Voltas Complaints & Reviews

I purchased Voltas window AC 1 ton nearly 1 year ago. I logged a complaint to your customer care regarding E2 error displayed at AC pane. My complaint number is [protected] dated 30th May 2016.

Despite repeated calls to your customer care center we are unable to get any solutions. Its been more than 20 days now and no support has been extended to us.

I would like to inform you that I won’t hesitate in dragging Voltas to consumer forum if my problem is not solved with next 3 days of this mail.

Dear listener,

This is being the 1 month since my complain is registered with your company and till date non-of your dearest service man got a time to attend the same.

I have purchased the Voltas AC before 4 month and after the two month, it started throwing the water from both the unit [ inside and outside ]. Regarding to this problem the complaint has been registered to given toll free number and they have asked promised to get it resolved within 48 working hours. But till today that complain is not resolved.

I have another AC fro Diakin and I have registered complaint for the same and within 3rd of service man came to my house and resolved the issue. However Diakin is not made in India company. This Voltas is a TATA product and as per my knowledge its a Made in India, but this is really ashamed that our indian brand is losing his credit really not able to provide quality service to their customer.

I will never ask anyone to buy this TATA product. I hope this email should reach to higher authority at TATA

Regards,
Sanjay

Dear sir,

1. This is with reference to my complaint no [protected] and [protected] and my concerns as highlighted in my earlier mails. I am not at all satisfied with your product for the reasons as amply brought to you in my earlier mails and also not meeting your promised service of saving power. Even today your website is hoisting that at the cost of one invertor ac run two normal air conditioners.

2. Since you are telling that air conditioner within 12 months warranty period are only replaced, after which only defective parts are replaced. My air conditioner may be buy back with suitable price ensuring justice to me and the spare parts may be cannibilised to other units requiring replacement. Alternatively the unit may be used at any of your office premises to experience the operational costs. Your office also needs air conditioners.

3. For having posed faith in voltas, you never intended to protect my interests. Finally i urge to buy back the product and the company offer price may be intimated to me for my concurrence.

4. Thanks for the bitter experience with voltas for choosing your product over other products available in the market and lessons learnt for posing my faith in your firm being the one of the renowned manufacture of air conditioner and looking for after sales service for your product.

5. At any pint of time you have never conceded to my requests nor was considerate enough to protect the interest of the customer. Donot you agree some times defective products might have been cleared the quality check? And you never bothered to consider this. You have always been sticking to crossing 12 months warranty period and never intended to look into other aspects and facts which shows you are solely trying to protect only company interests and he same is not expected.

6. One should remember that all terms and conditions are formulated and promulgated to upheld the welfare of every body.In the instant case also your warranty terms should have been formulated aiming to protect the interests of both the parties.

7. Alas you never interpreted these terms and conditions to safe guard my interest. You are the manufacturer of products and replace the product or restore optimal performance at company liability may not fetch huge losses. But it instill good faith amongst the consumers. By sticking to warranty mantra and doing injustice to me, your company is not going to be benefited immensely. On the other hand, if donot provide me support it would be betrayal of my faith posed in your firm.

8. If some thing is not in your reach or you are constrained to take some decision, the matter could have been referred to superiors with positive approach highlighting the concern of the customer. Where there is will there is way it is a common saying and well understood. I am not here to cause losses to you. I had proposed many options for which you did not concede nor have shown any positive response. You may require standby unit for cannibalization of spares to repair other systems or attend complaints.

9. Finally put forth following two options:-

(A) repair and enhance the performance of my air conditioner insitu by relocating the compressor unit and other services at company's risk and liability as the problem persisted since installation.

(B) buy back the unit at reasonable price to ensure justice to me.

Thanking you

Yours sincerely

L shamshullah,

I hv purchased a split ac from Gaurav Sales Bijainagar Ajmer Rajasthan. After elapse of 15 days, ac is NT working properly.

Kindly takeup the matter on urgent basis.
Further it also be noted that after purchase of such ac 4-5 times complaint of water leakage from pipe. And every time dealer was reluctant in response. In Rajasthan the temperature is on peak and If ac was not works in this periods then true value of money will not received.

