Voltas Complaints & Reviews

I have wrote a complaint on your helpline vide complaint no. [protected] on dt. 09th july, 2016 but the complaint was cancelled without resolve the problem. My complaint was attended after several attempt on 11-07-16 and the technician told that the motor would be replaced tomorrow but today i. E.12-07-16 when i tried to talk to him, he could not pick my phone neither mr. Tyagi attend the phone. This is the great unsatisfactory act doing by your customer care. And the complaint was cancelled by him without confirmation taking from me. So kindly take the necessary action to resolve the problem immediately.
I will share this incident to social media also and say to all my relatives and friends to not purchase the voltas product because your services after sale was very poor
Shalabh chaturvedi

Hi sir/mam,

I have purchased a new ac only 4 months back and around 20 days ago i called technicians from voltas for repairing the ac as the drain pipe was block. Somehow they resolve the issue but meanwhile they were working on the ac they just break some part of new ac due to which now its not being closed properly.

After noticing this, i call customer care and raise the complaint regarding this issue from that time i have raised 4 tickets one after other and all were cancelled saying the issue has been resolved over phone but the fact is i haven't received any call from service centre.

Sir, why its happening with me why the people from your service centre are lying and cancelling my request.

My name is - ashish mangla
Phone number - [protected]
Ticket numbers are - [protected], [protected], [protected], [protected], [protected], [protected], [protected]

I had purchased 1.5t voltas sac 18v dy split inverter type air conditioner on 24.05.2015 from m/s khosla electronics pvt ltd., 38/3a, gariahata road (southend road), opposite of amri hospital, kolkata - 700029.

After installation of the machine on 26.05.2015 i faced some technical problems and the machine turned off after switching and displayed "f8". the matter was brought to the notice of service center m/s s n refrigeration, 60/10, golam hossain sarder lane, shibpur, howrah - 711 102 on 14.07.15. the technician reported after examining the system that "low pressor: f8" and could not solve the problem. technician again came on 8.9.2015 after calling and some how managed to start the machine and reported that the machine was running smoothly and solved the"f8" problem but it seemed that the problem was not solved rather could not be solved from the root and i was in doubt from their conversation that the technicians were no at all conversant with this model as well as the fault displayed. the service provider was again informed on 22.04.2016 for the said fault and attended but advised to purchase a voltage stabilizer since the voltage was not enough and the problem was occurred off and on. the electrical service lines had been checked by licensed electrician and found okay. but till date the problem "f8" could not be solved and the air conditioner is lying idle. mean while the warranty period expired. again the matter has been informed to the toll free number and if the problem could not be solved the matter would be reported the appropriate authority.

Respected sir,
I have purchased voltas split ac 2 months back. for which i have a problem of water leakage. i have raised the compliant with your customer carer on a phone call on 6
29 june 2016. first they told me that technician will visit in 24 hours. then after 24 hours when call again they told me 24 working hours means after 3 days.
Again i called after that time period so mr. nitesh of your call center that technician will visit late by late on 8th july
Then again i call in saturday morning they told me technician will visit today. i am calling 10 time but technician is not visit. very poor service.

I bought this product on 28 apr 2015 [from ace technomark, sector 18, noida 201301, invoice # 438 ]and during the first year it ran fine.

But in the start of second year the gas leaked and we had to re-fill it. The service was done by swift aircare, sector 44, noida 201301

Again after 1 month the gas has leaked and technician is suggested the cooling pad to be replaced. This request # [protected] was logged on 6th july and the service center is saying that this can't be fulfilled before 11th july 2016. Service has been taking care by swift aircare, sector 44, noida 201301

1. Poor quality - i didn't expect this poor quality from voltas. Imagine 30% of the total cost [inr 20, 000] i have to bear in the first year itself for maintenance
2. Poor customer service - taking 5 days for the service and that too with repeated requests/follow up is too much. And that too it is still not fixed and delivered

This is quite a harassment where you buy something for comfort but what you get is poor product and with poor service.

I request you to look into this issue and see how we can be compensated for this harrowing experience

Sr no.[protected]

Respected sir,
I have purchased voltas split ac 2 months back. for which i have a problem of water leakage. i have raised the compliant with your customer carer on a phone call on 6th july 2016. first they told me that technician will visit in 24 hours. then after 24 hours when call again they told me 24 working hours means after 3 days.
Again i called after that time period so mr. manish of your call center that technician will visit late by late on friday
Then again i call in saturday morning they told me technician will visit today and gave me number of local service center (+91-[protected]) the service center told me that technician will visit on monday and also it was very rudely.

My warranty complain in not solved and customer care not responding proper. please look into the matter at the earliest

This is reference to the subject matter & our complaint reference number - [protected] dated[protected], that we had purchased a voltas 1.0 ton window ac from aaco amritsar vide there invoice no 2184 dated[protected].

