| Address: Chandigarh, Punjab, 160023 |
Sir,
Reference my earlier complaint dated 13.7.2016 regarding voltas split a. c. 1.5 ton [eu 183 cy] purchased on 21.6.2016 is not cooling effectively. after submitted the complaint the position is as under:-
1. mr manoj, service engineer visited the house and checked the a. c. properly and he has found that the gas is not enough and he filled the gas. but the working of acs cooling is not improving. i informed to mr manoj, service engineer about the same.
2. next day mr ravi, service engineer visited the house in my absence and reported that the acs cooling is ok. i again informed the service station to check it and give it proper result.
3. next day mr pawan, service engineer visited the house and checked it properly and resulted that the gas is not enough and also intimated that the gas is leaking. he cut the new fitted split a. c. iron pipe and put the tanka on the pipe and filled the gas. then he informed, now the a. c. is cooling efficiently.in the evening i again informed him that the cooling is not effectively.
4. next day mr pawan, service engineer again visited the house with another service engineer and check it about 2 hours and they intimated that some problem exist in the a. c. so our senior engineer mr aman now will visit your house and check it.
Till today no person has been visited to check the problem.
Sir, time and again many engineers have visited the house to solve the problem, but failed to do the same. i am facing very problem as a. c. is not cooling, you are requested to replace the voltas split a. c. 1.5 ton which was purchased on 21.6.2016 or repair it within two days, otherwise i will pull you to consumer forum for justice and you will have to bear all the expenses borne by me.
My earlier complaint is as under:
I, sukhvinder bir singh, r/o house no.1041, sector 23-b, chandigarh (mobile no.[protected]), some points brought to your kind notice:-
1. i have purchased voltas split a. c. 1.5 ton [eu 183 cy] on 21.6.2016.
Cbu code: 4501768
Idu code: 4551647a16ao23182
2. i found that a. c is not working efficiently.
3. i lodged a complaint at customer service centre chandigarh on 30.6.2016 regarding a. c. is not working properly.
4. service engineers visited the house and check the a. c. and informed that the gas level is very low. we will come tomorrow to fill the gas.
5. on 5.7.2016 service engineers visited the house and filled the gas in the a. c. and told that now the a. c. is o. k.
6. on the same day i. e. 5.7.2016, i intimated the customer service centre that the position is still stand. no progress of cooling has been noticed so check it and do the needful.
7. i again lodged a complaint on 6.7.2016, 7.7.2016, 8.7.2016, 9.7.2016, 10.7.2016, 11.7.2016 no one to attend the complaint.
Sir, today the name of voltas is selling in the indian market, but the service centre is not caring of the customers, how you accept the firm to service your product who will harm you and your product. you really see the future of the voltas product in near future. i request you to please take necessary action to the service centre as they are not treating their customer well. there is no worth in the cost they are costing as they have very pathetic service. i am logging to log a complaint against you and your service centre, i am going to pull you to consumer forum. i request your good self to exchange the split a. c. 1.5 ton or face legal action and you will have to pay all the expenses borne by me.
Thanking you,
Yours faithfully,
Sukhvinder bir singh
# 1041, sector 23-b, chandigarh
Mobile no.[protected]
Voltas customer support has been notified about the posted complaint.
Worst customer care service i ve ever seen.
We are sorry for the experience you had. Please write to us about your problem with your complaint number and mobile no. at [email protected] and we will put all our efforts in trying to help you out.
Regards,
Voltas Online Team