M L Jain
Majdoor sangh gali
Bijainagar
[protected]

I registed complain for my voltas split ac twice with complain nos [protected], [protected] the technician visited first for which we paid rs. 500 and after the services a new problem started which was not before. Ice formation started in the outer unit and the technician visited and said ice formation cannot happen and after checking he went back but the problem is still the same. The technician who visit don't appear to be literate enough. Today a third complain i have registed having no [protected]... The service centre name is pranavi sales & services kanpur. Please look into this matter. Very poor performance.

S. C sharma
[protected]

Dear sir,

I have purchased a voltas 155cy/ey 1.2 ton - 5 star rated air split conditioner and since from 4th day of this a/c installation i am facing repeated gas leakage / low freon re-filling issue.

I have complained thrice to voltas customer support team for the same issue and they sent local technician (Don’t have voltas id card, seems to be third party vendor who don’t have any proper technical knowledge) every time who came and inspected/fixed it somehow by tightening the pipe connection bolt & refilling with little amount of freon. But after two / three days of re-filling, the issue is resurfacing. This ac is driving me crazy. This machine has been fixed more than 4 times in the last 1.5 months for this brand new product, which proves the inferior product quality and your service quality as well.

I have bought this because of my trust in voltas product quality which we so proudly boast of and also to save electricity consumption due to 5 star rated product. I feel that i have lost my hard earn money. One thing is for sure, i will never buy voltas again in my life nor suggest anybody.

I'm fed up with support provided by the company's third party contractors, let me start jotting down the problem i faced –

1. Cooling was zero immediately after 4 days of a/c installation, after complaining to voltas customer care - a technical guy (Was wearing lg official shirt) visited first at around 10am, checked the gas pressure (35 psi) and made a report of low gas issue and left. Then on the same day late in the evening other technical guy w/o any voltas id (Seems to be third party contract employee) has refilled the gas and measured the pressure (72 psi) and left.
2. Again immediately after 2 days of gas re-filling the same situation happened, no proper cooling effect from a/c only fan was running. After making complaint to voltas customer care – the same technical guy (Wearing lg shirt) visited to my place at morning time (11.30am) and checked the connection pipe/nut bolt etc and detected leakage at indoor and outdoor connection point and left, then on the same day late evening a new technician guy came (Not from direct voltas – no id card assigned) and tighten the bolt junction and refill with r-22 freon (Not sure which type of gas was re-filled) w/o completely vacuuming the air from compressor and left. Please note that technician has not carried pressure measurement equipment that day, simply refilled the gas and left. Every time technician insisting that don't registered complaint and given me his personal contact no. And insisting to call his personal no if any further issues occurs.
3. The issue again recurred after 4 days, i contacted the same technician and he admitted that the freon charging may be low as due to empty service cylinder. And assured that he will re-fill the gas again!! Don’t worry. But he keep on postponing the dates by saying – they don’t have gas in stock and meter currently etc. After two weeks when i told them i am going to complain this to voltas customer care then immediately that technical person tried to convinced me not to call voltas customer care, he will visit my place by day end and re-fill the gas. At late evening that technical guy visited my place and found gas pressure around 85 psi and fixed the gas pressure to 75 psi as per his technical knowledge. Which proves that there was no gas leakage any more but not felt any effective cooling even after necessary fixation done by technician.
4. The same issue persists again after 2 days of gas refilling, a/c is not cooling any more.
I am really disappointed with voltas which used to be a renowned company giving such a pathetic service and hiring third class technicians who don't have proper technical knowledge to solve a issue in a brand new product. I already have wasted my valuable time in this matter, and also voltas technician have done lots of research work on this brand new product, hence no more space left to allow voltas technician to do further r&d work. I am sorry for this! I am now demanding replacement of this split ac as the product is defective and is not repairable after several visits of voltas engineers, if voltas can't able to replace this faulty unit with a brand new unit then please pay me back my hard earned money.