That from last 15-20 days we are facing some problem in our ac that the compressor of the same is regularly cutting off after running of 10-15 min, when the outside temperatures is on higher side (more than 35 degree)
We had lodged a complaint & in response on 2-7-2016 a local service engineer from your authorized service center m/s a c service plaza visited our place, that was a rainy day & our ac on that particular day was working ok, local engineer gave his personal contact number to us & asked us that our complaint is pending at their end & we can call him if there will be any problem in next 3-4 days, he also requested us to not to make any call to call center in relation to this complaint.

Sir yesterday after 3 -4 day again we observed the same problem in our ac & we contacted him at the given contact number, in the evening some another person from same service center visited our place & during his initial inspection he found that our ac compressor is not working and after 4-5 min it started again at a temp of 30 degree, in spite of proper diagnosis of proper route cause for these regular cut off’s the local engineer advised us to use the ac at a pre set temperature of 25 degree & above, he also asked us to shut off the ac at a regular intervals of 1-2 hours, for better efficiency. we tried our level best to clarify him that we are regularly facing this problem of compressor cut off but he denied & asked to go back with a perception that ac is working ok. & also the same is mentioned on his report book.

We requested him to wait for few more time for proper diagnosis but he refused with a comment that he cannot wait for more than 15 min at one place because he have many more complaints to attend, further he asked for visiting & inspection fee rs 350/- which we had paid to him, but as we were not satisfied we asked him to provide us a visiting report so that we can post our feedback but that was not available with him then after we had wrote a negative feedback on his invoice book.

Sir here i just want to confirm from your good self that is the voltas ac has this much substandard quality that it cannot maintain a room temperature below than 25 degree (as it was advised by your local engineer) where as the room size is only 64 sq. feet and also is it mandatory for all the consumers of vol tas ac’s that they have to prevent over heating of ac compressor by shutting off the ac at a regular intervals of 1-2 hours.

Sir keeping in view of the pathetic service by your local servicing dealer you are requested to depute your qualified & trained service engineer to resolve our issue at the earliest and also be sure that that the visit of the same should be planned on a hot sunny day.

Regards.
Vikas sharma
M-[protected]
Arneja autos
Amritsar.

I have make call in customer care number, for servicing of my voltas split ac, on 24/02/2016, thereafter i received the call from the customer care, for confirmation, then after some time, i again lodged a complaint regarding servicing, then i received a message, regarding completing my complaint, while no body attend my complaint. the complaint number is [protected]. due to non attendance by any engineer of voltas, the said ac got problem, due to which i have to call local engineer. Once again I received a call from vlotas customer care number [protected], regarding my complaint, which i had lodged on 24/02/2016, 28/04/2016 and many times more. Please state why i should not lodged a complaint against voltas company in Consumer Forum, for such mental harassment and loss of money.

Hello, i put complain on 9th june. technician came after two days but could not solve the problem. and told me problem in pcb card and we need to order it. he came after again next week with wrong pcb card and told me we need to order new pcb for this model becoz the card he got not belong to my 1.2 ton inverter ac. then i call to coustmer care and they promise me time till 28th june. i waited and call to coustmer care again on 28th june in evening about no one turn up then they told me to wait till 30th. but same no one turn up on 30th and i range again to coustmer care and they give me excuse part is not available and will be arranged till 4 july but happened nothing on 4th july and call back again to coustmer care on 6th july regarding part but got same answer arranging part.
What should i do plz suggest me. should i go to consumer court for this becoz its nearly month and they could not solve my problem.
Sikander salaria
[protected]

Hi Sir/Mam,

I have purchased a new AC only 4 months back and around 20 days ago i called technicians from Voltas for repairing the AC as the drain pipe was block. Somehow they resolve the issue but meanwhile they were working on the AC they just break some part of new AC due to which now its not being closed properly.

After noticing this, i call customer care and raise the complaint regarding this issue from that time i have raised 4 tickets one after other and all were cancelled saying the issue has been resolved over phone but the fact is i haven't received any call from service centre.

Sir, why its happening with me why the people from your service centre are lying and cancelling my request.

My Name is - Ashish Mangla
Phone Number - [protected]
Ticket numbers are - [protected], [protected], [protected], [protected], [protected].

I registered a complaint about ac on 02.07.2016 vide complaint no [protected] after that the company give me a date 05.07.2016 for redress. on 05.07.2016 at 6.00 p. m. i called to [protected] about not responding/solution of my complaint. due to my complaint about not coming or not any call from technician, the company send a message " your request no [protected] has been cancelled. reason customer not responding.
I did not received any call from technician/any other but the company closed /cancelled intentionally to harass me.
This type of wrong attitude not appriciable,

I made a complaint on 22 june for splic AC not working properly. Technician visited on 23rd and found one part to be replaced. But since now no action taken by the company. I must say its really a poor service.
jadwant garg
[protected]

I have purchase Voltas split ac 183dya vijay sale, vijay sale sale staff is bed dealing product kuch aur delivery products kuch aur, after purchase services are very poor, 4 times visit engineers but no solutions, problem was same hear, not work ac, no cooling, please not buy any products in vijay sale, vijay sale not good electronic sellers. Not properly help customers, cheat for customers please againnot buy any electronic products vijay sales my experience are not good.
.

