind of response is this? we had appointment at 11am..!

and the second problem is...suppose he comes today and fill the gas again... who is going to take the grantee if it will not be leaked again !! .. I think the product itself is defected one.. I request you to get it changed ! I am really fade off doing all this for 3 months since I bought this AC.

Thank you for your understanding. I hope you will help me.

Ticket no [protected]
I had made a call for my 1 service
They told me that we will take the ac out and take 2 our centered wash and come back
And secondly they r charging for extract gas rs 2500
When I neglect the service they
Told Italy can be done free
Web won't charge any more
What's the game then
First they tell we charge 2500 for gas
and later they r doing for free
And while doing free the gas doesn't come out or what
Contact
[protected]

I have purchased Voltas 1 ton on 2014 March. From last 2 weeks onwards it was not working and I logged a complaint with Voltas customer care on 28th Nov 2016. Request no. [protected]. On 29th Nov 2016 a person came and inspected the device and told that motor is not working. He confirmed that it will take 2 days to fix, and also told that he may clear within a day. I waited till 4th Dec 2016, no one called / informed us about the delay. Then I dropped a mail on 5th Dec 2016 asking them about the status. Then they responded over mail that they will clear the same. Today I again checked the status because no one contacted me so far. Then they are asking me to contact Mr. Radhakrishnan - [protected] who is very busy person and wants me to call back after sometime and there is no specific time which is mentioned and he dint have any courtesy to call back.

I am tired of following up the same with the company which they are neglecting the service by simply passing the buck here and ther, instead of co-ordinating with concerned person and shares a proper feedback,

I request your intervention in getting this problem resolved. Me and my family is staying in a concrete house. It is very difficult to survive in high humidity climate. If they don't want to service, atleast they can inform that so that I can purchase another AC, but I need a refund from the company for providing such a pathetic product and pathetic service.

Awaiting for a positive reply.

Regards
Shajman
[protected]

I purchased Voltas AC 1.5 year back. 1 month back it was showing error code E5 when i booked compliant in authorized services center. Engineer came and have look at AC and gave suggestion there is problem in indoor or outdoor circuit board which needs to be replaced can't be repaired. why for one code entire circuit board needs to be repaired. they also gave estimate (29000 (indoor +Outdoor) we will bring new circuit board (both indoor and outdoor) and check which is one is faulty based on that only you will be charged. when inverter ac is being sold at around 42000 . this cost itself coming around 69% of ac cost. can i get good solution for this one ?

[protected] Is my complaint number...they have informed that my circuit board needs to be replaced but there is no further response from Voltas for past 1 month...1.5 ton window ac is the model...I need to replace my circuit board before the warranty period gets over..please do the necessary procedures...I m receiving the same response from customer care every time I call..

We bought the above a/c in 2012 from your authorized dealer at angamally, ernakulam dist., kerala. the service is being doe by newtech cool solutions

The a/c's remote started not working and we called the above service company and they repaired it in november 2014 and again in january 2015 and subsequently the remote was replaced by them. we paid for it.

In may 2016, the a/c did not work and got it repaired. again in september 2016, it was not working and the technician said its sensor not working and they took the board for repair and brought it back and charged for it. a few days it worked and again it is not working. according to the technician, the sensor again not working. i paid a good amount of money just for repairing the a/c.

I went for voltas because of its brand name but now i repent for it. i already paid a good amount of money just for repairs but the problem never ends.

I request you please find a solution for it. the complaint is repeating and i want the serving agent not to charge anything for the same complaint.

This is in reference to my complaints dated 23/03/2016 and 11/06/16.

Had a problem suddenly with cooling and raised a service request. first visit they mentioned to refill gas and charged rs.2500. again the same problem in 2.5 months time and raised another request. they mentioned to replace the condenser and refilled the gas again. charge was rs.6500. (refilling the gas twice in 3 months period - need a proper justification)

Again now having the same cooling problem. raised a complaint [protected], dated 01-nov-2016. when asked to escalate this concern mentioning that this is a repeated complaint, voltas customer care team (khalija) and voltas service team in tirunelveli (thangavelu) is very much concerned about collecting the visiting charges rs.400 for this current visit.

Totally frustrated with the way this is being handled. as a customer my concern here is, for an a/c we have spent rs. 9000 in 6 months time and still the problem is not resolved.in addition to that, irresponsible reply from voltas team is bad.
It is definitely clear that this issue is because of wrong product installation (condenser) last time or the technician is not qualified to identify the root cause of the problem.

Subramanian
[protected] / [protected]

I purchased this product under 1+4 years warranty under Code No [protected].This product is under extended warranty of 4 years for replacement of parts.
I have taken 3 years Comprehensive warranty for 3 years after expiry of first year @ Rs 2061.00 inclusive of service tax per year,
I have been told that the AMC charges for both the type of AC units are same i.e., one with only 1 year warranty & the other with +4 year warranty although services being provided differs as under
1.With one year plain warranty- Gas filling, transportation including free replacement of parts.
2. With+4 year Warranty - only gas filling & transportation where as replacement of parts is already covered.
It is thus not logical to charge the same amount for AMC in both categories, requires your examination & rectification .
Hope you will consider it from consumers point of view & satisfy me in this regards
Thanks
V.K.Saxena.
Ret. Chief ENgineer/Railways