Regards,
Sanjay chowhan

I have called to customer care and ordered a service support to my home. After few days engineer called me and told I will come with in few days but he never came. Then again I call customer support they told your request has been canceled due to some technical error and they reopen my request. This process continues 4 time but still they cancel my service request and again reopen it. My request number is [protected]

Voltas,
It is very unfortunate to send this complaint mail regarding Air Conditioner to you in only two months of buying the appliance. I have bought the Voltas split A.C. (model no. 183 CY) from one of your authorized dealer (Hari T.V. Centre, Baraut-250611). Only after 1.5 months it stopped cooling with lots of water leakage from both inside and outside units. It proved to be a worst product as my other ac from LG is working fine from 2 years. I took the wrong decision for choosing the wrong product. Now come to your services, I called the customer care they said the engineer will visit in 24-48 hours but nobody visited so far (complain no. [protected]) even after a week. When I visited the service centre physically at my place (Baraut) they are asking for money to get the appliance serviced. While the product is in warranty, what is the meaning for the charges? Now you tell me how many more days you want me to wait before moving to the consumer court and M/o Consumer Affairs.

Customer Name: Lokesh Kumar
Address: Gali No. 2, Gautam Nagar, Nehru Road, Baraut Baghpat
U.P. Pin code-250611
Phone No: [protected], [protected]

Sir,
We have purchased new voltas ac from reliance digital. The product has abnormal noise and after numerous complaints to voltas and reliance digital, both were not able to fix it. We are now demanding replacement of the split ac as the product is defective and is not reparable after numerous visits of voltas engineers and reliance digital engineers. It has been now 45 days for our continuous follow up with voltas and reliance but no body is ready to replace the ac. Voltas says that reliance digital has purchased our ac at very low prices and all the replacement work needs to be done will be undertaken by reliance.
Sir, i ask you who will help us to get or defective voltas ac replaced.
Please note : once the machine has also gone to voltas service centre and returned but still the problem is their. It has even gone to reliance res q service centre and the situation remains the same. Moreover our new machine has 5 years warranty.
I am enclosing:
1) purchase invoice copy of the machine
2) photos of the machine with specification and batch no tag
3) service slip of reliance res-q where in we clearly mentioned that we want replacement of our defective ac unit.

I am sathish kumar rk and recently i bought voltas 182lyd 1.5 ton ac on 27.05.2016 from girias tambaram, chennai - 600 059. My mobile no is [protected] and email id is sats. [protected]@gmail.com. Ever since the installation was done (On 29.05.2016), the ac has not been giving cooling effect despite we keeping the temparature at 21 degree. Immediately we raised complaint with voltas customer care and after our repeated followups for a week, finally they sent one engineer after a week. The great engineer came and verified and told that this being a new model introduced by voltas would take time to cool and told that this ac is working fine. We have been using this ac for last 15 days and and have been unhappy customer of voltas ever since. This ac does not give the cooling effect even after continuous running of 5-6 hours. Such a worst product and worst customer, i never expected from voltas. I have another 1.5 ton ac from lg using since 2014 march and is working fine. I regret having chosen voltas and not chosen the lg. The reason why i chose voltas against the lg was, my lg ac did not copper whereas voltas has copper. Please dont go for voltas ac being a worst product, and giving worst customer service.

Im from nashik, complaining about tata voltas service employee RAUF SHIEKH works at kanada corner office. He checked my ac and said its sensor must be faulty and it will be replaced. He was going to come on 6th june 2016 monday. Till now i called him atleast 4-5 times and he said he'll be sending an employee. But uptil now he did'nt do it yet its 14 june now and every time he responds same.

I booked Voltas 1 ton Ac on 1st june 2016 in Old Washermen Pet.It is assured it will be delivered on 3rd june but it got delay and delivered on 5th.One delivery they missed the stabilizer, again i want to visit to branch to get the stabilizer.

The team of voltas came to my home and installed the ac on 8th and told everthing is working fine.When we on the Ac on 10th ( Ref No : [protected] ), it is not functioning properly.Only fan is running but it is not getting cooled.I complaint with voltas on the same day.

Technical person came to my home on 13th and told that there is big problem in the AC as Cooling gas is getting leaked.We want to dismantle the ac and compressor to service in our center.for that a person will come tomorrow.But till now no one visited my home or communicated me for the delay.