I bought a new voltas split AC from flipkart two months ago. The product got delivered in time thanks to flipkart. Called voltas customer care and ask them to send a person for demo and installation.no one came. Almost three times I requested and almost two weeks got over they didn't come. Finally flipkart sent their guys to install the AC. Now for indoor cleaning I called voltas and still they didn't send any person. I have never seen such a worst company in my life. Guys please don't buy voltas.

My request number: [protected]

Cooler is not working on[protected] and i logged complaint on[protected]. customer care ([protected]) and services center people just playing with the me, whenever i called to customer care center they just telling me and hold my call saying this, we are transferring your call to our senior. once senior attend my call same thing is repeating. nobody visited yet.

Please i'm requesting to you look into this matter on high priority.

I am very sorry to inform you that your service centre staff of patna are really unprofessional and careless regarding customer service. I have purchase one inverter AC on 29-06-16 but still the installations of the same is not compleated. Matter is not only this, the service centre staff called me and given time three times yesterday but failed to come to installation site. Today also they have given time at morning 8am but failed to come and not receiving calls. I have wasted my two days gust for mere work of installation of AC.
Even a cheap company AC with good service is better than this.

Gyan patel
[protected]

I bought Voltas Window AC 2 years ago. Since then I am facing gas leakage problem.

Recently in Apr 2016 servicing was done and gas was filled up after too many followups. But again in Jun 2016 there was gas leakage, therefore, cooling was not working.

I registered the complaint (Complaint ID : [protected]). But till now I have not received any communication from the service centre. On calling Customer 3 times, they gave the service centre number but no one is picking the phone[protected].

This is probably the worst service which I have encountered on dealing with various other companies like Samsung, Haier etc.

Its too hot in Noida and its already 3 days...by when can i expect any response and resolution of the issue? Its not even 2 months since the gas was filled up and repairing was done and AC is not cooling anymore...why there is so frequent gas leakage...I got the assurance after servicing that it will run smoothly for long time. Moreover, if you guys dont repair properly in the first attempt and do servicing of gas pipes so frequently then it will corrode very quickly and then you guys will say whole gas pipe need to be replaced...this way you are sucking our hard earned money.

Check and resolve my issue asap and also improve your services.

I have placed an request for AC servicing for My VOLTAS-125CY 1.5tonn, on
21-jun-16, with req no: [protected]. I was said that my request will be resolved within 24 working hrs. but even after 1 week no mechanic visited my place for AC servicing, when again asked customer care for reason behind this delay work, they apologized and assured me that my complaint is taken under high priority, and at any cost will send an mechanic within another 24 working hrs. but even after 2 days i.e working 48hrs completed no mechanic visited my place nor i received any call back from company. again today[protected], I again called up company customer care on their toll free no: [protected], I again asked them the reason behind this delay, and had warned them that I will take this issue in consumer court, they are not at all feared about complaining in Consumer Court they again apologized for their delayed, and said me they will arrange an call back within 4hrs but still no result. now what should I do. ?

To date - 01/07/2016
The voltas limited
Sub: customer complaint letter
Dear sir,
I am writing this letter i order to lodge an official complaint against mr ajoy ghosh [protected] (Loknath service center) debinagar, raiganj, u/d. Customer (Name:krishna pada saha roy, birnagar, raiganj, ph:[protected]) buy a voltas splite airconditioner 245dye from biswajit furniture on dt:12/01/16 invoice no - 2805. There after lodge a complain for airconditioner free servicing. Login is getting mr ajoy ghosh are leave to customer point and he not able to work doing her job however dealer are provide a microtek stabilizer. He dismantling this stabilizer and say to the customer sac gas are leaked. Thereafter he says to customer sac gas is filled then it is chargeable rs: 2000 (Rupees:two thousand only).
I would request you to take the appropriate action on this matter. I look forward to receiving your response with in seven days. If there have no action i will take legally action.

Krishna pada saha roy
Yours faithfully

Never buy voltas ac
I purchased 2 ton voltas office on 19.06.2016. From the day of installation it is not at all functioning. I made a no of verbal request to the dealer either to repair or to replace the ac but no any solution was provided to me. On 25.06.2016 i lodged online complaint regarding the problem. The request id was [protected] but to no avail. I once again made online complaint on the very same day. Request id provided to me was [protected]. Again my problem was not resolved. To my disappointment i received a fake message from the company that my problem was resolved. Alarmed by the fake response i again made online complaint dated 28.06.16 with request id [protected] but as usual my problem has not yet been resolved. I made a no of email at the company but no any solution was provided to me.