Everyone buy a ac for summer season and what is the use if there is a delay like

why a defaulted ac is delivered to me.

Hi,

I have bought Split A.C 1.5 Ton from Vijay Sales, Noida Last month only. Firstly, I have got problem of water leakage and submit complaint two times and did not resolve it. Service man told me that Split AC have defected one and need to be replace. Now day, I got another problem that A.C cooling did not work properly.

This is really serious issue and request to replace my split AC ASAP.
Please contact me on [protected]

Dear Sir/Ma'm
I've purchased 1.5 Ton AC on 2nd Jan 2016 from a authorized seller (Anit Associates, Saharanpur) of VOLTAS. and it stopped working after 3 days of installation. I've lodged complaint about it on Voltas Customer care but no one came to solve the issue. I have complaint them about 10 times for this issue and still waiting for the response.
please help me.
Recent Complaint no.: [protected]

Customer Name: Sandeep Yadav
Registered Mobile no. (in Voltas): [protected], [protected]
Address: Khasra no.-53, village- Sajjanpur Pilli, Shyampur Kangri, Haridwar, Uttarakhand- 249408, India

Dear sir, my complaint no. [protected] not entertain by your authorised service engg. (Am general maintenance) in month of may 2015 i was lodged complaint at your 24x7 support center but till date no positive action taken from your end. Once one engineer visited my house and charge me rs.450/- from that day no single action taken.. I was calling at your customer care center no of times. They giving only hope that your problem will attended recently and after some time they reply me that spare parts not available. Voltas official maintenance provider answer me this way then whom i approach for solving my problem?
Please ensure when will be my problem will sor tout...

Dear sir, my complaint no. [protected], [protected] and [protected] not entertain by your authorised service engg. (Indian cooling & electricals) sultnpur not proper working in my ac on dated 28.01.2016 no gas felling in my jan. 16 complaint so many reminder to mr. Panday for your service engg. No responce to the above complent so stoped the payment for jan. 16 bill

Further complaint to you our ac compresor not proper working so please sent anouther engg. To prper work in my ac

Thanks

Rajesh singh
Shree packagings
A-8, sector 20 industrial area
Jagdishpur
Sultanpur u.P.
India

I first called the customer care for servicing of the voltas ac on 5th. June, 2016. Request no. [protected]. The customer care executive assured that the service team would call within 24 hours. However, I did not receive any call.

Again I called the customer care on 10th June, 2016. This time also I got the assurance that the service team would call within 24 hours.

I even mailed one complaint to the customer care mail id. I got the response that my request would be addressed at the earliest.

But till date I have not got any response from any one from Voltas.

Brought an air cooler from voltas just before 2 months Now when I switch on the pump water is coming out. Already lodged a complain about it and it has already been 40 hours and my problem has not been sorted out... Never buy any product from voltas..they are saying that it will take anoder day... I[censored] can't give customer satisfaction then why are they selling products..

I lodged complaint against leakage of my new ac 1.5 t against leakage. Product is under warranty

1) i lodged it on 19 may'2016 request no [protected].
No any technician came & matter closed without solving.

2) again i lodged compliant on 29 june[protected].
After so many reminder calls approximate twice daily on 1 june, 3 june, 5 june, 7 june, 8 june, 9 june, 10 june, 11 june. No technician came & matter closed by voltas by sending a sms resolved over phone.

Till now 19 may to 11 june, 22 days passed and no any ph came to resolve it.

I purchased my Voltas 185JY 1.5 ton 5 star AC from Snapdeal. Then I requested Voltas customer care for installation of AC with Reference no. [protected]. But the installation done by the technician Mr. Moin was very bad and his behaviour was also very rude! My real concern is that the installation was very bad and it led to the leakage of the refrigerant and AC stopped cooling and working anonymously. Then I requested for a visit and a technician visited home after 7 days of request submission! No doubt Voltas is irresponsible company by disobeying it's duty! Ref no. of my new complaint is [protected]. The technician asked me to contact Customer Care for further assistance and there is no such proper reply from their side. Please help me sort out this issue! Thank you